Total 7,705 it support executive job vacancies in Customer Service category in Singapore

• IT Service Delivery Exp
• Project Management Exp
• Vendor Management Exp
• Stakeholder Management Exp
• SLA Exp
• Standby after office hour & weekends

Job Scope:

• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
• Manage of IT operational risk and issues, system performance and availability
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
• Assist in managing operating expenses of IT resource and service-related expenses
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
• Maintain the operation certification standards and involve all IT audits and assessments
• Assist in Business Continuity and IT Disaster Recovery activities and planning
• Involve project management (including new initiatives) to ensure all timeline is meet
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma in IT or equivalent
• Possess ITIL certification is advantageous
• Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations
• Possess Stakeholder Management & Vendor Management experience
• Possess Project Management & SLA experience
• Experienced in IT Infrastructure domain and strong understanding of system operations standards
• Resourceful, excellent analytical & problem-solving skills
• Good communication, interpersonal and presentation skills
• To standby after office hours and on weekends, in case of incident reporting

Other Information:

• Location: CBD
• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

Reporting to Manager, Logistics, this position will manage the Logistics Service Providers (LSPs) to drive daily Standard Operating Procedure (SOP) compliance and achieve Key Performance Indicator (KPI) targets. The candidate will also conduct investigation to address logistics quality issues and implement projects to seek improvements in areas of workplace safety, process productivity and cost reduction.

Responsibilities:

• Manage LSPs providing Plant logistics, external warehousing and trucking services
• Resolve daily operational issues directly with LSPs and stakeholders
• Prepare and upkeep SOPs and Work Instructions
• Plan daily transfers from plant to external warehouses
• Investigate customer complaints to identify root cause and implement action plans
• Lead implementation of assigned projects and suggest quality improvement initiatives
• Conduct KPI review meetings with LSPs and lead them to meet performance targets
• Conduct scheduled audits on LSPs and implement improvement plans
• Prepare monthly reports on stock reconciliation, cargo damage/ loss, etc.
• Process LSP invoices in a timely manner, and resolve billing disputes with LSPs
• Conduct annual physical stock take and perform stock reconciliation
• Perform data analysis to identify trends and insights to support business improvement

Requirements:

• Diploma in Logistics or Engineering related discipline with at least 3 years of experience in handling warehousing and trucking operations for resin products
• Candidate with logistics experience in a chemical manufacturing plant preferred
• Knowledge in Warehouse Management System and inventory management practices
• Self-motivated, resourceful and able to work independently
• Team player with good communication and presentation skills
• Proactive individual with good follow up skills
• Proficient in PowerPoint and Excel tools/ functions
• Willing to accept job rotation within Logistics Division

As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.

At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.

As we're in the midst of expansion, we are on the lookout for 5 Student Services Executives to assist in our new classes (both Kallang & Woodlands campus)!

[Responsibilities]

• Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in facilitation of training
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Plan and submit trainers' monthly calendar, trainer hours report
• Assist in the company’s continuous improvements and training related areas

[Requirements]

• Able to commit on weekend classes (5 days work week)
• Candidate must possess at least "O" Level or equivalent.
• Minimum 1 year of relevant experience in an Administrative or Customer Service role
• Good follow up and coordination skills
• Proficient with Microsoft Office

[Working Shifts/ Hours]

• Weekday class
• Mondays to Fridays - 8:30AM to 6PM
• If taking over weekend classes, Friday - 1PM to 10PM

• Weekend class
• Saturday - 8:30AM to 7PM
• Sunday - 8:30AM to 5PM

Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an IT Support Engineer (Navision System) to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities Desktop Support Engineer (Navision System):

• Provide support and maintenance for the ERP system.
• Perform programming for e-commerce platforms and participate in website design and development projects.
• Design and develop websites according to specified requirements.
• Troubleshooting and provide training to end user.
• Offer support for implementing new EDI solutions and applications, including developing and maintaining EDI integrations using XML.
• All other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Computer Science, Information Technology or other relevant field of studies
• Minimum 2 years of relevant working experience in ERP System Implementation and Maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Reg. No. R22108850 (Chan Mun Mun)

1. To provide operations support for the smooth and
effective operations of the school.

2. Tomaintain the general cleanliness of the school
including equipment(s) and workplace.

3. To lock and unlock the doors of the classrooms and other rooms
in the school.

4. Ta open/close windows and doors of classrooms and other
rooms in the school.

5. Toopen and close the gates, doors of office and other
buildings within the school premises.

6. To provide logistical support for school events and
activities including carrying and arranging furniture,
equipment, refreshments, etc.

7. To assist in the preparation of logistics and equipment.

8.To help carry stock, furniture, etc.

9.To relief other operations support officer.

10.To perform any other duties assigned by the Principal, Vice-
principals, Operations Manager or any other authorised officer.

Job Responsibilites

• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Support patients who require ADLs along with nursing team
• Engage patients and visitors to understand their needs
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives
• Other ad hoc duties assigned

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Able to perform 2 or 3 rotating shift is an added advantage
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Coordinator to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities:

External

• Develop and manage customer relationship with all counterparts to expand product reach in the market. Ensuring business expansion through distribution.
• Gain understanding of customer base, competition, and pricing; Develop and implements strategic sales plans within the channel.
• Manage customer profitability including efficient sales and trade spending against budgets.
• Achieve / exceed KPI set with the customer and report on monthly results.
• Analyse customer monthly sales performance and develops recommended action plans as needed.
• Meetings with customer and conducting instore visits to ensure compliance in stores.
• Maintain a healthy inventory at customer warehouse while achieving the channel sales objectives.

Internal

• Work in close partnership with brand and trade marketing to ensure development and implementation of category strategy and ensure smooth and successful execution on ground.
• Monthly forecast review to ensure that supply can meet channel demand trending.
• Timely submission of finance accural and knockoff.
• Overall continuous improvement – identifying opportunities for efficiency and profitability management of category.

Requirements:

• Bachelor Degree / Diploma level in a Commercial subject.
• Relevant experience with a fast moving consumer goods company with at least 3 years key account management skills. Experience in Traditional Trade is preferred but not a must.
• Additional functional experience, preferably in Marketing, Trade Marketing and/or Finance is an advantage.
• Experience of influencing and engaging in customer organizations.

Salary: $ 3000 - $ 3200 (Depends on Work Experiences)
Working Time: Monday to Friday, 8am - 5pm
Working location: Ang Mo Kio

Key Objectives:
To performs accounting services and providing administrative support. Assist with the maintenance and updates of finance policies and processes.

Responsibilities:

• Assist in formulating and implementing internal control procedure.
• Assist in the review and recommend new or improvements to finance work processes.
• Daily monitoring of inward transactions.
• Work closely with external counterparts for completion of monthly closing.
• Ensure accurate & timely submission of claims and prompt disbursements.
• Responsible for the processing of GIRO Application Forms and liaison with respective banks for approval.
• Provide reliable details for cashflow projections.
• Maintain Fixed Assets Register along with regular asset count.
• Proper documentation of workflow and policies.
• Review AP ageing with long outstanding balances and follow-up closely for closure.
• Liaison with audit partners.
• Perform ad-hoc duties as assigned by superior.
• Ensures compliance with local government requirements
• Perform other related duties as necessary or assigned

Requirement:

• At least Diploma in Accounting / Finance or related fields
• Minimum 2 years of relevant experience in Accounting
• Able to maintain full set of account
• Proficient in accounting and tax preparation software

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

· At least 3 years of expertise in application development OR technical support,

· At least 3 years of work experience in MS-SQL development

· Having good experience on issues and root causes analysis

· Having good ability to express and explain with both technical and normal terms verbally or in writing

· Having good experience in managing incidents, requests and problems resolution

· Understand concepts of IT Production environment and deployment process

Customer Service Executive (Logistics)

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an IT Support Engineer (Navision System) to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities Desktop Support Engineer (Navision System):

• Provide support and maintenance for the ERP system.
• Perform programming for e-commerce platforms and participate in website design and development projects.
• Design and develop websites according to specified requirements.
• Troubleshooting and provide training to end user.
• Offer support for implementing new EDI solutions and applications, including developing and maintaining EDI integrations using XML.
• All other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Computer Science, Information Technology or other relevant field of studies
• Minimum 2 years of relevant working experience in ERP System Implementation and Maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Reg. No. R22108850 (Chan Mun Mun)

Contract Customer Service Agent

12m + 1m completion bonus

Salary: 3500-4000 base

Company bus from Boon Lay, Jurong east, CCK, Outram, Bedok MRT

Mon-Fri 8.15-5.00pm

Other info: Need this person to join asap. Someone experience in SC shipping experience.

Other benefits include 18 days AL per annum, $1000 outpatient claims per annum (Pro-rated according to contract duration)

JOB SCOPE

Process customer orders/enquiries daily by email, fax, or phone call.

Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.

Coordinate and correspond to customer/sales on the sales order status.

Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

Handle export shipments for intercompany and direct overseas customers.

Prepare the shipping document for Singapore and export shipment.

Support in investigations of internal / external complains to identify root cause and provide solutions.

Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.

Ad-hoc duties assigned by manager.

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

The Care Coordinator is responsible for providing support to the clinical team in the

assessment, case work, programmes and supporting the clients and their families

to resolve personal, social, emotional, and financial issues.

He/ She will provide service coordination management, administrative support,

and operations improvement. Care Coordinator will need to work collaboratively

with colleagues from other departments to ensure a seamless client experience for

our service users.

Job Responsibilities

• Support clinical team in advising clients on financial scheme applications
• Ensure timely update of renewal of means testing and financial assistance
• Support the clinical team in administrative processes in the delivery of services to clients and caregivers
• Manage onboarding process for new clients, assist in initial assessment appointment scheduling/ rescheduling, subsidies application, and address client inquiries for rehabilitation
• Assist in initial assessment of client/caregiver needs with basic case management under the direction of a case manager/ social worker
• Ensure client and caregiver’s ability to cope by helping to streamline and coordinate the range of community services available
• Assist client/caregiver with appropriate information and referral assistance
• Conduct joint home visits with a case manager/ social worker or the multidisciplinary team where necessary
• Participate in case discussion with the clinical team
• Consolidate, prepare, track relevant monthly reports and statistics

Job Requirements

• Minimum Diploma in any discipline, preferably in healthcare or related discipline
• Team player with good interpersonal and communication skills
• Patient, gentle disposition with empathy and strong listening skills
• Able to converse in English and at least one other local language is preferred

Work Location : Punggol

Work Hours:

Monday to Thursday 6.00am to 3.00pm Or 9.30am to 6.30pm ( 30 minutes lunch)

Friday 6.00am to 2.30pm or 10.00am to 6.30pm ( 30 minutes lunch)

Job Responsiblities:

1. To Provide operayions support for the smooth and effective operation of the school

2. To Maintain the general clealiness of the school including equipment(S) and workplace.

3. To lock and unlock the doors of the classrooms and othders rooms in the school

4. To Open/ Close windows and doors of office and other buildings within the school premises.

5. To open and close the gates, doors of office and other buildings within the school premises.

6. To Provide logistical support for school events and acvities including carrying and arranging furniture, equipment, refereshment etc.

7. To assist in the preparation of logistics and equipment.

8. To help carry stock, furniture etc.

9. To relief other operations support officer .

10. To perform any other duties assigned by the principal, Vice-principals, Operations Manager ao any other authorised officer.

Job Requirement:

Able to communicate

Physically fit

Some working experience in schools with job scope including cleaning and logistics.

22C1322 Maxhunt Resource Pte Ltd

R23115755

IT Support Engineer | WAN/LAN | AMK

Working hour : Mon to Fri, 830-6pm
Salary : $3000-$3500
Address : Ang Mo Kio Industrial Park

Job
-Provide LAN\WAN support and trouble-shooting
-Provide end users support in a Windows based environment
-Reporting and Updating Database and documentations
-To participate and assist in new projects implementations.
-To assist in any other IT related activities
-May be assigned to station at client’s premises

1-2year experience can apply

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

We are looking for a Customer Care Executive to join our organization, Manpower Staffing, under ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win.

The successful incumbent will be the point of contact with a Key Account, responsible on delivering operational related services to the client and contract Staff. He/She will be delivering onboarding work (i.e. organize and facilitate our company’s onboarding procedures for new hires), contract staff engagement work and offboarding.

Role Highlights

• To prepare employment contracts, gathering necessary paperwork and scheduling the Contract Staff for their first day of work
• Clearly explaining policies related to Company’s and client’s operations
• Provides HR policy interpretation; rendering HR advises to internal stakeholders (example, Recruiters, Key Account Manager) and the client
• Works closely with the Contact Staff to maintain positive work relationships
• Maintains an effective level of administering benefits

Profile and Experience

• Possess strong communication, critical thinking and analysis skill
• Able to manage/build relationships
• Maintains in-depth knowledge of legal requirements (example, Employment Act) related to day-to-day management of employees
• Able to prioritize tasks, with strong time management skills

Training will be provided to qualified individuals who possess the key attributes but may not have the full relevant experience.

Equal Opportunity

Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.

We regret that only shortlisted candidates will be notified.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.

Responsibilities:

• Oversee the setup and upkeep of the company's network infrastructure.
• Inspect all WAN and LAN network infrastructure and services are secure, reliable and in accordance with the company's regulation.
• Practical experience with Transmission Control Protocol/Internet Protocol, IPS, switches, routers, servers, Windows and Linux server operating systems.
• Utilize software-defined networking, cloud computing platforms, network operations, and network security.
• Monitor and analyze WAN traffic on the IT network.
• Create a strategy to address issues or concerns and put the network solution into practice.
• Assist with requests for network solutions and services changes.
• Oversee the automation of network infrastructure deployment.
• Support the region's IT project planning, coordination, and execution.
• Partake in the launch of regional and international IT initiatives.
• Participate in new business initiatives, implementing and supporting IP voice solutions.
• Oversee and work with vendors to accomplish KPIs for system operations.
• Ad hoc duties assigned.

Requirements:

• Diploma in Computer Science or an equivalent field.
• At least 4 - 6 years of networks operations experience
• Expertise in Azure/ AWS Cloud security and network protocols will be ideal

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Summary
As an IT helpdesk engineer, you will be providing 1st Level IT support to end-users locally and regionally via, via Phone and Remote-control tools. To manage users’ incidents and queries in a professional and timely manner. Job scopes includes handling new PC/laptops/printers, AV/VC system, IT purchase/repair, logging and closing tickets, troubleshooting and solving EUC issues, maintaining inventory, providing daily/weekly performance report to team lead, completing assigned project tasks, and to support after office-hour standby call rotation.

Key Responsibilities

• Managed all helpdesk service requests (Office & Production users).
• Plan, coordinate, and prioritize activities tasks to ensure timely and effective resolution of IT support requests and incidents.
• Develop and maintain IT SOPs, documentation, and asset inventory.
• Monitor and report on SLA related to desktop support service levels, team productivity, and customer satisfaction.
• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Troubleshoot and resolve end user application issues, maintain, and update technical support documentation.
• Engage in internal EUC projects, PC/Laptop purchase, part replacement / repair for end user computing devices.
• Assist in the testing and rollout of the hardware, software and internal applications, patches to all PCs.
• Proactively monitor, identity, investigate and resolve technical issues.
• Provide daily/weekly/monthly update on the progress to the helpdesk lead.
• Understand the user’s requirement, provide recommendation and solution to the user within SLA.

Requirements

• Higher Nitech or Diploma in Information Technology, Computer Science or relevant fields.
• Strong oral and written communication skills with demonstrated abilities to communicate with other department team members.
• At least 5 years of experience in End User support environment.
• Work experience in Windows 7,8,10 and above.
• Work experience in 24x7 manufacturing environment is an added advantage.
• Good interpersonal skills for customer relations.
• Ability to work under pressure.
• Strong analytical and problem solving/troubleshooting skills, combined with ability to provide quick resolution to problems.
• Knowledgeable in-service desk systems and IT tools.
• Must be independent, resourceful, pro-active and a team player.
• In-depth knowledge of servers and network, data organization, and both hardware and software.
• Effectively communicate with teammates and managers.
• Ability to prioritize effectively and work with a sense of urgency.

( For confidential discussion please drop message on whatsapp number- +65 96310776 )

Qualification and Requirement

• At least 4 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other
• systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Full project lifecycle experience in designing and implementing large web applications.
• Good problem solving and analytical skills to resolve technical problems;
• Good communication skills and a team player to work in a dynamic and high performing environment.
• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Provide on-going maintenance support for production systems/applications and 24/7 stand by support
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Defect fixes and resiliency related improvements
• Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.

Thanks and Regards,

Ashwani

R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

36, Robinson Road, #13-05, City House, Singapore 06887

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- Comprehaensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- Customized Uniform Allowance

- 20% off Food & Beverage at all Marriott

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
• Deal with incoming incidents and end to end management of EUC Tech Support.
• Troubleshooting and resolving IT related incidents
• Communicate with business the status of the IT related incidents
• Procurement of end user devices & accessories
• IT Audit & Hardware asset management
• Disposal of end user devices as per Schroders’ policy
• Business Continuity Process (BCP) & Disaster Recovery Support
• Work closely with Information Security to ensure continued high levels of Security are maintained
• Be aware of regional and global regulations, keeping Schroders true to their compliance requirements
• Ensure customer satisfaction.
• iPad, iPhone, Android – basic troubleshooting,

• At least 3 years of Desktop Support Experience.
• Knowledge in Call Management, Ticket Management and Escalation Management.
• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes
• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.
• User profiles administration, provisioning.
• Proficient in IT Services Management experience. Strong customer service focus.
• Basic / 1st Level troubleshooting:

Desktop Support Engineering, IT Support

Key Responsibilities:

• Support the Sales and Trading desks by investigating, resolving issues and enquiries related to bookings, breaks
• Trade capture, reconciliations, lifecycle management, corporate actions and client servicing
• Support trade allocations and confirmations for institutional clients trading Asian markets and supporting global products
• Ensure transactions are booked in a timely manner and are reconciled accurately
• Investigate and resolve all trade exceptions and managing client and trading desk queries within the agreed SLAs
• Reporting and escalating issues appropriately and in a timely manner
• Adhere to control procedures, identifying risk gaps and ensuring controls are implemented to close those gaps
• Scrutinise processes to identify issues within the flows and then working with senior management to drive through change and process enhancements
• Build and maintain relationships with clients, the Front Office and supporting teams
• Be involved in ad hoc projects and liaising with both internal and external counterparts in different regions

To succeed in this Trade Support Analyst role, the candidate would require to be well organized with minimal supervision. The successful candidate has strong analytical skills. Relevant experience in a middle office and Front office support environment is also desirable.

Key Requirements:

• A minimum of five years' experience within the middle office environment
• Relevant middle office/ trade support experience in an investment bank
• Bachelor's/honors degree or equivalent required
• Proficiency in Microsoft office Excel, Word and Outlook is advantageous
• Ability to be a team player and possess strong organizational skills

This is a global leading financial institution. This organization has diversified financial services and multiple business segments. This organization offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Trade Support Analyst job.

Apply today or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities

1. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
2. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
3. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
4. Knowledge of 2 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.