Total 20,068 service centre manager job vacancies in Customer Service category in Singapore

Service Technician

Salary: $2,500 to $3,000

Working Days: 5 days (9am - 6pm)

Office Location: Bukit Batok

Working Location: Singapore Islandwide - Client site

Main Responsibilities:

• Routine Maintenance: Performing regular inspections and preventative maintenance on BMS equipment and system. Ensuring that all equipment and systems operate efficiently to prevent breakdowns.
• Repairs and Troubleshooting: Identifying and fixing equipment and system level issues. Troubleshooting malfunctioning equipment and performing repairs to resolve issues promptly.
• Emergency Response: Handling emergency repairs, such as system breakdown or broken equipment. Responding quickly to maintenance requests from the Building Facility Team.
• Managing Building Systems: Monitoring the operation of building management systems (BMS), which may include HVAC, lighting, security, and fire protection systems. Adjusting settings and controls as necessary to maintain optimal building conditions.
• Performing replacement/ A&A work requested by building FM Team upon receive of Job confirmation.
• Record-Keeping and Reporting: Documenting completed maintenance tasks and repairs in logs or maintenance management systems. Reporting major issues to supervisors or management for further action.
• Compliance and Safety Standards: Ensuring compliance with local building codes, safety regulations. Following safety protocols for handling hazardous materials, using protective equipment, and working in potentially dangerous environments.

Experience and Qualifications Required:

• Diploma/Degree in Mechanical Engineering or Electrical Engineering or any related discipline
• At least 1~3 years of working experience in construction or retrofit projects in BMS/ACMV/Electrical/ELV Technical skills in Building Management System, low voltage electrical works.
• Hands on repair and maintenance skill is a must

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• S$ 2,500 - 3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Working location: Orchard / Paya Lebar

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Respond promptly to customer inquiries through phone, email, chat, and social media
• Address customer concerns and provide accurate information about products and services
• Building and keeping a good rapport with customers and fully comprehending their needs
• Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers
• Maintaining knowledge of current services to provide clients with accurate information
• Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output
• Finding new clients through participating in networking events and trade exhibits
• Prepare reports on customer service activities, trends, and performance metrics
• Participate in team meetings, training sessions, and performance reviews

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to handle high-volume customer interactions and remain calm under pressure
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Benefits:

• AWS, Performance bonuses and variable bonuses
• 18-21 days Annual Leaves

Responsibilities:

• Provide leadership to teachers in quality early childhood curriculum design, development and implementation of teaching
• Develop strategies to market and maintain the school’s student enrolment to maximise the school capacity
• Manage cost control in all aspects of school operations
• Establish and maintain positive and effective communication with parents and the school community
• Organise school events to support cultural, festive events, racial harmony etc

Requirements:

• Diploma in Pre-school Education-Leadership (DPL)
• At least 2 years of relevant supervisory experience in a childcare setting including infant care
• Strong leadership qualities with passion for equipping and inspiring young lives
• Experience in leading and managing the team in SPARK Accreditation process

Interested candidates, please send updated resume to Cheralyn

WhatsApp: 89223320

Email: [email protected]

Facebook: Preschool/Childcare Jobs in Singapore

Telegram Channel: Preschool Jobs Singapore

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Summary:

• 5 Days, 44 hours/ week
• Location: Central
• Basic up $2500
• Attractive employee benefits
• MNC, good career growth

Job Scope:

Server/ Service Crew

• Attend and greet customers
• Maintain high quality of food preparation/ handling and hygiene standards at all time
• Maintain cleanliness of equipment, workstations and café environment
• Performs POS and cashiering transaction

Cook

• Prepare and cook menu items according to café's recipes and standards.
• Ensure food presentation is consistent, high-quality, and adheres to the café's aesthetic.
• Handle, portion, and store ingredients properly to maintain freshness and prevent wastage.
• Maintain a clean and organized workspace, ensuring all tools and equipment are in working order.
• Follow proper food safety and hygiene standards.

Job Requirements:

• Minimum working experience in Hospitality or F&B industry
• Passion for delivering exceptional levels of customer service

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Jasmine Wong (R22107578)

We are looking for passionate individuals to join our company

Our offer:

For more details: O'Coffee Club - Our Story (ocoffeeclub.com)

——————————

✨Full-Time Staff benefits✨

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal Allowance
• Career Progression
• Various Locations

✨Part-Time✨

• $13/hr (Included with Airport Incentives, $1/hr)

Responsibilities:

• Responsible for smooth daily operations in café
• Preparation of high quality beverages according to menu
• Light kitchen duties and preparation work
• Provide good customer service
• Basic housekeeping

Requirements:

• Passion for service and F&B industry
• Positive work attitude and a team player

Attend to customers’ enquiries & issue ferry tickets

Requirements:

Able to commit for long-term

Can commit 5 days per week, on rotation basis

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Diploma and A Level
• No need experience , Training Provided
• Able to work 5.5 day Office Hours
• Able to commit for at least 1 year

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities:

• Registration of patients, queue management.
• Dispensing of medications and collecting payment
• Support doctors in simple procedures and chaperones
• Stocks taking of medication, consumables and equipment including replenishment.
• Basic clinic housekeeping

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Passionate to learn and work in the Healthcare sector
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

0.5-month completion bonus

Working Days/Hours:

Monday - Thursday: 8.30am - 6pm

Friday: 8:30am - 5:30pm

Job Description:

• Handle CRM enquiries.
• Route queries to the right processing officers for follow up.
• Draft and issue replies to external enquiries.

Job Requirements:

• Proficient in Microsoft Office
• Some customer experience handling preferred

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Duration: 6 months or longer

Location: Gul Lane (Company bus available from Boon Lay, Jurong East, CCK, Outram, and Bedok MRT)

Salary: Up to $5K

Working Hours: Mon-Fri, 8:15 AM - 5:00 PM

Job Scope:

Process customer orders and enquiries via email, fax, or phone

Follow up on billing and generate monthly reports

Coordinate with customers and sales on order status

Ensure smooth deliveries and resolve issues

Handle export shipments and prepare shipping documents

Investigate and resolve complaints

Ensure compliance with NEA and SPF regulations

Perform ad-hoc duties as assigned by the manager

Requirement:

-Min. Degree

-Has prior SAP knowledge

-Experience in SC shipping

If you meet the requirements of this role, please email a detailed resume to [email protected] or telegram @alexgohhl

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Inbound Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Duration: 12 months (Renewable / convertible)
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

• Collaborate with a multi-disciplinary team to provide professional and quality geriatric and neurological physiotherapy/occupational therapy to patients.
• Provide physiotherapy rehab within the Senior Care Centre
• Conduct group and individual activity for day care clients
• Document patient physiotherapy records accurately
• Have knowledge of therapy treatment for a wide range of injuries and conditions across all gender
• Assess and manage patients referred for physiotherapy independently and implement appropriate treatment plans

Job Requirements:

• Singaporeans Only
• Degree/Diploma in Physiotherapy (Full registration with AHPC)
• At least 2 years of clinical experience in a hospital setting, or relevant
• 3 working days per week (weekdays ONLY) [8am-5pm]
• Convertible to Full time position

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Perform routine tasks under the supervision of registered nurses in a Home Care Setting .

• Care for the health, well-being and safety of elderly.
• Deliver nursing care needs for elderly.
• Prepare and conduct programme activities for elderly.
• Update Individual Care Plans and relevant records.
• Look after clients’ personal care needs and cleanliness.
• Support caregivers and volunteers in caring for clients.

Job Requirements:

• Degree in Nursing
• Minimum 2 years Singapore working experience in Nursing Home / Day Care Centre
• Good communication and interpersonal skills.
• Possess a passionate disposition to care for elderly.

Check out Aber Care website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Our client is a seasoned provider of integrated building services, engineering solutions, and energy management.

• Response incoming calls and respond to customer's emails
• Handle customers’ complaints and feedback with a good closure
• Ensure timely resolution by following up on cases.

Requirements:

• GCE O Level and above
• At least 2 years of experience in Contact Centre environment.
• Ability to operate in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

POP located in Serangoon looking for Centre Leader.

Job Requirements:

Principal:

DPL + 2-3 years of Management Experience

Pay package and renummeration will be subjected to qualifications and experience.

Interested candidates please whatsapp 93550636 or email to [email protected]

Join our channels for latest updates!

https://whatsapp.com/channel/0029VabfRDxEVccCtACKwf3w

https://t.me/preschooljobssg

Cloud Recruitment Pte Ltd 23C1888

Melodie R22104898

Background Information

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a
part of their team!

Job Duties

• Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels
• Be the first contact and primary interface between all relevant stakeholders & maintain ownership of interactions throughout the lifecycle
• Identify and escalate issues when required
• Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline
• Review and enhance work processes with internal and external stakeholders to improve customer experience
• Other ad hoc duties as assigned

Job Requirements

• Minimum GCE O Level with 2 - 3 years of customer service experience, preferably in contact center
• Candidates with retail customer service experience will be highly preferred
• Resourceful, possess good communication & inter-personal skills
• Proactive and attentive to details
• Able to work in a fast pace and challenging environment

Other Information

• Salary Up to $2800 (Inclusive Incentives)
• Working hours 9am to 9pm (Shift, 2 days work, 2 days off)

Interested applicants, please email to [email protected] or WhatsApp to 98266796

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA Personnel Name: Agnes Ng

EA Personnel No: R1103939
EA License No: 90C3494

• Resolve equipment faults at customers' premises and ensure timely resolution.
• Coordinate with customers and sub-contractors to manage add-on project activities.
• Track work progress closely to ensure adherence to schedules and quality standards.
• Guarantee timely delivery of materials and equipment for site installation or fault rectification, and conduct periodic maintenance for customers.

Requirements:

• Diploma in Electronics/Electrical Engineering or equivalent,
• At least 2 years of experience in troubleshooting of card access systems, alarm systems, CCTV etc.
• Possess valid class 3 driving license.
• Comfortable with stand-by duty.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Position Overview:

The Manager, Senior Care Division (Strategy & Development) is responsible for driving the growth and strategic direction of PCF Sparkle Care. Key duties include assisting in strategic planning, identifying opportunities for service expansion, and staying updated on industry trends. The role involves leading partnership development, drafting partnership agreements, and ensuring effective collaboration with external partners. Additionally, the manager coordinates internal teams to ensure seamless care delivery and supports the overall goals of the organization. This position requires strong communication, project management, and interpersonal skills, along with experience in eldercare, healthcare, or social work.

Key Responsibilities:

Strategic Planning & Development:

• Assist the Head of Strategy & Development in formulating and executing growth strategies, identifying opportunities for service expansion, improvement, and innovation in eldercare.
• Develop and implement strategic planning initiatives for PCF Sparkle Care, ensuring alignment with long-term organizational objectives and community needs.
• Stay updated on industry trends, regulatory changes, and best practices to maintain PCF Sparkle Care's position as a leader in the eldercare sector.

Partnership Development:

• Identify, evaluate, and establish new strategic partnerships that align with the company's mission, objectives, and long-term goals.
• Cultivate and maintain strong, long-term relationships with key stakeholders, including healthcare providers, senior care organizations, non-profits, and community leaders.

Project Management & Measurement:

• Coordinate the seamless functioning of core partnerships and corporate projects.
• Lead negotiations, manage contracts, and ensure that all partnership agreements align with the organisation’s objectives.
• Monitor and report on the success of initiatives, tracking key metrics and adjusting strategies as needed to meet targets.

Other Responsibilities:

• Take on additional duties as assigned by the Reporting Officer.

Qualifications:

• Degree Holder, preferably in Social Work, Gerontology, or Service Sector disciplines.
• A minimum of 5 years of experience in eldercare or healthcare sector.
• Demonstrated experience in project management and partnership development within the healthcare, eldercare or related sectors.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Excellent organizational and team-building abilities for effective project management.
• Ability to build and maintain strong relationships with diverse stakeholders and establish mutually beneficial partnerships.
• Competence in managing cross-functional teams and processes to achieve organizational goals and KPIs.

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Full-Time Bartender cum Service Crew

44 hours, 5 days a week

$2400-$3000/month

May increase pay depending on performance and prior experience.

- Responsibilities:

• Assist with daily operation;
• Tap draught beers;
• Check stocks and update stock list when needed;
• Will be taught mixing of drinks;
• Maintain overall cleanliness of shop front;
• Upselling of company’s products

- Requirement:

• Minimum 1 year experience in bartending, with good knowledge in spirits and cocktails;
• Able to do basic cocktails efficiently and manage the bar, including maintaining stocks;
• Good communication and interpersonal skills;
• High initiative and energetic personality;
• Able to work under pressure and in a fast paced environment;
• Possess good working attitude with a passion for service and strong team player;
• Able to speak fluent English required

Though similar working experiences are preferred, we are open to individuals with right attitude and motivation.

• Fun and fulfilling working environment!
• Annual pay increment!
• Monthly bonus will be given subjected to work performance!
• Attendance allowance given!
• Annual leave will be given!
• Tips sharing!
• Medical Benefits!
• Meals provided!

Preferably living around central/town area.

Transport home provided if work till 12am and beyond.

Have to work on Fridays, Saturdays & Eve of Public Holidays.

Rotating shift depending on staff availablility.

Can start immediately.

SMS: 98320936 (Ms Ong)

Information:

1. Salary range: $4,000 - $5,500, with $250 Transport allowance
2. Working hours: Mon-Fri: 8.30am - 5.15pm

Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• After-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Installation, commissioning & on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical & training documents are up-to-date.
• Provide training to distributors & dealers for service and troubleshooting skillsets

Requirements:

• Diploma/Degree in Electrical/Mechanical/Mechatronic
• At least 5 years of marine field servicing experiences
• Ability to travel in the APAC and SEA region (10-15%)
• Knowledgeable in power generation products, electrical and control system
• Prior electrical and control experience with control system such as John Deere ECU/ KDI ECU

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

• Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.
• Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Overview

As a Customer Success Account Management (CSAM) Leader, you will be responsible for a high performing team of Customer Success Account Managers (CSAM’s and CSAM Managers) who are at varying stages of career development, portfolio and program management, cloud service management and technology expertise. This is an exciting role that will help fuel customer in ASEAN, through your leadership with business, customer, and team growth.

This role has direct people management responsibility has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Leader is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities.

Responsibilities

• Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
• Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• You will develop a team culture identifying and sharing Customer insights and opportunities with their with Account and Sales teams to drive new opportunities for growth, consumption and customer success.​
• Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
• Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will drive operational, consumption and usage excellance using insights to support adoption, change and success for our customers.
• Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
• You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.

Qualifications

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 7+ years relevant work experience within customer industry.
• 5+ years people management experience.
• 5+ years experience managing a consumption portfolio.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.