Total 37 it analyst job vacancies in Customer Service category in singapore south east

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

1 year contract under employment agency payroll

Seeking for Singaporean with experiences in Unix, Window and SQL, with at least 1 year and above experience working in application support role, able to work shift hours (including nights, weekends, and public holidays)

Work location: Changi Business Park

Monthly salary inclusive allowance: $4500 - $5850 (company does not provide bonus)

Below is the shifts timing (Need to support including night shift, weekends and public holidays)

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am

Requirement

• Singaporean
• Must be able to work in shifts to provide rotational 24/7 shift application support duties
• Has experience or knowledge on Incident and Problem management
• Health check and monitoring production system and job scheduling to ensure SLA is meet
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem
• Continuous improvement of the system, e.g. job automation, performance tuning
• Should be able to identify and fix the bugs
• At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices
• At least 3-5 years of working experience, preferably in Banking or Anti money laundering
• At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs
• Good knowledge in Linux/Unix/Windows environment and scripting
• Hands on experience on monitoring tools like Grafana has added advantage
• Should be open to learn and adapt to new technologies
• Knowledge on GIT Bitbucket and Jenkins has added advantage
• Knowledge on Actimize/Hadoop has added advantage

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Applications Support Sr Analyst- Hybrid (Internal Job Title: Applications Support Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

In this role, you’re expected to:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Additional Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Follow up on SLA , SLO and SLI in resolving the issue
• Evaluate continuous monitoring and alerts setup in all application release.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues and work with stakeholder to mitigate the risk.
• Periodically work on Capacity review with SME to ensure on system stability with frequent changes deployed.
• Partners with appropriate development and prioritize bug fixes and support tooling requirements.
• Plan and work with Dev team on application Pre release and Post release support
• Work with SME and Dev team to resolved the Identifies risks, vulnerabilities and security issues within the SLA.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require 24/7 support and working in the shift basis and also require weekend support to support production release.

Required Skill sets:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience in programming languages (.Net , SQL Servers and Reporting tools like Tableau, MSTR) and willingness/ability to learn new stack
• Experience in Agile delivery Experiences in change manage tools (Jenkins, Bit Bucket , RLM, , JIRA) Experiences in Service Now – Incident management, Reporting, Problem Management, Configuration management
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support  on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Public Holiday Pay: Earn additional pay for public holidays.

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! 

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role or in development role
• Experience installing, configuring or supporting business critical applications.
• Experience in any of the programming languages and willingness/ability to learn new technologies.
• Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
• Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
• Good experience with Unix, Linux operating systems and ability to write Shell scripts.
• Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
• Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
• Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks

As a successful candidate, you’d ideally have the following skills and exposure:

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self-reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Description Summary

Advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Lead - IT Service Request is required to lead the Service Request team.

Job Description

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Lead - IT Service Request combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience
· 3-5 years relevant experie
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills and Experience

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent.

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.

Job Description:

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production
• Engages in post implementation analysis to ensure successful system design and functionality
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
• Performs other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Ability to understand complex derivatives products, pricing concepts, and risk management flows
• Appreciation of managing critical FX market events and maintaining plant stability.
• Aptitude to learn and support the multiple Citi technology layers that underpin the global Citi FX business franchise
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today - https://jobs.citi.com/dei

Brief Description & Role

This position will support the day-to-day needs of the IT operations including system application/device support, monitoring and network infrastructure maintenance and management.

Responsibilities

1. Responsible for procurement and management of company IT assets.
2. Source, planning, evaluating, and deploying of new cloud-based IT systems.
3. Provide administration, support, monitoring, enhancing, and maintenance of both on-premises and cloud-based network systems.
4. Participate in monitoring, enhancing and maintenance of all endpoint and network security solutions.
5. Provide timely and good IT support for internal users.
6. Ensure compliance with company policies such as copyright, cybersecurity, licensing and IPR policies.

Requirements

· The candidate must possess at least a Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Science & Technology or equivalent.

· At least 2 year(s) of working experience in the related field is required for this position.

· Meticulous, independent and able to multi-task with strong analytical and troubleshooting skills.

· Good written, communication and interpersonal skills.

· Good team player and passionate to learn

Skills, Experiences & Knowledge

· Good understanding of cloud and cloud-based services and applications

· Good knowledge and working experience with Microsoft 365 and Azure services and applications.

· Good understanding of cybersecurity, information protection and related practices.

· Good knowledge of computer hardware, networking systems (e.g. Firewalls, VPN etc.) and IP-based protocols (e.g. TCP, UDP, FTP, SSH, Telnet etc.)

· Some working experience with any of the programing/scripting languages such as C#, PowerShell, SQL, Python, PHP etc.

Join us to Transform Lives!

Autism Resource Centre (Singapore) or ARC(S), is a not-for-profit charity based in Singapore. ARC(S) is dedicated to serving children and adults on the autism spectrum, to help these individuals lead meaningful and independent lives in society. ARC (S) offers a wide range of services: Pathlight School, and two social enterprises, The Art Faculty and Professor Brawn.

Pathlight School is the first autism-focused school in Singapore to offer a unique blend of mainstream academic curriculum and life readiness skills. We are currently the largest special education school in Singapore and due to our further expansion, we invite candidates who have proven commitment and competence to join us in the role of IT Support Engineer.

The Team:

The Education Technology Services (ETS) provides an enabling, robust and supportive technological environment to empower users guided by principles of accountability, security and privacy. Ultimately, it is the rocket fuel of the organisation, jetting it forward and yet safe to use.

Your Impact and Contribution:

We are looking for an energetic and passionate technical specialist to help us realise our vision of building the next-gen learning community of empowered future technology leaders and learners. This role value adds through ensuring the organisation possesses a strong and secured network backbone that enhances all IT services needed by the organisation as well as by ensuring a safe and secured IT environment with zero compromises and breeches.

What you'll be Involved In:

Information Technology (IT) & Audio Visual (AV) Asset Management

• Coordinate with vendors on IT & AV equipment installations, service, maintenance and repairs;
• Maintain IT & AV equipment asset movement (loan and tracking) and administer asset purchases
• Provide IT & AV assistance and user training;
• Execute termly IT & AV preventive and maintenance plan;
• Ensure appropriate monitoring of IT & AV performance and provide recommendation on latest IT & AV product offering for future upgrades.
• Strictly adhere and preserve confidentiality of all IT & AV information;
• Regularly gives status reports across projects and addresses issues as appropriate;
• Complies with school wide policies and procedures.
• Assist in the development of standard operating procedures and policies.

Support

• Perform basic educational software, educational portals and application support such as user accounts administration, application updates and upgrades and user training and guides on how to use
• Provides 1st line support for IT & AV needs on events, trainings and troubleshooting and technical support for classrooms (e.g. AV system, projectors, visualizers, Computers, and all other IT Equipment);
• Manages IT Hotline and Helpdesk email for urgent requests for support
• Any other responsibilities as assigned by Head of Department.

Your must-haves

• Degree Qualification in Information Technology / related field
• Minimum 2 years of experience in IT support
• Able to work in a fast-paced environment

Your good-to-haves

• Possess good written and verbal communication skills
• Hands-on, self-motivated
• Able to work independently as well as working in a team setting
• Desire to learn about autism and the passion to serve the autism community

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

We apologise that only shortlisted candidates will be notified.

Provide IT technical support, by remote and/or onsite means, to the end user/customer community in the Publicis Groupe Agencies within the market. 

This involves first level technical support of all matters of IT, including but not exclusive to, Desktop Services, Network & Wireless Infrastructure, File & Print Services, Applications and Messaging. The role also involves assisting with the implementation of any initiatives or projects in line with Groupe strategy. 

The role requires an individual to not only be customer focused and to be able to work individually with the user/customer community, but also to work as part of a wider local & regional Resources IT team and interact and assist that team where and when required. 

Key Accountabilities: 

1. Installation, configuration & maintenance of local infrastructure (i.e. desktop, server, hardware, OS, software, telephony & networking) 

1. Identify, analyse, troubleshoot & resolve IT incidents & service requests within specified agreed SLA timeframes 

1. Ensure the correct operational and change management processes and procedures are adhered to at all times 

1. Manage customer expectation with regular & effective communication and updates.  

1. Escalate severe incidents to Country IT manager/team lead and/or relevant regional functional lead. 

1. Provide customer induction & training as and when required 

1. Perform routine operational & administrative duties (e.g. ID provisioning, access control, back up & restore) 

1. Assist & support Groupe initiatives/projects and operational matters as and when required. 

1. Work closely with the Global Solution Centre (and other functional IT teams) on all day-to-day customer support matters.  

Key duties:  

1. React to issues in a controlled and professional manner 

1. Communicate with the agency user community in non-IT language 

1. Be discreet and maintain confidentiality when around, or have access to, sensitive information. 

1. Ensure client pitch activity is supported to the highest standard 

1. Investigate patiently about a user problem to better determine the solution 

1. From time to time, may be required to work extended hours to achieve immediate business driven results 

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

We’re searching for a IT Service Desk Support  to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together: 

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

The IT Support Engineer I is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

• Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
• Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
• Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
• Provides suggestions and feedback for team & workplace operational process improvement.

IT Associate Engineer (End User Support)

Salary: $3000-$3800

Working hours: 9am-6pm (Mon-Fri)

Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.

Responsibilities

• Provide technical support to end-users on various technical issues and problems relating to enduser devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails

• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.

• Support service request and incident management to provide quality end-user services.

• Perform ad-hoc root cause analysis and problem resolution.

• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.

• Develop checklists for typical problems.

• Assist immediate supervisor in the definition methods for issue resolution and prevention.

Requirements

• Diploma in Information Technology, Computer Engineering or equivalent, with 1-2 year relevant experience in End User support.

• Proficient with Windows operation systems, M365, Anti-virus software and etc.

• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)

• Handling incident tickets from end user for IT matters.

• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 440 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates. ​

Join our dynamic IT team as an L1 Support Engineer (IT Admin) and play a crucial role in maintaining our organization's technological infrastructure. In this position, you'll be responsible for providing frontline support to end-users, troubleshooting hardware and software issues, and ensuring smooth operations of our IT systems. You'll have the opportunity to collaborate with cross-functional teams, learn new technologies, and contribute to the overall success of our IT operations. If you're a proactive problem-solver with a passion for technology and excellent communication skills, we'd love to hear from you. 

Position Duties 

• Install, configure, and maintain computer systems and software.
• Attend as the first level of IT support to all reported incidents and service requests.
• Maintain documentation of IT related incidents and ensure compliance with IT policies and procedures.
• Assist with user account management, including creation, deletion, and modification.
• Manage the procurement of new computers and coordinate the distribution of equipment for new hires.
• Maintain the IT assets inventory record including accountability forms.
• Collaborate with higher-level support teams for licenses, accesses, or complex issues.
• Other admin tasks that may be assigned from time to time.

• A minimum of 2 years of experience providing technical support.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in handling IT assets and equipment.
• Strong mindset to try out new approaches to solve unique problems.
• Ability to take responsibility and ownership of managing and resolving tickets.
• Knowledge of ITIL framework or basic IT service management concepts.
• Familiarity with IT procurement processes and inventory management.
• Proficiency in using IT support tools and ticketing systems such as Jira, Zendesk, ServiceNow or similar
• Holds a passion for IT and has received education in a related field.
• Prioritizes customer satisfaction and maintains a user-centric approach.
• Capable of working autonomously and effectively within a team setting.
• Always learning!
  

More About Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

• Act as the first point of contact for clients with issues concerning their computer systems and equipment.

• Interact with clients via phone, email or chats and provide concise written/verbal instructions.

• Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
• Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
• Proficient with Ariba Procurement tool & software.
• Maintain procedural documents and reports.
• Monitor and maintain computer networks and configure operating systems.
• Diagnose, troubleshoot, and resolve issues using customer input.
• Learn and work with emerging technologies.
• Follow standard procedures to resolve issues by connecting them to relevant internal departments.
• Provide prompt, accurate feedback to customers.
• Ensure proper documentation of all issues.
• Prepare prompt, accurate reports. 
• Document technical knowledge in the knowledge database.
• Train people on how to use different systems.
• Monitor daily performance of technical systems. 
• Help companies deploy new software or hardware systems.

• Good to have DIPLOMA or NITEC with 2-3 Years for Working experience
• Excellent analytical and problem-solving skills.
• Proficient with Ariba Procurement tool & software.
• Well-versed in all Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook
• Strong verbal and written communication skills.
• Good interpersonal skills.

#itsupportengineer #ITsupport #ITTechnician

Job Description:

Job Objectives

• Supporting your colleagues with IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Purchase equipment and ensure asset management is done according to our processes
• Ensure that IAM activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment 
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
   

Secondary Responsibilities

• Participate in trouble shooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems within the remit
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate and contribute in IS/IT projects 
• Contribute with input to the KPI reporting
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IS/IT solution

Job Requirements

• Able to commit to the 12 months contract period
• Broad understanding of IT (hardware, software, network, communication)
• A good understanding of the following will be an advantage: 
• Network topics such as DHCP, and DNS
• Printer troubleshooting and Print Management
• Ideally, experience with IT Asset Life Cycle Management (CMDB)
• Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.
• ITIL Foundation certified
• Bachelor or 1+ years experience within IT Support 
• Fluent in English both written and verbally
• Written skills that demonstrates structure
• Can offer valid references to attest your skills/personality
• Customer-minded
• Strong team player
• Excellent communication skills
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests of stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
• Ability to work in an international context

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Contract Type:

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Summary:

We are actively seeking a highly skilled and experienced Senior IT Local Support Engineer to join our team. The ideal candidate will possess expertise in handling Windows environments and be well-versed in Microsoft technologies, including but not limited to Endpoint Management, Azure, Microsoft 365 (M365),  and System Center Configuration Manager (SCCM). This role will focus on providing top-tier technical support, managing complex IT projects, and ensuring the seamless integration of Microsoft solutions within our organization. Experience in security audits, such as ISAE and ISO 27001, would be a significant advantage.

Key Responsibilities:

End-User Support:

• Provide advanced technical support for end-users, addressing hardware and software issues in a Windows environment.
• Utilize Microsoft Endpoint Management for endpoint security, application deployment, and device management.

Microsoft Technologies:

• Administer and maintain Windows operating systems, ensuring optimal performance and security.
• Manage Microsoft 365 (M365) applications, including Exchange Online, SharePoint, and Teams.
• Implement and maintain Azure Active Directory for user authentication and access control.

Project Management:

• Lead and contribute to the planning, execution, and completion of complex IT projects, with a strong emphasis on Microsoft technologies.
• Collaborate with cross-functional teams to integrate and optimize Microsoft solutions.

Server and Network Support (Advantage):

• Demonstrate a basic understanding of server administration and network protocols.
• Collaborate with the infrastructure team on server and network-related tasks.

Documentation:

• Develop and maintain comprehensive documentation for IT processes, configurations, and Microsoft technology implementations.
• Ensure accurate and up-to-date documentation of support tickets and resolutions.

Security and Compliance:

• Implement and adhere to security best practices, especially in the context of Microsoft technologies.
• Ensure compliance with company IT policies and procedures.

Our Client is a Multinational Information Technology and Electronic company. With their expansion plan, they are looking for IT Support Engineers.

The Role:

• Support the project teams in the implementation, installation and configuration of PCs / Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on 8 hours shift including Public Holidays.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• The Support Engineer will report to the Project Manager.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required

• Shiftwork (Monday - Sunday):
• Day shift: 7 a.m. - 3 p.m.
• Night shift: 3 pm - 11 p.m.
• Successful applicants should be prepared to be deployed primarily at Tanah Merah, Harbourfront and Marina Bay. The also could be deployed in future on a rotational basis;
• Certificate in Higher Nitec or Diploma, ideally with a focus / specialization in IT;
• Having prior exposure to IT operational environments;
• Communicate well and has good interpersonal skills;
• Independent and has ownership of assigned tasks.

Salary package additions:

• Annual Performance Bonus
• Monthly Shift Allowance
• Monthly Transport Allowance
• Monthly Phone Allowance
• Attendance Allowance

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• Independent and has ownership of his/her assigned tasks.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

We seek Freelance/ Part Time / Intern staff for our client a major Investment Bank in Singapore.

Students with an IT background will also be considered.

Candidates should be available to work 2-3 days per week (weekdays) and should be a Singapore PR or Singaporean.

· Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc., and escalate as necessary.

· End-user hardware and software troubleshooting

· Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android

· Monitor and accessory deployment/collection

· Laptop & and mobile device deployments

· Upgrading broken devices or any damaged devices

· Ensure workstation monitors are functioning along with peripherals

· Interfacing with users to troubleshoot software issues

· Perform the disconnection of workplace equipment, movement of the equipment to the destination location, reconnection of the equipment, and testing according to the provided test plan.

· Installation/removal of phones, desktop PCs, monitors, and associated cabling.

Please email your updated resume to [email protected]