Total 3,880 quality control engineer job vacancies in Customer Service category in Singapore

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting technical prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to a rapidly growing team, Datadog, and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Respond to client technical troubleshooting requests (live troubleshooting / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
• Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
• Debug and reproduce issues and dive into the 600+ integrations that Datadog works with
• Expand on our library of documentation and knowledge based articles for a variety of technologies
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• A critical thinker who defaults to a client-centric approach
• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Have some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability
• Business-level fluency in Bahasa Indonesia both in verbal and written communication as you will be focusing on the Indonesia market.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-class onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Job Responsibilities:

• Installation of OM Products: Oversee the installation of OM products at customer sites.
• Training: Provide training for operators on equipment usage and best practices.
• Repair Services: Conduct repairs on systems and components as needed.
• Project Management: Prepare and manage service projects to ensure successful execution.
• Equipment Calibration: Perform calibration of equipment to maintain optimal performance.
• Technical Support: Offer technical support to customers, addressing any issues or questions they may have.

Requirements:

• Min Diploma in Electronic/Electrical/Mechatronic or relevant engineering field.
• Capable of performing system calibration for all machine types, including legacy products.
• Proficient in independently executing system installations within designated timeframes.
• Skilled in diagnosing machine faults and issues effectively for customers.
• Self-motivated with strong sense of responsibility and urgency
• Diligent in documentation, reporting and tasks tracking ability
• Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
• Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Job Responsibilities :

• Provide single point of contact for servicedesk
• Provide 1st and 2nd level support to troubleshoot IT issues
• Provide assistance & support to IT Projects
• Assist in the daily running of data center and server management
• Assist in procurement, document control, asset tracking & administration.

Job Requirements :

• 2 - 5 years of IT Technical, end-user support working experience
• Experience in creating user’s account and mailboxes on AD and Exchange
• Good Knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
• Good Knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting
• Good Knowledge in diagnostic of hardware issues on PCs and notebooks
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc

Mon to Fri - 8am to 5.30pm

Job Description

Attend to customer enquiries and complaints, including on-site calls

Recommend preventive measures and provide prompt and effective resolution to technical problems

Assuage dissatisfied customers with prompt resolutions for any product or service issues

Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors

Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

Update Service information system and follow up with all necessary paperwork diligently, timely and accurately for smooth operation of the department.

Job Requirements.

Diploma/Degree in Mechanical Engineering

Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

Resourceful with good analytical and interpersonal skills

Strong communication skills

Good team player with ability to lead and multi-task

Possess Class 3 driving license will be an added advantage

up to 4.2K

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.

• Manage all orders efficiently until fulfilment stage, by working closely with Service team. • Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

• To provide support to other service activities that may be assigned in the course of work • Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

If you are interested and meet the requirements, please apply with your resume to [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We are looking for a Detection & Integration Support Engineer who can support a remote-first, flexible shift schedule. You will regularly tackle interesting and challenging questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing threat landscape.

Duties and Responsibilities

As a member of the Global Technical Support team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems with a focus on security detections and integrations with other security tools. Your day to day responsibilities could include any of the following:

• Provide hardware, firmware, and deployment support for ExtraHop appliances
• Advise and educate customers on security events detected by ExtraHop
• Assist customers with configuration and troubleshooting of third party integrations
• Utilizing a ticketing system, update, communicate, and move work items to completion
• Work with various internal and external teams to resolve customer issues
• Act as the single point of contact for customer questions and concerns
• Rapidly recognize critical issues and be able to provide the appropriate level urgency driving resolutions
• Communicate with customers in a highly professional manner via various channels including email, phone, ticketing system, and video conferencing
• Pair your existing knowledge with a learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues

Required Qualifications and Experience

We’re looking for a Detection & Integration Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you should bring:

• Minimum of four years of experience in IS or IT
• In-depth knowledge of the OSI Model
• Excellent customer service, organizational, and documentation skills
• An understanding of cybersecurity concepts and terminology
• Experience with basic Javascript, Python, and REST API development
• Certifications in cybersecurity and/or networking (Security+, CEH, or similar)
• Experience with Network Detection and Response (NDR), security information and event management (SIEM) and/or Endpoint Detection and Response.
• Experience with Unix/Linux based operating systems
• Experience with ExtraHop product

Responsibilities:

• Diagnose and troubleshoot issues with marine engines, auxiliary engines, steering systems, and other components.
• Perform repairs on inboard and outboard engines, including fuel, cooling, and exhaust systems.
• Conduct routine maintenance to ensure all shipboard systems are functioning optimally.
• Maintain cleanliness of the ship and engine room while onboard.
• Provide detailed reports on work performed, explaining the nature of repairs and services to customers.

Safety and Compliance:

• Adhere to all safety protocols and regulations to maintain a safe working environment.
• Ensure compliance with environmental regulations related to marine service and repairs.

Documentation and Reporting:

• Maintain accurate records of services performed, including time, parts used, and labor.
• Utilize service management software to log and track repairs and maintenance tasks.

Team Collaboration:

• Collaborate closely with other technicians and service team members to ensure efficient workflow and customer satisfaction.
• Assist in training and mentoring junior technicians as needed.
• Perform any other duties as assigned.

Job Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or a related field preferred.
• Minimum of 2 years of experience in marine service and repair.
• Strong mechanical aptitude and problem-solving skills.
• Proficiency with diagnostic tools and marine service equipment.
• Knowledge of marine engines, auxiliary engines, and cargo pumps.
• Ability to read and interpret technical manuals and schematics.
• Capability to lift heavy objects and work in various weather conditions, performing physically demanding tasks.

Role:

• Diagnose and troubleshoot problems with marine engines, auxiliary engines, steering systems, and other related components.
• Carry out repairs on inboard and outboard engines, including work on fuel, cooling, and exhaust systems.
• Perform routine maintenance to ensure all shipboard systems are functioning properly.
• Maintain cleanliness of the ship and engine room while onboard.
• Provide detailed reports on work performed and communicate the nature of repairs and services to customers.

Safety and Compliance:

• Follow all safety protocols and regulations to maintain a safe working environment.
• Ensure compliance with environmental regulations related to marine services and repairs.

Documentation and Reporting:

• Keep accurate records of all services performed, including time spent, parts used, and labor involved.
• Use service management software to log and track repairs and maintenance tasks.

Team Collaboration:

• Collaborate with other technicians and service team members to ensure efficient workflow and high levels of customer satisfaction.
• Assist in training and mentoring junior technicians as required.
• Perform any other duties as assigned.

Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or a related field is preferred.
• Minimum of 2 years’ experience in marine service and repair.
• Strong mechanical skills and ability to solve problems.
• Proficient in using diagnostic tools and marine service equipment.
• Knowledge of marine engines, auxiliary engines, and cargo pumps.
• Ability to read and understand technical manuals and schematics.
• Capable of lifting heavy objects, working in various weather conditions, and performing physically demanding tasks.

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Job Description:
The tier-3 support engineer will be supporting web browsers technologies in Windows 10 and 11 operating systems.

Area of responsibility:
• Key point of contact in Asia for tier-3 browser related support for incident and service request.
• Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
• Create and update baseline settings documentation for all browsers across all platforms.
• Maintain Intune CSP and related policy configuration.
• Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
• Create and maintain Knowledge Base articles for the web browsers topics.
• Create and update baseline documentation for all browsers across all platforms.
• Collaborate with Packaging Team for deployment of browser frontend technologies.
• Troubleshoot complex issues with vendors.

Technical requirements:
• Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
• Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
• Good knowledge in MEM Windows applications fundamentals.
• Good knowledge in Microsoft registry.
• Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
• Intermediate scripting skills in Microsoft PowerShell.

Pre-requisites:
Experience Level: L3

Skillset:
· Minimum 8 years of IT support experience with at least 2 years' experience in tier-3 browser support.
· Good business writing skills in documentation drafting.
· Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
· Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third-party browser publishers’ KB articles and guides.
· An independent and dependable team player.

Education:
· Bachelor's degree in computer science / information technology / engineering or similar
· Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.

Job description:

• Be the point of contact for service desk.
• Provide 1st and 2nd level support to troubleshoot IT issues.
• Provide assistance & support to IT Projects.
• Assist in the daily running of data center and server management.
• Assist in procurement, document control, asset tracking & administration.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience.
• Experience in creating user’s account and mailboxes on AD and Exchange.
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee.
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting.
• Good knowledge in diagnostic of hardware issues on PCs and notebooks.
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc.
• Able to work independently as well as in a group.
• Good organization, communication and interpersonal skills.

You are assisting the in-house IT Engineer in managing and resolving the day-to-day IT requests from employees. These tasks may include, but are not limited to the responsibilities as follow:

Responsibilities:

· Installing and configuring computer hardware, software, systems, networks, printers and scanners.

· Maintain and monitor the list of e-mail address in the company.

· Create login credential and the access rights to the new employees and deactivate all the access when employees leave the company.

· Ensure the security of data, network access and backup systems are kept up to date.

· Providing technical support across the company, including repairing and replacing equipment when necessary.

· Manage and update IT infrastructure list for the whole company.

· Raise Purchase requisition by identifying and selecting the appropriate equipment that align with the requirements of management.

· Support overseas office user from remote connection.

· Any other ad-hoc duties as assigned by IT lead/Management.

Requirements:

· Only Singaporeans may apply

· Part-timers are welcome

· Diploma or Degree holder with 2-3 years of relevant working experience.

· Extensive knowledge of computer hardware systems

· Familiarity with general OS systems, Enterprise, programming languages, and Office software

· Knowledge of LAN and wireless networks

· Good communication skills

· Ability to troubleshoot complex software and hardware issues

· Knowledge of database and networking security systems

ROLE DESCRIPTION SUMMARY

Thales is seeking suitable candidate for the position of Service support engineer.

You will be maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system that Thales Solutions Asia (TSA) have designed for Singapore Changi Airport.

You will be part of a team of dedicated engineers that demonstrate superior technical competency in ensuring system availability, performance and security

KEY ACTIVITIES AND RESPONSIBILITIES

As aField Service Engineer, you are accountable for:

· Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

· Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

· Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

· 2 shifts of 12 hours, 24x7 operation

· Able to cope in a highly pressured fast-paced environment

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Customer orientated with high level of service attitude

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

· Perform other job responsibilities as and when assigned

Education

Diploma / Bachelor’s Degree in IT/Engineering discipline

CCNA certified

Experience

Minimally 1-2 years of experience in supporting network, security, server and UPS

Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

• Location : Tuas West
• Experience in Chiller
• AWS & VB provided

Key Responsibilities:

• Schedule and track chiller maintenance activities.
• Ensure adherence to maintenance checklists and schedules.
• Test, commission, and fine-tune new chillers independently.
• Oversee on-site project execution, including FAT and SAT, for optimal chiller performance.
• Interpret technical documents, as-built drawings, and schematics.
• Analyze operating data and address repair issues as needed.
• Manage chiller overhauls and supervise subcontractors for quality assurance.
• Prepare detailed service reports for each assignment.
• Address customer service issues promptly and recommend preventive measures.
• Conduct risk assessments and ensure safety during service and repairs.
• Perform additional tasks as required by the Department Manager.

Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• At least 3 years of relevant experience with chiller systems.
• Proficient in guiding and troubleshooting HVAC faults, particularly with modular screw chillers, centrifugal chillers, and absorption chillers
• Willingness to undertake short-term overseas assignments

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

Assistant Service Engineer / Service Engineer

Salary: $2000 - $3500

Working Hours: 8.15am - 5.45pm

Working Days: 5 Days [Monday - Friday]

Working Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

• Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category under SA, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices in SA

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/6288

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Basic $4000 - $5200 + Variable Bonus + Allowances
• Excellent Welfare and Benefits + Career progression
• Working location: West / Northeast (Both location available)
• Working hours: 8:30am – 5:30pm (Mon – Fri)
• BMS / ACMV / Electrical / ELV
• Training Provided

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS//DCS//PLC//SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management

Requirements:

• Diploma and/or Degree in Electrical, Mechanical, Mechatronic Engineering or equivalent
• Knowledge on BMS / ACMV / ELV – Project Management will be a plus point – TRAINING will be provided for candidate with less experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Location: Tuas (Company pick up available - West & North)

Salary: $3,000 - $4,000 + OT + AWS + Performance bonus

Working days: Monday - Friday

Working hours: 8:30am – 4.30pm

Job Description:

• Product delivery training to distributors and customer
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

• Perform verification, calibration and preventive maintenance (PMs) with in-house Metrology SOPs

• Maintain in-house calibration and qualification tools to ensure that they are timely calibrated and maintained

• Handle and Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM, Qualification, repairs)

• Ensure that the External 3P vendors are qualified under Customer off-site and on-site requirements prior their service job execution

• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA)

• Identify and recommend customers appropriate inventory type and quantity of inventory supply of critical equipment service parts, verification/calibration/PM kits and service tools replacement to minimize instrument downtime and budget planning.

• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program, using in-house Asst Management system in the following areas:

• Training

• Service Reports of all equipment and calibration tools for all services performed

• Asset information

• Vendor Qualification Review

• Effective communication and coordination with customers, vendors, multi-functional team in the company to ensure services can be carried out effectively.

Qualifications and Criteria

• Min Diploma in Chemical engineering / Biomedical engineering / Mechanical / Electrical engineering
• Min 1 year of engineering exp or Lab experience

Lifescience MNC

Office hours Mon to Fri

Up to $3.2K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)