Total 424 finance supervisor job vacancies in Customer Service category in Singapore

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean
• Travel in Singapore to do survey
• Must be proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Supervise and lead a team of customer service representatives

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

Carry out maintenance servicing and repair of machine, fuel system and including it's control panel and instruments. Overview of system briefing will be given and training to applicant to know how the system works. Subsequent maintenance may may require applicant to work independently for both maintenance and repairs. Job require to travel from one site to another in Singapore depending on schedule and client availablility. Coordination and scheduling of works involve including submission of service report. Some general knowledge of both electrical and mechanical system including driving licence. Willing to Hands-on, learn new system, standby & attend any emergency breakdown service.

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• Travel in Singapore to do survey
• Must be proficient in Excel to do reports
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

We are looking for a dynamic, friendly and helpful personality to be 'The Voice' of LSBF. If you think you have what it takes to be an outstanding Customer Service Officer, please send us your resume.

Job Descriptions

• Receive and transfer incoming calls to respective department or staff
• Collate and preparation of purchase orders for Sales & Front Office Operations department
• Collection of payments and issuing receipts to students
• Sales report and settlement of daily accounts
• Retrieve and acknowledge to students' feedbacks and/or complaints timely and escalates to Schools’ Operations office for further actions
• Maintain records of lost & found items and keep the found items in custody
• Maintain records of incoming and outgoing mails
• Maintain accurate records of Conference Rooms booking for staff
• Comply with respective regulatory requirements and organisation's policy and operation manuals to ensure safe and healthy workplace environment
• Any other ad hoc assignment

Requirements

• GCE 'O' / ‘A' Level / WSQ Professional Certifications/Diploma qualification
• Preferably at least 1 year of relevant experience
• Proficient in Microsoft Office, Teams
• A good team player with good interpersonal, communication, presentation and writing skills
• Pleasant disposition with good customer service skills
• Self-motivated, positive attitude, able to work independently and take initiative
• Resourceful and able to multi-task in a fast-paced environment
• Enjoys meeting people and organising activities
• Fresh graduate who meets the pre-requisites can be considered

Roles and Responsibilities:

· Manage day-to-day operations of the childcare centre, ensuring a safe, inclusive, and developmentally appropriate environment for children.

· Design and implement age-appropriate educational programmes, activities, and resources to promote infant's physical, emotional, and cognitive development.

· Maintain open and effective communication with parents and provide updates on their child's progress.

· To work closely with the team and motivate them in achieving the Centre’s goals.

· Address and resolve any issues or conflicts that may arise within the childcare centre, fostering a positive and cooperative environment for both staff and families.

Job Requirements:

· Diploma in Early Childhood Care and Education – ACEY

· Willing to learn.

· Reliable and committed.

· Care and love the children sincerely.

· Good in communication.

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Company Profile

As Singapore’s leading provider of comprehensive life insurance for over 90 years, they have attained world accredited accolades in providing security to consumers’ lives. They have delivered a suite of product offerings and expert advisory through their extensive network of financial consultants and bank partners.

This role is a back-end administrative support to financial consultants, therefore no sales are involved.

Work location: Work-from-home or Newton (depending on allocation during interview)

Working hours: Flexible (Catered to your schedule – minimally 40 to 60 hours per month)

Responsibilities:

• Assisting consultants to provide great sales support for their own pool of clients & schedule in-person sessions for them.
• Ensuring the client database is accurately updated so that different categories of clients can be identified more efficiently.
• Support backend operations such as submission of business & reimbursement policy forms with great efficiency.
• Writing an essay report on current financial trends (if required).

Requirements:

• Candidates that are looking for a jumpstart to the Finance industry are welcome (no sales involved).
• *Convertible to full-time direct sales if you have the passion for it
• Min. A’ Level/Diploma with a local educational institute

Your recruiter for this job: WhatsApp Celine @ 8494 0873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Sushi Oono are high-end Japanese restaurant in Singapore, specialising in sushi and a Kaiseki experience.

We have the most famous Japanese chefs and professional sommeliers to provide the highest-end service.

We welcome you with a strong interest in Japanese cuisine to join our team.

Service Supervisor (Japanese Restaurant)

Job Responsibilities:

Provide excellent service and good relations with guests

Serve food and beverages professionally, adhering to high service standards

Ensure all duties are carried out according to SOP to meet and exceed standards in quality of food, service, safety and cleanliness

Assist the Restaurant Manager in daily restaurant operations

Company Benefit:

1 duty meal & uniform provided

Annual Leave and CPF contribution provided

Medical benefits

Company Insurance

5 days work week (Saturday shift is required)

Working hours 11:30am – 3:00pm and 6:30pm to 11:00pm

(8 hours/day , no overtime required, time may vary depending on the operation needs)

Requirement:

Able to communicate in English effectively

Singaporeans and PR only

No experience is required, training will be provided

Working Location: Mohamed Sultan Road (Fort Caning Mrt)

Start working date : late March/early April

Interested candidate, please submit your updated resume to [email protected]

Please indicate the below information in your resume:

- Current & Expected salary
- Reason(s) for leaving
- Availability to commence work

- Photo

Job Description:

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• Liaise with Institutional HR for necessary instructions & documents required for payroll processing.
• Perform monthly payroll computation of various cost centers.
• To be involved in month-end closing and accounts reconciliation.
• Process employees' claims and all other related tax forms and filings.
• Responsible for CPF contribution/refund.
• Attend to enquiries from employees.
• Handle ad-hoc activities as and when requested.

Requirements:

• Diploma in any discipline
• Meticulous with an eye for detail
• A team player with a positive attitude and customer-oriented mindset
• Strong interpersonal, communication, and analytical skills
• Proficient in Microsoft Office applications
• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Payroll Assistant Executive

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Your Role

We are looking for an experienced Facility Supervisor (PLRD License) for plan technical, cold room maintenance, forklift maintenance, manage security, fire safety and housekeeping arrangements. You will do purchasing works for repairing or servicing purpose, such as plumbing components, electrical or mechanical items. To conduct internal training for staffs. And responsibility contained in the Emergency Response Plan are complied.

What Will You Do

• Responsibilities for plan technical, cold room & forklift maintenance, manage security, fire safety & housekeeping arrangements.
• To do purchasing works for repairing or servicing purpose, such as plumbing components, electrical or mechanical items.
• To conduct internal training for staffs.
• Review and support for Safety and Security Management System
• Any other duties assigned by manager.

What Do We Want

• Min ITE/ Diploma in Facility Management / Building Services / Mechanical or Electrical Engineering or equivalent.
• At least 2-3 years’ experience in cold room maintenance, forklift maintenance and other relevant experience.
• Must possess a Security Licenses

What Will You Get In Return

You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3500 + attractive perks.

What You Need to do Now

Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note: Only shortlisted candidate will be notified via email for an interview invitation

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilites:

• Must HAVE EXPERIENCE IN TEAM MANAGEMENT
• Answer inbound calls and conduct outbound calls.
• Attend to queries on operational matters.
• Ensure timely recovery of car park incidents/defects.
• Monitor CCTVs in Command Centre and respond to all matters in accordance to established procedures and timeline.
• Coordinate, dispatch and oversight of support teams to resolve car park system breakdown location(s) expeditiously.
• Provide remote support and resolve issues relating to car park systems.
• Timely update and reporting of monitoring systems for effective tracking of processes.
• Collate shift reports accurately and ensure timely reporting .to supervisor and/or manager daily.
• Timely follow up of assignments as assigned
• Any other ad-hoc duties assigned.

Requirments:

• Team management
• Problem solving skills
• Must commit 8am - 8pm

Job Responsibilities:

· Assist in the opening and closing procedures of the restaurant

· Ensure overall cleanliness of the restaurant

· Work closely with the service crew and the kitchen to ensure that the restaurant is operated efficiently

· Providing responsive and courteous service to customers through excellent service

· Check on customers and their satisfactions towards meals

· Handle basic customers complaints

· Ensure that food and beverage orders are arrived in a timely manner

· Establish good rapport with guest to build guest loyalty

· Ad-hoc duties or of any other kind

Job Requirements:​

· Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent

· Min 3 Year(s) of working experience in the related field is required for this position

· Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent

· Able to work in fast pace working environment and shift schedule (including Saturday, Sunday and PH)

Responsibilities:

• Serve and attend to customers.

• To ensure that the tables set up are set according to the standard.

• Maintains cleanliness at working station and service pantry for smooth operation.

• Keep general appearance and maintenance of restaurant.

• Follow correct sequence of service outlined in the Standard Operating Manual.

• Clean and remove dishes from the table after service is completed.

• Maintains excellent grooming standard at all times.

• Other duties as assigned by superior.

Requirements:

• Excellent communication and interpersonal skills.

• Service-oriented and able to work in a fast-paced environment.

• Excellent team player.

• Cheerful personality.

• Willing to work on weekends/public holidays.

Location: Orchard Road

Location: Pasir Ris

Purpose of the Job:

• Plan, coordinate and execute programmes during Term and School Holidays.
• Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.
• Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.
• Ensure the safety, security and well-being of students at all times.
• Be a responsible, good role model for the students & teachers.

Key Role/Job Function:

1. Oversee day to day operation of the Centre and ensure its smooth running.

2. Ensure good Centre performance by developing strategies that are in line with our company vision and mission.

3. Ensure teachers provide optimum level of guidance to students to complete their school homework responsibly.

4. Mentor and supervise staff & teachers to ensure compliance to SOPs, safety, security and health standards.

5. Provide a warm & nurturing environment to the students at the Centre.

6. Supervise and guide students with their school work as well as life skills (play, hygiene and meal time).

7. Plan and conduct child appropriate social and recreational activities and holiday programs.

8. Teach & address classroom disciplinary issues using positive behaviour support system.

9. Prepare/organise and execute/conduct creative learning activities and outings as required.

10. Support the holistic development of students in alignment with our company goals.

11. Maintain regular communication with student’s parents.

12. Establish partnership with community partners & volunteers.

13. Foster good working relationship & rapport with all stakeholders - students, parents, team members, volunteers and partners in the community.

Commitment to Professionalism

· Uphold our company vision and mission.

· Understand the philosophy of the programme and can describe its goals and objectives to others.

· Support the Centre’s code of ethics conduct.

· Engage in ongoing staff development to improve personal and professional skills.

· Enjoy working with students in a group setting and demonstrates a positive attitude in her role.

· Keep all personal information about students and families confidential.

· Work cooperatively with other staff members, accept supervision and help promote a positive atmosphere in the centre.

· Attend staff meetings, workshops, functions and in-service training provided by our company

· Take on any other duties as and when assigned by your immediate superior/ management.

Programme

· Plan and implement effective student developmental programs for the Centre.

· Supervise and evaluate programmes in the Centre and ensure quality care and services are maintained.

· Provide constructive feedback / suggestions to immediate superior in relation to programmes and curriculum.

· Implement continuous improvement in the Centre’s programme

· Publish Centre newsletter

· Work closely with personnel appointed by management in integrating students with special needs

Staff

· Involve in staff recruitment, appraisal, conflict management, mentoring and welfare as well as manpower scheduling.

· Supervise, guide and evaluate staff though lesson observations.

· Brief, orientate and follow up on new staff in the Centre.

· Recommend and co-ordinate training needs of staff & teachers.

· Hold monthly staff meetings.

· Conduct in-house teacher training when necessary.

· Ensure staff maintain proper code of conduct.

Administration

· On business management:

o Source, negotiate, and determine course fee for children enrichment program.

o Ensure optimum level of students enrolment and ensure profitability is beyond break even vs centre’s overhead expenses.

o To do strategic planning on publicity for enrolment & volunteerism.

· Ensure that licensing requirements are met at all times.

· Ensure that up to-date records (factsheet, centre’s enrolment, particulars of students and their parents, staff, medical and leave records, attendance of staff and students) are properly maintained.

· Ensure that records (petty cash, fee collection records, registration and withdrawals, subsidy applications etc) are properly maintained.

· Liaise with government agencies on operational matter namely, MCDS, HDB and Town Councils.

· Attend to & respond appropriately to public enquiries and complaints.

Finance

· Prepare centre budget with respect to the programme needs of the centre.

· Monitor budgetary costing and control of centre’s income and expenditure.

· Seek approval from superior for the procurement of materials and supplies.

· Prepare disbursement of petty cash expenses to staff and seek approval for disbursement of petty cash expense to self.

Accountabilities

· Uphold the vision and mission of our company in any way possible including attending functions, meeting, training courses and carrying out projects as assigned by your immediate superior / management.

· Provide periodic reports to management.

Requirements

· Diploma/Degree in any discipline

· At least 2 years of supervisory experience

· Certificate in student care

· Good Classroom Management Skills

· Leadership, Business Management, Operations/Project Planning, Customer Service skills

· Proficient in Microsoft Office

· Dedicated, reliable, creative, disciplined and able to multi-task

Location: Pasir Ris

Purpose of the Job:

· Plan, coordinate and execute programmes during Term and School Holidays.

· Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.

· Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.

· Ensure the safety, security and well-being of students at all times.

· Be a responsible, good role model for the students & teachers.

Key Role/Job Function:

1. Oversee day to day operation of the Centre and ensure its smooth running.

2. Ensure good Centre performance by developing strategies that are in line with our company vision and mission.

3. Ensure teachers provide optimum level of guidance to students to complete their school homework responsibly.

4. Mentor and supervise staff & teachers to ensure compliance to SOPs, safety, security and health standards.

5. Provide a warm & nurturing environment to the students at the Centre.

6. Supervise and guide students with their school work as well as life skills (play, hygiene and meal time).

7. Plan and conduct child appropriate social and recreational activities and holiday programs.

8. Teach & address classroom disciplinary issues using positive behaviour support system.

9. Prepare/organise and execute/conduct creative learning activities and outings as required.

10. Support the holistic development of students in alignment with our company goals.

11. Maintain regular communication with student’s parents.

12. Establish partnership with community partners & volunteers.

13. Foster good working relationship & rapport with all stakeholders - students, parents, team members, volunteers and partners in the community.

Commitment to Professionalism

· Uphold our company vision and mission.

· Understand the philosophy of the programme and can describe its goals and objectives to others.

· Support the Centre’s code of ethics conduct.

· Engage in ongoing staff development to improve personal and professional skills.

· Enjoy working with students in a group setting and demonstrates a positive attitude in her role.

· Keep all personal information about students and families confidential.

· Work cooperatively with other staff members, accept supervision and help promote a positive atmosphere in the centre.

· Attend staff meetings, workshops, functions and in-service training provided by our company

· Take on any other duties as and when assigned by your immediate superior/ management.

Programme

· Plan and implement effective student developmental programs for the Centre.

· Supervise and evaluate programmes in the Centre and ensure quality care and services are maintained.

· Provide constructive feedback / suggestions to immediate superior in relation to programmes and curriculum.

· Implement continuous improvement in the Centre’s programme

· Publish Centre newsletter

· Work closely with personnel appointed by management in integrating students with special needs

Staff

· Involve in staff recruitment, appraisal, conflict management, mentoring and welfare as well as manpower scheduling.

· Supervise, guide and evaluate staff though lesson observations.

· Brief, orientate and follow up on new staff in the Centre.

· Recommend and co-ordinate training needs of staff & teachers.

· Hold monthly staff meetings.

· Conduct in-house teacher training when necessary.

· Ensure staff maintain proper code of conduct.

Administration

· On business management:

o Source, negotiate, and determine course fee for children enrichment program.

o Ensure optimum level of students enrolment and ensure profitability is beyond break even vs centre’s overhead expenses.

o To do strategic planning on publicity for enrolment & volunteerism.

· Ensure that licensing requirements are met at all times.

· Ensure that up to-date records (factsheet, centre’s enrolment, particulars of students and their parents, staff, medical and leave records, attendance of staff and students) are properly maintained.

· Ensure that records (petty cash, fee collection records, registration and withdrawals, subsidy applications etc) are properly maintained.

· Liaise with government agencies on operational matter namely, MCDS, HDB and Town Councils.

· Attend to & respond appropriately to public enquiries and complaints.

Finance

· Prepare centre budget with respect to the programme needs of the centre.

· Monitor budgetary costing and control of centre’s income and expenditure.

· Seek approval from superior for the procurement of materials and supplies.

· Prepare disbursement of petty cash expenses to staff and seek approval for disbursement of petty cash expense to self.

Accountabilities

· Uphold the vision and mission of our company in any way possible including attending functions, meeting, training courses and carrying out projects as assigned by your immediate superior / management.

· Provide periodic reports to management.

Requirements

· Diploma/Degree in any discipline

· At least 2 years of supervisory experience

· Certificate in student care

· Good Classroom Management Skills

· Leadership, Business Management, Operations/Project Planning, Customer Service skills

· Proficient in Microsoft Office

· Dedicated, reliable, creative, disciplined and able to multi-task

Job Responsibilities

- Welcome guest in a warm friendly manner, and provide excellent courteous service

- Manage peak periods effectively with good hosting and queue management skills

- Handle guest feedbacks by following the procedures and ensuring guest satisfaction

- Full knowledge of maintaining standards about the restaurant, service, and product knowledge

- Maintain outlet service quality and display good customer relation skills

- Display good supervisory skills with ability to assign and delegate duties among staffs, and manage staff discipline and performance issues

- Perform day to day pre-opening and closing activities as per SOPs

- Maintain restaurant hygiene and upkeep

- Ensure food hygiene and safety standards are maintained and comply

- Serve food, and ensure quality and presentation are up to standard and manage service recovery

- Monitor and complete daily inventories of F&B supplies

- Assist the Restaurant Manager with facilitating the work schedules and deployment, and execute outlet administrative duties

- Achieve sales target and manage maintenance, labour and food costs

- Perform any other duties as assigned

Job Requirements

- Possess at least a Professional Certificate/NiTEC, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent

- At least 1 year of relevant experience in F&B, preferably with managerial experience

- Excellent service attitude, outgoing personality, and able to work in a high-volume environment with the team

- Passionate, motivated & energetic individuals that are willing to learn, grow and exchange their experiences within team

- Willing to work on rotating shifts including weekends and public holidays

- Good command of spoken English, communication, and interpersonal skills

- Salary will commensurate with experience

- Staff meal provided

Welfare & Benefits

- Annual Salary Increment

- Performance Bonus

- Annual Leave

- Medical Leave

- Medical Benefits

- Comprehensive Medical Insurance Coverage

- Career Advancement Opportunities

- Teambuilding Activities

- Company Transport

Student Care Supervisor

$3300 – 3800

5 days, Monday-Friday; 900am to 6.00pm

Location: Pasir Ris

Purpose of the Job:

· Plan, coordinate and execute programmes during Term and School Holidays.

· Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.

· Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.

· Ensure the safety, security and well-being of students at all times.

· Be a responsible, good role model for the students & teachers.

Requirements

· Diploma/Degree in any discipline

· At least 2 years of supervisory experience

· Certificate in student care

As a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Actively seeking feedback from customers and team members at every opportunity
• Assist guest with any reasonable requests and train all team members to anticipate guests’ needs
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
• Ensure timely wake-up call services for hotel guests
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 2 years of related work experience
• Patient and responsible to solve all problems
• Strong sense of responsibility and self-motivation
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

• Position : Centre Manager-(Enrichment Centre - Primary/Secondary)-MUST have Supervisor Role
• Location : Woodlands Centre
• Working hours : 44 hours, 5 days work week, 4 weekdays: 12:30pm to 9:30pm; 1-weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $5300 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Provided exceptional customer service to clients, resulting in high customer satisfaction ratings
• Managed centre operations including teachers and front desk team
• Handled operations reports as well as meeting of centre KPIs
• Handled multiple service requests simultaneously with accuracy and courtesy
• Lead centre's team to achieving sales targets
• Ensure smooth operation of centres of exceptional quality according to SOP
• Build and manage customer relationships
• Accountable for managing the facilities, resources and equipment of the centre and ensure that safety protocols are adhered to
• Lead and manage the team

Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred
• Strong sales and customer relationship management skills
• Demonstrated ability to lead and inspire a team to achieve common goals
• Able to work independently to resolve problems

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

• 5 days work week – Office hours
• Attractive Bonus Pay & Staff Benefits
• Oversee the running of the Senior Care Centre (SCC) and its services.

Job Description:

• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff.
• Ensure accurate billing and charges for clients and follow up on staff related matters.
• Perform intake assessment and review of day care clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.

Job Requirements

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital.
• Preferably at least 2 yrs in leadership position.

Interested candidate who wish to apply for this position, please send in your resume to [email protected]

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

Student Care Supervisor

• Working Hours: 5 Days [9am-6pm // 10am-7pm]+ 1 Half Saturday
• Salary: $2,000 - $3,200 [Based On Experience]
• Location: Ang Mo Kio

Requirements:

• Diploma in any field
• Relevant experience

Job Scopes:

• In charge of running the overall operations of the centre.
• Establish and maintain good relations with relevant stakeholders (School management, Parents, External parties)
• Manage and lead a team of teachers in a school-based student care setting.
• Continuously train and motivate teachers.
• Evaluate and constantly improve the staff classroom management and teaching methods.
• Need to be able to counsel students with behavioral / disciplinary issues.
• Need to be detail-oriented, provide weekly and monthly reports for management.
• In charge of yearly events and activities of the centre.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Description:

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)