Total 5,555 executive assistant job vacancies in Customer Service category in Singapore

Responsibilities

• Process accounts payable and accounts receivable transactions accurately and in a timely manner.
• Reconcile bank statements, credit card statements, and other financial records.
• Assist with month-end and year-end close procedures.
• Prepare journal entries and maintain general ledger accounts.
• Assist in the preparation of financial statements and reports.
• Assist with budgeting and forecasting activities.
• Support internal and external audits by providing necessary documentation and explanations.
• Maintain accurate and organized financial records and documents.
• Assist in implementing and maintaining accounting policies and procedures.
• Perform ad hoc financial analysis and reporting as required.

Requirements

• Diploma in the related field.
• Previous experience in accounting or finance roles preferred.
• Fluent in English.
• Basic understanding of accounting principles and concepts.
• Excellent attention to detail and accuracy in data entry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines effectively.

Join the dynamic Asia Client Services team at J.P. Morgan Asset Management and deliver exceptional experiences to intermediary clients as a Client Service Executive. You will service clients across Singapore, Southeast Asia and Global Private Banks, and understanding their unique needs across all asset classes and advocating for them within the firm.

Job Summary:

We are looking for a Client Service Executive with experience working in the servicing and/or financial sector to join our team responsible for delivering exceptional client service to intermediary clients of J.P. Morgan Asset Management in Singapore, Southeast Asia and Global Private Banks, with the potential to expand their responsibilities to servicing the broader region/client segment.

As the primary point of contact for our intermediary clients, Client Service Executive is required to have an in-depth understanding of clients’ requirements across all markets, locations, client entity types and investment requirements. Also, Client Service Executive supports from the initial point of onboarding to ownership of legal agreement execution, client acceptance on AML KYC processes in accordance with the regulatory requirements, account operational set up, and every downstream consideration such as fees, reporting, regulatory-required notifications set up on behalf of and within the context of the larger firm.

Successful candidate will report to Singapore’s Funds Client Service Manager and is required to collaborate with Client Advisors, Compliance, Service Delivery, Operations & Onboarding, Chief Administration Office in both Asia and Europe.

Job Responsibilities:

1. Act as day-to-day client service contact point for our intermediary clients including banks, asset managers, insurance companies and global platform distributors.

2. Manage client on-/off-boarding, KYC and account related changes according to the internal and regulatory requirements.

3. Liaise between clients and the internal teams to resolve any queries on client instructions and dealing related activities.

4. Ensure client impacting fund changes and associated notification is prepared and communicated to the clients and relevant stakeholders timely.

5. Takes initiative in identifying and driving opportunities to streamline or enhance team efficiency.

6. Communicate significant client issues internally and document/escalate as appropriate.

7. Work hand-in-hand with project team on client impacting business and regulatory driven projects and initiatives.

Required qualifications, capabilities and skills:

1. Bachelor’s degree in any discipline.

2. Minimum 4 years of experience at Asset Management firms, Private Wealth Management firms or other relevant Financial Institutions, and background in client service.

3. Strong knowledge of the Asset Management business, well-versed across all asset classes and investment products.

4. Experience in account opening, client onboarding, operational support, issues management, understanding of compliance and regulatory complexities in Asset Management business.

5. Demonstrate keen interest in financial markets, industry and regulatory news.

6. Dynamic and independent team player who possesses strong interpersonal and communication skills in delivering exceptional client services, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to meet strict timelines and operate with strong sense of ownership and urgency.

7. Ability to work independently and with teams. Strong organizational and prioritization skills are required alongside effective judgement from risk and escalation perspectives.

8. Experience in handling contract negotiation and review.

Preferred qualifications, capabilities, and skills:

1. In-depth knowledge of Singapore’s Fund industry and experience in insurance sector is preferred.

2. Experience in Singapore’s registered and restricted fund types, Luxembourg’s Sicav funds, Asia and/or European transfer agents is preferred.

3. Strong knowledge in global platform distributor’s operating models is beneficial.

4. Professional qualifications such as SFA (Securities and Futures Act) and/or FAA (Financial Adviser Act) is an added advantage.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=58357a4b333295cc091676a206178895

• Liaising with customers and doing quotations
• Supporting sales team with administrative duties
• Any other adhoc duties as assigned

Requirements:

• Min GCE ‘A’ Levels or Diploma
• Proficient in Microsoft Office applications
• Fresh Graduates are welcomed
• Working Hours: Mon-Fri (8.15am-5.30pm)
• Location: Kallang
• Salary: Up to $2100
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

• Handle all sales orders, contracts, invoices, delivery orders etc.
• Oversee daily local sales deliveries to ensure efficient and smooth process.
• Make purchase and sales contracts and all other import/export documents.

Requirements:

• Diploma and above
• At least 2 years of experience in logistics
• Able to work on Alternate Saturday (half day)

If you are keen to apply for the position, kindly email your detailed resume in MS Word to[email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Highlights

• AWS + VB + 5 days
• Transport pick-up at Clementi MRT
• Front Office
• Aerospace
• MNC
• BaaN/ ERP/ SAP

Responsibilities

• You’ll handle customers’ orders for piece parts and repair units.
• You’ll manage Turn Around Time (TAT) for repair units.
• You’ll monitor and follow-up sales & purchase order activities.
• You’ll handle customer complaints and provide necessary solutions to satisfy customer requirements.
• You’ll manage retrofit and warranty administration.
• You’ll generate reports and perform administrative duties.
• You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.
• You’ll fulfill “On Call” Duty (i.e.: AOG) if volunteer to be on standby.
• You’ll reduce the aging of un-invoice activities.
• Any other tasks as assigned.

Requirement

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 3 years of related experience in customer service in an MNC environment.
• Knowledge of Aerospace products and services.
• IT literate, proficient in MS applications, particularly MS Excel
• Knowledge of BaaN software (or similar such as ERP, SAP)
• Good communication skills (oral and written) to interact with internal and external customers.
• Ability to work independently, responsibly and professionally in the works.
• Willingness and ability to work in a global, multi-cultural environment with teamwork skills.
• Willingness to work a flexible schedule and may require working beyond the stipulated hours if situation dictates.
• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092

As the Senior Executive for Asset Support (System & App Management), your pivotal role involves overseeing and ensuring the smooth operation of daily activities within the loyalty app. This position requires a dynamic individual who can optimize app operations, effectively manage marketing efforts, driving business growth and success.

Responsibilities:

1. Support the Development and Maintenance of loyalty App: Collaborate closely with the IT department and vendors to facilitate the smooth functioning of the app.
2. Conduct Vigorous System Testing (UAT): Perform comprehensive user acceptance testing (UAT) of the app and respective portals to identify and resolve bugs, usability issues, and performance bottlenecks. Facilitate deployment post-testing.
3. End-to-End Operations Support: Assist in the seamless operation of the eVoucher programme, Marketplace, Loyalty programme, Gamification, and other marketing or app activities, including digital and online platforms.
4. Stakeholder Training and Guidance: Provide training and guidance to stakeholders, including tenants, merchants, internal and external users. Manage all relevant onboarding processes, feedback mechanisms, and enquiries effectively.
5. Monthly Reporting: Compile and submit monthly reports promptly, detailing relevant operational activities and performance metrics.
6. Ad Hoc Duties: Undertake any other duties as and when assigned by the Management to support the smooth functioning of the app and Asset Support department.

Requirements:

• Bachelor’s degree in business administration, marketing, information technology, or a related field.
• Proven experience in system and app management, product development, app operations in loyalty programme and gamification.
• Proficiency in conducting user acceptance testing (UAT) and resolving technical issues.
• Strong communication skills with the ability to provide effective training and guidance to stakeholders.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office Suite, Salesforce, and familiarity with relevant software applications.
• Ability to work collaboratively in a dynamic, cross-functional team environment.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available

• Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers.
• Provide quotations to customers and follow-up to secure business / activate shipments.
• Coordinating receipt and record of import / export / Cross trade via air or sea shipments.
• Liaising with origin and destination offices / agents for shipments arrangement.
• Liaising with origin and destination offices on air / sea-LCL consolidation program.
• Shipment arrangements / follow-up and provide updates to customers.
• Liaising with other departments, making sure operation runs smoothly.
• Ensuring that shipments are handled smoothly and intermediate issues are solved.
• Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork.
• Check / collate documents and send them to OPS Team for billing.
• Insurance related matters - purchase insurance, follow-up on claims (if any).
• Provide customers support to Sales persons for their new potential clients when they are out of office.
• Back-up for fellow teammates when they are absent.
• Any other adhoc duties assigned.

Requirements:

• Possess Diploma/Degree in related discipline
• Good knowledge of International Logistics Services
• Minimum 2 years of relevant experience
• Independent and team player with strong self-initiatives and communication skills

5 day work week

Changi South Area

Freight forwarding Co.

Interested candidates, please forward a detailed resume as MS Word format to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Job Scope

• Perform appropriate therapy interventions as prescribed by Physiotherapist
• Conduct indoor / outdoor social and recreational activities for residents
• Monitor patients during therapy sessions to ensure their safety and well-being
• Adhere to Infection control practices
• Practice diligent documentation in residents’ case notes and filing of relevant documents

Requirements

• Minimum Nitec in Social Service course, WSQ/HMI Cert in Therapy Support or equivalent certification / related courses
• Minimum therapy support internship experience
• Able to start immediate or within short notice period would be good

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Summary:

• Basic up to $8000+Commission
• 5 days office hours
• Industry : Logistics/Freight
• Company with great career prospect

Job Scope:

• Identify and expand target customer base and industry.
• Promote services to customers and prospects.
• Conduct sales calls and visits.
• Develop and submit proposals to customers.
• Prepare and conduct presentations and sales meetings.
• Handle customer objections and follow up on inquiries.
• Provide accurate industry and customer intelligence.
• Ensure timely invoicing and manage AR collections and bad debts.

Requirements:

• Candidates with related experiences are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

• Location: near to Lavender and Bendemeer MRT
• Work with MNC
• 5 Mths Only
• Mon - Fri: 8.15am to 5.30pm
• No Experience needed as training will be provided (Min A Level)

The Challenges:

• Doing Quotation
• Liaising with customers
• Answer phone calls
• Support sales team
• Filing
• Other Ad-Hoc customer service duties as assigned

What it Takes:

• Strong Interpersonal skill
• Strong co-ordination skill
• Fast typing skill
• Ability to multi-task
• Overtime Required with Overtime Remuneration (1.5x)
• Min Diploma / GCE ‘A’ Level

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Sarah

Reg No: R2198293

EA Licence No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

We are the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

We have a great career opportunity for a dynamic professional to join us as:

Assistant Service Engineer

The Job Responsibilities:

- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work

- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:

· Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, single-phase & three-phase, lead acid & lithium batteries, electrical control circuits, hydraulic system)

· minimum a year of customer support experience

· ability to work as part of a team and possess strong communication skills

· obtained local driving license is a plus

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.

Entry Level!

Location: Pasir Panjang/Labarador Park

Working hours: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Job scope:

• Provide general customer support by managing customer service hotline
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.

Requirements:

• Diploma in any discipline

Interested candidate may apply via email to [email protected] (indicating Job ID:44985 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Ricky Teo Xi Er - R2198412

ScienTec Consulting Pte Ltd – 11C5781

Responsibilites:

• Ensure that our customer service revolves around putting customers first, maintaining their satisfaction, and building strong connections with both customers and colleagues.
• Uphold and enforce the standards and procedures we've set for customer service, ensuring that every interaction reflects our commitment to excellence.
• Provide comprehensive support to customers in the department store, covering various services such as processing tax refunds, assisting with smart card applications, making public announcements, and managing lost items.
• Quickly and effectively resolve any issues or concerns raised by customers, with the primary goal always being to ensure their happiness and contentment.
• Respond promptly to customer enquiries, follow up diligently on any necessary actions, and handle feedback and complaints efficiently to ensure swift resolutions.
• Listen attentively to customer feedback and suggestions, analysing them to identify areas where we can enhance our service standards and continually improve the overall customer experience.

Requirements:

• Minimum GCE O Level
• At least 1 year of customer service experience for Junior role
• Good communication and interpersonal skills
• 5 days work week with 2 rotating off days
• Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

• Run the front desk to create a positive impression for guests, greeting them and visitors warmly and professionally.
• Support with basic office duties like filing, data entry, and handling correspondence.

Requirements:

• GCE O Level and above
• At least 2 years of front desk experience in an office building.
• Able to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

• Handle all sales orders, contracts, invoices, delivery orders etc.
• Oversee daily local sales deliveries to ensure efficient and smooth process.
• Make purchase and sales contracts and all other import/export documents.

Requirements:

• Diploma and above
• At least 2 years of experience in logistics
• Able to work on Alternate Saturday (half day)

If you are keen to apply for the position, kindly email your detailed resume in MS Word to[email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Responsible for answering and managing calls and general enquiries from members of public with high service quality and operational standards.
• Other duties include administrative tasks.

Requirements

• Min N / O level
• Good interpersonal skills
• Able to start work within short notice

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Asst

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

• Reporting to the Community Eye team lead, an Assistant Coordinator is an ancillary staff who is responsible to work in collaboration with Optometrists and Coordinators to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.

Requirements:

• Min Diploma in any Healthcare Relevant Discipline
• Any Prior experience will be advantageous.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Executive Assistant

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd E

A License No. 99C4599

About ClearSK Healthcare Pte Ltd:

ClearSK Healthcare is a leading aesthetics clinic chain based in Singapore, with a strong presence in Shanghai, Hangzhou, and Kuala Lumpur. We strive to create an enriching environment where our employees can learn, grow and thrive while making a real difference in people's lives.

About the role:

We're currently seeking a motivated and dynamic Patient Care Executive (Aesthetics) to join our team. This is an exceptional opportunity to step into the fast-growing, knowledge-intensive medical aesthetics sector, where your contributions will not only enhance your market value but also positively impact our clients' wellbeing.

Responsibilities:

- Deliver outstanding customer service, ensuring patient comfort and satisfaction

- Assist in pre-treatment services, including basic cleansing facials and pain-numbing procedures

- Provide post-treatment care, including application of facial masks

- Facilitate effective communication between patients and doctors

- Participate in hands-on training for specific procedures and treatments

- Help maintain a safe, clean, and comfortable clinic environment

Qualifications:

- Strong proficiency in spoken and written English

- Excellent interpersonal skills, with a passion for providing superior customer service

- Eagerness to learn and grow in the medical aesthetics field

- Previous experience in beauty therapy or nursing assistance is a plus, but not required

What we offer:

- Comprehensive training in aesthetic procedures and treatments

- Competitive remuneration, including service commission for assisting doctors

- A supportive, dynamic work environment

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the platform:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 year contract (Extendable up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

JOB SCOPE:

Planning and executing the clinical service strategy for emergency care in line with future models of care while focusing on new paradigms in a post-COVID-19 environment.

• Co-leading the secretariat team to support assigned Committees led by Senior Management and its supporting Workgroups.
• Working with the core team and key stakeholders to develop a detailed business case proposal.
• Fronting engagements with government and other external agencies on issues pertaining to the conceptual model, business case and service plans.

JOB REQUIREMENTS:

• Recognised Bachelor's degree in any discipline with at least 8 years of relevant working experience
• Good interpersonal and communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599