Total 817 operations advisor job vacancies in Customer Service category in Singapore

• Manage in roster planning and tracking of attendance.
• Managing P-files, confirmation appraisal, leave approval and handling of resignees.
• Perform staff on-boarding orientation and induction training.
• Conduct competency and confirmation assessments.
• Initiate / Participate in continuous service improvement initiatives.
• Conduct regular audits on service, productivity, accuracy and safety to ensure compliance to organization’s guidelines and regulations.
• Handling of feedback
• Perform charge reconciliation.
• Perform force booking for outpatient appointments.
• To perform other duties as assigned by supervisor.
• Contribute to achieve individual and team KPIs.

Requirements:

• Min Nitec or Diploma in any discipline
• Min 1-2 years of Supervisory experience

For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Healthcare Service Leader

Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599

Role:

This is a full-time, onsite, Operations Support Officer Role in MOE School. If you are

selected,

You will work closely with the HOD, Admin in an MOE school (nearest MRT – Paya

Lebar) in the day-to-day activities.

Company provides endless opportunities for career progression and better work -

life balance.

Responsibilities:

• Provide cleaning services;

• Provide logistics support for school events e.g. moving and arranging tables

and chairs;

• Closing of school and keep school facilities safe and secure;

• Supervise and escort the Authority’s appointed term contractors who are

carrying out facilities management services in school;

• Check on the existing stock of cleaning supplies and toilet supplies and

feedback to Operations Manager for replenishment of stock;

• Carry out administrative roles (such as receiving and inspecting goods and/or

services, compiliation of delivery orders) to assist the Operations Manager;

• Report building faults to Operations Manager;

• Any other operational support services duties as assigned by the Authority.

Job Requirements:

• The Personnel must have at least a Primary 6 local school education or

equivalent.

• The Personnel should preferably have experience in providing cleaning

services.

• The Personnel should preferably have experience working in customer-service

related jobs.

• The Personnel must be physically able to provide logistics support for school

events.

• The Personnel must know how to use WhatsApp Messenger application or

equivalent to take photos for reporting of building faults

We regret to inform that only shortlisted candidates will be notified. Thank you for

applying.

EA License No.: 23S1986

EA Personnel No.: R23118941 (Gandhi Ponmathi)

Summary:

Contract Period: From 1 Jul 2024 to 30 Jun 2025

Working Days and Hours:

• Mondays to Thursday: 10 am to 7pm, inclusive of 1/2 hr lunch break

• Friday: 10:30 am to 7:00 pm, inclusive of 0.5 hr lunch break

• (Not required to work on Saturdays, Sundays and gazetted public holidays)

• If the candidate is required to work beyond these hours or days, the candidate

will be compensated with off-in-lieu

Responsibilities

• Attend to all intakes of customers' cars for repairs and servicing
• Vehicle intake and perform daily service sales of service product and upsell
• Administer all documentations for costings, claims and vehicle service history
• Prepare job orders as to customers' needs
• Ensure all customers' issues and complaints are resolved effectively and promptly
• Be attentive to all customer’s needs and requests pertaining to the service for the vehicle
• Job progress follow up and recommendation of any additional jobs required when necessary.
• Ready vehicle delivery and post purchase following up
• Proactive high standard of customer service to maximum satisfaction
• Any ad hoc duties as assigned by superior
• Work location: Leng Kee

Qualifications

• Minimum GCE “N” level or Nitec in Automotive Trade.
• Preferably 1 year of experience as Service Advisor in automotive industry or 5 years of experience as an automotive mechanic
• Good oral and written communication skills.
• Team player with initiative and a positive attitude towards learning.
• Possess a pleasing personality and be able to attend to customers courteously.

• Position : Workshop Service Advisor [Automotive/Automobile] - Sin Ming Dr
• Location : Sin Ming Drive (Nearest MRT: Brighthill)
• Working hours : 5.5 Days Monday-Friday: 9am-6pm, Saturday 9am-2pm
• Salary (commensurate with experience) : Up to $4200 + AWS + Performance Bonus + 14 Days Annual Leave
• Duration : Permanent
• Industry : Automotive/Automobile

Main Responsibilities:

• To ensure the smooth running of daily workshop operations
• Attend to customers' enquiries and requests for car servicing and repairs and make professional and appropriate repair recommendations/quotations.
• Assign jobs to technical team, issue job cards and monitor servicing and repair job status
• Liaise with technicians and suppliers for parts ordering to ensure requisite parts are available when needed and communicate any time restrictions to customers promptly.
• Test drive after completion of repairs before contacting customers for the collection of their cars.
• Close job cards and prepare service invoices with explanation of any outstanding matters on vehicle to customers.
• Attend to accident claims surveyors.
• Any other duties assigned from time to time.

Requirements:

• Minimum GCE O levels with NITEC or Higher NITEC in Automotive Engineering or Mechanical Engineering, or relevant technical knowledge
• At least 2 years of related working experience in automotive service centres
• Strong technical knowledge in Continental/European vehicles is a plus
• Possess valid Class 3 driving license
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Associate Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Registration & Admission

· Perform accurate registration for Emergency Department patients

· Manage billing for patients including payment & deposit collection

· Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital

· Assist patients / NOK / general public on general enquiries over the counter or through telephone

· Any other duties assigned from time to time

Bed Management

· Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.

· Monitor and manage the bed waiting time for patients in order to meet the department’s Key Performance Indicator (KPI)

· Liaise with clinicians and inpatient nursing for bed related matters

· Generate daily report and information for dissemination to the relevant stakeholders.

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

Working Schedule:

· Must be able to perform 3 rotating shifts (including weekends and Public Holidays)

· 7am – 2.30pm (morning) / 2pm – 9.30pm (afternoon) / 9.15pm – 7am (night)

Responsibilities

1) Provide cleaning services;

2) Provide logistics support for school events e.g. moving and arranging tables and chairs;

3) Closing of school and keep school facilities safe and secure;

4) Supervise and escort the Authority’s appointed term contractors who are carrying out facilities management services in school;

5) Check on the existing stock of cleaning supplies and toilet supplies and feedback to Operations Manager for replenishment of stock;

6) Carry out administrative roles (such as receiving and inspecting goods and/or services, compiliation of delivery orders) to assist the Operations Manager;

7) Report building faults to Operations Manager;

8) Any other operational support services duties as assigned by the Authority.

Qualification:

1) The Personnel must have at least a Primary 6 local school education or equivalent.

2) The Personnel should preferably have experience in providing cleaning services.

3) The Personnel should preferably have experience working in customer-service related jobs.

4) The Personnel must be physically able to provide logistics support for school events.

5) The Personnel must know how to use WhatsApp Messenger application or equivalent to take photos for reporting of building faults.

Contract Period: From 1 Jul 2024 to 30 Jun 2025.

Working hours: Mondays to Thursdays: 10:00am to 7:00pm, inclusive of 0.5hr lunch break; Fridays: 10:30am to 7:00pm, inclusive of 0.5hr lunch break.

For quick reach please email your CV to [email protected]

Operations Executive (Laboratory)- 6 months contract, up to $3,800 per month

Working hours: Monday - Friday 8.30am - 5.30pm

Location: Buona Vista

Job Description

• contribute to innovation and quality improvements for wastewater surveillance at the Environmental Health Institute
• Drive innovation and quality improvement for environmental sampling projects
• Manage contracts, procurement, inventory and data to ensure for smooth and timely operations
• Co-ordinate and communicate with various stakeholders for updates, information and collaboration
• Conduct field operations including such as field sampling, site feasibility assessment, deployments, equipment troubleshooting/maintenance and safety/audit checks, as and when required
• Ongoing review of work processes to enhance operations and improve safety, if applicable

Requirement

• Degree or diploma qualification in Electrical / Electronics / Mechanical Engineering
• Keen interest to develop new capabilities through projects and self-learning
• Proactive, independent and initiative in carrying out assigned tasks
• Meticulous and experienced in managing sets of data for analysis, and proficient in Microsoft Office tools
• Good awareness with a “Safety First” mindset
• Comfortable working in the field and in handling wastewater with appropriate PPE and equipment, as and when required
• Good written and verbal communication skills

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

Working Hours:

• Mondays to Fridays: 9:30am to 7:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Job Description:

• Provide support in general upkeep of equipment and workplace
• Provide logistical support for school events and functions including arranging of furniture and equipment
• Perform gate duties and traffic control to ensure safety of students moving in and out of the school premises

Job Requirements:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic orgeneral operations support
• Preferably be able to converse in English or Mandarin
• Able to provide logistical support including arranging of furniture and equipment
• Able to take instructions and duties assign by supervisor

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Date of birth (for CPF calculation)

3. Residential address (for job matching by location)

4. Minimum expected salary

5. Relevant education/qualification certificates and testimonials

Location: 60 Pioneer Road (Gul circle)

Contract: 1 year

Working hours: Mon - Fri (830am - 6pm) & Alt Sat (830am - 1230pm)

Attire: Tshirt, long pants & Safety shoes (own)

Responsibilities

• Responsible for the efficient and effective warehouse management and operation at the facility.
• Expected to coordinate closely with internal and external stakeholders to implement processes and technology, and to assist in the management of the warehouse operations department.
• Perform Warehousing Management such as inventory checks
• Perform Material Handling and Delivery Tasks
• Manage team

Requirements

• Relevant working experience in warehouse operations
• Willing to work on weekend and OT
• Safety shoes required

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Required skills:

• 1 to 5 years of experience in ServiceNow and Dynatrace
• AWS CloudWatch
• Data Centre Operations Support
• Ensure smooth 24×7 running of the operations.
• Plan, coordinate and support operations related activities.
• Oversee and/or resolve all onsite operational incidents and major issues including any change management.
• Maintain, review, and update all policies, SOPs, and Emergency Operating Procedures
• Implement service improvement programs.
• Lead Incident and Change Management to minimize impact to customer services.
• Generate and provide periodic reports to management review and meetings.
• Review and implement Operations base on ITIL and industry best practices.
• Perform Alert Monitoring triggered from the monitoring system.
• Perform first level troubleshooting and resolution based on predefined troubleshooting guide provided.
• Perform incident escalation.
• Ensure incidents are responded and attended to.
• Triage and redirect tickets for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
• Creation of Incident details using ticketing system provided.
• Creation of Service Request, Change Request, Problem Request using ticketing system provided.
• Liaise with users/customers on project related operational matters.
• Provide support for audit.
• Any other duties or projects as assigned by the management.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Our client, a renowned MNC in Automotive industry is seeking for a Service Operations Manager ( Automotive - Commercial Vehicle ) - $ 7500 + VB / WEST AREA

Requirements

• Degree or Diploma holder
• At least 5 years experience leading a team to run entire Automotive workshop operation
• Strong technical knowledge preferably in Commercial Vehicle.
• Strong Supervisory experience and Customer Service experience.
• Strong communication and interpersonal skills.
• Confident, wiiling to learn and perseverance.

Others

• Salary upto $ 7500.00 + Variable Bonuses
• West Area

Interested candidate can send in your resume (word format prefer) to [email protected]

Responsibilities:

• Customer Assistance: Greeting customers, listening to their vehicle concerns, and understanding their service requirements. Provide excellent customer service throughout the entire service process.
• Service Recommendations: Coordinate with workshop technicians on the inspection of vehicles, discuss findings with customers, and recommending necessary repairs or maintenance based on vehicle's condition.
• Cost Estimates: Preparing quotations for repairs, including parts, labour, and any additional services required.
• Appointment Scheduling: Coordinating and scheduling service appointments to ensure an organized workflow and maximising efficiency at workshop.
• Communication: Keeping customers informed about the status of their vehicles, updating them on any delays or changes in the service timeline, and obtaining approval for additional repairs, if needed.
• Technical Consultation: Providing basic technical information to customers about their vehicle's condition, explaining repairs in non-technical terms, and addressing any questions or concerns.
• Upselling: Suggesting additional services or maintenance that may be beneficial to the customer's vehicle and introduction of periodic promotion campaigns.
• Customer Satisfaction: Ensuring customer satisfaction by addressing any issues or complaints promptly and professionally.
• Record Keeping: Maintaining accurate service records, customer information, and other relevant data in the service database.
• Other ad-hoc duties as assigned.

Requirements:

• Minimum GCE “N” level or Nitec in Automotive Trade
• Preferably 1 year of experience as Service Advisor in automotive industry
• Good oral and written communication skills
• Team player with initiative and a positive attitude towards learning
• Possess a pleasing personality and be able to attend to customers courteously

Job Description

• Handle daily Electronic Bunker Delivery Note (eBDN) /BDN posting after delivery.
• Assist the sales team in closing and completing sales orders after delivery.
• Collaborate with the invoicing team in the Finance Department to ensure smooth order fulfilment.
• Assist the operation team in closing and completing purchase orders after loading.
• To provide support to the operations team during periods of staff leave.
• Perform monthly sales reconciliation, verifying data between sales records and financial statements.
• Participate in monthly inventory closing procedures to maintain data integrity.
• Cover duty on daily stock movement entries in spreadsheets, ensuring accuracy and adherence to company procedures.

Requirements

• Certificate in Business Administration, Business Engineering.
• One year of experience in a similar role or relevant field or a fresh graduate with no experience is encouraged to apply.
• Intermediate level of Excel, ability to Work Independently, problem-solving, good communication and team player.

Operations and Customer Service are an integral part of our organisation. Our Customer Service Team plays a pivotal role in supporting our sales and marketing functions, ensuring customer satisfaction at every point of engagement with our customers. We are especially seeking individuals who believe strongly in superior customer service standards to come join our team.

Responsibilities:

• Coordinate all pre-sales and post sales activities that contribute to the Company’s growth
• Enhance customer’s satisfaction by providing solutions to their needs
• Prepare quotations, process orders, monitor customer orders, record keeping, keep Customers informed of their order status and ensure timely deliveries
• Checking order documentation, incoming and outgoing goods
• Liaise with shipping agents
• Monitor deliveries and record keeping
• Ensure accuracy in stock inventory

Requirements:

• Excellent interpersonal skills
• Strong organisational skills
• Commercial awareness
• IT and numerical skills

We are located at 55 Toh Guan Road East; operating on a 5-day work week.

Interested candidates are requested to submit their resumes stating full details of qualifications, experience, age, current and expected salaries and contact details.

For more information, please visit our website at www.bis-safety.com

General Responsibilities:

• Assist in Operations Manager in ensuring school compound is clean and safe for students.
• Carrying and arranging tables and chairs for examinations.
• Provide logistical support for school events and actitives.
• Work with contractors and vendors whom are carrying out works in school.
• Arm/Dis-arm security systems.
• Any other ad-hoc duties as assigned by school management.

Specifications:

• Working hours: Weekdays, 6.30am - 3.30pm.
• Location: Bishan

Job Summary:

· Basic salary: $2,500 - $2,800

· Monday to Friday: 9.00am - 6.00pm, Saturday: 9.00am – 1.00pm

· Working location: Airport Cargo Rd, Singapore 819466

Job Responsibilities:

- Handle daily operations documentations like import and export permit, air waybills and bill of lading.

- Coordinate shipments and liaise with carriers.

- Prepare shipping documentation and ensure compliance.

- Monitor shipment progress and provide updates.

- Optimize processes for efficiency and cost reduction.

- Handle customer inquiries and resolve issues.

- Collaborate with other departments for smooth operations.

Requirements:

- Minimum GCE 'O' or ""N' level

- Able to communicate and write fluently in English to liaise with English speaking clients

- Entry level candidates are welcome as training will be provided"

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Description:

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

You will support the Senior/ Manager, Support Operations in managing the services across the various support operation services units, and to ensure the operation and maintenance support of the hospital are efficiently and effectively run.

Job Requirements

• Bachelor's degree
• Minimum 2 years’ relevant experience in healthcare industry. Those with experience in managing support operations will have an advantage
• Proficient in Microsoft Office applications such as Microsoft Excel, Word and Powerpoint
• Possess good interpersonal and communication skills

Responsibilities:

• Serve as the Company's main representative, maintaining professionalism and exhibiting a positive and empathetic attitude in all interactions.
• Address customer needs promptly and accurately by providing guidance and information.
• Responds to the customer complaints effectively by offering appropriate solutions and ensuring resolution within set timelines.
• Liaise with both internal and external stakeholders, including customers, contractors, and workshops.
• Responsible in preparing quotations, work orders, and manage job orders by issuing them to workshops and contractors.
• Collaborate with controllers and contractors to uphold service/repair quality and pricing standards.
• Monitor vehicle service/repair progress and communicate feedback to customers.
• Keep customers informed about service/repair schedules and vehicle collection arrangements.
• Conduct preliminary investigations into customer complaints and suggest solutions within established guidelines.
• Undertake additional duties as assigned.

Requirements:

• At least 1-3 years of experience in Administrative, Support, Customer Service.
• Proficient in MS Office Applications.
• Familiarity with CRM systems is a plus.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below.

EA License No: 22C1414

Reg No.: R23113314

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company.

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of the motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Summary / Purpose of Position:

Work with our technology and trading teams to support development and improvement of our trading platform and operations.

Essential Duties & Responsibilities for this Position

• Act as the first line of defense for issues arising in production.
• Monitor and improve system startup, operation, and batch jobs, respond to failures, and proactively work with other teams to identify and correct root causes.
• Improve monitoring and notification systems. Automate error detection and reporting.
• Manage and improve continuous integration and release processes.

Qualifications, Skills and Knowledge Required

• Prior experience as DevOps or similar in a technical industry.
• Hands-on development experience in Python.
• Working knowledge of process management on Linux.
• Experience with monitoring tools such as Grafana.
• Attention to detail and strong problem-solving and prioritization skills.
• Clear communication skills in English.

NUHS Data Analytics & Insights (DAI) team under Group Care Plan Ops support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team develops innovative analytics solutions and derives actionable insights to support management decision making towards attainment of NUHS vision and key priorities.

This is a business analyst role where you will play a critical role in overseeing and driving the successful execution of data-related projects, and bridging the gap between complex healthcare data and actionable insights. You will collaborate with cross-functional teams, stakeholders, and data specialists to ensure project objectives are met, timelines are adhered to, and deliverables are of high quality. Your expertise in project management methodologies, data processes, and team coordination will contribute to the effective and efficient implementation of data initiatives that improve patient outcomes, operational efficiency, and organizational effectiveness. You will also be responsible for transforming raw data into meaningful information, collaborating with various stakeholders to ensure accurate and efficient data interpretation, analysis, and reporting.

Responsibilities

• Undertake project management responsibilities to oversee data-related initiatives and ensure they meet established timelines and deliverables.
• Drive the development of analytical solutions to generate actionable insights, supporting decision-making, planning, and resource allocation in alignment with NUHS priorities and goals.
• Facilitates collaboration among cross-functional teams, manages stakeholders and ensures the successful implementation of data initiatives that improve patient care, operational efficiency, and organizational effectiveness, in compliance with data privacy and security regulations
• Collaborate with data teams and stakeholders to extract, interpret, and creatively visualize data. Transform raw data into meaningful information, ensuring accuracy and efficiency in data interpretation, analysis, and reporting.
• Develop, maintain, and enhance interactive dashboards using tools like Tableau.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or equivalent work experience.
• At least 5 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Excellent interpersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions, and manage multiple priorities.
• Possess can-do attitude and work independently in ambiguous situations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.
• Familiarity with healthcare setting is a plus.

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

Registration/ Appointment/ Payment Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Financial Counselling Services

- Perform scheduling of pre-operative assessment and surgery appointments.

- Provide pre-surgery financial counselling to patients and/ or caregivers.

- Provide general pre-surgery preparation advice to patients and/ or caregivers.

- Attend to and facilitate patient enquiry/ requests.

Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.

- Any other duties assigned.

Job Requirements

- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.

- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.

- Comply with SNEC service standards.

- Possess growth mindset and development aspiration to attain full PSA skill-sets.

- Demonstrate good situational handling skills when attending to patients

- Meticulous and possess good teamwork and organisation skills

- Able to thrive in fast-paced environment and adapt well to internal and external changes

- Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.

- Available to work on Saturday.

Job Description:

Supports the following operations functions:

• Maintain the general cleanliness of the school and equipment
• Assists in performing security-related duties
• Assist in providing logistical support for all school-based activities/functions till end, including transporting and arrangement of furniture and equipment
• Assists in the daily operations of the school such as accompanying vendors or term contractors to ensure work/services are delivered
• Any other duties as assigned by the school

Working Arrangement:

Location: Near Guillemard Road

Working Hours:

• 42-hour work week with 30 mins lunch break daily
• Service not required on Saturdays, Sundays and gazetted public holidays

Salary: $1800/Month

Contract Duration: 1 August 2024 to 31 July 2025

Job Requirements:

• Primary School Education and above
• Understand and converse simple English and one Mother Tongue Language
• Positive attitude
• Team player
• Should be competent to handle the tasks and responsibilities assigned by the school
• Preferably 1 year of relevant experience in operations support in a school environment