Total 56 procurement manager job vacancies in Customer Service category in Tuas South

Roles & Responsibilities

• Chair meetings with customers and any contractors, prepare meeting minutes
• Plan, monitor and control operations activities
• Follow up on open tickets with product principals

Experience

• Minimum 5 years working experience
• 3-5 year of managing IT Operations
• Familiar with general IT Infrastructure management
• Familiar with IT Service Management Processes

Are you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Manager who will oversee the division of work to the Customer Service Representatives. Manage, monitor, and improve the performance of Customer Service. Ensure the CS department meets organizational goals and expectations. Ensures that all activities are consistently executed with SHVN's existing Quality Management System.

Key Responsibilities

• Oversee the division of work to the Customer Service Representatives.
• Manage, monitor, and improve the performance of the Customer Service Team.
• Represent and develop processes within the team that improve customer satisfaction, customer relationships and business execution accuracy.
• Improve customer service experience and facilitate organic growth.
• Oversees the order acceptance process and communicates with internal departments if escalation is needed.
• Participates in the order acceptance process and communicates with the Operation Manager/ supervisors in a timely and accurate manner.
• Maintain an orderly workflow according to priorities.
• Write and conduct formal performance appraisals and participate in various personnel actions, including hiring, training, discipline, and termination.
• Analyze statistics and compile accurate reports.
• Take ownership of customers issues and follow problems through to resolution.
• Mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Accompany customer visits as required.
• Update CRM with visit reports / competitor info / market knowledge and other relevant account information.
• Assist in the preparation of terminal reporting.
• Liaises with the commercial department on customer inquiries for new business opportunities.
• Assist with projects as they may arise.
• A customer service manager builds and maintains lasting customer relationships and loyalty whilst delivering a customer-centric experience. A customer service Manager has a deep understanding of the customers' needs, products, and supply chain.
• Oversees and manages the order process flow for all customers. Co-ordinates the customer assignment. Responsible for setup Operational Review Meetings.
• Leading in continuous improvement and process optimization. Responsible for effectively and productively managing resources.
• Initiate Customer leadership teams.
• Develop and monitor training plan for customer service team.

Qualifications

• Possess a diploma in any discipline.
• Preferably experience in the (petrochemical) Industry.
• Experienced in leading teams and improving processes.
• Deep understanding of the customers' needs, products, and supply chain.
• Ability to think strategically and to lead.
• Excellent verbal and written communication skills
• Organizational skills and able to drive the organization in an effective and efficient way.
• Able to effectively manage personnel and delegate tasks to a diverse staff.
• Ability to prioritize and set goals short and long term.
• Analytical mind.
• 5- day work week with the need to do perform standby for 24hrs call when required.
• Willing to working in Jurong Island (Company transport is provided at designated pickup point)

What we offer

Join us and become part of a family-founded organization where your contribution counts.

• A full-time and permanent role
• Working Hours: 5 days’ work week (Mon-Fri), 8.30am to 5.30pm
• A competitive compensation package, including a 13th month
• Good Flexible Medical Benefits for you and your family members
• Company Transport is provided as designated pick-up point

How to apply

• Complete the online application form and send it to us along with your CV
• Short-listed candidate, will be invited to attend interview at our terminal

Got questions about the process? Contact [email protected].

About Stolt-Nielsen

The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolthaven Terminals, Stolt Tankers and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt Tankers is a division of Stolt-Nielsen Limited (SNL), focused on opportunities in logistics, distribution, and aquaculture. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions.

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.

The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center
• Responsible for coaching, mentoring, and developing the Inside Sales Engineers
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder
• Lead & drive the Customer Experience Management (CXM) program.
• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.
• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
• Establish communication channels through which E+H Customers can reach out to us easily and effectively.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.
• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.
• To work with respective stakeholders to grow E+H Digital business.
• To work closely with External Sales in a team approach to serving the customers.
• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.
• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.
• Good understanding & operationally strong on processes for costings, quotations and proposals using CEP, SAP system.
• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Work Experience in MNC and similar industry will be an advantage
• At least 3 years of relevant management experience
• Experience in managing and leading teams in a dynamic work environment
• Knowledge of Endress+Hauser products and related industries (Will be a strong advantage)
• Technical knowledge of process automation and instrumentation
• Knowledge of SAP and Salesforce

The incumbent will be part of the Customer and Case Management team with the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).

Job responsibilities:

The selected candidate will be required to:

• Engage, assess and follow up with companies to ensure that their employment practices are fair;
• Respond to queries on fair employment practices through all touch points, including emails, phone, walk-ins and appointments;
• Maintain SOPs and database mechanism for collating and reporting on case management;
• Undertake various advisory-related reports and projects as required.

Job requirements:

• Knowledge of the Employment Act is an advantage;
• Able to multi-task;
• Able to communicate clearly in both writing and verbally;
• Able to handle and mediate sensitive issues calmly, empathetically and professionally;
• Able to relate well to people from all backgrounds;
• Patient and effective problem-solver.

The position offered will be commensurate with the candidate’s experience and suitability. Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.

Job Description

· Report to the Operation Manager

· Lead / supervise a group of teams which maintain all related fire systems and equipment to ensure uninterrupted services to site

· Oversee and responsible for team operations for the respective sites in the contract, must obtain a complete understanding of all customers’ contractual agreements to drive the fulfilment of requests and services.

· Manage and plan team operations, operations budget and costing

· Manage and plan all related preventative and corrective maintenance in accordance with the safe practices as defined in the Singapore Standard and / or authority requirement and guidelines.

· Engaging customers and vendors to ensure smooth delivery of services.

· Managing all escalations and complaints with appropriate priority and diligence

· Closely monitor the effects of servicing and maintenance on their condition whenever possible.

· Ensure timely deliveries and tracking all essential records of maintenance and testing are documented properly and stored.

· Ensure all Work Orders (WO) are closed on time, as required.

Requirements

· Min Diploma in Engineering or Construction related field
Building Construction Safety Supervisor or equivalent trained

· Min 5-7 years of relevant experience in Fire Operation supports and maintenance on fire safety system.

· Understanding of local regulations and standards on Facilities operations and maintenance.

· Must be well versed and experienced with good technical competency in fire protection services.

· Independent with good leadership traits and lead by example.

· Hands on ability to lead the team on everyday operations and projects.

· Ability to multi-task, an eye for details and perform under tight timeline.

· A strategic thinker with strong analytical skills and critical path planning ability.

· Excellent interpersonal and communication skills.

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

This is a full-time role for a Manager - Customer Service & Billing in the third-party logitsics Warehouse Department in SH Cogent Logistics Pte Ltd. You will be reporting to the HOD and lead a customer service team of about 20 staff to meet the logistics requirement of our clients.

Manager - Customer Service & Billing

1. Report to Head of Department, lead a customer service team in the third-party logistics warehouse department.
2. Integrate management direction into strategy and seek continuous improvement deliverables in Customer Service & Billing area.
3. Drive the customer service team to meet customers’ KPIs.
4. Respond to customer queries and ensure that their requirements are met.
5. Be the owner of processes including the department’s Business Continuity Plan and guide the customer service team to execute them in an efficient, effective and timely manner.
6. Prepare management & operational reports on Customer Service & Billing performance.
7. Work closely with IT Department & vendors to implement change management to WMS & SAP processes.
8. Plan annual stock take for key accounts and coordinate with the stakeholders to ensure smooth implementation of the annual stock take.
9. Provide monthly accrual on billing to Finance Department.
10. Ensure billing to customers are perform timely and accurately to meet KPIs set by the Head of Department.
11. Review debtor aging list and recommend suitable debts collection plan to management.

Requirement:

1. Possess a Bachelor’s Degree
2. 5 years of experience in third party logistics or in any supply chain operations
3. Experienced in leading a team of about 20 pax
4. Proficient in WMS, SAP & Microsoft Office
5. Ability to work well with all levels of staff
6. Ability to deliver feedback in both verbal & written form

Others Information:

1. Alternate Saturday
2. Company Transport: 2 ways from Jurong East
3. Daily meal subsidy
4. Medical, dental & insurance benefits

The Centre for the Study of Social Inequality (CSSI) is a research centre housed within the School of Social Sciences at Nanyang Technological University. As the first research centre in Singapore devoted to the study of inequality, CSSI aims to:

• Promote multidisciplinary understanding of inequality—its forms, mechanisms of reproduction, effects on various groups in the community, and potential solutions;
• Nurture the pursuit of public social science—shaped by concerns of a broader public outside of academia, oriented to both critical analyses and creative solutions-thinking, with knowledge made accessible to members of the public.

The Centre Manager / Research Associate will support the Director (Associate Professor Teo You Yenn) and Deputy Director (Assistant Professor Shannon Ang) in all areas of CSSI’s work, which includes both research and administrative duties. Roles and responsibilities include:

Key Responsibilities:

• Engage in and facilitate the conduct of academic activities (e.g., organize workshops and conferences, prepare manuscripts/reports)
• Ensure smooth running of the Centre and its activities (e.g., maintain website and social media accounts, craft communications materials)
• Communicate with local and international collaborators
• Perform other general research and administrative duties where required (e.g., IRB protocol, data requests)

Job Requirements:

• A Master’s degree or Bachelor’s degree, preferably in the social sciences
• Some experience with administrative duties such as procurement, running events, etc.
• Some experience with maintaining social media accounts for institutional entities
• Good verbal and written communication

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Maintain good cooperation with colleagues in service departments across the organization.
• Management of Service engineers, with assistance from service coordinator.
• Team player, collaborate with the resource team in the organization.
• Working Environment and Safety representative.
• Maintain good cooperation with colleagues in service departments across the organization.
• Ensure our FSE's are having the right training before they are sent on assignments.
• Hiring qualified Service engineers for the FS team.
• Heading the coordination of engineers in Asia & Pacific.
• Keep skills matrix up to date Bi-Weekly/Monthly.
• Ensure the pool of Service engineers are covering all types of competences according to the skills matrix and historical data from planner system.
• Ensure correct coordination of FSE's across the globe to ensure we utilize the people closest to their home country.
• Ensure all Service engineers adhere to the Safety & Health booklet
• Appreciation interviews 2 times a year per employee.
• Ensure Service engineers fill out Risk Assessment on each job assignment.
• Participate in courses
• Coordinate calibration of SE special tools.
• Arrange service day for SG service department, beginning of each year.

Requirements:

• Education & Qualification: Technical bachelor’s degree or experience from similar job position.

Desired Skills:

• Strong team player who manages to get people working together across functions and locations.
• Willing to learn.
• Responsible and trustworthy towards customers and colleagues.
• Responsible individual and ability to manage multiple priorities and tasks in a dynamic environment.

Take your next career step at Solar Turbines with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

Solar Turbines is currently looking for a Regional Service Manager in our Singapore office.

Job Purpose

• Provides strategic leadership and direction for larger, complex, international Customer Service regions and facilities.
• Anticipates new and changing demands for all aftermarket products.
• The incumbent manages key customer relationships and executes a high degree of internal co-ordination across functions, and departments, such as New Equipment Sales, Engineering, and Production, to ensure customer expectations are met.
• This is done by developing new products and services while managing all functions executing current projects and programs.
• To support the customer’s needs and ensure reliable, safe, and economic equipment start up and operation, the Regional Service Manager develops, motivates, and manages a team of District Managers, Sales Managers and Account Managers, Regional Technical Manager, Field Service Representatives and administrative staff.
• The RSM leads, coaches and directs these personnel and their teams to implement and manage the processes and procedures to resolve the customer’s technical, commercial and support issues.
• The position also manages all aspects of Solar’s aftermarket business at the regional level, including Service Parts, Overhaul, Refurbishment, Expanded Services and Controls Retrofits, Field Service, Extended Service Agreements, and Contract Maintenance Programs, and is responsible for the development, implementation and management of the Field Service Safety Program.

DIMENSIONS:

• Operating Budget: $20m
• Personnel Supervised: 10 Managerial
• 10 Salaried Exempt
• 1 Salaried Non-Exempt
• Total Employees 230
• Annual Revenues $400m
• Contract Services $56m
• Annual Policy Expense $818k
• Annual Warranty Expense <$2.0 million
• Environment: Extensive travel required.
• Process Driven: to achieve gains in efficiencies and effectiveness.
• Fast-changing, dynamic, somewhat ambiguous work conditions
• Multi-cultural, multi-market , increased management of agent relations
• Each region has a unique mix of responsibilities for revenue, volume, agents, and types of facilities, including overhaul sites.

NATURE AND SCOPE:

The incumbent sets direction and develops policies and procedures for subordinate staff.

He or she manages personnel and customer strategic agreements to meet customer requirements for equipment support from commissioning throughout the life of the installation as well as the supply optimization of the value chain offered to the end user.

Achievement of the requires broad understanding of cultural as well as customer financial, technical, and commercial expectations.

He or she leads the development of new products and service offerings to enhance position on the supply value chain.

Often leads multi-disciplines and other departments and joint ventures to ensure overall customer satisfaction and repeat business for new equipment sales.

Incumbent directs all aspects of the aftermarket business at the regional level, specifically as follows:

Business Responsibilities – Plan and direct the customer interface of all aftermarket programs and products within the region. Develop incremental business opportunities and manage current supply systems, including parts sales, overhaul & repair, training, field service, maintenance contracts, asset management services, and technical support.

1) Leadership Responsibilities – Select, train, coach and motivate, through effective and timely performance review and sound management practices, a professional and effective management, sales, technical, and administrative workforce in order to achieve maximum efficiency of resources and highest level of safety, customer satisfaction and profitability.

2) External Relations – Manage the interface with senior customer operations, financial, maintenance, management personnel and executives during the formation, negotiation, and execution of strategic agreements and alliances. Develop and execute solution-based strategies to meet customer needs. Direct the appropriate resources to coordinate with outside contractors and vendors on technical and commercial matters.

3) Business Plans – Prepare and manage business plans, forecasts, and S&OP for international regions and/or regions of unusual size or complexity to accomplish company financial and product support goals in line with Technical Service Center/Customer Services strategies. Provide input to long-range geo-economic and industry trend forecasts and devise regional strategies considering such analysis.

4) Technical Management Responsibilities – Ensure all product issues are well defined and reported to the appropriate Company functions and that proper issue resolution is achieved.

5) Strategies and Programs – Develop long-term strategic agreements and strategies to support the sale of Customer Services programs and products within assigned region. Collaborate with and support agent activities. Provide support for new equipment sales activities through customer presentations and the formulation of custom support plans and agreements. Assume role of Alliance Manager for key accounts.

6) Internal Relations – Provide feedback on market conditions and customer programs to Customer Service management and other San Diego based functions. Ensure that customer and product issues are well defined and proper issue resolution is achieved. Influence/impact San Diego organizations to develop new service products and business strategies and systems.

7) Freedom to Act- Represent the company in negotiations with customers, agents, and distributors regarding policy, warranty, agreements, conflicts, etc. Respond to a wide range of commercial and technical challenges and manage risks decisively yet completes due diligence and considers the impact on other departments.

8) Environmental/Health/Safety Responsibilities- Ensure that all phases of operations are aware of and act in accordance with Company policies, guidelines, safety procedures/practices and ethics issues.

PRINCIPAL ACCOUNTABILITIES:

· Plan and direct the sale, marketing, business management and customer interface for all customer services products in assigned region to meet or exceed plan revenues and margins.

· Identify, hire, train, motivate, and develop high quality candidates for the CSSR and DSM positions. Oversee the management of staffing levels to ensure adequate support for all anticipated customer requirements and staff development.

· Assure the highest level of customer satisfaction and repeat business by negotiating and supervising the settlement of product and quality disputes within authority delegation guidelines.

· Oversee and supervise the preparation and management of accurate forecasts of revenues and departmental budgets, S&OP volumes, manpower and training requirements, capital equipment, field service utilization, ESA’s, Warranty and Policy.

· Develop programs and strategies to manage agent relationships, increase product sales, and introduce new CS products and programs, and product services. Plan and attend trade shows and seminars, represent Solar at public functions.

· Systematically track, analyze, and communicate competitive and customer market data to support global marketing efforts. Motivate staff to participate in market information gathering.

· Provide leadership and proactively manage the field interface necessary to support the technical serves center and the effective resolution of product related issues.

QUALIFICATIONS:

• Requires a minimum of a B.S. in Engineering or Business and a background in service, management and experience in knowledge of Solar products, markets, and policies is necessary. New Equipment sales experience is a plus.
• Prior experience managing Third Party Intermediaries such as Representatives and Distributors.
• Previous successful experience leading employees through challenging commercial or technical activities is required.
• Must demonstrate cultural savvy, tenacity, initiative, influence, communication, organizational, and planning skills.
• The ability to prioritize, delegate effectively and motivate/manage technical talent is essential.
• Sales experience and exposure to commercial/contract negotiations is a major benefit.

Responsibilities:

• Depending on the scope of supply, participate in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures.
• Participate and contribute to review various complex commissioning deliverables, analyze the documents and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team.
• Review commissioning schedule & optimize the duration.
• Optimize FSR requirement & engagement on site during commissioning.
• Participate FAT and attend SAT depending on project requirements.
• Ensure adherence to QHSE policies.
• Participates in meetings with the project team to review progress and addresses interface/implementation/execution issues where necessary.
• Perform pre-commissioning and commissioning activities.
• Work with Project Team to verify and close out of all safety critical elements associated with the package.
• Ensure all regulatory and statutory testing and requirements are performed and records are maintained.
• Perform risk assessment for the commissioning scope, attend toolbox meetings.
• Work with Project Team for day-to-day planning of work during commissioning testing phase, manage schedule & targets of the commissioning as required.
• Coordinate with Project Team to identify and manage resource requirement to meet commissioning schedule and targets.
• Work with Project Team and 3rd Party supplier to carry out functional testing of commissioned systems and engaging the operations team when and where needed.
• Lead and execute pre-commissioning and commissioning together with operations team as per procedure and sign-off respective documents with client representative for system closure.
• Prepare timely and accurate pre-commissioning & commissioning test report for records and submissions to project team.
• Performs testing and commissioning activities together with operations team and forward documentations to project team for approval and signature.
• Analyze, ascertain, and perform differentiation that the defects are warrantable or chargeable. To work with internal Project team and Customer Support Team to handle on defects claims.

Requirements:

• Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines
• Min. 5-10 years of related work experience on Power Generators or Original Equipment Manufacturer Generator sets. Data center facility knowledge a plus.
• Possess working experience related to testing of LV/ MV Switchboards, power generators. Preferrable possess a LEW license Grade 7/8/9.
• Capable of testing and calibration of Generator Control Panel and assist 3rdparty supplier on Electrical switchboard and its components, troubleshooting and clear understanding of system specification.
• Familiar with the Generator sets project testing procedures and applicable rules and regulations of regulatory bodies. E.g., SS, ISO 3046, 8528 and etc..

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.

Key Responsibilities:

• Customer Support to clarify technical requirements for all MTU, OM/LPR & Detroit Engines and systems.
• Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
• Supervise installation and commissioning work for all MTU, OM/LPR & Detroit Industrial engines in the region
• Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
• Review relevant service information pertaining to all MTU, OM/LPR & Detroit Engines Industrial products.
• Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work
• Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
• Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
• Co-ordinate field work and service recovery with local service partners and Distributors.
• Provide on-site investigations/troubleshooting in the APAC region when required
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Provide leads and support to Sales Dept.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.
• Assist diagnosis of problems on other applications if required.

Qualifications and Skills:

• Minimum Diploma/ Degree in Engineering (Mechanical or Mechatronics)
• At least 5 to 10 years working experiences with engine background but open for consideration if the attributes fits, will consider for senior engineer/assistant manager level
• Good planning/coordinating skills and able to handle customers will be a BIG plus
• Good Presentation skills
• Must be able to travel as and when required
• Pro-active team player, able to take pressure to meet tight timeline, good follow-ups and hands-on type

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirement:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Service Manager (Technical Support) who supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians (Technical Support). Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

As a Service Manager (Technical Support), you’ll be responsible for:

• Lead a service section to provide technical support to customer/ contractors/ consultant on testing and commissioning work for new chillers.
• Troubleshoot and diagnose issues with chiller systems when necessary
• Coordinate with customer/ contractors/ consultant to ensure successful start up of the chiller
• Attend system integrated testing with customer and have deep understanding on chiller plant system
• Achieve service KPI such as 100% completion of DLP maintenance, ensuring job delivery within planned cost
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Work with Planner for end-to-end necessary works to ensure smooth delivery of services inclusive of:
• Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
• Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
• Arranging and raising Purchase Orders for subcontractors for delivery of service
• Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
• Review and approve time entries of technicians’ hours and time sheets
• Ensure Work Order completion and closure in Salesforce upon completion of field work
• Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
• Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
• Support field staffs for any required assistance
• Backup of Planner during their absence
• Support field service team in above scope after office hours in the event of critical repairs/ troubleshooting
• Trainer for HVAC modules

Requirements

We are looking for people who has strong Leadership Skills and is experienced in HVAC. If this is you, get in touch.

As a minimum you must have:

• Bachelor Degree in Mechanical/Electrical/Electronics discipline
• 5 years experience in leading teams
• 8-10 years work experience in HVAC industry, preferably in testing commissioning and training.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirement:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation

Job Description:

· Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.

· Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.

· Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.

· Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.

· Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.

· Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.

· Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.

· Preparation of periodic status meetings with management

· Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.

· Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.

· Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.

· Monitor the customer’s payment status.

· Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.

Requirements:

· Min Diploma in related discipline

· At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.

· Possess project and time management/ time allocation and organizational skills

· With drive for high performance and prioritize customer satisfaction

Job responsibilities:

1. Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.
2. Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.
3. Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.
4. Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.
5. Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
6. Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.
7. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.
8. Preparation of periodic status meetings with management
9. Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.
10. Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.
11. Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.
12. Monitor the customer’s payment status.
13. Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.
14. Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
15. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
16. Contributes customer service information and recommendations to strategic plans and reviews.
17. Audits customer service procedures and trends and determines system improvements.
18. Determines customer service requirements by maintaining contact with customers and visiting operational environments.
19. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Requirements:

1.Min Diploma in related discipline
2.At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.
3.Possess project and time management/ time allocation and organizational skills
4.With drive for high performance and prioritize customer satisfaction

We are looking for a Customer Success Manager who is responsible for monitoring and managing the delivery of Managed Security Services. You shall establish and sustain close engagement with key stakeholders and follow through any issues and service improvement opportunities highlighted at service review meetings with internal cross functional teams.

Responsibilities:

• Build and maintain a trusted advisor status, in partnership with the SOC and other cross functional teams providing the Managed Security Services.
• Contribute to regular service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co-ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams through to resolution and attend any escalation meetings, if required.
• Ensure that appropriate Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Excellent team and relationship building skills.
• Strong presentation and communication skills.
• Experience in handing customer queries tactfully, ensure customer satisfaction, retentions and engagement.

Work location: Ang Mo Kio

The Service Delivery Manager is responsible for overseeing the end-to-end management of security vulnerability remediation processes. This role requires a deep understanding of security best practices, risk management, and IT service delivery. The successful candidate will collaborate with cross-functional teams to identify, prioritise, and mitigate security vulnerabilities by rolling out patches and fixes, ensuring the protection of organisational assets.

Responsibilities:

Vulnerability Management:

• Engage the Cyber Security team closely on the vulnerability management program, in the identification, assessment and prioritization of business-relevant vulnerabilities.

Remediation Management:

• Identification of solutions for assessed vulnerabilities.
• Develop and implement effective remediation plans according to the designated timelines.
• Track and manage remediation progress, ensuring timely closure of vulnerabilities.
• Engage stakeholders for any scheduled downtime to deploy remediation in the production environment.
• Coordinate with IT teams to implement necessary patches, updates, and configuration changes.
• Establish and maintain a vulnerability remediation knowledge base.

Risk Management:

• Coordinate with stakeholders for impact analysis.
• Develop rollback contingency plans for implementation challenges.
• Develop and implement risk mitigation strategies.
• Maintain up-to-date risk registers and reports.

Service Delivery:

• Ensure the delivery of high-quality security vulnerability management services.
• Monitor service performance metrics and identify areas for improvement.
• Manage service-related incidents and problems.
• Build and maintain strong relationships with stakeholders.
• Prepare monthly reports on progress and status of the remediation program.
• Ensure adherence to designate Service-Level Agreements

Team Management:

• Lead and manage a team of specialists in the remediation program.
• Assign tasks, set goals, and provide performance feedback.
• Foster a culture of collaboration and continuous improvement.

• Minimum of Diploma or Bachelor’s in information technology or relevant field
• Proven experience in security vulnerability management and remediation.
• Strong understanding of IT service management frameworks (ITIL, ITSM).
• Knowledge of security standards and regulations (e.g., ISO 27001, PCI DSS).
• Experience with vulnerability scanning and assessment tools.
• Excellent project management and organizational skills.
• Team management skills
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Desired Skills

• Strong experience in execution of security incident management and response
• Relevant certifications in Information Security or IT service management.
• Conversant with the knowledge of software products ranging from Solaris OS, Linux OS, Windows OS, Hypervisors (Nutanix, VMWare, Microsoft Hyper-V, Azure, Oracle VM, Apache & IIS Web Servers, Open SSL, IBM Websphere & CA Siteminder.

We provide:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• The opportunity to work with leading organisations and make a significant impact on their service delivery strategies

We always ensure that all employees receive fair treatment and are given equal opportunities.

What are you waiting for? Apply now!

We regret to inform that only shortlisted candidates will be notified. Thank you for indicating your interest in joining our team.

This position reports to the Director and is pivotal in the management of repair technicians and all service centre staffs. This is an ideal opportunity for individuals looking to gain hands-on experience in a dynamic and customer-focused environment within the air cooling industry.

Responsibilities:

1. Oversee and manage the daily operations of the service centre, including supervising repair technicians and ensuring efficient workflow.

2. Coordinate and handle all aspects of service warranty management, ensuring timely and effective resolution of customer issues.

3. Provide comprehensive after-sales support, addressing customer inquiries, and ensuring high levels of customer satisfaction.

4. Assist in developing and implementing service strategies to improve operational efficiency and enhance service quality.

Competencies:

1. Strong knowledge of air cooling systems and their maintenance/repair procedures.

2. Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

3. Proficiency in managing service warranties and customer service processes.

4. Effective leadership and team management skills, with experience in supervising technical staff.

Duration of Attachment: 6 months

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders to achieve service excellence.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

· Other Ad-hoc duties as assigned by the Management.

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Prefer with at least 4 – 5 years of sailing experience as Chief Engineer

· Good working knowledge in handling 2 stroke or 4 stroke engine or other machineries repairs whether is in workshop, onboard or during voyage.

· Positive mindset, Self-starter, team player, strong management skills and possess good analytical and solving skills and ability to work and adapt in a dynamic environment

· Able to lead and guide the team at short notice to achieve results.

· Able to travel and sail with the vessel when required at very short notice.

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Job Requirements

• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Career Level

Middle Level

Education

Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

Experience

Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

Leadership Skills

• Proven ability to manage critical incidents
• Ability to diffuse and de-escalate difficult situations
• Experience in overseeing large and diverse teams
• Managing third-party service providers

Technical Skills

• Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Strong in project management methodologies and quality control techniques
• Strong in resource planning skills

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Job Requirements

• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Career Level

Middle Level

Education

Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

Experience

Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

Leadership Skills

• Proven ability to manage critical incidents
• Ability to diffuse and de-escalate difficult situations
• Experience in overseeing large and diverse teams
• Managing third-party service providers

Technical Skills

• Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Strong in project management methodologies and quality control techniques
• Strong in resource planning skills