Total 16 community manager job vacancies in Customer Service category in D24 Lim Chu Kang, Tengah

Job Responsibilities

• Help in programme planning and facilitation
• Help in community outreach activities
• Help in home visitations
• Engage and befriend clients from all walks of life
• Handle administration work and programme logistics

Send your resume to [email protected]

Only shortlisted applicants will be contacted

Only Singaporeans

Job description:

• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience.
• Co-develop and co-execute strategic initiatives.
• Lead, mentor, and coach team members to achieve their full potential.
• Handle the recruitment, onboarding, and training of new team members.
• Foster cross-team communication between Support, Product/Engineering, Marketing and Sales.
• Promote team collaboration with other Support managers and teams.
• Partner closely with Account Management Teams to ensure a seamless customer experience.
• Facilitate the implementation of new processes to enhance customer support.
• Address critical customer escalations and manage stakeholder expectations, providing senior management with resolution plans.
• Collect and analyze support metrics to drive continuous improvements.
• Ensure proactive and high-quality ticket and incident management.
• Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
• Contact customers proactively to ensure the highest level of service satisfaction and develop and implement a corrective action plan, to avoid potential churn
• Aptitude to learn and grow.
• Manage and maintain back office infrastructure with vendor support.
• Manage and support various productivity initiatives.
• Other ad-hoc responsibilities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
• 3-5 years of relevant experience in cybersecurity/technology preferred.
• Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
• Training will be provided for candidates with limited prior experience.

Job Title: Service Manager (Wholesale for machinery & equipment) ID9039
Location: Ubi
Working Hours:Monday to Friday: 8.30am to 5.30pm
Gross Salary: $4500 to $5500 (with car allowance & Annual Target sales incentive)
Basic Salary: $4000 to $4500 (exclusive of Annual Target sales incentive – 1 to 4 months)
Benefit:
*14 days AL with performance bonus provided
*Office Season Parking is Provided, car allowance and petrol card will be provided
*Transport or vehicle is not necessary, will reimburse if required.

Job Description:
•Lead a team of 10+ technician team
•Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
•Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
•Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
•Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client.
•Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business
•Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.

Requirement:
•Min diploma in Electrical or Mechanical with related technical background that at least 3-5 years experience

New Life Student Care is catered to Primary School going children, 7 – 12 years of age. Our mission is to mentor children to become disciplined and confident individuals through providing Holistic Engagement at our three centres.

We are looking for individuals who are dedicated and passionate in working with children as well as partnering parents, volunteers and other stakeholders in supporting the children’s development.

Responsibilities

• Classroom Management
• Supervise and guide the children with their homework
• Activity planning, implementation, and evaluation
• Safety and wellbeing of the students
• Partnerships with stakeholders
• Administrative roles, maintain proper records, prepare reports

Requirements

• Minimum Polytechnic Diploma with two years of relevant experience
• Possess primary school content knowledge for Homework Guidance
• Passionate and committed to connecting with children and families
• Service-oriented with strong interpersonal and communication skills.
• Proficient in English and Mandarin
• Team player and adaptable to changes
• Energetic, responsible, organised and ethical
• Work location: Teck Whye

Department Overview:

Epworth HomeSweetHome was started in 2013 in partnership with the Ministry of Social and Family Development (MSF) as the first Therapeutic Group Home in Singapore. The Home provides stay-in treatment for children between the ages of 7 to 12 years old who have experienced abuse. We use the Trauma System Therapy (TST) treatment model to help children with complex trauma and aggressive behaviour.

We believe that with early and appropriate intervention, children can recover and become well-adjusted persons with a healthy mental well-being. Apart from treatment within the Home, we also work with other helping professionals so that all the needs of these children could be met. Together with MSF, we work towards safe placements for these children, when they are ready to be discharged from the Home and well enough to return to the community.

Job Description:

• Work with others in a team to provide an environment of safety for children with difficult behaviours in a children’s home.
• Able to respond calmly to children when they exhibit difficult behaviours.
• Look after the needs of children (physical & mental wellbeing of children in care).
• Creating a safe and positive living environment, setting rules for children’s behaviour & providing one to one teaching/coaching on daily living skills.
• Check on each resident’s needs and progress.
• Help children form secure attachment bonds with appropriate adults.
• Provide close supervision to children.
• Work effectively in a team environment.

Requirements

• Diploma in any discipline
• Must be able to work rotating shifts (day & night), on weekends and public holidays
• Able to work in an energetic environment with children
• Experience working with children is an advantage
• Persistent and active learner
• Need to have understanding and a non-judging attitude

Candidates with no experence are welcome to apply, and those with relevant experience will be considered for senior role.

Other Information

• Location of workplace: Sembawang
• Nature of job requires working with primary school boys
• Attractive annual remuneration comprising of fixed and variable bonuses

Department Overview:

Epworth HomeSweetHome was started in 2013 in partnership with the Ministry of Social and Family Development (MSF) as the first Therapeutic Group Home in Singapore. The Home provides stay-in treatment for children between the ages of 7 to 12 years old who have experienced abuse. We use the Trauma System Therapy (TST) treatment model to help children with complex trauma and aggressive behaviour.

We believe that with early and appropriate intervention, children can recover and become well-adjusted persons with a healthy mental well-being. Apart from treatment within the Home, we also work with other helping professionals so that all the needs of these children could be met. Together with MSF, we work towards safe placements for these children, when they are ready to be discharged from the Home and well enough to return to the community.

Job Description:

• Work with others in a team to provide an environment of safety for children with difficult behaviours in a children’s home.
• Able to respond calmly to children when they exhibit difficult behaviours.
• Look after the needs of children (physical & mental wellbeing of children in care).
• Creating a safe and positive living environment, setting rules for children’s behaviour & providing one to one teaching/coaching on daily living skills.
• Check on each resident’s needs and progress.
• Help children form secure attachment bonds with appropriate adults.
• Provide close supervision to children.
• Work effectively in a team environment.

Requirements

• Diploma in any discipline
• Must be able to work rotating shifts (day & night), on weekends and public holidays
• Able to work in an energetic environment with children
• Experience working with children is an advantage
• Persistent and active learner
• Need to have understanding and a non-judging attitude

Candidate with relevant experience will be considered for senior role.

Other Information

• Location of workplace: Sembawang
• Nature of job requires working with primary school boys
• Attractive annual remuneration comprising of fixed and variable bonuses

• Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Job Description & Requirements

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Department Overview:

Epworth HomeSweetHome was started in 2013 in partnership with the Ministry of Social and Family Development (MSF) as the first Therapeutic Group Home in Singapore. The Home provides stay-in treatment for children between the ages of 7 to 12 years old who have experienced abuse. We use the Trauma System Therapy (TST) treatment model to help children with complex trauma and aggressive behaviour.

We believe that with early and appropriate intervention, children can recover and become well-adjusted persons with a healthy mental well-being. Apart from treatment within the Home, we also work with other helping professionals so that all the needs of these children could be met. Together with MSF, we work towards safe placements for these children, when they are ready to be discharged from the Home and well enough to return to the community.

Job Description:

• Work with others in a team to provide an environment of safety for children with difficult behaviours in a children’s home.
• Able to respond calmly to children when they exhibit difficult behaviours.
• Look after the needs of children (physical & mental wellbeing of children in care).
• Creating a safe and positive living environment, setting rules for children’s behaviour & providing one to one teaching/coaching on daily living skills.
• Check on each resident’s needs and progress.
• Help children form secure attachment bonds with appropriate adults.
• Provide close supervision to children.
• Work effectively in a team environment.

Requirements

• Diploma in any discipline
• Must be able to work rotating shifts (day & night), on weekends and public holidays
• Able to work in an energetic environment with children
• Experience working with children is an advantage
• Persistent and active learner
• Need to have understanding and a non-judging attitude

Other Information

• Location of workplace: Sembawang
• Nature of job requires working with primary school boys
• Attractive annual remuneration comprising of fixed and variable bonuses

If you want to join us in making a difference in the lives of children and youths, do submit your application, and we will contact you for future opportunities. Your information will be kept in strict confidence.

Job Responsibilities

• Responsible for the quality of care provided to the residents.
• Provide supervision and coaching to the care team.
• Assist in planning, implementing and management of staff training and development programmes.
• Ensure overall serviceability and cleanliness of the living environment.
• Support manager in the day to day administrative and operational roles.
• Support and participate in projects and initiatives.

Job Requirements

• A recognized degree or its equivalent.
• Experience in healthcare industry desired but not mandatory.
• Be a team player and possess good interpersonal skills.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Role & Responsibilities

Reporting to the Centre Manager of the newly opened REACH Senior Care Centre in Senja, the Care Staff will be responsible for the following key areas:

• Provide personal care assistance to the elders (clients) and ensure they receive the best possible care during their time in REACH Senior Care Centre.
• Assist the elders to take part in daily activities including serving meals to them and assisting them with toileting.
• Plan and conduct person-centered programmes to meet elderlies' cognitive, social, and physical needs
• Maintain up-to-date documentation of clients' conditions and care treatments and provides inputs for the development and review of care plans.
• Ensure an efficient operation of REACH Senior Care Centre, along with keeping it as clean and tidy as possible.
• Responsible to ensure house rules are followed by clients and recommend measures to mitigate risk to the elder.

Requirements

• Minimum Secondary School certification
• Caring, patient, and willing in serving elderly clients
• Prior experience with caregiving duties in Hospitals, Nursing Homes or with individual’s parents would be advantageous
• Team player with great interpersonal communication
• Responsible and capable of working independently and under time constraints

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

• Supervise and manage the Service Team.
• Keep all the systems installed in Asia at the agreed level of efficiency.
• To oversee routine maintenance and repair tasks in accordance to maintenance instructions/procedures.
• Take responsibility to maintain all the tools, test equipment, and test jigs required for Service Team usage.
• Meet the service level for both Preventive Maintenances and Corrective Maintenances Tasks.
• Take control of local inventory and generate weekly report on usage/top up.
• Participate in new machine installation, commissioning, buy off and reports.
• Participate in data analysis on new and old failure on system.
• Laise and communicate with customer to provide Service weekly report.
• Publish weekly report and other related reports as per request.
• Perform any job assigned from time to time by the management.