Total 9 it auditor job vacancies in Customer Service category in D11 Novena, Thomson, Watten Estate

Established ICT Organisation is seeking Singaporean to join in 1 Yr Project Renewable role as IT Service Delivery Manager (Project Mgmt & ITIL Service Mgmt)

Mon to Fri Office Hours

Min IT DIP with 3-5 yrs relevant IT Project work experience

Remuneration: Basic + HP Claim + Performance Bonus at the end of 1yr

Overview of role:

The service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly report.
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Organisation's management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and the Organisation's operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

Our Requirements:

• Min IT Dip /Degree
• 3-5yrs IT Project Management or IT Service Delivery work experience
• Able to communicate effectively in both English & Mandarin to key stakeholders in projects
• Immediate availability or short notice will be at an advantage
• Incumbent will be subject to standard Gov OSA submission and standard project clearance.
• Possessed PMP or ITIL Service Management is a Plus Point

Responsibities

• Assist in setting up the vessel maintenance system for new addition vessels to the fleet and existing vessels.
• Help to update the vessels maintenance system within the fleet vessels.
• Assist to complete for Request for change (RFC) from vessels an office in time.
• Check/find correct info in Maker's Drawing/ Manual of specific equipment if needed to update/ admend in the system.
• Assist and support the organization to succeed with our maintenance strategy.

Requirement:

• Experience working with vessel maintenance system.
• Presvious experience as a marine engineer or deck officer is advantage.
• Excellent verbal and written communication skill in English.

Clarence Khoh

R1552376

In this role , you need to ensure precise and efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the project teams and budgets and resolving challenges. Also, they are responsible for consistent, effective and cost-worthy delivery.

You Will:

• Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.
• Led and delivered multiple small to medium sized development and enhancement of projects
• Performed project estimation, planning, monitoring and control for different stages of the project
• Handled end to end service management, process development and project evaluation in line with business case.
• Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• Minimum 3-5 years of experiences in managing & leading a team
• Strong experience in IT Infra Operation and Project Management
• Experience working in Whole of Government (WOG) environment is preferred
• Experience in managing end to end projects and managing client’s expectation
• Effective interpersonal skills, both written in English and good presentation skills
• Good leadership, analytical and problem-solving skills
• Positive attitude, fast-learning, energetic, able to perform in challenging environment
• Able to work independently as well as in a team

ID: 763640

Working hours: Mon-Fri 9am - 6pm

• Aligning IT strategies with overall business goals and analyze business requirements and technological trends to develop strategic IT plans that enhance efficiency, productivity, and competitiveness.
• Responsible for managing resources such as budget, personnel, and equipment efficiently. This involves allocating resources effectively to projects, ensuring that projects stay within budget, and optimizing resource utilization.
• Lead and supervise a team of IT professionals, including system administrators, developers, analysts, and support staff. Provide guidance, support, and mentorship to ensure that the team operates cohesively and efficiently.
• Oversee various IT projects, from conception to completion. This includes defining project scope, setting timelines, allocating resources, monitoring progress, and ensuring that projects are delivered on time and within budget.
• Work with external vendors and service providers to procure software, hardware, and services. Evaluate vendor proposals, negotiate contracts, and manage vendor relationships to ensure that the organization receives the best value for its investment.
• Responsible for ensuring the security of the organization's IT infrastructure and data. This involves implementing cybersecurity and security measures, such as firewalls and encryption, monitoring for security breaches, and ensuring compliance with relevant regulations and standards.
• Evaluate new technologies and assess their suitability for the organization. Oversee the implementation of new systems and technologies, ensuring a smooth transition and minimal disruption to business operations.
• Oversee the provision of technical support to end-users and ensure that their IT needs are met. Organize training programs to educate users about new technologies and best practices.
• Identify and mitigate risks related to IT systems and infrastructure. This includes developing disaster recovery and business continuity plans to ensure that critical systems can be restored in the event of a disruption.

Requirements

• Candidate MUST Possess at least a bachelor’s degree in Computer Science / Information Technology or equivalent.
• Candidate must have at least 10 years of relevant working experience is required.
• Candidate must have experience in IT project management
• Candidate must have experience in managing a team of IT professionals

To Apply, please kindly email your updated resume to cv_ray(a)goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ray Loh Run Ting

EA Personnel Reg. no.: R1550214

EA License no.: 07C5771

[Order Number: 763643]

Training Provided

Responsibilities

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
• Contribute and maintain a knowledge base of frequently asked questions and solutions.
• Vendor coordination for customer onsite support when necessary
• Adhere to data centre routine and security procedures
• Working in a rotating shift schedule to ensure 24x7 coverage
• Any other ad hoc duties assigned

Requirements

• Candidate must possess at least a Diploma in IT or any other related field
• Knowledge of IT infrastructure and networking concepts

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

We are looking for candidates that are looking for IT job.

Job scope as follow for the candidate:

• Provide technical support to ensure the smooth operation of PCs / NB/ Servers/Network switch/Router/Firewall/ printer through regular maintenance & housekeeping.
• Job also include diagnosing and resolving of hardware and software problems, installing software and new applications as well as providing advice and assistance to users.
• Willing to learn & responsible

Job Description & Requirements

1 . Job Title - IT Engineer

Job Description & Requirements

Job Description & Requirements·

1. Involve in Programming, Scheduling, and Progress tracking of the company PC and serves status·

2. Support Office Staffs on the Office Networrk/PC Hardware status and prepare monthly and weekly reports of the IT matter·

3. To develop, monitor, and review equipment of the Officeand Project sites require for IT Hardware and soft ware matter·

4. To perform monthly/weekly/daily project progress reporting activities·

5. To monitor the Status of the IT Hardware and Soft Ware and Update the management for any schedule variances·

6. Act as a point of contact and communicate project status to all participants in regard to IT matter·

7. Any other ad-hoc assignment being assigned from Superior·

8. Handle all Admin matter for the Office.

Requirements:·

1. Diploma or Professional Certificate in IT / NetWorking/Engineering or equivalent.·

2. Min 3 years experience in similar experience.

3. Excellent communication and presentation skills.·

4. Knowledge of Office management.·

[Order Number: 402720]

Responsibilities

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquiries/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Managing Apple, I-pad devices (e.g., new set up configurations, delete terminations, device broken, lost, unlock device, password reset, software and iOS update etc.)
• Keep records of user interactions and progressions on the case (Call logging)
• Doing Administrative work (example: Filing, preparing paper works, generate report daily, weekly, monthly)
• Any other tasks (included weekend tasks) that maybe assigned by the superior

Requirements

• Candidate must possess at least a Diploma in IT
• Candidate must have at least 2 years of relevant experience

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771

[Order Number: 402720]

Responsibilities

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquiries/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Managing Apple, I-pad devices (e.g., new set up configurations, delete terminations, device broken, lost, unlock device, password reset, software and iOS update etc.)
• Keep records of user interactions and progressions on the case (Call logging)
• Doing Administrative work (example: Filing, preparing paper works, generate report daily, weekly, monthly)
• Any other tasks (included weekend tasks) that maybe assigned by the superior

Requirements

• Candidate must possess at least a Diploma in IT or any other related field
• Candidate must have at least 2 years of relavent experience

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771