Total 3,372 communications officer job vacancies in Customer Service category in Singapore

Job Description:

• As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:

• Diploma/ Degree in Building in Facilities, Real Estate or equivalent

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:

• Attend to enquiries and requests via live chat in a professional and prompt manner
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Manage customer complaints and feedback with a good closure
• Assist with ad-hoc initiatives/projects as delegated by Management

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Duration: 12 months

Location: Yio Chu Kang

Working hours: Mon - Fri (830am - 530pm)

Responsibilities

• Provides timely and accurate responses to customer inquiries and issues via live chat, addresses their concerns and provides assistance with products or services.
• Engages in professional and courteous communication with customers, ensuring a positive customer experience through written interactions.
• Demonstrates a strong understanding of the company's business to effectively address customer queries and provide relevant information.
• Resolves customer issues and complaints efficiently, escalates to higher levels of support when necessary.
• Manages multiple chat conversations simultaneously while maintaining quality and attentiveness to each customer.
• Records and documents interactions, feedback, and issues for future reference and analysis.
• Follows company guidelines and protocols for customer interactions, data privacy, and security.
• Actively seeks feedback, participates in training sessions, and stays updated on product knowledge and customer service best practices to enhance performance.

Requirements

• Prior experience in call centre will be preferred
• Proficient in MS office and tech savvy
• Excellent verbal and written communication skills
• Able to multitask
• Team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/6570

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Requirements:

• Min N / O Levels
• Able to work any 5 days office hours (Mon-Sun)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

This position will start off as 18 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with Great Eastern Life.

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;

• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;

• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

• Provide excellent customer service experience; and

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Job ID: 18990

• Location: Lakeside
• Working hours: 5.5 days/week, alternate Saturday, 7.30am to 4.30pm / 12pm to 9pm
• Salary: up to $2,800 (Depending on experiences)

Job Description

• Responsible for the preparation work of invoice, order processing, delivery orders and delivery summary
• Reply and acknowledge customer enquiry, order, provide delivery summary report through email or phone call
• Check GRN (Goods Received Notice)
• Perform closing for all D/O
• Prepare and perform inbound, outbound and inventory reports
• Manage trucking container/shipping instructions for warehouse with Freight team
• Daily filing
• Any ad-hoc duties assigned by manager

Job Requirement

• Computer literate (Proficiency in Microsoft Excel is preferred)
• Must possess at least a Secondary School ‘N’ level/Higher academic in any field
• Fluent in English to communicate with clients
• Able to perform well in fast-paced environments

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18990, Customer Service Officer".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Chemical Distributor
• Position Title: Customer Service Officer/Admin
• Working Location: West – Tuas (Company bus provided at CCK, Boon Lay, Pioneer)
• Working Hours: 5 days (Monday to Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 2200 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Customer coordinator (receives and coordinates orders, requests, or complaints from all customers).
• Ensure that DO is passed to the logistics or transport team.
• Order processing in GeO system.
• Order confirmation or acknowledgement.
• Issuance of manufacturing order for blending.
• Any ad-hoc as assigned.

APPLY NOW!!!

• Min N Level
• Min. 1 year of working experience in related field
• Training provided to an inexperienced candidate
• Familiar with Microsoft Office
• Possess Chemical Knowledge is a plus

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66035 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!

Job Responsibilities

• Delight our customers by providing outstanding service and support to boost their satisfaction.
• Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
• Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
• Become an expert on our exciting programs and confidently promote them to our valued customers.
• Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
• Go above and beyond to exceed customer expectations and elevate our service quality.
• Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
• Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
• Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
• Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.

Work Hours

As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll also get one weekday off and one weekend off each week
• Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.

Work Location

Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.

Job Requirements

• Minimum GCE 'O' levels qualifications
• Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
• Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
• Strong communication skills in English (both spoken and written) with keen attention to detail
• Demonstrates effective and efficient customer service abilities
• Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
• Positive and professional demeanour with strong listening abilities
• Capable of working independently while also being a team player
• Willingness to work at different centres as needed based on operational requirements

What we offer:

• Attractive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Requirements:

· Diploma / O level or its equivalent.

· Minimum 1 year of administrative experience in account registration area.

· Knowledge of administrative and clerical procedure such as word processing, email and managing files and records.

· Must have experience in customer service

· Must know how to collate report and handle customer inquiries

· Must have an ability to multi task

· Good written and verbal communications skills

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Role and Responsibilities:

Take ownership of customer issues

• Customer success rep must take ownership of the customer’s problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

Escalate unresolved issues to the appropriate internal teams

• A lot of times, there are issues which are highly technical or beyond the scope of what a success rep can handle on the spot. For such cases, the success rep needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it.

Collect prompt and accurate feedback from customers

• The work of a success rep does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customer’s suggestions on what can potentially improve their experience.

Document knowledge in the form of solution articles

• The solution to every customer problem provides a valuable learning experience to success rep. They should be able t0document this knowledge in the form of help content or solution articles so that the same problems don’t occur in the future.

Master the configuration of our helpdesk software (Freshdesk)

• Success rep should be able to configure the functionalities of the Freshdesk and use it to resolve customer problems in a more streamlined manner.

Required Skills

• Willing and able to learn new skills and technologies
• Competent IT user skills
• Knowledge in supply chain / logistics solution and process will be added advantage
• Hands-on working experience with customer support software Freshdesk will be added advantage.
• Knowledge in supply chain / logistics solution and process will be added advantage
• Team player with strong written and verbal communication and interpersonal skills
• A proactive approach to customer support
• Attention to detail
• Ability to honor deadlines
• Fresh diploma holder or ITE with computer study are welcomed

Our client requires one officer to work at their Changi Animal and Plant Quarantine Site, Gate C7, Airport Cargo Road, Changi Airfreight Centre, S918104.

JOB SCOPE:

a) Be physically fit and have proper temperameents, good health, care,

judgement, reliance and intelligence to satisfactory carried out his/her

duties assigned.

b) Be familiar with good content knowledge and able to think quickly on

his or her feet to render timely and effective help to customers.

c) Have at least 1-yr experience in similar jobs related to

customer service, admin. and/or clerical exposure

including handling calls, emails and data entries.

QUALIFICATIONS:

a) Possess at least 3 passes in the GCE "O' level cert. with

credit in English. (.e.g Higher Nitec Buz. Admin. Cert.)

b) Proficient in both written and spoken English.

c) Preferably WSQ trained in Service Excellence or Service

Quality related courses within 6 months of being

employed.

d) Basic IT skill such as using Microsoft Office Word &

Excel.

Your role is to lead a team in managing daily operations. Ensure compliance with safety and standard operating procedures of the airlines company.

• A diploma in any discipline
• Good command in English
• Pleasant with a cheerful disposition

Basic - $2200 + OT + Allowance

Rotating shift - Must commit to day shift and midnight shift

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Relationship Executive / Officer | Car Rental | Up to $3.8k | Ubi

Address: Ubi Industrial Park

Mon to Fri 8.30am to 6pm

Basic: $3000 to $3800 (depends on experience)

Requirement :

Min diploma preferably in Business admin (other discipline can apply)

Good understanding of financial analysis is preferred

Job Scope:

To manage and service existing hire purchase and term loan portfolio.

To expand the existing portfolio by bringing in new hire purchase loan and term loan .

To achieve individual sales target

Build good relation with car dealers and loan broker

To monitor repayment of current portfolio.

To do credit analysis on hirer or borrower.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

JD:

Responsible for professionally handling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters]

Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries at all times

Ensure timely follow up of customer’s requests and liaise with appropriate departments to ensure requests are fulfilled within promised timeline.

Manage difficult customers and follow up with proper escalation procedures

Ensure proper documentation and categorization of cases

Conduct post discharge follow up phone calls to patients or their next of kin

Feedback customer's comments or requests to the reporting officer, for service or process improvement

Maintain hospital staff’s contact details for emergency activations, activate and recall staff during an emergency situation and monitor their responses

Manage hospital-initiated change of appointments

Perform other duties as requested by Supervisor and above

Rate: $10/H

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

Location: Central & West (Has to be comfortable working at 3 different locations)

8-10 Weeks of lead time before starting work ---> Pre-Employment Administration
Salary: $2400 -$2600
Duration: 5 years contract (Extendable)
Working hours: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Our client requires one officer to work at their Animal Quarantine Centre, 2 Jalan Lekar S698919.

JOB SCOPE:

a) Be physically fit and have proper temperameents, good health, care,

judgement, reliance and intelligence to satisfactory carried out his/her

duties assigned.

b) Be familiar with good content knowledge and able to think quickly

on his or her feet to render timely and effective help to customers.

c) Have at least 1-yr experience in similar jobs related to

customer service, admin. and/or clerical exposure

including handling calls, emails and data entries.

QUALIFICATIONS:

a) Possess at least 3 passes in the GCE "O' level cert. with

credit in English. (.e.g Higher Nitec Buz. Admin. Cert.).

b) Proficient in both written and spoken English.

c) Preferably WSQ trained in Service Excellence or Service

Quality related courses within 6 months of being

employed.

d) Basic IT skill such as using Microsoft Office Word &

Excel.

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

Key Responsibilities:

• Handle customers' and parents' enquiries (walk-in, emails, phone calls, text)
• Assist in collecting payment of school fees and sales of merchandise / attire
• Work closely with the teachers and communicate effectively to the parents
• Basic paper works (attendance marking, filing of documents, printing newsletter)
• Counting of merchandise stock quantity.
• General housekeeping

Requirements

• Writing and speaking proficiency in English
• Motivated and hardworking
• Meticulous and organised

Working Hours and Location

• AMK Hub, Canberra, Bukit Panjang, West Coast

5 works days including weekends.

Weekdays: 11am - 930pm

Weekends (Sat & Sun): 830am - 930pm (2 Shift)

Part-time applicants are welcome to apply.

Interested applicants kindly send your resume to [email protected].

Please note that only shortlisted applicants will be contacted.

Our client requires one officer to work at their Animal Lodge 59 Sungei Tengah Rd S699014.

JOB SCOPE:

a) Be physically fit and have proper temperameents, good health, care, judgement, reliance and intelligence to satisfactory carried out his/her duties assigned.

b) Be familiar with good content knowledge and able to think quickly on his or her feet to render timely and effective help to customers.

c) Have at least 1-yr experience in similar jobs related to customer service, admin. and/or clerical exposure including handling calls, emails and data entries.

QUALIFICATIONS:

a) Possess at least 3 passes in the GCE "O' level cert. with

credit in English. (.e.g Higher Nitec Buz. Admin. Cert.)

b) Proficient in both written and spoken English.

c) Preferably WSQ trained in Service Excellence or Service

Quality related courses within 6 months of being

employed.

d) Basic IT skill such as using Microsoft Office Word &

Excel.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!

Job Responsibilities

• Delight our customers by providing outstanding service and support to boost their satisfaction.
• Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
• Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
• Become an expert on our exciting programs and confidently promote them to our valued customers.
• Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
• Go above and beyond to exceed customer expectations and elevate our service quality.
• Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
• Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
• Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
• Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.

Work Hours

As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll also get one weekday off and one weekend off each week
• Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.

Work Location

Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.

Job Requirements

• Minimum GCE 'O' levels qualifications
• Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
• Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
• Strong communication skills in English (both spoken and written) with keen attention to detail
• Demonstrates effective and efficient customer service abilities
• Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
• Positive and professional demeanour with strong listening abilities
• Capable of working independently while also being a team player
• Willingness to work at different centres as needed based on operational requirements

What we offer:

• Attractive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

• 5 days (Mon-fri), Alexandra
• Warehouse environment
• $2300 - $2800, allowance, OT claim
• AWS, performance bonus

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Job Description & Requirements

Key Responsibilities:

• Handle customers' and parents' enquiries (walk-in, emails, phone calls, text)
• Assist in collecting payment of school fees and sales of merchandise / attire
• Work closely with the teachers and communicate effectively to the parents
• Basic paper works (attendance marking, filing of documents, printing newsletter)
• Counting of merchandise stock quantity.
• General housekeeping

Requirements

• Writing and speaking proficiency in English
• Motivated and hardworking
• Meticulous and organised

Working Hours and Location

• AMK Hub, Canberra, Bukit Panjang, West Coast, Jurong East, HarbourFront

5 works days including weekends.

Weekdays: 11am - 930pm

Weekends (Sat & Sun): 830am - 930pm (2 Shift)

Part-time applicants are welcome to apply.

Interested applicants kindly send your resume to [email protected].

Please note that only shortlisted applicants will be contacted.