Total 3,608 contract manager job vacancies in Customer Service category in Singapore

Job Description:

To support a complete portfolio of IT infrastructures for workplace and Telecom/WAN Services. This function assures IT services provided to its business organizations are in accordance with the expected service levels.

• Enable and support organizational transformation and change through the development and delivery of workplace strategies for the company.
• Coordinate communications and engagement between businesses and functions, to ensure workplace projects and initiatives deliver targeted business outcome
• Provide effective, compliant and functional leadership across the full breadth of workplace services for the portfolio
• Accountable for the IT Service Level Objectives, 3rd party vendor service quality, IT security risks, and shall align the IT operating processes to ISO/TS common quality criteria.

Profile:

• Possesses professional qualification in IT discipline or a relevant equivalent
• Technical experience in the Microsoft 365 will be an advantage.
• Sound understanding of how businesses operate and the key challenges faced in the operative environment
• Experience in coordinating, supporting or delivering workplace projects
• Excellent interpersonal, and communication skills
• People-oriented, customer service mindset
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile

• Play an advisory role on client engagements
• Where necessary, help structure and present recommendations to senior leadership for approval
• As appropriate, play an active role in new client acquisition and new business presentations.
• Drive the discussion and development of quarterly & annual business review for key brands.
• Provide methodological support, coaching, professional development and training to staff.
• Participate in evaluating the digital health of current clients.
• Responsibilities include bring new logos & developing strong relationships with them for manpower services.

connecting with key business executives and stakeholders for business development & get sourced profiles on requirements to achieve targeted goals with focus of RUN, INNOVATION & GROW

JOB MISSION

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by our regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

Salary: up to $5k

Job Duration: 1 - 2 years contract

Working Days & Hours: Mon to Fri Office Hours

Location: Novena

Job Description:

• Design of research studies in collaboration with doctors and other researchers
• Analyse data using statistical approaches
• Detailing of analysis plans, descriptions of analyses and findings for research protocols, research manuscripts or reports, including statistical power or sample size calculations.
• Oversee, design and manage research databases in NSC
• Co-lead research projects and submit ethics approval where appropriate
• Provide educational talks for Doctors and Researchers
• Work with Department of Sexual Transmitted Infection (STI) Control on the following:
• Supervise health advisors on extraction of relevant data from medical records and national STI records for monitoring and trending of STI statistics
• Work with executives to generate reports on STI statistics for MOH and WHO reporting
• Work with executives on setting up STI databases using the new generation computer system
• Develop research protocols that can answer epidemiological questions on STI rates, especially with regard to treatment, prevention and educational programmes, including submission for ethics approval, as guided by Head of Department

Job Requirements: Min Degree in Mathematics

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Job Description:

• Work closely with internal and external stakeholders to enhance service delivery.
• Feedback case management, call centre management, as well as working with relevant stakeholders (internal and external) on systems development and enhancement, ensuring that systems are able to help the organisation in effectively managing public feedback.
• Opportunity to be involved and implement inter-agency service improvement initiatives.

Working Arrangement:

Contract Duration: Perm Role

Location: Singapore Botanic Gardens

Salary:$3700-$6000/Month

Working Hours:

8.30am to 6pm Mon to Thu

8.30am to 5.30pm Fri

Role Requirements:

• Experience in systems management, call centre management, website management, data analytics, quality service management, etc.

• On the job training will be provided.

• Possess analytical, interpersonal and communication skills with excellent command of English.

• Able to work independently in a fast paced and dynamic working environment.

Customer Care Officer (1 Year Contract) x 6

(Convertible Contracts)

Working Location : North (Accessible by Yio Chu Kang MRT)

Working Hours : Mon – Fri, 8:30am – 6pm, Alternate Sat: Half day

Responsibilities

• Advise the employment of all related manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new information or changes to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle customer calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

RESPONSIBILITIES:

• Ensure order fulfillment accuracy to enhance customer satisfaction and minimize costs by processing first-time-right orders. This includes processing new orders in SAP, selecting service providers within agreed allocations with the company, and nominating transporters.
• Manage orders in a timely manner to meet customer satisfaction targets and reduce costs through accurate order processing. Monitor shipments, investigate delays, handle claims (e.g., detentions, demurrage, damages), process customer complaints, manage customer-related payments (e.g., invoices, credit notes, debit notes), maintain customer relationships, and coordinate daily work with third-party logistics service providers (3PLs). Provide support to the Manager as needed.
• Handle non-technical complaints professionally and politely, including creating non-technical quality notifications, following up with customers, providing feedback, and managing compensation processes via phone or other communication tools.
• Generate accurate reports and analyses related to order status and performance, as well as customer service KPIs. Drive performance improvements to meet targeted KPIs.
• Actively seek opportunities to improve the Order to Cash (OTC) process, participate in Sales and Operations Plan Meetings, resolve customer and order data quality issues in the system, propose solutions for operational interruptions, and either approve or escalate solutions to the manager. Provide support for projects.

REQUIREMENTS:

• Diploma / Degree in Supply Chain Management / Logistics / Business Administration.
• Minimum 3-5 years of related experience in customer service, logistics, or a similar function.
• Strong analytical, problem-solving, negotiating, and client management skills.

Job code: LONC

EA Reg No.: R1766561 (Chua Long Wee, Andy)

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders to achieve service excellence.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

· Other Ad-hoc duties as assigned by the Management.

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Prefer with at least 4 – 5 years of sailing experience as Chief Engineer

· Good working knowledge in handling 2 stroke or 4 stroke engine or other machineries repairs whether is in workshop, onboard or during voyage.

· Positive mindset, Self-starter, team player, strong management skills and possess good analytical and solving skills and ability to work and adapt in a dynamic environment

· Able to lead and guide the team at short notice to achieve results.

· Able to travel and sail with the vessel when required at very short notice.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Our Benefits

• Competitive Remuneration

• Performance Bonus and Increments

• Medical Insurance Coverage

• In-House Career Development and external training

• An international and diverse work atmosphere

• Central Location in Singapore

What are we looking for?

• Permanent Full-Time Position for an early intervention centre manager to support Children with Special Needs.

• Assists in development and implementation of all internal policies, procedures and systems that are necessary for providing comprehensive services to clients.

• Evaluates staff feedback/concerns and facilitates the process for improvement.

• Conduct lessons in a specialized small group Early Intervention Program (EIP) setting.

• Create lesson plans and curriculum and track student progress.

• Prepare Individualized Educational Plan goals (IEP) for students, contributing to progress reports.

• Create learning activities, support with classroom supervision and follow-through of learning/behavior plans, support with children's daily living skills (toileting, dressing and mealtime routines).

• Work in collaboration with a multi-professional team of teachers and therapists.

• Maintain student files, attendance forms, visuals and other tasks.

• To liaise with parents to provide support for skill development.

• Previous experience mentoring junior teachers is valued.

• Responsible for the day-to-day operations of the early intervention centre

Candidate Requirements

• Minimum a Diploma in Early Childhood Education / Special Education or related educational fields. A Bachelor’s degree / Master’s degree in Teaching will be of value.

• Experience teaching with children with special needs

• Experience using standardized tools/assessments will be preferred.

• Must be proficient in communicating and writing professionally, in English.

• Salary commensurate with experience and level of qualification.

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

Contract duration: 1 year

Work location: Caldecott

Working hours: Mon - Fri (9am - 6pm)

Salary: $2,200 (Diploma) 2,800 (Degree)

Responsibilities

• Processing adoption applications submitted by prospective adopters,
• Conducting social investigations and day-to-day assessments,
• Preparing social reports and affidavits to the Court,
• Working in collaboration with a network of sector professionals.
• Ensure that all documentation furnished is accurate and to carry out administrative tasks such as data entries, etc;
• Assist in conducting interviews with applicants/family members/character referees and undertaking homevisits, with close support from your supervisor;
• Contribute meaningfully to multi-disciplinary case discussions.

Requirements

• Diploma/Degree in Social Sciences
• Have strong communications, listening, coordination, interpersonal and people management skills to effectively engage clients and internal/external stakeholders
• Able to work calmly in highly stressful situations and environment;
• Have good physical endurance and high level of emotional resilience;
• Good engagement, assessment, problem solving and multi-tasking skills;
• Good analytical and critical thinking abilities

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Service Asset and Configuration Manager – Job Description

The Service Asset and Configuration Manager will support the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB) while ensuring that processes, tools, and governance are in place and being used in accordance with the ITIL best practices.

Responsibilities:

· Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.

· Responsible for the implementation and support of the configuration management tools and systems.

· Manage asset discovery processes to ensure up to date and accurate inventory.

· Ensure that adequate governance is in place and the Service Asset and Configuration Management (SACM) processes are being executed successfully and are performing within their KPIs.

· Ensure integration with the other IT Service Management processes such as Incident, Change and Release Management.

· Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets

· Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.

· Identify, control, record, report, audit and verify configuration items, including versions, baselines, constituent components, their attributes, and relationships.

· Plan and manage yearly IT asset verification exercise.

· Manage, track and report on all the in-scope IT assets.

· Guide and educate the Data Owners/Custodians and teams involved in the daily administration of the asset management related activities.

Qualification Requirements:

· Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience

· 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.

· Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management

· Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.

· Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs

· Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.

· Strong attention to detail with excellent troubleshooting, verbal, and written communication skills

· ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.

· Ability to influence a cross functional team to obtain desired results.

· Strong interpersonal communication skills to build good relationships with stakeholder.

· Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.

· Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT

· Possesses a service-oriented nature with ability to learn new tools and technologies quickly.

· Meticulous and Quality conscious

• Provide first level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.
• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

Requirements

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Knowledge of ITIL processes and practices.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Must have experience in IT admin- Eg: Onboarding and processes and templates that cdd need to follow up.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.
  

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician
• (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394

• NURUL ATIKA BINTE KASSIM • REG Number R1986508

Our client is Singapore’s leading sustainability-driven energy company. They are looking for a Customer Relations Officer to join their Sales and Operations team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Senior Service Delivery Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all FM operations.
• Assist in preparation of proposals and solution presentations.
• Able to manage a large diversified full fledge IT teams, ranging from helpdesk, desktop, operators, systems, network, middleware, database.
• Attain key certifications for partnership with key vendors.
• Technical project management experience and mentor to junior team lead and engineers.
• Lead and manage database changes through change request process & provide status reports to the relevant parties.
• Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability.

A little about you:

• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Comfortable with 24 x7 standby work arrangements
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.

What you might also need to have:

• 8 - 10 years IT project management experience
• Experience in the development, implementation and operation support of information technology projects in a range of organizations
• Degree in Information Systems or equivalent
• Certification in PMP / CITPM/ ITSM / ITIL V3 or above

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the worlds first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Provide leadership and guidance to a team of engineers to drive improvements in availability, stability, and reliability in IT infrastructure that supports mission critical systems
• Monitor performance, capacity, availability, and usage metrics to ensure established SLAs are being met and guide the engineers to pro-actively resolve any issues. This will include mission critical systems.
• Ensure required configuration management, backup and recovery, security management, and disaster recovery plans are in place and being followed.
• Manage vendor activities required for operational maintenance support of the infrastructure, as well as ensure infrastructure software is maintained at appropriate revision levels.
• Develop and maintain "end-to-end " technical knowledge of all the mission critical systems and applications.
• Manage and develop engineering resources, optimizing resource utilization
• Manage infrastructure projects, such as migrations to cloud (AWS & Azure) and technology refreshes.
• Independent with minimal supervision and proficient in various Unix/Wintel platforms and middleware.

• Bachelors Degree in Computer Science or equivalent
• Minimum 10 years of experience in related field with at least 5 years of management role
• Good interpersonal skills, able to communicate effectively with all levels
• Collaborative and strong team player
• Able to provide 24/7 support based on operations requirement eg, Operation incident.
• Fast thinking, able to remain calm and make quick decisions during operation emergencies
• Technically competent for the role and able to provide guidance to the team
• Any Project Management Certification eg. CITPM, PMP will be an advantage.

What Do We Offer :

• We create opportunities for our people to grow professionally.
• We provide platforms for our people to share their creative ideas and solutions across.
• We emphasize the culture of learning and continuous improvement.
• We offer transparency where open discussion is encouraged across all levels.

Crimsonlogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. Were dedicated to creating a welcoming and supportive culture where everyone belongs.

(Contract role, yearly renew)

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Roles & Responsibilities

• Assess patient's medical, physical, cognitive, economic and social needs as well as their available support systems.
• Conduct post discharge follow-up via phone calls and/or home visits to ensure adequate and ongoing support and education to the patients, caregivers and families.
• Work in partnership with care professionals in the social and healthcare sectors to enhance patient's well-being across the continuum.
• Collaboration with patients, caregivers and the families to promote seamless and coordinated care and facilitate shared decision making
• Participate in activities that contribute towards the improvement of the quality of patient care and support care integration activities.

Requirement

• Min. Diploma/Degree in related industry such as healthcare, social or community services sectors.
• Min. 3 years of working experience in healthcare, social or community services sectors.
• Prior healthcare or social services qualification such as nursing or allied health/social services-related experiences would be good
• Case management experience is an advantage!
• Keen to work in the community setting.
• Has the passion for care of the elderly, including counselling and working with the family on social issues such as discharge care planning.
• Must be matured and sensitive in working with the patients, family members, the public and the healthcare partners.
• Able to work in collaboration with the healthcare partners in the hospital’s multi-disciplinary team and outside the hospital.
• Able to work independently as well as embrace teamwork.
• Keen-to-learn attitude is essential.

Working Hours

Monday to Friday: Office Hours

*Fulltime conversion opportunity depending on headcount

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job scopes

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job requirements

• Diploma in any field
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to multi-task while talking to customers and toggle between system application screens in a fast-paced environment.
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities

• Perform account receivables transaction, including verifying and posting of receivable data
• Maintain and assist in generating reports detailing account receivable status (receivable aging, credit limit)
• Work with commercial team to ensure financial transaction and accruals are accounted correctly
• Preparation of monthly banners/brands performance, highlighting trends and variances in key performance indicators
• Support in tracking and monitoring of monthly expenses vs plan
• Assist in pricing maintenance in SAP system
• Support and coordinate with commercial team for annual budget/ estimate exercise
• Perform any ad-hoc analysis with commercial team (promotion campaign, new product launch etc.) to assist in management decision making.
• To provide support to team members or any ad-hoc tasks as directed.

Requirements

• Min. Diploma in Accounting or equivalent and above
• Prior experience in SAP will be preferred
• Good verbal and written communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4007

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

[ID: 4007]

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

Location: #09-05, PLUS, 20 Cecil Street, Singapore 049705

The Role:

An exciting opportunity has arisen for a Customer Success Manager to join Times Higher Education’s thriving Customer Success team to provide support across all corporate clients within the portfolio, working across our physical and digital events, as well as branding, consultancy, and advertising opportunities.

THE’s website attracts millions of academics, educational influencers, and students each year, and we work with a range of trusted referral partners – from start-ups to multinationals – to ensure all stakeholders get the advice, support, and resources they need to excel in their current situations.

THE's highly prestigious series of global summits and forums are designed for university leaders and policymakers, featuring Nobel laureates, University presidents and government representatives, whilst our Digital Universities Week and THE Campus Live series attract practitioners from around the world to discuss best-practice alongside global leading brands.

The successful candidate will work closely with Sponsorship Directors within the Corporate Solutions division, further liaising with our Consultancy, Content, Operations, Marketing, and Editorial teams. The Customer Success Manager – Corporate will support the Corporate team with achieving sponsor deliverables, keeping all event trackers up to date, communicating and preparing partners for our events series, both physical and digital. The job would suit someone who is proactive, highly organised, outgoing, professional with excellent communication skills, and who has a passion for providing excellent customer service, whilst looking to build a career in the events industry.

The successful candidate will be used to thriving in a fast-paced environment and working creatively and effectively both independently and within a hard-working team. This position offers a great opportunity to grow your digital marketing skills while exercising your problem-solving ability and building strong relationships with colleagues & clients in a cutting-edge business.

Key Responsibilities

• Supporting the sponsorship team with client delivery across virtual and digital events, branding, advertising, consultancy, and bespoke events.
• Main point of contact for sponsors collating contact details, information, and event specific requirements.
• Managing all brand assets, logos, speaker bios and key sponsor information as required.
• Serve as one of the main contacts at events for staff, sponsors and other vendors as needed. This includes pre-show, on show site and post-event.
• Main point of contact for sponsor queries and requests for amends to their details.
• Ensuring all event project plans are up to date.
• Attending any pre or post-event briefs and wash ups.
• Helping streamline processes and efficiencies across the division and shaping a newly formed and rapidly growing team.

Person Specification

Essential Skills/Qualifications

• Excellent communication and interpersonal skills with the ability to work with senior leaders from government, academia, industry across a wide range of personalities, abilities, and cultures.
• Minimum of two years of proven account management and/or operations experience, especially in live or digital events.
• Quick to grasp new concepts and understand the value proposition for different groups of prospective sponsors.
• Pro-active in identifying new ideas/trends and how they can be applied to existing campaigns and/or initiated as new ideas for existing clients.
• Ability to work to agreed deadlines, working well under pressure.
• Excellent planning and organisational skills to manage and prioritise workload.
• Analytical from a marketing perspective – able to explain user interactions and how content/campaigns can be optimised and refined to support future success.
• Able to build strong relationships with colleagues and clients.
• Process driven with meticulous attention to detail.
• Logical thinking and problem-solving ability, innovative at creating solutions.
• Ability to work independently as well as part of a team. Be able to act on your own initiative when dealing with issues, and to be proactive in your approach to your work but knowing when to seek advice.
• Strong drive, self-motivated.
• Able to handle multiple projects.
• Switched on and can-do attitude.
• Commercial acumen.

Desirable Skills/Qualifications

• Knowledge of the Higher Education sector would be beneficial.

THE are proud to be an equal opportunities employer. We recognise that we are all different. Great strength is born through different perspectives and experiences. That is why we are committed to our mission of creating an inclusive culture that enables our people to feel able to bring their whole selves to work. We are proud to be part of the Global Equality Collective and a mindful employer to help support THE achieve this.