Total 2,435 human resource manager job vacancies in Customer Service category in Singapore

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Supervise and administer the organization's IT application landscape for enterprise applications, guaranteeing seamless operation and ongoing enhancements.
• Work alongside cross-functional teams to recognize and tackle IT needs, ensuring smooth operations and seamless integration of technology.

Requirements:

• Degree in Information Technology or equivalent
• At least 3 years of project management experience.
• Proficient in Netsuite, Microsoft Office 365 and SharePoint.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Responsibilities:

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
• Work closely with HR to ensure fast, effective, and quality staff recruitment.
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs.
• Take ownership and resolve any urgent or critical issues escalated by the Client or team.
• Work closely with Client to support investigation and service recovery process.

Job Requirements:

• Possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Zenith infotech (S) is a Tech Recrutiment frim with 27 years of history. We support our clients from various government agenceis as well as corporates.

Currently, one of our clients are looking out for Contact Center Manager, 12 months contract to stat with.

Requirements :

• Candidate shall possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry.
• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

• Working location: Near to Bright Hill MRT
• 5 work days per week

Job Description:

• Check with supplier/system for price, stock availability, etc.
• Work out quote and lead time to customer.
• Processing Customer's PO.
• Preparing Delivery to Customer.
• Issuing of Credit/Debit Note when required.
• Liaise with supplies (processing PO, receive or return items from suppliers).
• To send SOA to customer & follow up payment from customers.
• To process consignment stock replenishment request.
• General admin duties such as documents filing, update bank statement & suppliers bank details to Dropbox, responding to call and email.
• Any ad-hoc job assigned.

Requirements:

• Must have relevant working experience.
• Knowledge to use Autocount software.

Responsibilities

• Provide leadership and regular coaching to Team Leaders and Agents.

• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved

• Work closely with HR to ensure fast, effective, and quality staff recruitment

• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.

• This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.

• Conduct consistent reviews of staff performance to identify training gaps and needs

• Take ownership and resolve any urgent or critical issues escalated by the Client or team

• Work closely with Client to support investigation and service recovery process

Requirements

• Degree with at least 5 years of experience in managerial positions in the contact center industry

• Experience in Customer Experience management

Licence No: 12C6060

• Delivering system administration and cybersecurity support.
• Identifying security vulnerabilities, conducting threat risk assessments, implementing mitigation strategies, containing threats, and conducting penetration tests with the vendor.
• Collaborating closely with stakeholders and diverse teams to establish project scope, objectives, and deliverables.

Requirements:

• RHCE or RHCSA certification.
• Degree in Computer Science or equivalent.
• At least 3 years of managing IT infrastructure systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Working Hours: Retail Hours
Working Days: 5.5 days (including weekend & PH)
Salary Range:$3,000 -$4,000 + Allowance +AWS+VB
Working Location: Comfortable to travel around (we have 21 stores located island-wide)

Job Description

• Responsible for the management of 5-7 stores, supervising a workforce of 10-15 staffs
• Analyze sales and store performance for growth opportunities.
• Develop action plans for sales enhancement and staff optimization.
• ⁠Ensure top-tier operational standards in stores.
• ⁠Manage communication for inventory needs and operational standards.
• ⁠Maintain visual merchandising standards and foster a customer-centric service culture.
• ⁠Train retail teams, coach , and develop high-performing teams.
• ⁠Drive employee engagement and talent development.
• ⁠Oversee administrative procedures, support manpower requirements, and assist with ad hoc projects.

Job Requirements:

• A minimum 5 years of managerial experience in the retail industry.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

• Accountable for meeting service sales revenue and contribution margin targets across the Asia Region.
• Conduct periodic reporting and planning of service revenue, lead-to-order activities, and projects to identify any variances and promptly address any abnormalities or risks.
• Develop and execute strategic growth initiatives in collaboration with other departments, distributors, partners, and subsidiaries to expand the sales pipeline.
• Maintain market data with regular updates on key metrics such as market trends, sales figures, and installed base information to inform business growth strategies and recommendations.
• Analyze after-sales market potential, emphasizing installed base penetration and promoting value-added service offerings to support Life Cycle Management and Value Care Agreements.
• Cultivate long-term customer relationships with key decision makers by demonstrating technical expertise and product knowledge, while addressing customer satisfaction concerns promptly.
• Lead and mentor the Service Sales team to achieve sales targets, ensuring succession planning for the department and participating in sales activities as required.
• Enhance sales efficiency by equipping the service sales team with adequate selling skills and ensuring proper organization and staffing within the area of responsibility. Provide coaching on sales planning, negotiation, and customer segment expertise.
• Collaborate with internal stakeholders to determine pricing, discounts, and commercial terms for subsidiaries, customers, and distributors.
• Represent the company at conferences, trade shows, customer events, and marketing campaigns.

Requirements

• Bachelor's degree or Diploma in Business Administration, Economics, Logistics Management, or related fields.
• Min 10 years of extensive experience with a proven track record in Service Sales Business within the High-Speed Diesel industries or similar sectors.
• Demonstrated experience in marketing complex products/business systems & solutions, coupled with advanced presentation, selling, and negotiation skills.
• Proficiency in developing and implementing sales strategies to drive revenue growth.
• Strong leadership abilities and adeptness in personnel management.
• Excellent problem-solving skills for resolving sales and logistics operational issues

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

• Oversee a team of Incident and Problem Managers tasked with handling high severity incidents within our production environment, ensuring swift resolution and minimal disruption.
• Manage multiple incident and problem management workstreams, guiding them from inception to resolution.
• Engage with stakeholders, including government entities, to communicate and advocate for our incident and problem management model and processes.
• Prepare proposals aimed at securing funding for initiatives from diverse stakeholders, including government agencies and SAP.
• Generate and deliver progress reports on initiatives, facilitating informed decision-making among stakeholders.
• Foster a culture of evaluation and continuous improvement within the team and broader organization.
• Take a leadership role in or actively participate in cross-functional initiatives spanning Service Operations and Service Management, leveraging government and SAP expertise as necessary.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or a related field.
• Extensive and demonstrable track record in project management within the logistics industry, showcasing expertise in SAP systems implementation and integration at senior levels.
• Exceptional team leadership abilities with proven experience in managing cross-functional teams, coupled with outstanding organizational and interpersonal skills, indicative of a seasoned senior project manager.

Application Process:

If you are excited about this opportunity and possess the requisite qualifications, please click "Apply Now."

Note:

Only shortlisted candidates will receive a response within 14 days. If you do not receive a response within this timeframe, please consider your application unsuccessful.

EA Licence No: 11C5502

EAP Registration No: R1876670

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Overview:

Our healthcare client is looking for Assistant Director, Contact Centre to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

Job Description:

• Oversee Contact Centre operations for 24/7 system readiness
• Ensure staff deliver timely and professional responses across all channels
• Optimize resource allocation to manage inquiries effectively
• Monitor processes with performance indicators and conduct trend analysis
• Facilitate information dissemination, issue escalation, and resolution
• Collaborate with stakeholders to improve service levels
• Provide leadership, motivation, guidance, and training to staff
• Develop individual development plans for staff training and skill enhancement
• Foster open communication between staff and management
• Support recruitment and retention efforts
• Lead quality improvement projects
• Drive changes to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare / Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

HOW TO APPLY:

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll do

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

Responsibilities

• Lead the post-sale the engagement, retention, and growth of your customers partnered closely with the Account Executive
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations across Greater China, preferably working with a technical product
• Mandarin-speaking is essential in this role
• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Preferred requirements

• Experience working within a high-growth technology company
• Experience with consumption-based businesses is a plus

Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits
The annual salary range for this role in the primary location is S$185,800 - S$278,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Responsibilities:

• Oversee the Service Department, focusing on business growth, and profitability.
• Manage service calls, scheduling, staff levels, sales generation, maintaining margins, and managing stock and equipment.
• Handle debt collection for service transactions.
• Provide technical advice and prepare quotations for the company’s products and services.
• Communicate with clients about service scheduling and coordination for efficient delivery.
• Contribute to workplace safety for all employees and subcontractors.
• Maintain high-quality standards for service tasks.
• Collaborate with company leaders to achieve business goals and explore growth opportunities.
• Assist in preparing production paperwork for custom door products.
• Negotiate and resolve disputes with customers, suppliers, or other parties.
• Prepare and process invoices for services rendered within the billing month.
• Any other ad hoc task as assigned.

Requirements:

• Degree in Business Administration or Sales or related field.
• At least 2-3 years of relevant working experience.
• Excellent leadership and management skills.
• Proficient in MS Office Applications.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Lead and support all Guest Experience initiatives at the property.
• Support the Department Head in driving a guest centric culture in the hotel and create awareness and understanding among all associates on the importance of Guest Experience.
• Review TrustYou performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set TrustYou goals and regularly compare and communicate variances.
• Represent Guest Experience and be the voice of the guest daily at the morning briefing with updates and highlights of points for improvement and guest praise.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Review and communicate the company operational standards and all new brand/quality initiatives effectively to all stakeholders.
• Conduct a weekly Guest Experience meeting with individual HOD’s, communicating performance, supporting, and driving management action plan efforts.
• Conduct regular property self-assessments on the operational brand standards and other quality programs.
• Introduce and coordinate monthly mystery shopper audits and conduct HOD and departmental debriefings.
• Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new hires within the first month of employment.
• Conduct Guest Experience assurance audit
• Work in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. Stayplease, TrustYou, TripAdvisor etc
• Work closely with HOD’s to assess service standards and delivery on a consistent basis.
• Participate in and check the annual revision of operational brand standards and SOP’s with operational HOD’s and Exco.
• Participate and support implementation of new Guest Experience product enhancement programs, e.g. guest amenities, children, brand activities, guest preferences, Guest of the Day, etc.
• Directly liaise with and contact guests to collect direct feedback and facilitate new ways of collecting greater in-house feedback.
• Ensure the relevant teams and stakeholders respond to all guest feedback and timely.
• Champion the internal communication of Guest Experience related matters and updates to all associates in the hotel, including presenting at associate quarterly town halls.
• Improve communication regarding guest service e.g. daily VIP photos and bios, pre-arrival and post-departure correspondence, daily summary feedback with pro and con sentiments, etc.
• Introduce and drive with colleague guest service appreciation programs.
• Introduce departmental colleague guest service orientated monthly competitions.
• Analyse, recommend and implement improvement initiatives and innovation.
• Lead Sustainability project to obtain Global Sustainability Tourism Council certification and manage year on year audits.
• Any other adhoc duties as and when assigned by the Management.

Responsibilities:

• Oversee the day-to-day IT infrastructure operations and maintenance.
• Execute guidance to the Deskside team for IT request resolution.
• Act as the primary point of contact for IT operations and desktop support.
• Providing compassionate first-level IT assistance for End User Computing difficulties.
• Prepare and arrange meetings or conferences.
• Assist to the creation of IT policies and facilitate implementation of policy.
• Lead IT Service Management support structure development and digitalization efforts in IT infrastructure.
• Oversee IT recovery and incident management.
• Assist in project planning for new ITSM, IT infrastructure, and IT security tools.
• Manage IT assets availability, procurement, and vendor relationships.
• Facilitate inception of new IT application services and operational readiness testing.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in IT, Computer Science, or equivalent.
• With 2 years of relevant experience.
• Experience in IT Service Management and team management.
• Knowledge of networking, cloud technologies, and cybersecurity.
• Ability to work independently with problem-solving skills.
• Willingness to work outside regular office hours when required.

Interested candidates who wish to apply for the advertised position, please click on theAPPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24121398

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description:

• As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:

• Good Degree in Building, Real Estate or equivalent
• At least 2 years of experience relating to strata title developments

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Position: Customer Service Associate, Call Centre

Salary: $2,200 - $3,200 + Shift Allowance + AWS + Variable Bonus

Location: West / North

Job Highlights

• Attractive Staff Benefits.
• Attractive salary commensurate with work experience.
• Good prospect for career advancement.

Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide accurate information and assistance to address caller's inquiries.
• Book or reschedule appointments based on the caller's request.
• Handle various administrative tasks related to the hotline, including managing emails, processing referral requests, and activating emergency protocols.
• Collaborate and communicate effectively with other departments within the institution to ensure seamless follow-up and resolution of caller's requests.

Requirements:

• Possess a Diploma, Degree, or equivalent.
• Minimum 2 years of relevant working experience in customer service and customer handling.
• Candidates who possess relevant experience in the call centre environment will be added advantages.
• Bubbly and cheerful personality with good interpersonal skills.
• Able to commit to rotating shifts, including PHs and weekends.

Interested applicants, please click the apply button to submit your application.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use, and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

You are expected to collaborate with Tokyo HQ, Department Heads of IT and local IT staff at offices and subsidiaries in Asia-Oceania region. The roles include but not limited to the followings:

· Collaborate effectively with various colleagues within the IT department at Tokyo HQ, as well as with local staff in offices and subsidiaries across the Asia-Oceania region.

· Manage regional rollouts of IT initiatives, including digitalization projects (generative AI, business intelligence tool, etc.), ensuring on target delivery.

· Assist in improving IT implementations within the region, as well as attending to requests for advice from entities in the region.

· Review each local offices’ own IT projects, provide advice and support to ensure success of them.

· In response to subsidiaries' requests, provide IT knowledge and support work for solving problems.

· Effectively handle all written communications including the preparation of technical documentation such as policies, project plans, and reports in Japanese and English. Ensure comprehensive understanding and management of written instructions and project documents to address gaps and drive project success.

· Conduct IT seminars (security awareness improvement, digitalization, IT governance, etc.) and maintain training materials in Japanese and English.

Coordinate the annual regional IT Conference.

Job Requirements

· Well-versed technical skills of IT infrastructure (PC, server, LAN, internet, Microsoft365, etc.)

· Knowledge of application software and general business process (Accounting, HR, etc.)

· Advanced proficiency in Japanese and English (listening, speaking and writing) to communicate effectively through phone calls, emails and/or meetings with Tokyo HQ, Mitsubishi Corporation’s group companies and/or local and/or Japanese staff.

· Working professional proficiency in Japanese and English - Able to fully participate in online, in person interactions and work independently in Japanese.

· Cross-cultural efficacy to facilitate effective communications with Tokyo HQ and regional offices.

· More than 3 years’ experience in abovementioned requirements.

Responsibilities:

• Manage and oversee the technical team responsible for the design, implementation, and maintenance of the company.
• Lead and supervise a team of technicians and engineers in the installation, configuration, and troubleshooting.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal security system installations.
• Design and develop security system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security solutions.
• Provide technical support and guidance to clients, team members, and internal stakeholders.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Degree or Nitec in Engineering or equivalent.
• Minimum of 5 years of experience in the security solutions industry.
• Prior experience managing and leading technical teams.
• Strong knowledge of security systems, including CCTV, access control, and intrusion detection systems.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.