Total 2,543 it specialist job vacancies in Customer Service category in Singapore

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Diploma/ degree in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Position Type: Agency Contract, deputed to Client | Work Location: Bedok

Work Hours: 1. Staggered 8.5hr on weekday, between 8am to 8pm. 2. Need to rotate to cover alt Sat (4hr, between 8am to 6pm), OT will be paid if time-off cannot be arranged.

Requirement

• Min Higher Nitec in IT related fields (Fresh Grads Welcome)
• 0-1 year of End User Support, Desktop or Technical Service Desk experience. Customer Service Experience in non tech call center environment will not be considered.
• Knowledge in Windows OS, Mac OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Description and Responsibilities

The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

KEY RESPONSIBILITIES:

• Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
• Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
• Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
• Leads activities pertaining to Audit exercises
• Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
• Assist SDM and TOM on Asset Inventory Management
• Assist SDM and TOM on Administrative Duties for Managed Services Team
• Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

JOB REQUIREMENTS:

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

• Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

Our client is a well-established provider of general insurance in Singapore, known for almost two decades of excellence in the industry.

Key Responsibilities:

• Handle post-sales inbound and outbound calls, assisting customers with policy maintenance (e.g., endorsements, cancellations, payments, complaints).
• Understand customer needs and provide appropriate solutions.
• Manage inquiries and requests, striving for first-call resolutions.
• Resolve customer concerns and complaints to their satisfaction.
• Deliver excellent service to achieve total customer satisfaction.
• Encourage and document customer feedback.
• Participate in process improvement sessions.
• Work towards team objectives and personal goals.
• Assist with other assignments as needed.

Requirements:

• Diploma holder or GCE 'O' level; prior customer service experience is beneficial.
• General Insurance certification is advantageous.
• Excellent communication skills, with a proactive and positive attitude.

Apply now by submitting your updated CV.

(EA: 94C3609/ R23114633)

Job Description & Requirements

• Working location at east
• Competitive Salary
• Performance bonus
• 10 + 2 days Annual leave
• 5 days work
• Dynamic Team to work with positive and comfortable working environment

We are seeking a dedicated and detail-oriented office based Logistics Customer Service Representative to join our client's team. In this role, you will be responsible for ensuring the safe and efficient transport of dangerous goods while providing exceptional customer service to our clients.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via phone, email, and in-person regarding dangerous goods packaging and transportation.
• Provide accurate and timely information to customers about DG regulations, packaging requirements, and shipping procedures.
• Assist customers in selecting appropriate packaging solutions for their dangerous goods.

Regulatory Compliance:

• Ensure all customer interactions and transactions comply with local and international DG regulations (e.g., IATA, IMDG, ADR).
• Stay updated on changes in DG regulations and communicate relevant updates to customers and internal teams.

Documentation and Records:

• Prepare and review shipping documents, including DG declarations, packing lists, and labels, ensuring accuracy and compliance.
  Maintain accurate records of customer interactions and DG shipments.

Problem Resolution:

• Address and resolve customer complaints and issues related to DG packaging and shipping. Coordinate with internal departments

Customer Relationship Management:

• Build and maintain strong relationships with customers, understanding their needs and providing personalized support.

Experience:

• 1 years of experience in logistic customer service.
• Familiarity with cautious regulations and packaging requirements.

• Skills:

• Verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in handling documentation.
• Proficiency in Microsoft Office

Immediate Starter

Please submit your updated resume in MS Word format by using the APPLY NOW BUTTON. You may also email your resume directly to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

** We wish you all the best in your career search.

Thanks

Warmest Regards

Shamrock Pte. Ltd.

[email protected]

Whatsapp : 9630 2466

Office : 6817 7477

Reg No : R2091083

License : 20C0060

Description

• Job location: Jalan Buroh
• 12 months contract with 1 month of completion bonus
• Company Transport at multiple MRT stations
• 5 day work week (Monday-Friday, 8.30am-5.30pm)
• No shift work
• DKSH is a certified Great Place to Work!

Job summary

• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Title: IT Support Specialist (EUC)

Our Client: A young, agile, and growing Singaporean IT management firm, the startup firm is part of a group that deliver innovative IT and fintech solutions for its customers around Asia. Their services include but are not limited to support cloud-based, on-premises, or hybrid deployment.

Responsibilities:

Endpoint & Application Management:

• Deploy, configure, maintain endpoint devices such as desktops, laptops, mobile devices and IoT devices
• Ensure endpoints are updated with the latest software patches, security updates and configuration to meet client’s standards
• Deploy, configure, maintain a portfolio of applications ensuring security and optimal performance
• Monitor applications usage and license compliance, managing software updates and patches efficiently
• Maintain up-to-date documentation of endpoint and application configurations and management procedures

Security & Compliance:

• Implementing and maintaining endpoint security measures guarantees the confidentiality, integrity, and availability of data
• Implementing and maintaining application security measures ensures protection against unauthorized access, data breaches, and various threats, while aligning with corporate policies
• Ensure endpoints and applications comply with corporate policies and industry standards

Continuous Monitoring:

• Implement endpoint and applications security and performance monitoring to maintain the confidentiality, integrity and availability of data and applications

Automation:

• Develop and implement automation scripts and tools to streamline endpoint and application management tasks such as deployment, updates, monitoring, and troubleshooting
• Utilize automation frameworks to reduce manual efforts and increase operational efficiency

Troubleshooting & Support:

• Provide Tier 2 support to end users, diagnosing and resolving issues related to endpoint devices, applications, and connectivity
• Document troubleshooting steps, solutions, and user support interactions to maintain a knowledge base and improve service efficiency

User Training & Documentation:

• Create user documentation, training materials, and FAQs to facilitate user adoption of new technologies and best practices for endpoint and application usage
• Conduct training sessions or workshops to educate end users on endpoint security, application features, and IT policies

Vendor & Asset Management:

• Manage relationships with hardware and software vendors, including procurement, licensing, and warranty management
• Maintain an inventory of endpoint devices, software licenses, and IT assets, ensuring accurate documentation and asset tracking

Continuous Improvement:

• Stay current with the latest developments in endpoint and application management technologies and practices
• Evaluate and recommend new tools and solutions to improve endpoint and application management and security
• Participate in the development and implementation of IT projects and initiatives related to endpoint and application services

The Successful Candidate

This role is reporting to the Infrastructure Manager in Singapore. The successful candidate requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.

• At least Diploma in Information Technology/Computer Science
• Minimally 3 years of relevant experience in a similar role
• Proficiency in endpoint management tools such as JumpCloud, Clonezilla, or similar
• Preferably In-depth knowledge and hands-on experience managing applications such as: Google Workspace, Office 365, Active Directory, Adaxes, Atlassian Products, CrowdStrike, JumpCloud, Zendesk, Slack and MFA security tools
• Familiar with automation tools such as ansible
• Familiar with Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting
• Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN
• A plus should you come with proficiency in scripting languages
• A plus should you come with the relevant certifications, such as Google Workspace Administrator, Microsoft Certified Solutions Expert (MCSE), ITIL Foundation Certification
• An independent worker, at the same being able to work in a collaborative team environment
• Excellent interpersonal and communication skills to influence and manage relationships with stakeholders across all levels

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

JO Reference: JO-240704-358828

• Provide printer equipment demonstration, installation and technical support to customers and sales team
• Provide phone and on-site support, maintenance and servicing, trouble-shoot and repair of printer equipment and its supplied software
• Conduct regularly onsite equipment maintenance and servicing for members
• Develop training materials and conduct printer and software training to both external and internal customers
• Provide printing service support to customers and sales team
• Provide administrative support to ensure proper filing of service records

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description:

IT Operations Support (work with IT external vendor) 30%

● Provide account administration and users support including Active Directory, Email Exchange, File / Printer Servers, TrendMicro Anti-Virus Management Console, Wi-Fi, Telephony, Door Access Systems and etc.

● Support systems activities on installation of servers, storage and server room facilities.

● Support end-users Computing on Windows Operating Systems and MS Office Suite.

● Ensure operating environment are secured and security patches are up-to-date.

● Review and update IT policies, procedures and standards documentation.

● Review maintenance contracts regularly for all IT equipment including desktops, laptops, servers, storage, firewalls and network devices.

● Review, analyse and update IT hardware and software and upkeep of IT register.

● Test and evaluate new software applications

● Responsible for Vendor Management and ensure Service Level Agreements are met.

● Involve in corporate website maintenance and regulatory compliance audit and ensure appropriate closure

Salesforce enhancement 50%

● Work closely with external Salesforce consultant to make the bridge between Client Services and Operations/Warehouses requirements to enhance information transmission

● Provide user training and support for new hires and address any issues that arises

● Build custom reports and dashboard whenever required

● Support Salesforce design and propose solutions to users requirements based on industry and technology best practices

Facilities (cctv, temperature, humidity) 20%

● Work with vendors to facilitate the installation, maintenance and upkeep of the cctv/temperature/humidity (“the facilities”) control in the warehouse.

● Monitor the facilities through reports and troubleshoot/diagnose faulty units

Job requirement:

Good attention to details, Good problem solving skills, Great interpersonal skills

Good knowledge and hands-on in the following fields:

● Windows 10, MS office suite

● Windows Server Operating Systems

● Active Directory

● Trendmicro APEX 1

● Hardware support in Desktops, Laptops, Servers, Storage, Routers and Switches

● Server Room facilities support

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

about the company

The Client is an esteemed corporate investment bank. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the job

• Perform middle office duties for the Fixed Income team including trade capture, validation, and matching
• Products include Bonds, Interest Rate Derivatives and FX
• Transaction confirmation
• Perform clearing and settlement such as affirmation, confirmation, allocation, and matching
• Perform various data analysis on Excel, which will then be presented to other teams including Sales & Trading
• Attend to queries from internal and external stakeholders within agreed SLAs
• Generate reports of client data for the Sales & Trading desks
• Keep abreast of Financial Markets and developments in the industry, particularly regarding the principles of Pricing and Risk Management

skills and experience required

• Minimum Degree
• At least 4 years of relevant experience within the Banking and Financial Services sector
• Investment Banking experience is a plus
• Knowledge in Fixed Income products
• Excellent communications and interpersonal skills
• Proficient in Microsoft Office applications, particularly in Excel

If you would like to find out more about this role, please click apply below. Alternatively please connect with Lynda Tan at https://www.linkedin.com/in/lynda-tan/

EA: 94C3609 / R1223887

Job Description:

• Provided daily IT helpdesk support & troubleshooting problems with all IT-related equipment (E.g. Laptop, phone, printer)

• Doing laptop deployment (old/new/replacement/refurnish)

• Administering Inventory control of all IT assets (hardware and software)

• Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment & Windows and Microsoft Office

• Deal with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

• Maintaining and tracking security updates on all devices

• Assist to guide onboarding IT-related matters

• Train and guide staff on hardware and software usage

• Provide user data and application recovery

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Maintain and update website backend using WordPress

• Procurement of all IT-related things needed for the office.

• Support in testing and deployment of new applications and systems.

•Web/Email Server Support (Email Server Administrative Support, Add/Remove Email accounts, Set Email Forwarders, monitor and manage Email Quotas, Tracking spams and Trojans and imposing email filters & Assisting users in all day-to-day email-related issues and incidents)

•Submit proposal for IT budget and planning

Requirement:

•Minimum ITE / Diploma in IT or equivalent

•At least 2 years of relevant experience in desktop support, end-user support (hardware & software), and administration

•Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and Office 365 applications

•Good knowledge of IT Security Management

•Good communication skills and personality

•Good team player and enthusiastic

•Self-initiator in performing tasks

•Able to work independently with minimum supervision

•Resourceful and responsive

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g4h7aas3

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm and Professional services Industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g4h7aas3 (EA: 94C3609/ R1219669)

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 year contract (Extendable up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire an IT Support Technician Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire an IT Suppot Technician . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Responsibilities:

• Have at least 3+ years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Job Description :

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.

Possess at least one (1) of the following certifications:

- Microsoft Certified Solution Associate (MCSA) in Windows Server 2012, Office 365 or equivalent;

·

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Varra Chaitanya

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Diploma/ degree in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

Summary

To ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services.

Key Accountabilities

Identify & Respond to Customer Inquiries:

• Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM) and Third-Party Vendors (TPV).
• Contact and negotiate the Enterprise Purchasing of all contract and Spot Buy Purchase Orders on a daily basis.

General Customer Inquiries:

• As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
• Channel product sales inquiries to the appropriate sales/service leader.
• Provide back up support for team members assigned to other customers.

Service Scheduling and Processing:

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TPV, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Move the Basic start date to reflect service dates which have been moved to a future date.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing.

Purchase Req and PO Creation:

• Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers.
• Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release.
• Negotiate and contact vendors for Service, pricing and discounts, according to discount matrix.
• Identify vendor /OEM contract up for renewal, 90 days before renewal
• Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
• Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

Out of Scope Charges:

• Run required reports to identify service events which require charge back to the customer.
• Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing.
• Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues.

Requirements

• Degree or Diploma in any discipline, or 2 years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with great time management skills.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.
• Self-motivated individual with strong follow-up skills

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 year contract (Extendable up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm

Responsibilities

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Requirement

• Diploma/Bachelor's Degree in Computer Science, Information systems, or related field.
• 5 years+ experience of supervising a busy, well-structured and mature IT Service Desk.
• Experience in Incident, Request, Major Incident and Problem Management gained in an ITIL-based organization. Relevant ITIL qualifications.
• Domain Industry in law firm or similar professional services environment
• Experience of working with / optimizing an ITSM tool (Top Desk or similar).
• Good technical knowledge of Windows 10 Professional, Microsoft 365, Microsoft Active Directory, Exchange and SCCM.
• Technical knowledge of supporting video conferencing systems, supporting telephone systems – Avaya or similar.
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with HP PC hardware, Lenovo Laptops, HP Laser printers and Canon multifunction devices.
• Experience with a Document Management System – iManage or similar, Legal industry applications – iManage, BigHand, 3E, Workshare, InterAction, Template Management systems.

Responsibilities

• Day to day accountability for the APAC IT Service Desk function and ensuring good service of IT services.
• Maintain staff schedules to ensure IT Support continuity is aligned with the Firm's follow- the-sun support model.
• Monitor, audit, report and analyse the health of the IT Service Desk function using ticket- related performance KPIs. Provide regular and ad hoc status updates to line management.
• Act as the first point of escalation for performance issues within the team and customer related issues. Informing line management of any escalating issues in order that they may be resolved within reasonable time scales.
• Deliver end-to-end support in accordance with IT service management procedures.
• Act as the communications lead following an agreed major incident procedure, and to be responsible for service-related communications.
• Identify improvement opportunities and work with line management to implement programs that enhance IT Service Desk operations, customer satisfaction with IT and overall usage of the firm's technology products and services.
• Monitor queues, calls and interactions of the IT Service Desk staff including the ticketing system, documentation and escalations to ensure that all interactions and escalations meet established criteria and are documented appropriately.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Job Description

• Provide Tech support on any IT issues.
• Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
• Provide onsite IT support in a professional and courteous manner.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure timely escalation of major and critical incidents.

Requirements

• Diploma or certification in Information Technologies related fields.
• Minimum of 1-2 years of post-education IT work experience required.
• Good communication skills – both written and verbal.
• Basic PC staging and hardware configuration & administration e.g., tablet, printer, RF & barcode scanner, Cisco IP phone etc.
• Basic network infrastructure knowledge and smart hands support.
• Ability to plan own work to meet objectives, and to work independently.
• Working knowledge in experience with MS Windows Operating Systems.
• Training for new products or tools for end users.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.

Please state your availability, current and expected salary in the resume.

Email: [email protected]

To apply, please visit www.gmprecruit.com and search for Job Reference: 24615

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115