Total 5 pr consultant job vacancies in Customer Service category in D02 Anson, Tanjong Pagar

How you will create an impact

This role requires the candidate to work in a team of Customer Care Consultant to perform voice and non voice customer service and sales for transactions routed to the Inbound Sales & Service team, promptly, accurately and professionally.

Roles and Responsibilities Include:

• Versatile and to embrace change as and when required in accordance to company vision and mission.
• Ensure timely update of complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Fulfill Contact Centre expectations by meeting KPIs as set out in CCC KPIs.
• Provide high levels of service delivery and contribute to expected team performance standard.
• Ensure resolution provided, resolve customers’ problems, feedback and complaints by applying appropriate skills.
• Feedback customer’s concerns to Team Manager for service improvement
• Deliver excellent customer service and ensure a positive customer experience during conduct of day to day activities.
• Promote/cross-sell company’s products and services proactively when opportunity arises to increase productivity and revenue generations.
• Maintain positive and professional working relationship with Contact Centre colleagues and stakeholders.
• Able to perform additional or overtime duties during operational exigencies.
• Assist ad hoc initiatives / projects as and when delegated by management.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Contribute to Continual Improvement in Operations, Customer Journey, and Customer Experience, Product and Campaign re-design initiatives through insights and supporting team and direct managers in ad hoc projects/programmes in the Contact Centre.

Performance Measures:

• Adherence to Schedule and Punctuality
• Aux breaks
• Achieve Quality Score of 90% and above
• Average Handling Time
• Calls Answered per hour
• Cross Sells – Renewal (conversion rate) / New Business enrolment
• Cross Sells – Personal Accident
• Complaints / Feedback and Compliment

What you’ll need to succeed

• Excellent telephone etiquette
• Resilient, resourceful, displays strong initiative, self-directed and motivated
• Excellent customer service and communication skills
• Strong interpersonal skills
• Able to articulate thoughts clearly
• Fluent in oral and written English
• Enjoy problem solving
• Customer Service orientation
• Able to apply the right level detail to task and initiatives
• Relevant customer service experience in contact center environment
• Bilingual in English and Bahasa Melayu/Mandarin or Tamil.
• Certificate in General Insurance preferred
• Health Insurance Certification would be an advantage
• Knowledge of Call Center Systems
• MS Office Application Suite

• Location: Central
• Monday - Friday: 9am - 6pm
• AWS provided

Responsibilities:

• Participate in discussions to understand business processes and user requirements.
• Provide consultative advice and support on SAP-related functions and activities.
• Collaborate with vendors for SAP Application Management Services.
• Evaluate and implement third-party add-ons to enhance SAP capabilities.
• Conduct feasibility studies for SAP modules based on business needs.
• Prepare and maintain documentation for customized SAP solutions.
• Track project timelines, requirements, and costs to ensure successful delivery.
• Provide L1/L2 SAP support and follow up on escalated issues (L3).
• Support various SAP projects, enhancements, rollouts, and post-go-live activities.
• Prepare management reports on project status and progress.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• At least 5 years of experience working with SAP, particularly in FICO, SD, MM, and related modules.
• Demonstrated expertise in SAP, with a focus on Material Management, Logistics, or Sales and Distribution in technical and/or functional roles.
• Experience with SAP OpenText is an advantage.
• Proven track record in managing projects through their full lifecycle.

HOW TO APPLY:

Interested applicants, please click on "Apply Now".

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

• Location: Central
• Monday - Friday: 9am - 6pm
• AWS provided

Responsibilities:

• Participate in discussions to understand business processes and user requirements.
• Provide consultative advice and support on SAP-related functions and activities.
• Collaborate with vendors for SAP Application Management Services.
• Evaluate and implement third-party add-ons to enhance SAP capabilities.
• Conduct feasibility studies for SAP modules based on business needs.
• Prepare and maintain documentation for customized SAP solutions.
• Track project timelines, requirements, and costs to ensure successful delivery.
• Provide L1/L2 SAP support and follow up on escalated issues (L3).
• Support various SAP projects, enhancements, rollouts, and post-go-live activities.
• Prepare management reports on project status and progress.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• About 2 to 3 years of experience working with SAP, particularly in FICO, SD, MM, and related modules.
• Demonstrated expertise in SAP, with a focus on Material Management, Logistics, or Sales and Distribution in technical and/or functional roles.
• Experience with SAP OpenText is an advantage.
• Proven track record in managing projects through their full lifecycle.

HOW TO APPLY:

Interested applicants, please click on "Apply Now".

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

1. Ensure optimization of delivery processes and bringing in cost effectiveness using Agile and Scrum methodologies.
2. Deploy Business Continuity strategies and ensure that there is no downtime for mission critical processes.
3. Oversee the entire life cycle management of critical equipment. Vendor Management and Contract Management of these critical equipment to ensure 100% uptime and cost effectiveness during the operational life cycle.
4. Responsible to make critical business decisions in consultation with Delivery head to meet customer expectations.
5. Deploy Energy Savings Opportunities and develop action Plan to improve Energy Performance Index of facilities.
6. Working level knowledge of Environment protection rules, solid waste management, plastic waste management, E-waste management, Construction & demolition waste management, etc.
7. Contribute to the Net Zero vision / Carbon neutrality practices of the company by identifying and implementing sustainability initiatives. Knowledge of standards such as ISO 90001 for Quality Management / ISO 140001 for Environmental Management / ISO 45001 for Occupational Health and Safety
8. ISO 50001 for Energy Management Systems is essential.
9. Expertise in sourcing premium office spaces, negotiating favorable lease terms, and ensuring adherence to all legal and statutory requirements.
10. Proven ability in establishing and managing Delivery Centers, ensuring seamless operations, and prioritizing the safety and security of personnel and infrastructure. Knowledge of standard safety norms and protocols is essential.
11. Prepare and manage the delivery center budget. Monitor financial performance and implement cost-saving measures. Ensure compliance with financial policies and procedures.
12. Proven Vendor Management ability to Identify, evaluate, and maintain strong relationships with vendors to ensure quality and reliability.
13. Manage procurement activities for both capital goods and services, negotiate favorable terms and conditions with vendors to achieve the best value for the company.
14. Ability to implement strategies to reduce costs without compromising on quality and ensure all procurement activities adhere to legal and regulatory requirements.

For our established Italian restaurant in Duxton Hill, we are searching for dedicated staff to join our team.

Responsibilities:

• Clean and sanitize work areas, equipment, utensils, dishes, and cutleries etc
• Maintaining restaurant cleanliness & hygiene at all times
• Remove garbage regularly
• Any ad-hoc duties as assigned

Requirements:

• Able to communicate in simple English
• Ability to work in the weekends and public holidays
• No experience required as on-the-job training will be provided

We offer attractive salary up to $14/hr for part-time and $2600/mth for full-time (salary depends on work experience).

Interested applicants may contact us via email [email protected]

We look forward to hearing from you.