Duration: 12 months
Location: Yio Chu Kang
Working hours: Mon - Fri (830am - 530pm)
Responsibilities
- Provides timely and accurate responses to customer inquiries and issues via live chat, addresses their concerns and provides assistance with products or services.
- Engages in professional and courteous communication with customers, ensuring a positive customer experience through written interactions.
- Demonstrates a strong understanding of the company's business to effectively address customer queries and provide relevant information.
- Resolves customer issues and complaints efficiently, escalates to higher levels of support when necessary.
- Manages multiple chat conversations simultaneously while maintaining quality and attentiveness to each customer.
- Records and documents interactions, feedback, and issues for future reference and analysis.
- Follows company guidelines and protocols for customer interactions, data privacy, and security.
- Actively seeks feedback, participates in training sessions, and stays updated on product knowledge and customer service best practices to enhance performance.
Requirements
- Prior experience in call centre will be preferred
- Proficient in MS office and tech savvy
- Excellent verbal and written communication skills
- Able to multitask
- Team player
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/6570
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)