Total 361 purchasing lead job vacancies in Customer Service category in Singapore

Job Summary:

The position is responsible for providing a deep understanding of our brands and therapeutic areas by identifying key strategic business questions, conducting market research and data analytics, and delivering actionable insights to support the strategic vision and products for I-SEA. Specifically:

• Become a trusted advisor, strategic partner, and subject matter expert in customer insights to business leaders across ISEA.
• This position will be responsible for building internal capabilities across 7 countries, serving as a liaison, and driving collaboration between regional and global teams.
• Deep working knowledge of quantitative and qualitative techniques, including MMM, Forecasting, Conjoint Analysis, brand / market tracking and understanding, segmentation, as well as traditional qualitative techniques & ethnographies.
• Strong leadership, collaboration and confidence to lead the team to ask the right questions and build internal and external consensus.
• The position requires a deep critical thinker who can quickly build equity with the organization to influence the cross-functional teams. Ability to multi-task and successfully prioritize competing priorities while effectively managing budgets.
• Strong story-building capabilities - the ability to distil complex data and business issues into appropriate and concise recommendations for the business.

Key & Responsibilities & Accountabilities:

• Develop key business questions and independently lead market research and data analytic initiatives to support brand strategy. This includes identifying market research needs, selecting vendors, designing and executing studies, and interpreting research findings.
• Develop and maintain strong relationships with external research agencies, consultants, and vendors to leverage their expertise and resources for market research projects.
• Implement best practices and innovative approaches to continuously improve the effectiveness and efficiency of market research processes and data analytic methodologies.
• Apply your business acumen and analytical skills to diagnose external market insights. Provide well-founded recommendations to support key business decisions and drive outcomes.
• Act as a strategic partner to the I-SEA Leadership Team. Contribute to brand strategy development by translating market research insights and data into actionable recommendations.
• Proactively identify insight needs and gaps within the business. Recommend appropriate approaches to address these needs effectively.
• Develop customer and consumer insights that are actionable across ISEA countries, with a focus in vaccines
• Utilize modern data visualization and analytics technologies to create dynamic business presentations & dashboards.
• Promote the use of high-quality data and support a culture of fact-based decision-making in Marketing and Commercial teams.
• Ability to easily explain, support, and influence diverse research options to audiences with uneven levels of market research experience.
• Serve as a coach and mentor to our Customer Insights colleagues within the countries.
• Collaborate with ethics, compliance, and legal teams to establish and maintain processes for ethical and legally compliant market research execution.
• Champion a culture of integrity, ensuring adherence to ethical standards and legal guardrails throughout all stages of market research and data analytic activities.
• Collaborate with colleagues in global market research to ensure India and Southeast Asia are represented in global studies, and that our markets pull through valuable insights generated.

Qualification / Attributes :

• A minimum of five years of experience in market research and data analytics, preferably within the pharmaceutical or healthcare industry.
• A minimum of 8-10 years of progressively responsible roles in market research / data analytics.
• A proven ability to coach and lead others, both through formal and informal reporting lines.
• A minimum of two years of experience in working with countries in Emerging Markets.
• Bachelor's degree in business, marketing, life sciences, or a related field. A Master's degree or MBA is preferred.
• Strong analytical skills and proficiency in utilizing various market research tools, methodologies, and data analysis techniques.
• Proven ability to collaborate effectively with cross-functional teams, including ethics and compliance, legal, regulatory affairs, marketing, and sales.
• Familiarity with pharmaceutical regulations and compliance requirements related to market research.
• Excellent communication and presentation skills with the ability to convey complex information in a clear and concise manner.
• Experience in conducting market research and understanding the nuances of diverse markets.
• Strategic mindset with the ability to translate market insights into actionable strategies and recommendations.
• Strong project management skills with the ability to manage multiple projects simultaneously and meet tight deadlines and budgets.
• Proficiency in relevant software applications, including MS Office Suite, statistical analysis tools, and market research platforms.

Job Responsibilities:

• Provide technical leadership to the IT Operations team (vendor and local IT) to support system operations, Microsoft O365, networking, servers, change management, configuration management, user support, IT security, database administration, and Microwave communications
• Support the Infrastructure lead on the enterprise LAN/WAN, IP Telephony, Routing, Wireless Backhaul, Data Centre Networking Technology, Cambium Networks (cnMaestro), and Network Management Systems (NMS) covering fault, configuration, performance, and capacity management environments and lead the design, plans, and implementations of related projects
• Manages and performs expert-level network maintenance, upgrades, and configurations. Identifies, diagnoses, and resolves expert-level network problems
• Good knowledge of Security Management (Cisco, Juniper, Fortinet, Checkpoint, Palo Alto, VMWare NSX, etc)
• Work with the Infra team to evaluate new and prospective network technologies. Be a proactive member in the design and selection of future platforms, addressing cross-technology and cross-platform issues
• Execute Business Continuity Planning and Disaster Recovery Planning
• Roadmap network system and advise on process improvements
• Oversee the user account management and development and deployment of patches
• Identify and thoroughly research various server/storage architectures and applications suited for business operations and develop the business case justification if needed
• Oversee installs, configuration, upgrades, administration, monitoring, maintenance, and security for the agency file and database servers. Ensure that the server uptime is meeting the metrics
• Identify security risks and coordinate their remediation
• Manage responses to security incidents
• Provide practical security best-practice guidance to agency-wide networking initiatives
• Monitor and enforce security procedures
• Analyze the impact of existing or proposed projects on the enterprise infrastructure to ensure that projects do not compromise the security of the infrastructure or security policies
• Manages group’s expectations and ensures prompt and complete service

Job Requirements:

• The candidate must possess a Bachelor’s Degree, Postgraduate Diploma, Professional Degree in any of the following: Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent
• Understanding current networking trends, including SDN for Datacentre and SDWAN for WAN
• At least 10 years of experience as an Architect with multi-disciplinary technical skills in Virtualization’s hypervisors, systems & storage, Backup, Network, DB, O365 and Hyper-converged
• Expert knowledge of Load Balancing platforms - F5 or AVI / VMWare/Nutanix - is a MUST
• 5+ years of experience in Azure cloud engagement
• 7+ years of Network Virtualization with VSAT Broadband experience
• 3+ years of experience with Cambium Networks (Wireless Backhaul), Microwave links communication
• Good knowledge of Certificates, DNS, DHCP, Authentication, and Authorisation
• Experience with Cisco routing/switching equipment and routing technology and protocols
• General experience with security technologies, such as firewalls, intrusion detection, threat mitigation
• Professional certification, such as the CCNP, CCIP, or CCIE is advantageous
• Vulnerability management experience
• Compliance or audit experience
• Process automation experience
• Budget planning and/or cost estimation experience
• Well-organized team player
• Advanced analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Advanced technical and documentation skills

Other Information:

• Working Location: Tanjong Pagar
• Salary: $8,500 to $9,200
• Working Days: Mon to Fri
• Working Hours: 9am to 6pm
• Travelling is required

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Tan Li Yen

Registration Number: R23115268

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are currently looking to hire for Infrastructure Lead / Container Platform Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Job Responsibilities:

· To coordinate in setting up Infrastructure and support Application Infra needs.

· Ensure Operating system, Middleware, Database performance, Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards.

· Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.

· Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.

· Researching and recommending solution that best meet business needs and enterprise operational requirements.

· Provide technical support to application development teams.

· Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Experience:

• Bachelor’s degree in computer science or related field.

· Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.

· Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.

· Knowledge in Networking (F5 GTM/LTM or any other SLB).

· Minimum 5 years of professional experience and minimum 3 years of relevant experience.

· Willing to work in shifts and in weekends.

· Team player to work with multiple teams and teammates.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Company' privacy policy.

Job Purpose:

This role requires strategic capabilities and launch preparation business acumen together with leadership to ensure benchmark setting launches are achieved for new assets across the Greater China and Intercontinental (GCI) region. Given later stage of assets in development business now requires thorough bottom-up evaluation, workstream interrogation with clear strategies and tactics to deliver superior launches.

Preferred Qualifications:

• Drive and support evidence-based patient journeys, patient potential towers, opportunity evaluations, financial and sales forecasting across markets
• Define the regional strategy in close cooperation with global assets team and with regional partners. Prepare operational plans and ensure strong evidence generation working close with Value Evidence and Outcomes (VEO) team, medical and government affairs.
• Assess and propose structural/resource/investment/additional project requirements in Local Operating Companies (LOC) or region needed to drive efforts for the best launch
• Lead detailed workstream launch readiness process for all markets
• Work as a key Medicine Commercial Team (MCT) member to ensure the global strategy reflects the needs of the priority GCI markets
• Ensure engagement across the matrix globally and regionally to drive excellence in every facet of work in this Therapeutic Area (TA)

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Minimum 8 years’ experience in healthcare, in pharmaceutical (medical or marketing background) including demonstration of leadership in global roles with proven delivery record with business objectives/projects

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• A combination of proven leadership, experience in/understanding of specialty care business and strong matrix management are key to success in this role as is the understanding of markets, ways of working and cultural considerations.

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Continuously looking for opportunities to learn, build skills and share learning.
• Sustaining energy and well-being
• Building strong relationships and collaboration, honest and open conversations.
• Budgeting and cost-consciousness

Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. ​

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.​

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

JR:389846

Responsibilities

• Assist Helpdesk manager in managing day to day operation of Helpdesk

• Assist Helpdesk manager in managing client on the daily reporting

• Real Time Monitoring of daily operations to departmental objectives & KPIs are met

• Monitor agent’s weekly performance using available data

• Identify training and development needs of agents to bridge competency gaps.

• Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated

• Ensure team members’ compliance in operations policies and processes

• Provide the necessary leadership/guidance to team members to achieve Contract SLA.

• Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of consistent quality, and in accordance to stipulated performance standards

• Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs

• Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing changes and updates (eg share important updates like survey participation rate, calls handled the previous day, unique cases so agents are kept updated)

• Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date

• Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.

• Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient coverage of both agents and Team Leads across Helpdesk operational hours

• Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk

• Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company policies and procedures to agents and ensure compliance

• Provide structured feedback and recommendations for tool and process improvements on an ongoing basis

• Perform other duties and responsibilities that may be assigned to you by the management for the effective implementation, maintenance, and continual improvement of Helpdesk.

• Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,

• Monthly 1:1 coaching session with team members; Quarterly team bonding session

• To take over level 1 escalation from agents. To call user to resolve the issue for user.

• Live and inspire agents to live the corporate values, contributing to the success of company culture (1/Pride in Customer Excellence 2/Pleasure to work in a team 3/Respect your commitment)

Requirements

• Degree or diploma in any discipline.

• 3 to 5 years of work experience in the related field is preferred for this position.

• 3+ years of leadership experience directly managing others

• Strong time management skills and motivation to exceed expectations.

• Ability to multi-task

• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Strong leadership skills

• Good knowledge and understanding of top-class customer experience.

• Passionate about how customer service can contribute to the success of any businesses.

• Proactive and positive in resolving issues.

• Experience with performance metrics

• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

Licence No: 12C6060

Position

The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of the information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement

Based in Singapore but works according to Paris windows of service, under the Service manager of his business line.

Main responsibilities

The Service Lead is accountable for:

• Performing all run activities in respect of CA-CIB process, ensuring:

– The team respects the SLA (changes, incidents, requests)

– Appropriate reaction, in line with the severity of an incident or escalation.

– ITS ITIL process is dully followed (change, incident, problem management).

• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

– Escalates to management if needed

– Check if Knowledge was shared within the team and perform filed sessions.

– Enable coordination with other team (AS, Infra, Network, Build….)

– Create PSS post major incident and when improvement topic requires it

• Continuous improvement of service provided by Production Engineer L2 / L3

– Enable and encourage Improvement spirit within the team by being a role model on that topics

– Ensure the team has proper time slots to make the ongoing improvement

– Promote automation / Innovation

• Managing knowledge in coordination with AS community in Paris and London

– Trains Production Engineers on transferred activities for his business line (production of the applications)

– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

– Act as global coordinator during DRP / WIP / main events.

– Review of major releases roadmaps with the team

– Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

• Controls quality of the RUN activities for all applications of his Business Line

– Recurrent incident

– Respect of SLA

– Reports / Documentations are built with high quality

• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Qualifications and Profile

Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations.

• Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.

Legal and Regulatory Responsibilities

· Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

· Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Secondary duties: Other duties may be assigned.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of the information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement

Based in Singapore but works according to Paris windows of service, under the Service manager of his business line.

Main responsibilities

The Service Lead is accountable for:

• Performing all run activities in respect of CA-CIB process, ensuring:

– The team respects the SLA (changes, incidents, requests)

– Appropriate reaction, in line with the severity of an incident or escalation.

– ITS ITIL process is dully followed (change, incident, problem management).

• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

– Escalates to management if needed

– Check if Knowledge was shared within the team and perform filed sessions.

– Enable coordination with other team (AS, Infra, Network, Build….)

– Create PSS post major incident and when improvement topic requires it

• Continuous improvement of service provided by Production Engineer L2 / L3

– Enable and encourage Improvement spirit within the team by being a role model on that topics

– Ensure the team has proper time slots to make the ongoing improvement

– Promote automation / Innovation

• Managing knowledge in coordination with AS community in Paris and London

– Trains Production Engineers on transferred activities for his business line (production of the applications)

– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

– Act as global coordinator during DRP / WIP / main events.

– Review of major releases roadmaps with the team

– Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

• Controls quality of the RUN activities for all applications of his Business Line

– Recurrent incident

– Respect of SLA

– Reports / Documentations are built with high quality

• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Qualifications and Profile

Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations.

• Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Interestedapplicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Email to: [email protected]

Subject: Operation Support Lead

1. Responsibilities

Manage the day-to-day running of application systems, for example:

· oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

· manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

· work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

· manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

· plan, execute and support system implementation, software/hardware upgrades and security patches.

· perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

· monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

· work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

· identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.

· develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

· providing estimated costs and timeline to implement the changes.

· securing the necessary resources to carry out the changes.

· ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.

· assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.

· overseeing the proper implementation of the changes.

2. What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Email to: [email protected]

Subject: Operation Support Lead

1. Responsibilities

Manage the day-to-day running of application systems, for example:

· oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

· manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

· work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

· manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

· plan, execute and support system implementation, software/hardware upgrades and security patches.

· perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

· monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

· work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

· identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.

· develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

· providing estimated costs and timeline to implement the changes.

· securing the necessary resources to carry out the changes.

· ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.

· assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.

· overseeing the proper implementation of the changes.

2. What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Email to: [email protected]

Subject: Operation Support Lead

1. Responsibilities

Manage the day-to-day running of application systems, for example:

· oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

· manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

· work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

· manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

· plan, execute and support system implementation, software/hardware upgrades and security patches.

· perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

· monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

· work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

· identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.

· develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

· providing estimated costs and timeline to implement the changes.

· securing the necessary resources to carry out the changes.

· ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.

· assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.

· overseeing the proper implementation of the changes.

2. What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Email to: [email protected]

Subject: Operation Support Lead

1. Responsibilities

Manage the day-to-day running of application systems, for example:

· oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

· manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

· work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

· manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

· plan, execute and support system implementation, software/hardware upgrades and security patches.

· perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

· monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

· work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

· identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.

· develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

· providing estimated costs and timeline to implement the changes.

· securing the necessary resources to carry out the changes.

· ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.

· assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.

· overseeing the proper implementation of the changes.

2. What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.

Here’s how you’ll be contributing to the WFM team:

• Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
• Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
• Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
• Lead, grow, and develop your team of Workforce Planners and Analysts to ultimately create a full-stack WFM function
• Be a part of our Customer Support leadership team, creating a strong operational culture, developing world class WFM team and leading hiring

This role will give you an opportunity to:

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Build and lead our global WFM team - you have the opportunity to strengthen, grow and coach the team across our locations
• Be a global WFM leader - as a part of our Customer Support leadership team you’ll be helping us evolve how we run CS operations, how we develop our people and how we scale globally

A bit about you:

• You’re ideally a Singaporean Citizen or Singapore Permanent Resident
• Your verbal and written English skills are excellent
• You’re experienced. You have at least 5-years of experience as a people lead and at least 3-years of experience working in a Workforce Management team.
• You have a strong understanding of the WFM life cycle including forecasting, capacity planning, scheduling and real time management.
• You’re passionate about leading people, building teams, and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do!
• You’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones.
• You’re strategic. You think strategically and translate strategy into operational plans and business results.
• You’re tactical and data driven. You analyse and identify trends and blockers and take appropriate action. You have exceptional analytical skills and you’re comfortable working with large amounts of data. You’re good at presenting findings and have experience in establishing and tracking metrics.
• You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation
• You place customers first. You make no compromise on this.
• You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand operations. You have experience of working with operational teams (ideally Customer Support or any other Operations team in a financial/ tech company), and how to work with people and processes as well as products

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office
• We offer relocation support for this role

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please concisely:
1. Elaborate more on your relevant WFM experience, especially with a focus on Real Time Management.

2. Describe your team management and development experience, and leadership style

Email to: [email protected]

Subject: Operation Support Lead

1. Responsibilities

Manage the day-to-day running of application systems, for example:

· oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

· manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

· work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

· manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

· plan, execute and support system implementation, software/hardware upgrades and security patches.

· perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

· monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

· work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

· identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.

· develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

· providing estimated costs and timeline to implement the changes.

· securing the necessary resources to carry out the changes.

· ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.

· assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.

· overseeing the proper implementation of the changes.

2. What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Learning Lead, you will support and manage segments of the local training business. You'll manage and execute strategic business plans across the Japan region. You will work to determine which partners best fit our training goals and collaborate with them to build clear business plan goals for their training segments. You'll drive consumption of learning programs and strategic campaigns for enterprise accounts and regional customers, reporting business forecasts to executive stakeholders.

Qualifications

JOB RESPONSIBILITIES

• Strategize with customers, regional training business leads, and customer account teams to understand learning needs, conduct scoping sessions, and make recommendations.
• Launch and run learning campaigns across the Japan region to ensure that training is achieving business objectives, taking the size of local markets into account.
• Support regional introductions of global initiatives for programs.
• Support field teams in their training engagements within strategic accounts. Work with learning teams to provide resources, support, and advice.
• Provide reports and business reviews (e.g., regional dashboards, training attach metrics, and training consumption) to stakeholders.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a training business role or as a channel manager.
• Experience working with partners and business trainers on technical training delivery plans and cloud technologies.
• Experience recruiting and managing partners, and delivering go-to-market strategies and results.

PREFERRED QUALIFICATIONS

• Experience launching and/or managing business offerings to achieve or exceed business goals.
• Experience implementing global business goals/initiatives across the Americas region.
• Experience with business planning, business growth, and data-based approaches to business strategy.
• Ability to work in a fast, growing, dynamic, and ambiguous environment.
• Ability to communicate in Japanese fluently to foster and develop key relationships with new and existing clients and partners in Japan.

Role Summary/Purpose

Lead Field Service Engineer is a field-based role which requires the incumbent to travel to customer sites across the APAC region to provide specialist installation and maintenance support as directed by his Resource Manager. The role will report to the Resource Manager for SEA region.

Essential Responsibilities

As a Baker Hughes Lead Field Service Engineer you will represent Baker Hughes both technically and professionally to ensure that equipment is installed, maintained and started properly. Your key responsibilities will include:

• Leading a team of Field Service Engineer of site to provide on-site technical direction to skilled labor during during Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries Installation, Maintenance and Commissioning activities on Customer Owned Sites in remote Shipyards, Oilfields, Industrial Facilities and LNG Plant.
• Experienced in Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries maintenance and services inclusive of minor inspections, major inspections, rebuilds, and refurbishment of the equipments.
• Experienced as site lead/site manager in an Installation, Maintenance, Commissioning Site Activities with proper Customer/Company Schedule Targets Mindset following strictly Quality and HSE Rules.
• Utilizing Problem Solving Skills, Engineering Instructions, Drawings, and Process Instructions during Gas Turbines Commissioning and Start-up Activities.
• Possessing the Technical Capability to troubleshoot and provide routine maintenance checkout for Gas Turbines Products.
• Preparation of job-planning documents based to Assignment’s Scope of Work and be the point of reference on site for all the activity related to Mechanical works on site.
• Communicating effectively with Customer, Site Manager, FSE, Service / Installation / Project Managers on job planning and execution and with Resource Managers regarding site arrivals, departures and job progression.
• Providing input for Daily, Weekly & Final report for outages and installations projects.
• Preparing timely and accurate technical reports for Customer records and as Reference for future Outages.
• Actively participate to customer and/or contractor meeting and be promoter on their recurrence and following action plan.
• Establish through the immediate Report after the Daily HSE Tool Box Talking (mandatory for Baker Hughes/Contractor personnel) the critical activity tasks and remark any HSE aspect to be followed.
• Have knowledge of all Quality procedures and documentation applicable to specific activities and ensure they are properly followed and updated.
• Ensure that Red Flag Review process for New Units Installation is followed and applied.
• Ensure Site Quality Check List/Job Cards/Field Procedure are followed and properly signed.
• Ensure reports and drawings “marked-up” are completed.
• Ensure all RCA and Lesson Learned are addressed properly.
• Ensure all Non-Conformity (technical and materials) are properly addressed using Baker Hughes e-tools and follow up till resolution.
• Ensure compliance with local/current legislation, requests & requirements present in the site Safety Manual.
• Willing to actively participate in NPI (New product Introduction) training to acquire Multiskilling.

Qualifications/Requirements

• Engineering Degree/High School Technical Diploma or equivalent knowledge or at least five (5) years of work experience.
• Significant work experience, preferably in the Energy or Oil & Gas industry.
• Strong knowledge on Baker Hughes/GE Aeroderivates Gas Turbine/Compressors/Auxiliaries installation & maintenance philosophy.
• Fluent oral and written English.
• Strong customer service orientation and the ability to communicate effectively with a range of stakeholders.
• Proven ability to work efficiently without direct supervision.
• Health, Safety and Environmental mindset and compliance.

Responsibilities:

• Greet and serve customers.
• Provide high quality of customer service to customers.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Barista duties; prepare and serve hot and cold beverages tailored to customer's preferences, clean and sanitise utensils and equipment.
• Follow SOP on food & beverage preparation and order system.
• Perform opening and closing duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.
• Have good work ethics, initiative and willingness to learn.
• Warm and cheerful personality.
• Able to communicate well with customers.
• Fluent in English, any other language is a plus.
• Able to work independently and in a team.
• Willing to work shifts, weekends and public holidays.
• 5 days work week.
• Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.

Cybersecurity Tools Support Team Lead (1 Year Direct Contract) - 18 Days Annual Leave, 2 Months Completion Bonus, High chance of conversion

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

Responsibilities

My client is looking for a Cybersecurity Tools Support Team Lead (Manage vendors) to support the firm.

• Provide technical assistance for cybersecurity platforms managed by security function, overseeing various devices and systems covering host security, network security, data protection, identity and access management, cloud security, application security, and security operations.
• Monitor vulnerabilities and evaluate the impact of patches and updates on cybersecurity platforms.
• Support the supervision of the platform support L2 team.
• Handle escalations and troubleshoot issues, coordinating with vendors when required.
• Create incident and problem management reports, assess procedures, analyze root causes, and suggest improvements.
• Develop comprehensive security operating models and documentation to ensure operational efficiency, cost-effectiveness, scalability, and sustainability.
• Identify and propose process enhancements to support existing cybersecurity platforms.
• Engage in the evaluation, proof-of-value/proof-of-concept, design, build, and deployment of enterprise-class cybersecurity systems.
• Act as a subject matter expert and trusted advisor in security function, collaborating closely with stakeholders in Technology Group and Business Groups on matters related to cybersecurity engineering.

Qualifications and Skills Required:

• Possess a Bachelor’s Degree in Information Technology, Computer Engineering, or a related field.
• Have a minimum of 10 years of relevant experience, ideally in financial services or asset management, with at least 7 years focused on Cyber Security or Information Security.
• Demonstrate practical experience in supporting and maintaining cybersecurity platforms, including proficiency in troubleshooting techniques and diagnostic tools usage.
• Proficient in scripting and coding, particularly in Python or similar programming languages.
• Solid comprehension of Windows and Linux operating systems, networking principles, protocols, and access rights management.
• Display meticulousness, adaptability, and curiosity, with a keen eye for detail, analytical acumen, and exceptional problem-solving abilities.
• Be an effective team player and possess excellent communication skills.
• Possess professional certifications in information security, such as CISSP/CISM/CEH, which are advantageous.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Position Objective

The Innovation Center Instructor is responsible for proactively designing purposeful use of the Innovation Center. This includes collaboration with teachers on units that leverage the Innovation Center; coaching and facilitation of the robotics program; teaching the use of tools and software; and promoting clubs, activities and events within the space. The Instructor also helps to provide a safe environment, maintains the equipment and inventory, and supports the Digital Learning Team with school-wide initiatives that cultivate innovation at Stamford.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Child Protection Officer/Designated Safeguarding Lead or to the Head of indeed to the Regional CEP so that a referral can be made accordingly to the relevant third part services.

● Proactive collaboration with the Digital Learning Team, teachers, and curriculum team to identify and support curricular projects that leverage the Innovation Center

● Coaching and support of Middle and High School Robotics teams (including after school and some weekends, as needed).

● Training/support for students interested in various equipment such as laser cutters, 3D printers, CNC Mills, and power drills, as well as software.

● Planning and promotion of activities and events within or related to the Innovation Center.

● Work with the Digital Learning Team to regularly evaluate and optimize the use of the space.

● General scheduling and maintenance of the space, tools and materials.

● Supervision of users’ safety and behavior within the Innovation Center.

● Assistance with digital videography, editing, and video creation.

● Documentation of Innovation Center projects, offerings, and progress.

Position Requirements

● Knowledge in related skill to Innovation Center offerings such as:

1. Interpersonal Skills
2. Strong Leadership
3. Video creation and editing
4. Coding/Programming
5. Electronics/Robotics
6. Adobe CC/3D Modeling/CAD
7. Construction/Physical Modeling
8. Flexibility and Creativity

Qualifications

● At least two years in design and/or engineering related roles (product/industrial design, architecture/interior design, graphic design, mechanical engineering, computer science, etc.) and experience working with children and teachers in a K-12 setting.

● Diploma in related field

Contacts

● Students, staff and vendors

Working Conditions

● School Environment

● Working hours 8am to 5pm, Monday to Friday

Terms of Employment

● Working Hours 8:00 am – 5:00 pm, Monday to Friday

● Medical Benefits: Medical insurance provided where applicable

● Sick Leave/Hosp: 14 days sick leave and 60 days hospitalization leave

● Probation Period: 3 months from date of commencement

● Referee request: Required

● Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion,sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates. Please note that only shortlisted candidates will be notified.

We are seeking a motivated and organized Help Desk Team Lead to oversee a team of 3-4 technical support specialists. This role offers the opportunity to lead a dynamic team while contributing your own technical expertise to ensure exceptional customer service.

Responsibilities:

Team Leadership:

• Supervise and mentor a team of 3-4 helpdesk and technical support staff.
• Delegate tasks, provide coaching, and conduct performance reviews.
• Foster a collaborative and supportive team environment.

Technical Support:

• Resolve complex technical issues when necessary, working alongside the technical support team.

Ticket Management:

• Oversee the efficient closure of customer tickets, ensuring timely resolution.
• Prioritize and assign tickets to team members based on expertise and workload.
• Track key performance indicators (KPIs) related to ticket resolution times and customer satisfaction.

Communication & Collaboration:

• Act as a liaison between the helpdesk team and the product development team.
• Effectively communicate technical issues and customer feedback to the product team.
• Provide clear and concise updates to customers regarding their support tickets.

Qualifications:

• Minimum 2 years of experience in a technical support or helpdesk environment.
• Proven ability to lead and motivate a team.
• Excellent problem-solving and analytical skills.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in relevant technical support tools and ticketing systems.
• Ability to work independently and as part of a team.

Job Responsibilities:

• Implement SOP for incident and request management, providing high-quality support to customers through efficient case triaging, and monitoring and resolving issues to maintain optimal product and service performance
• Oversee major incidents, handling customer and internal communications, coordinating communication bridges with top-tier customers, and managing escalations up to leadership levels
• Invoke and manage crisis and security management processes
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Collaborate with vendors and service providers, to address incidents and overseeing changes, ensuring effective communication, prompt resolution and minimal downtime.

Job Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment.
• Minimum of 4 years proven experience in a customer support role, preferably in a technical support or service desk environment.
• Minimum of 3 years proven experience in managing all aspects of Major Incident.
• Commitment to continuous learning and staying updated with industry trends and best practices.
• Experience with developing training programs and delivering training.
• Fluent in English – excellent verbal and written communication skills.
• Good to have experience in the aviation sector.
• Preferably with TIL V4 Foundation certificate and experience working with ServiceNow. And, Agile, Six Sigma or related certification

Additional Info:

• 8am to 8pm (12 hours day shift, including weekend)
• Hybrid work arrangement (any 3 days WFO, 2 days WFH)
• For the first 6-7 months (Training Period), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

To apply, please visit www.gmprecruit.com and search for Job Reference: 23979

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

about the company

My client is a manufacturing company. With more than 20 years history, this is a great brand to join at an exciting time in their development.

about the job

• PO processing & confirmation of PO to customers (SO Creation)
• Prepare shipping documents, invoicing and other documents required
• Weekly re-schedule report to customers
• Trace the shipment to ensure on time delivery
• Manage invoicing and receivables including exceptions i.e. L/C preparation
• Handling order related issues and claims
• Receiving, validating and processing sales order
• Quotations generation and monitoring of delivery shipment
• Act as operation focal point for customer queries (e.g. documentation and shipment status) and complex sales order resolution

skills & experience required

• Degree / Diploma / Higher NITEC / NITEC qualification
• Min 8 years of experience in a Medtech / Pharma / Medical Manufacturing / Commercial - Distribution Center environment (with min 3 years of team lead experience)
• Export/Import & freight handling experience
• Exposure to Asian region
• Experience handling order of SKU 6000 or more will be a plus
• Hands on with order management, processing , fulfilment
• Super SAP / Proficient SAP user (MM module)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Job Overview

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs.
• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards.
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.
• Researching and recommending solution that best meet business needs and enterprise operational requirements.
• Provide technical support to application development teams.
• Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Requirements:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.
• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.
• Knowledge in Networking (F5 GTM/LTM or any other SLB).
• Minimum 5 years of professional experience and minimum 3 years of relevant experience.
• Willing to work in shifts and in weekends.
• Team player to work with multiple teams and teammates.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973