ntegrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
This position is part of the APAC Customer Care Team located in Singapore and will be hybrid. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things
In this role, you will have the opportunity to:
- Confirm the daily sales data in Japan Daily Order Report and complete orders transactions using the Japanese ordering system (Rakuraku)
- Provides pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase
- Fields and resolves customers' inquiries and complaints, e,g. pricing, account information, or product satisfaction, leading up to and after order placement to provide a positive customer experience
- Evaluates the customers issue and complaints and navigates between multiple systems and communication channels to accurately serve customers and provide informed responses
The essential requirements of the job include:
- Diploma or Bachelor's degree with 1 to 2 years of customer service experience
- Computer skills (including Microsoft Office applications and proficiency in typing) required
- Proficient in both spoken and written English and Japanese language
At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.
