Total 308 financial advisor job vacancies in Customer Service category in Singapore

Payment Gateway Specialist/Manager (Financial and Crypto)

Working Days & Hours: 5 days | Mon-Fri: 9am to 6pm (12.30pm – 2pm lunch)
Working location: Tanjong Pagar
Salary: $6000 - $8000

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities

• Set up payment gateway for South Korea / Japan market.
• Search and develop the overseas payment gateways in South Korea / Japan.
• Liaise and keep good relationship with local payment service providers in South Korea / Japan.
• Negotiate with PSP for getting competitive service fee and currency rate.
• Ensure the stability and variety of payment gateways.
• Propose any incentive schemes implementation.
• Other ad-hoc assignment.

Job Requirements

• Degree in Finance or its equivalent
• At least 2 years’ experience either in South Korea / Japan for Payment Service Providers (PSP)

Salary: up to $5500

Working Days & Hours: Mon-Fri Office Hours

Location: Orchard

Job Description:

• Responsible for full set of accounts (AR, AP and GL) and analytical review of variances
• Prepare bank reconciliation and monthly schedules
• Prepare monthly rolling forecast and update cash flow
• Prepare monthly reporting pack to head office
• Maintain fixed assets listing and ensure all related transactions are properly documented and recorded
• Update quarterly Interested Party Transactions (IPT) register
• Prepare quarterly GST returns with analysis and XBRL filing
• Prepare MAS quarterly forms & statutory surveys
• Prepare annual budget and statutory financial statements
• Prepare and check corporate income tax
• Liaise with internal and external auditors, tax agent and external service providers
• Prepare XBRL filing

Job Requirements: Min Degree in accountancy/ACCA w min 5 yrs of relevant experience, preferably in financial institutions

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

About our client

Our client is a well-established and reputable leader in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Service Advisor (Automotive)

Overview:

· 5.5-day Alternate Saturday

Monday to Thursday : 8.30 am to 6.00 pm

Friday : 8.30 am to 5.30 pm

Alternate Saturday : 8.30 am to 12.30 pm

Job Responsibilities:

Customer Service

• Listen to and document customer concerns and issues with their vehicle.
• Provide clear and concise explanations of recommended services and repairs.
• Offer advice on vehicle maintenance and warranties.

Service Consultation and Coordination

• Schedule service appointments and manage the service workflow.
• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
• Keep customers informed of the status of their vehicle throughout the service process.
• Review the service and repairs completed with the customer, ensuring satisfaction.
• Attend to customer’s enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly to proper documentation.
• Checking for open campaigns (workshop or recall) via PIWIS info.
• To act according to the principles of the core processes of After Sales.
• Monitoring the progress on the repairs/service and keep customer updated of the status on the repairs of their car.
• Provide quotations for repair of customer’s car including body/paint repair jobs.

Administration

• Prepare and present accurate cost estimates for labour, parts, and additional services.
• Process service orders, invoices, and payments.
• Maintain detailed records of services performed and parts used.
• Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.
• Liaise with workshop quality controller after completion of repairs to ascertain the quality of the job done before contacting customer for the collection of their cars.

Job Requirements:

• Experience in a Dealership setting will be an advantage
• Must have valid driving license
• Attention to detail and a commitment to delivering high level of customer service
• Knowledge of automotive repair and maintenance
• Strong organizational and multitasking abilities
• Valid driver’s license

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions| MOM EA License: 21C0679 | UEN: 53435609E

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Permanent | Financial Institution

Central; 8.40 am – 5.30 pm

Responsibilities:

• Manage phone system, outgoing mail franking, and incoming mail sorting and distribution.
• Schedule and arrange local and international courier services, coordinating with delivery agents and drivers.
• Oversee room bookings, schedule meetings, and manage appointments.
• Monitor and maintain inventory of office supplies, including stationery, beverages, and pantry items.
• Assist with pest control, name card printing, mobile line contract renewals, and general office upkeep, including lighting and air conditioning maintenance.
• Handle travel arrangements for the COO, including bookings and expense claims, and liaise with building management for fire drills.

Requirements:

• Possess a Diploma/Degree with minimum 2years' experience of relevant experience in banking industry
• Proficient in MS Excel, PowerPoint, and Word

Please state your availability, currentand expected salary in the resume.

Email: [email protected]

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 24924

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

• Well Established Company
• Basic $ 2400 - $ 3500 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Ubi
• Working Days/ Hours: Mon – Fri (8am-7pm) / Alternate Sat (8am-1pm)

Responsibilities:

• To ensure overall customer satisfaction with Xpeng aftersales service.
• To execute the core processes for Xpeng service activities.
• To oversee and supervise the work of the team's technicians and ensure that they work in an efficient and professional manner.
• To liaise with other departments in ensuring that customers' needs are met; on-time delivery, customer treatment, quality of repair, reasonable cost, etc.
• To provide initiative to ensure smooth and efficient operations.
• Other duties as and when assigned.

Job Requirement:

• Possess minimum Nitec in Automobile Engineering with 2-3 years of relevant experience
• Possess valid Class 3 driving license is compulsory

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHENG JAU WEI (R23115788)

EA Recruitment Pte Ltd

EA License No: 21C0492

Location: Ubi

Salary: Up to $3500

Working Hours: Mon - Fri and Alt. Sat

Mondays to Fridays: 8.00am to 7.00pm, Alt. Sat: 8.00am to 1.00pm

Industry: Premium Automobile

Responsibilities:

• To ensure overall customer satisfaction with aftersales service.
• To execute the core processes for service activities.
• To oversee and supervise the work of the team's technicians and ensure that they work in an efficient and professional manner.
• To liaise with other departments in ensuring that customers' needs are met; on-time delivery, customer treatment, quality of repair, reasonable cost, etc.
• To provide initiative to ensure smooth and efficient operations.
• Other duties as and when assigned.

Job Requirements:

• At least diploma, 'A' Levels, NTC 2/3 or equivalent.
• At least 2 years experience in the automotive service industry as a service advisor or related experience.
• Good communication and interpersonal skills.
• Possess valid Class 3 driving license is compulsory.

To Apply >>

Please attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:
1. Personal Particulars
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Last drawn salary in each employment

5. Expected salary
6. Reasons for leaving each employment
7. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

Agent ID: R1439055

Responsibilities:

• Verify daily sales data in the Japan Daily Order Report and process orders using the Rakuraku system.
• Provide pricing and account information to help customers make informed purchasing decisions.
• Address and resolve customer inquiries and complaints related to pricing, account details, and product satisfaction, ensuring a positive experience.
• Assess customer issues and navigate multiple systems to deliver accurate and timely responses.

Requirements:

• Mini Diploma or Bachelor’s Degree with 1-2 years of customer service experience.
• Proficient in both spoken and written English and Japanese (As you are require attending to Japanese speaking client)

Details:

• Location: Near Labrador Park MRT Station
• Salary: Up to $4100
• Hours: Monday – Friday (Office Hours)

To apply, please visit www.gmprecruit.com/current-jobs and upload your resume with GMP Job Code: 24900. Only shortlisted candidates will be contacted.

Position: Call Centre Agent

• Working days: 5days (Mon-Fri)
• Working hours: Rotate shift (9am-7pm/ 10am-8pm)
• Working Locations: One Sim Lane (Aljunied) / Changi
• Salary: $3000 - $3500

Responsibilities:

• Handle inbound & outbound collection calls in a call centre environment.
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the financial institutions, telcom support service providers, healthcare & commercial portfolios.
• To adopt collection best practices & apply relevant collections strategies to enhance effectiveness.
• Arrange & negotiate payment with customers.
• Perform administrative duties, enquiries & account monitoring.
• Update & maintain the credit collection system.
• Any other ad-hoc duties assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Your Role:

To assess vehicle damages, assist customers in accident reporting, and claims and liaise with Insurance companies & surveyors to provide excellent customer service in vehicle collision repairs.

Job Responsibilities:

• To assist customers in accident reporting, claims, and vehicle repairs.
• To assess vehicle damages and submit estimations to insurance companies.
• To liaise with surveyors, finalization of work, and submission of claims.
• To coordinate with a workshop on the progression of vehicle repairs.
• To update customers on work progress and collection date.
• To liaise with the Car Rental department and facilitate rental car usage for customers.
• To attend and resolve customers’ complaints and feedback.
• To build rapport with suppliers and internal customers.
• To conduct a visual inspection of vehicle condition before taking in the vehicle.
• To perform quality control (QC) checking on vehicles before customer collection.
• To ensure high levels of excellent customer service and contribute to achieving overall business objectives

Job Requirements:

• Minimum Nitec 3 in Automotive Technology or equivalent.
• Minimum 1 year of relevant experience.
• Possesses a valid class 3 license.
• Willing to perform 5.5 working days.

Join Our Team and Enjoy These Amazing Benefits!

• AWS
• Yearly performance bonus
• Dental coverage
• Comprehensive medical insurance
• Annual Health Screening
• Birthday Leave
• Special Off Days
• Incentive Scheme

Working location: 255 Alexandra Road Singapore 159937.

By submitting your resume/application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidate will be notified.

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Job title: Roadshow Customer Acquisition Executive (Roadshow islandwide/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job title: Branch Customer Acquisition Executive (Station at bank/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

• 5.5 Alternate Saturday
• Location: Central
• Basic + Commission up to $4k
• OR Basic up to $2800 - $3500
• Location: Central

Job Scope:

• Serve as the primary liaison between customers and the service department, ensuring a smooth and efficient experience.
• Provide expert advice and information regarding vehicle services, repairs, and maintenance.
• Schedule service appointments and coordinate with the workshop to ensure timely service delivery.
• Communicate updates to customers regarding the status of their vehicle repairs or services.
• Resolve customer inquiries and concerns in a professional and timely manner.
• Ensure accurate documentation of service orders, customer details, and vehicle information.
• Offer additional automotive services and products based on customer needs.
• Work closely with mechanics and technicians to ensure customer expectations are met.

Requirement:

• Diploma or equivalent qualification in a relevant field.
• Prior experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems and services is a plus.
• Candidate with non-relevant experience but passionate & knowledge about car is welcome to apply (Training provided).

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Looking for Financial Enthusiasts to join our team. Leads will be provided to you!

If you have a passion for finance or interested to see how the finance industry is like,

we want to hear from you! You will play a vital role in helping our clients achieve their

financial goals!!

Previous work experience is not mandatory; we warmly welcome candidates of all

experience levels.

What we offer:

• 1 to 1 mentorship will definitely be provided by experienced professionals with up to 20 years’ experience.
• Gain comprehensive knowledge in personal finance, investments in various asset classes.

You will learn how to:

• Analyse and manage client’s financial portfolio.
• Providing advice based on clients’ financial and protection needs.
• Acquisition of new clients and maintaining relationships with existing clients
• Learn and adopt new plans to enhance the client’s financial portfolio through insurance, savings, and investment.

Requirements:

• Currently pursuing a diploma/degree or graduated with either.
• 21 and above (Regulatory requirement)
• Relevant certifications and licenses are a plus. (Not compulsory)
• Exceptional interpersonal and relationship-building skills.
• Results-driven and committed to delivering excellent client service.

Benefits:

• Up to $5,000 monthly basis allowance with attractive performance-based incentives such as commission and overseas trips
• Joining bonus is provided as well!
• Work-life balance; flexible working hours
• A vibrant & supportive team environment

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Location: Queenstown/ Ubi

Working Hours: Mon – Fri: 8.30am to 5.30pm; Alternate Sat: 8.30am to 12.30pm

Salary Range: Up to $3200 + Fixed Allowance + Incentives

Responsibilities:

• Responsible for daily intake of cars for servicing.
• Ensuring and upholding the service image at all times.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Other ad hoc duties assigned

Requirements:

• At least 3 – 4 years of working experience in a relevant field
• Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering)
• Possess a valid Class 3 driving licence

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Customer payment advisor | 5.5 Day | Jalan Besar|

Responsibilities:

- Manage and provide customer service support via phone call, Live chat /emails to clarify the payment details and remind clients to make payment

-Understand customers' needs and provide alternative payment plan to aid client’s situation (i.e. dates/amount)

-Handle customer queries & promote RON renew

-Understand and review customers background (such as CPF, income tax, car leasing, credit bureau etc.) and advice whether customers are suitable for installment plan.

-Any ad-hoc duty assigned by the management.

Requirements:

- Good communication skills.

- No prior experience needed, on-job training would be provided

- Have instant message and telephone etiquette

- Ensure each customer is provided with exceptional service

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The Job:

• Responsible for daily intake of cars for servicing
• Ensuring and upholding the service image at all times
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Preparation of quotation when required.
• Provide excellent customer service to customers.

Requirements:

• At least 3 – 4 years of working experience in a relevant field;
• Minimum NITEC in Engineering or Diploma in any discipline
• Must have a valid Class 3 driving licence

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

• Responsible for daily intake of cars for servicing.
• Ensuring and upholding the service image at all times.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Support Product Owners/Business Project Managers in the execution of Project workstreams, organise and facilitate requirements gathering workshops, mapping out of As-IS and To-Be processes, review/validate/prioritise user requirement/User Stories, support UAT and implementation, and provide post-implementation support.
• Elicit and analyse user’s requirements from various team and document the End-to-end business process flow, identifying gaps and address potential risk
• Collate and manage all the details regarding the application for the assigned business vertical– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with Tech BA and Developers/QA to estimate efforts and coordinating testing
• Actively partnering stakeholders and tech teams in the solutioning process to ensure that the business solutions being implemented are thought through with strategic view, standardization of processes, design for intelligent operations, data driven operating model with dashboard.
• Clear understanding of the scope of the project, the changes associated and support the Project Manager in impact assessment.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Manage UAT in terms of timeline, managing the tester’s test cases and testing result. May involve in testing as well.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.

Requirements

• Bachelor’s Degree or equivalent qualification with 5-10 years of experience with Business Analyst and/or processing in treasury products (both vanilla and structured derivatives)
• Relevant Treasury & Markets product or technical certificates, e.g. Certified Business Analyst or Agile product owner / scrum master etc.
• Experience/Technical skills relating to Data Analysis &/or emerging/new technologies will be an added advantage.
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements/process maps, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• A natural leader who displays integrity, humility, and responsibility, with excellent interpersonal relationship skill
• Detail oriented and able to connect the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathise and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.