About the role
Due to continued growth, an exciting contract opportunity now exists to join a highly experienced,
collaborative and outcomes focused Asia-Pacific IT team working closely with the helpdesk and applications
team, end users and stakeholders across the region.
We are seeking an Infrastructure Support Specialist to join our Infrastructure Team to manage the day to day
operations of our network and infrastructure, as well as level two help desk support and project related tasks.
The scope includes all infrastructure used by our regional offices, such as networks, servers, databases,
devices, user desktops/laptops, virtualisation, phone system, email, etc.
This role will be based in Singapore and reports to the IT Operations Manager– Asia.
Key Responsibilities
▪ Provide end user support for day-to-day Laptop/PC usage (both applications and infrastructure)
▪ Serve as a point of contact for internal users seeking technical assistance over the support ticketing
system with regards to Infrastructure and Network related issues
▪ Ensure operational and change processes and architecture principles are being followed strictly
▪ Assist on projects ensuring the transition from project to BAU support, identifying operational support
requirements for new systems/system changes, identify required resources for projects/change
requests and ensure consistency in the way IT changes are executed
▪ May be required to work after hours and weekends on an ad hoc basis depending on business
requirements
Qualifications, Skills and Experience
▪ Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science
▪ Minimum 2-3 years relevant experience in Microsoft Windows Desktops, Servers and Networking
and Virtualisation technologies
▪ Previous experience working with Microsoft 365, Cloud and Virtualisation technology would be ideal.
▪ experience working with IT Service Management/Ticketing System would be advantages.
▪ Must be comfortable working in a team-based environment as well as being able to work
independently.
▪ Demonstrated collaborative working style, with good interpersonal and excellent communication
skills, both written and verbal
▪ Experience in IT operational processes, Help Desk processes and Infrastructure maintenance
▪ Knowledge in IT Security and working in a regional role would be advantageous.
▪ This will be a 12 month contract with a possibility to extend or convert to a permanent position.
How to apply
Take the next step in your career and apply now by clicking on the link below to submit a cover letter and
your resume.
Only Shortlisted candidates will be notified.
