Total 19,563 customer service manager job vacancies in Customer Service category in Singapore

Key Objectives:

1. Oversee development of Residential Care Team to implement residential care services effectively for children and youth to thrive in a safe and nurturing residential care environment.
2. Supervise and support residential care team to nurture and promote all aspects of child well-being, including their development of life skills and positive values i.e. Circle Time, Home In Home bonding.
3. Lead assigned staff in developing and delivering trauma informed care in day-to-day operations, using TI-PBIS strategies and tools

Residential Care Operations

• Supervise assigned residential care staff in providing trauma informed care for children and youth aged 2 to 18 who have been abused and/or severely neglected.
• Lead in the review, planning and implementation of daily programmes and activities to nurture the physical, emotional, cognitive, social and moral growth of our residents.
• Coach residential care staff in developing and implementing/following through on individualised care plans to achieve well-being targets of residents.

Resident Management

• Ensure close communication among stakeholders including residents, families, schools, volunteers and other professionals to promote the safety and well-being of residents.
• Provide training and guide residential care staff team in providing specialised care for residents who may have special needs, self-harming behaviours, suicide ideation, inappropriate sexualised behaviours and/or any other challenging behaviours.

Programme Development

• Lead planning, coordination and reviewing of structured programmes for life skills learning
• Guide Anchors and assigned staff in planning and execution of meaningful activities for skills and values learning on a regular basis.

Staff Development

• Review staff orientation, onboarding and training support for new joiners in residential care team
• Oversee the residential care team in areas of staff well-being, job performance and professional development growth.
• Review and implement a structured competency framework to monitor and evaluate individual competencies of residential care staff and to guide resource management for staff’s professional developmental planning in line with organizational needs
• Review and implement a tiered training roadmap for residential care staff team to support their job roles/ functions
• Conduct regular training/discussions to facilitate learning and development via group platforms such as group supervision, home-in-home/level staff meetings.

Administrative Duties

• SOPs: Oversee implementation, review and improvements of resident management related SOPs according to prevailing Standards of Care, as specified by HOH
• Staff Claims: Check and approve leave applications and expense claims in a timely manner.
• Emergency Preparedness: Oversee the training and support residential care staff for emergency and crises response, as well as incident management.
• Home Management System: Oversee the overall utilisation of the system to support the operational needs of the Home.

Any additional responsibilities as assigned by the Deputy/Head of Home.

Requirements:

• Degree in relevant field from a recognised institution
• Minimum 5 years of relevant experience, including supervisory and staff development roles
• Able to work flexible hours
• Knowledge and experience in working with children and young persons with trauma history and /or offending behaviour preferred.
• Proficient in English and a second language.

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Customer Engagement Executive | Thomson Plaza | Up to $3.6k | 5 Days | Upper Thomson

Location: Thomson Plaza or Oasis Terraces (Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Parkway Centre)

Working days: 4 weekdays and 1 weekend (44 hours per week)
Working time: Mon - Fri (shifts between 10AM-10PM) ; Sat & Sun (8AM-6PM)

Salary: $2800 - $3600

Job Responsibility:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes.
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote and upsell programmes to both prospective and existing customers.
• Attend to customers' needs and enquiries in a prompt and service-oriented manner.
• Build rapport and maintain a positive relationship with all stakeholders.
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner.
• Meticulous and detail oriented to ensure administrative duties like registration and enrolment data are accurately captured.
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints.
• Provide support and assistance to teachers and students whenever required.
• Uphold a strong communication platform between teachers and parents.
• Assist in other adhoc duties as assigned.

Requirements:

• Minimum Diploma holder.
• Proficient with Google Docs, Google Sheets and Microsoft Office.
• Prior experience in education industry would be advantageous.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

 Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

 Schedule service appointments and manage the service workflow.

 Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities

• Take charge of drivers and cargo hand / delivery assistants
• To feedback on any safety violations or discipline by drivers to the Operations HOD
• Plan, schedule, organise and assign jobs daily
• Constant communications with drivers to ensure given jobs is completed
• Liaise and co-ordinate with Customer on any problem pertaining to the job
• To report any cargo damage and traffic accident to Operations HOD
• Assist the Operations HOD to investigate incidents/accidents promptly
• To effectively plan, use appropriate vehicle and equipment and check all company asset/equipment are in good hands
• Assist the Operations HOD to monitor servicing/inspection/maintenance schedule of the department's vehicles and arrange accordingly
• Escalate and report any delivery abnormality & cargo discrepancy to immediate superior
• Constant and close monitoring of all deliveries and collections
• Attend to customer's phone calls during/after office hours
• Assist the Operations HOD in replying to daily customer operational queries and requests
• To perform any other tasks assigned by Operations Supervisor/HOD

Requirements

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Logistics / Transportation / Operations or equivalent
• At least 1 year of experience in the deployment of drivers for trucking/loose cargo jobs
• Strong understanding of land transportation regulations, routes, and logistical considerations in Singapore
• Candidates with Class 3 Driving License will be advantageous
• Good communication and interpersonal skills, with the ability to interact effectively with all drivers and customers
• Analytical, with excellent problem-solving and organizational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications and Google Sheet

Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Customer/ Field Service Engineer to be part of their Engineer team to support their business needs. They are located in the East - easily accessible.

Job Description of Customer/ Field Service Engineer:

• Assist the sales team in identifying optimal solutions during specification processes.
• Collaborate with the global engineering team to address product defects, issues, and technical inquiries.
• Evaluate and recommend engineering products to customers through selection, review, and proposal processes.
• Conduct on-site visits for technical troubleshooting and assessment purposes.
• Communicate effectively with customers to elucidate problems and present viable solutions.
• Cultivate and nurture positive relationships with customers to ensure their utmost satisfaction.

Requirement

• Diploma/ Degree in engineering field
• At least 3 - 5 years relevant experience in handling Marine accounts

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Description & Requirements

· Ensure that phone call enquiries are promptly answered.

· Answering phone calls in a professional manner and routing the calls, as necessary.

· Taking down phone numbers of the enquiries and allocating them to the sales consultants to follow up.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

 Achieving quality service & maintaining good customer relations

 Attend to all complaint/feedback related to customer issue.

Parts Consultant / Parts Advisor / Service Coordinator

· To raise parts ordering request forms for customers’ cars as requested by service

advisors/technicians via the Power Apps.

 Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.

 Identifying and ensuring correct parts are issued out to our technicians for repairing at our

workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.

 Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be

issued out to the requestor.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Freight Forwarding Industry
• West area and company transport provided
• AWS & VBS

Job Scope:
• Organize and manage shipment documents
• Coordinate with overseas agents for shipping documents
• Contact carriers for shipment arrival updates
• Handle payments to carriers and release documents
• Keep customers informed about shipment progress
• Book shipments for international customers
• Generate and send invoices
• Verify rates and terms with agents/customers

Requirement :
• At least 1-3 years of relevant experience in logistics industry is preferred
• Strong communication and organizational skills
• Ability to multitask and handle various administrative duties efficiently.

How to Apply:
Interested candidates, please submit your updated resume by using Quick Apply button
We regret to inform that only shortlisted candidates will be informed.

Yip Seow Thung
Registration Number: R24121304
EA License No: 18C9027

1 Year Contract convertable to permanent + 1 month Completion bonus!!

Office Hours: Monday to Friday 8.30am - 5.30pm + 1/alternate half Saturday 8am - 12pm

Location: Outram Park

Job Description:

• Provide frontline customer service for the Division of Pre-Operative and Admitting Services (POAS).
• Provide pre-operative scheduling and coordination services
• Advising patients on their admission process
• Provide financial counseling, as well as collecting deposits from patients.

Requirements:

• Minimum Nitec and above
• Keen interest in Healthcare is preferred

Training is provided!!

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: PSA, Pre-Operative Services

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money. Having established our presence as the leading bullion dealer in Singapore with an edge in technology, we have now expanded to the United States and New Zealand as part of our international growth plans.

If a fast-paced, high growth, dynamic and multi-cultural environment excites you, join us on our journey.

Customer Service Executive | Multi-Cultural Environment | Rewarding Career

Interested in the bullion industry? Love being around Gold & Silver all day? We are hiring an individual for a Customer Service Executive role. This role will build a solid foundation for a career in the precious metals industry, allowing you to learn the ins and outs of the bullion industry first-hand from precious metals experts and acquire a hands-on working experience within the operations of a bullion dealer.

About BullionStar

BullionStar is the leading bullion dealer in Singapore. With BullionStar, customers are offered a modern platform for trading and holding physical bullion. The online platform is complemented with a newly renovated and expanded bullion shop, showroom and vault in Singapore. BullionStar has an excellent reputation with a review rating of 4.8 on Google Reviews based on more than 1,000 genuine customer reviews.

• We lead in technology - We are a modern bullion dealer that employs proprietary cutting-edge technology into an age-old industry.
• Excellent learning opportunity – With us you will work with a range of different projects and tasks being mentored by our precious metals experts.
• We pay above-average salaries and offer a competitive benefits package.

The Position

• Build and maintain relationships with customers
• Guide and assist customers in our bullion shop
• Test the authenticity of precious metals
• Assist in driving, developing and improving BullionStar’s customer care program
• Develop and assist in marketing efforts
• Provide support for BullionStar’s affiliate program

Who Should Apply?

Please apply if you possess all of the below skills and characteristics:

• Meticulous: As you will be dealing with highly valuable items, you are to be meticulous and diligent in all aspects of the role, e.g., conducting inventory audits, testing the authenticity of the precious metal product, handling cash, etc.
• Versatile: You are required to switch between speaking with customers, to hands-on operational work, to desk-bound administrative work throughout the day.
• Great Communicator: You need to be proficient in verbal and written English to communicate effectively with our customers. Fluency in additional languages and/or dialects is a plus. (Good communication skills in other language and/or dialects language to build and maintain relationships with other customers) As part of an integrated and international team, you are furthermore encouraged to communicate openly and directly across all levels of the organization.

Location & Work hours

The job location is BullionStar's bullion shop, showroom and vault at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

5-day work week, 1 Saturday inclusive.

Salary and Benefits

The starting salary is SGD 2,700 - SGD 4,000 depending on your knowledge, competence, experience and skills plus one month's bonus, reimbursement of medical bills and access to an employee health and fitness benefit program.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $1,600 - $2,300
Working Location: Pasir Panjang
Working hours: 5.5 days, 8.30am to 5.30pm (Mon - Fri), 8.30am to 12.30pm (Sat)

Roles & Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
• Build a strong relationship with customer.
• Communicate and follow-up with customer daily on the status of their shipments or deliveries.
• Ensure customer's requirements are communicated with operations team promptly.
• Communicate and coordinate with superior and warehouse to improve department processes.
• Ensure all emails are to be respond on time.
• Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
• Do reports that required from Superior, training provided.
• Other ad hoc duties as assigned.

Requirement

• At least 1 year experience in Logistics, Transportation Firm
• Preferably with some shipping procedures knowledge.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Customer Service Officer (Contract role, yearly renew)
• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manage the end-to-end administration, planning and implementation of events (i.e. talks, lectures, seminars, etc.) in accordance with the objectives and requirements of the College.
• Coordinate between cross-functional teams to ensure the seamless execution of events.
• Support Team Leads with organising the event, including:-
  • Working closely with the Team Leads to understand requirements of each event.
  • Ensure planning adheres to budgetary limits and time constraints.
  • Manage all logistic requirements, including booking of venue(s), registration, liaise and coordinate with vendors and personnel (e.g. student assistants), and other necessities.
  • Oversee all event operations and logistics (i.e. registrations, marketing materials, venue preparation, F&B, etc.) as part of event preparation and on event day.
  • Conduct post-event analysis to determine success and areas for improvement.
• Perform any other administrative and operational tasks as assigned by the College of Integrative Studies.

• Minimum Diploma.
• At least 2 years of work experience, preferably in event coordination, planning, and execution.
• Good interpersonal and communication skills with the ability to interact effectively with faculty, staff, and students.
• Excellent organisational skills, with a meticulous nature and keen attention to detail.
• Effective written and verbal communication skills.
• Demonstrates strong organisation and time management skills with the ability to multi-task and work independently.
• Proficient in MS Office applications (Word and PowerPoint).
• Strong work ethic.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Join the team that is offering the Payments Client Services for our World’s largest Payments network!

As a Client Service Account Manager in Payments, you will be responsible for managing key client relationships, acting as the regional escalation point ensuring all client service related tasks are completed promptly.

The Regional Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to assigned top-tier Corporate clients, acting as a primary point of contact for the bank’s APAC-based clients with Regional Treasury Centers located in Singapore. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

The primary role is to provide comprehensive account management service and escalation support overseeing relationship regionally (and/or globally) and ensure that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements.

Job Responsibilities

• Become a primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products

• Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations

• Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.

• Maintain and document a comprehensive inventory of clients’ business activities with the bank

• Communicate proactively with clients on regulatory changes, product innovation and technology enhancements

• Provide client education and training on the bank’s operational process and product functionalities

Required Qualifications, Skills and Capabilities

• Bachelor’s Degree or equivalent and at least 2-year experience in an established financial institution with Treasury Services experience

• A strong understanding of the cash management business, products, and operational procedures

• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients

• Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage client relationships

• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively

• Ability to work well within tight deadlines and good time management skills are required

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=307e60aa75345b76c1be8a89ae89292b

Our Client is a TV, Firming Service MNC. Due to their current expansion plan, they are looking for an Logistics Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibility

• Manage all activities and communications related to project shipments, ensuring accuracy and timely documentation.
• Follow standard procedures and complete necessary legal and administrative formalities for third-party hires.
• Inform internal teams of shipment timelines for effective planning and deadline adherence.
• Assist the Sales Team with freight estimates for quotations.
• Analyze and determine logistics budgets to meet project needs.
• Work with the Finance Department to secure budget approvals and complete documentation.
• Ensure high accuracy in logistics documentation.
• Optimize service quality and pricing for logistics activities.
• Ensure timely equipment receipt by coordinating with freight forwarders and addressing any issues.
• Build strong relationships with other departments.
• Assist with sourcing, negotiation, cost management, quality, and delivery terms. Manage procurement and rental of external resources.
• Maintain positive relationships with suppliers for optimal pricing and support.
• Develop and enhance SOPs for logistics and procurement.
• Support the implementation of goals and policies to enhance operations.

Requirement

• Min Diploma in Logistics or Supply Chain
• Min 5 years of working experience in managing logistics operations.
• Experience in Purchasing / Inventory/ Material/Logistic and Warehouse Management or equivalent.
• Supervisory experience will be added advantage
• Manage strategic plannings on movement of goods and equipment
• Knowledge in Permit declaration and custom clearance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Scope

• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle walk-ins and telephone enquiries
• Provide course consultation to prospective customers
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Process and administer new student’s enrolment

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Post Graduate Diploma / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on Sunday, Tuesday & Friday that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol

We regret that only shortlisted applicants will be notified.

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Job Description

Service crew is responsible to provide personalized and detailed guest service, in order to contribute to an excellent guest experience by following the restaurant's service standards.

Ensuring that day to day operations and preparations are carried out following SOPs.

Assisting Floor Supervisor in organizing BOH and FOH, ensuring the respected area is attended to.

Job Details

1. Providing personalized customer service. Familiarize and master companies handbook
2. Assisting the Floor Supervisor to open/close the restaurant, following the opening / closing checklist.
3. Deliver standards and consistent quality of service with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Basic knowledge or interest in Food, Beverage and Wine.
4. Experience in customer service , preferred in FB establishments .
5. Comfort with equipment standard functions.
6. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Team player with sense of belonging
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment and positive attitude

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Company: A Hot Hideout

Location: Sembawang, Paya Lebar, NTU, upcoming Junction 10, NUS (Kent Ridge) and many more

Looking for: Full time or Part time

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Position Summary

Reporting to the Service Manager, the position of Service Supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of the Field Service Personnel.

Primary Responsibilities

1. Own the service processes and make recommendations where necessary
2. Assist the Service Manager with creating accurate business forecasts.
3. Ensure new service requests are acknowledged within 24 hours
4. Ensure that health and safety policies and procedures are adhered to and a culture of safe working is followed. This includes conducting safety audits on Field Service Personnel and ensuring any actions resulting from the audit are closed.
5. Plan, co-ordinate and supervise onsite works ensuring all scopes of work are completed in a safe and efficient manner.
6. Receive service requests by phone and email from customers and give advice and recommendations where appropriate.
7. Provide technical advice to customers.
8. Co-ordinate the completion of engineering site survey’s utilising appropriately trained Field Service Personnel.
9. Oversee the Field Service Personnel workload and source additional resources as required.
10. Co-ordinate the successful completion of all onsite works resulting from a service bulletin.
11. Ensure Field Service Personnel reports including supporting documentation are received in a timely manner, review and advise invoice instructions to the team administrator for processing.
12. Arrange and carry out customer visits to ensure customer satisfactions and develop new service business in line with corporate direction.
13. Attend site progress meetings when required.
14. Arrange the hire/sub-contracting of required equipment and services to ensure completion of onsite works.

Secondary Responsibilities

1. Conduct performance conversations of direct reports.
2. Identify training needs and manage the development of the Field Service Personnel.
3. Review and approve Field Service Personnel timesheets
4. Review and approve Field Service Personnel expenses
5. Manage and approve Field Service Personnel holidays
6. Manage the calibration process of service tooling.
7. Manage Spares stock and Field Service Personnel tooling.
8. Undertake and/or Complete training courses on new products or working methods.
9. Participate in the recruitment and disciplinary issues within your team.
10. Flexible attitude to working extended hours when needed
11. Willingness to progress and develop