Total 5 help desk specialist job vacancies in Customer Service category in d25 kranji woodgrove woodlands

SG GDW Supplies Pte Ltd is a Singapore entity that provides a wide array of beautifully customised products for Gates, Doors, Windows, Grilles and Digital Locks.

Top sales service and product quality guaranteed.

Due to expansion plans, it is now looking for suitable candidates to embrace the growth and be part of its family.

Why join us?

• We offer attractive salary that commensurate with work experience.
• We provide opportunities for career advancement within the company.
• We advocate a safe working environment for all our employee.
• A collaborative and inclusive company culture

Job Description

• Responding to customer inquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
• Logging and tracking customer issues and requests to ensure prompt resolution and problem solving.
• Handle order administrations, process customers' orders to support our Sales Manager/Executive.
• Providing accurate and up-to-date information to customers regarding order status, delivery timelines, and any other relevant details.
• Identifying and escalating complex customer issues to the appropriate team or manager.
• Maintaining detailed records of customer interactions and transactions.
• Contributing to the continuous improvement of customer service processes and procedures.
• Liaising between operations, suppliers and customers.

Requirement

• Min 1 years experiences in customer services/internal sales support is preferred.
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
• Strong problem-solving and critical thinking abilities to effectively address customer concerns.
• Demonstrated experience in a customer service or call centre role.
• A keen eye for detail and the ability to multitask and prioritize tasks efficiently.
• A team player with a positive and collaborative attitude.
• Having a strong sense of urgency and responsibility , meticulous and good follow up skills.

Duties & Responsibilities

• Support WHC’s transition to the new campus and be part of the WHC’s operations team to ensure efficient clinic operations and deliver good patient experience.
• Perform patient service duties which will include:
• Roving patient service duties - Assist and anticipate patients’ service needs, assist in use of self-service stations or mobile apps
• Room assistance duties- Assist clinicians during consultations, relay doctor’s instructions to patient, manage queue for clinic
• Counter duties - Provide financial counselling, medication supply verification, etc
• Clinically-related duties - Perform phlebotomy, visual acuity etc
• Administration duties – manage phone and email enquiries, ensure clinic readiness etc

Requirements
• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Experience in frontline customer service is preferred
• Possess the ability to work staggered clinic hours, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

About Us:

Hisense is a dynamic and growing company dedicated to providing exceptional services to our business

clients. We pride ourselves on our commitment to professionalism, innovation, and customer satisfaction.

Job Description:

We are seeking a proactive and detail-oriented B2B Customer Service Executive to join our team. The

primary responsibility of this role is to engage with new clients, ensuring their needs are met with

excellence from the first point of contact and throughout their journey with us. Additionally, the successful

candidate will be responsible for providing exceptional after-sales service, addressing inquiries and concerns

promptly and professionally.

Key Responsibilities:

- Interact with new clients to build rapport, instil confidence, and provide outstanding customer service.

- Handle inquiries, resolve issues, and provide after-sales support to ensure client satisfaction.

- Manage administrative tasks efficiently, including data entry, document preparation, and record-keeping.

- Collaborate with internal teams to address client needs and ensure smooth service delivery.

- Adapt to ad hoc tasks and responsibilities as assigned by management.

Requirements:

- Minimum of 2 years' experience in customer service, preferably in a B2B environment.

- Enthusiasm for client interaction and a strong commitment to delivering exceptional service.

- Detail-oriented with excellent organisational skills, capable of working independently and managing

priorities effectively.

- Ability to multitask and thrive in a fast-paced environment.

- Proficiency in Microsoft Office suite and experience with administrative tasks.

- Excellent written and verbal communication skills in English.

- Immediate availability to start work.

Additional Information:

- This position may require occasional weekend work in the future.

- We offer competitive compensation and opportunities for professional development and growth within

the company.

If you are passionate about customer service and thrive in a collaborative environment, we encourage you

to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant

experience and why you are the ideal candidate for this role. We look forward to welcoming you to our

team!

The Group IT Service Delivery team strives to deliver a high-quality service and experience to the end-users in the organisation and constantly challenges the status quo to improve our capbility.

Our vision is to establish a modernized service delivery ecosystem through digitization, data analytics and intelligent process automation. You will be working with a team of energetic and passionate people who wants to bring new digital experience and productivity in the work culture.

The Service Delivery Specialist is responsible in facilitating the change of our work infrastructure for the future by enabling and empowering our staff members for the digital age. The candidate will work closely with various IT teams to understand the use of the various technology in the organisation, apply their creativity and create educational content that enhance the learning experience of the employees.

• Co-lead the change of our work infrastructure for the future by enabling and empowering our staff members for the digital age
• Colloborate with business stakeholder to curate programs to promote digital literacy within the organisation.
• Work with IT team to understand business requirements, provide mapping to ServiceNow workflow processes and automate processes to drive efficiency and productivity
• Improve colleague experience using IT services and building out solutions as appropriate
• Keep up with industry trends, and work with software developers on initiatives such as new robotic/workflow automation tools and mobile apps
• Provide insights, advice and hands-on technical expertise to staff members in need.
• Identify areas for improvement and develop solutions to improve engagement with users as well as business partners.
• Assist the Service Delivery leads to drive adoption of new standards and operation processes.

Requirements:

• Diploma or Degree in Computing, Information Technology or equivalent.
• Minimum 2-3 years of software development experience using Java. Javascript, Powershell, HTML, REST API, or JSON
• Team player with a strong passion in IT service delivery and improving end-user experience.
• Fast learner with strong adaptability to new innovative ideas and technologies
• Good technical knowledge in device-related technology, e.g., Windows, iOS and Android.
• Good communication, writing and presentation skills.
• ITIL Foundation certification is preferred.
• Experiences in IT Service Management platforms and systems such as ServiceNow, Intune or Workspace ONE will be an added advantage.

The Customer Support Specialist is responsible to provide support to the Program Manager to drive existing sales growth and profitability through customer satisfaction and exceptional service delivery for the customer account.

Responsibility:

· Serves as the point of contact for the assigned customer management matters.

· Build and maintain strong and long-lasting relationship with customers.

• Provide monthly and quarterly forecast for the assigned accounts.
• Ensure timely Sales Order update and delivery commitment to customers.
• Ensure on time delivery vs shipment schedule.
• Work with internal stakeholder to insure customer satisfaction and account profitability through implementing continual process improvement, measurement/benchmarking, and automation across all lines of service delivery inclusive of order management, inventory management, customer payment dispute and engineering change.
• Proactively identify and escalate risks and issues to stakeholders; lead development and delivery of mitigation and contingency plans.
• Authorise to update customer shipment plan upon internal review acceptance.
• Authorise to update customer PO into Oracle Fusion with approved quotation and costing sheet.

EDUCATION, EXPERIENCE AND SKILLS & ABILITY

• >2 years’ experience in program and business management in manufacturing environment.
• Degree/Diploma in Business Management/ Manufacturing or Engineering with Business Knowledge.
• Strong analytical/problem solving skills, good communication skills (verbal and written), proven program management skills
• Requires extensive inter-personal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time