Duration: 12 months
Location: Yio Chu Kang
Working hours: Mon - Fri (830am - 530pm)
Responsibilities
- Provides timely and accurate responses to customer inquiries and issues via live chat, addresses their concerns and provides assistance with products or services.
- Engages in professional and courteous communication with customers, ensuring a positive customer experience through written interactions.
- Demonstrates a strong understanding of the company's business to effectively address customer queries and provide relevant information.
- Resolves customer issues and complaints efficiently, escalates to higher levels of support when necessary.
- Manages multiple chat conversations simultaneously while maintaining quality and attentiveness to each customer.
- Records and documents interactions, feedback, and issues for future reference and analysis.
- Follows company guidelines and protocols for customer interactions, data privacy, and security.
- Actively seeks feedback, participates in training sessions, and stays updated on product knowledge and customer service best practices to enhance performance.
Requirements
- Prior experience in call centre will be preferred
- Proficient in MS office and tech savvy
- Excellent verbal and written communication skills
- Able to multitask
- Team player
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/6570
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
