Total 18,107 service engineer job vacancies in Customer Service category in Singapore

A Customer Service Manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.

Customer Service Manager responsibilities include:

• Improving customer service experience, create engaged customers and facilitate organic growth
• Taking ownership of customers issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused towards that mission

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Responsibilities:

• Meet monthly and yearly sales and EBT targets by effectively implementing service sales strategies and tactics.
• Engage with current clients to generate leads and convert them into orders.
• Enhance revenue growth and profitability by promoting and selling service solutions.
• Introduce and advocate service concepts to our established customer base.
• Collaborate with cross-functional teams (e.g., Application Engineering, Software Development) to deliver technical solutions meeting client needs.
• Work with the service business unit colleagues to devise obsolescence management and implementation plans with clients.
• Monitor customer feedback and Net Promoter Scores, initiating discussions as necessary to enhance service quality.
• Ensure accurate data maintenance in global tools such as Salesforce and SharePoint.
• Discuss and invoice billable incident tickets promptly with clients.
• Serve as the primary point of contact for escalation management within the company and client organization.
• Lead sales negotiations and see them through to closure.
• Develop and renew Service Level Agreements (SLAs) as needed.
• Cultivate enduring customer relationships.

Requirements:

• Diploma in Engineering or related field with a minimum of 2 years of sales experience.

You may email your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

The Job:

• Order to CashCommunicate regularly with customer to handle their PO and confirmation
• Coordinate with warehouse for stock availability
• Arrange delivery to meet customer expected date and invoice on time, coordination with warehouse
• Replenishment stockRegularly communicate with sales for market development
  Calculate stock requirements based on demand planning and historical data
  Create PO to respecting supplier (affiliate or non-affiliate)
  Monitor and ensure all PO's in line with requirement and communicated
• Import ActivitiesMonitor shipping schedule, receive notification of arrival of import materials, closely coordination with GBS
  
  

Interested applicants may email resume to [email protected]

JANE LUI JIE'EN (CEI Registration No: R1104482)

Recruit Express Pte Ltd (EA: 99C4599)

Position Summary: Diabetes Singapore is seeking a dedicated and versatile individual to join our team as a Customer Service cum Admin Assistant. This role is integral to our mission of providing exceptional support and information to people affected by diabetes, their families, and the community. The ideal candidate will be a compassionate communicator, well-organized, and adept at multitasking.

Key Responsibilities:

1. Customer Service:

• Respond to inquiries and provide information about diabetes and related services to clients via phone, email, and in person.
• Assist in scheduling appointments and managing client records.
• Offer empathetic support and guidance to individuals and families dealing with diabetes.
• Liaise with healthcare professionals and other stakeholders to coordinate care and services.

1. Administrative Duties:

• Perform data entry tasks and maintain accurate client records.
• Assist in preparing reports and presentations related to diabetes care and support.
• Manage office supplies and ensure necessary equipment is available and functioning.
• Support the organization in event planning and execution, including workshops, seminars, and fundraising events.

1. Outreach and Education:

• Participate in community outreach programs to raise awareness about diabetes.
• Assist in developing and distributing educational materials.

1. Team Collaboration:

• Work collaboratively with other team members to enhance service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications:

• Diploma in a relevant field or equivalent experience in customer service/administration.
• Excellent communication and interpersonal skills.
• Proficiency in computer skills, including MS Office and database management.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Compassionate and patient-centered approach.
• Knowledge of or interest in diabetes and healthcare is a plus.

Work Conditions:

• Full-time position, Monday to Saturday.
• Office-based role with occasional community outreach activities.
• Opportunity for professional development and growth within the organization.

Application Process: Interested candidates should submit their resume along with a cover letter highlighting their suitability for the role. Applications should be sent to the specified email address [email protected] or through the mycareersfuture.gov.sg portal.

Diabetes Singapore is an equal-opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals.

We are looking for contract Customer Service Agent to be outsourced to our clients from the healthcare industry.

Job Description:

• Process customer orders and inquiries daily via email, fax, or phone
• Follow up closely with business units on fixed and ad-hoc billing, including generating monthly reports and posting invoices
• Coordinate and communicate sales order status to customers and sales teams
• Collaborate with internal departments to ensure smooth deliveries and address any issues promptly
• Manage export shipments for both intercompany and direct overseas customers, including preparation of shipping documents
• Assist in investigating internal and external complaints, identifying root causes, and proposing solutions
• Ensure compliance with hazardous substance regulations, including validation of licenses from customers
• Perform ad-hoc duties as assigned by manager

Requirement:

• At least a Diploma in any discipline with 3 years of relevant experience.
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Proficient in SAP.

All qualified applicants, please send in your resume to:

[email protected]

Elyssa Koh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Main Purpose of Job :
The Service technician is the specialist when it comes to scheduled maintenance, defined assembly and
standard repairs. His work is of the highest quality, professionalism and efficiency.
He carries out his tasks independently and in doing so contributes significantly to the preservation of the value
of the customer's vehicle.
He supports his team colleagues, e.g. the system technician, in performing comprehensive or complex work or
repairs on vehicle systems such as the power train, comfort or safety systems.

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities:

· To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters)

· Assist the Cluster manager in the implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic.

· Oversee and supervise the training and development of clinic staff members

· Plan and coordinate the daily work assignments and operations

· Manage a group of patient service associates and conduct appraisals for these staff

· Coordinate the daily administrative matters including of reconciliation of accounts payable and receivables.

· Working in partnership with clinic staff members to ensure the delivery of quality patient care and services.

· Work closely with Clinic staff and Head Office Operational Support and other stakeholders to ensure that the clinic runs smoothly

· Ensure that facilities are patient-friendly, safe and clean.

· Responsible for ensuring that clinic staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

· Responsible for communication between staff and head office. Coordinator should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems

· Perform reception duties, scheduling of appointment, registration, dispensing of medication, payment collection and administrative duties relating to patients.

· Involve in administrative functions relating to work area such as stationary/drug/consumable ordering/stock-take

· Perform sterilization related work

· Perform other ad-hoc duties as assigned

Requirements:

· Possess at least a "O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.

· At least 2-3 year(s) of working experience in the related field is preferred

· Excellent written and oral communication skills, with the ability to interact with patients, families, staff and others both verbally and in written correspondences

· Excellent teamwork & people skills

· Motivated individual and able to work independently with minimal supervision

· Good interpersonal skills with a pleasant personality

· Confident in handling administrative work using – Word/Excel, computer system and mobile apps

· Able to commit 5.5 days work week

Field Service Engineer

We are looking for experienced full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3-5 years of IT deskside support experiences.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Location: Somerset

Working Day: Mon-Fri 10am -7pm, Sat 10am - 6pm (PH & Sunday off)

Salary: $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

• Attend to patients enquiries.
• Scheduling and registering patients for appointments.
• Providing assistance to patients.
• Handle feedbacks and complaints.
• Other duties as assigned by superiors.

Job Requirements:

• Min. GCE 'N' / 'O' Levels and above
• Relevant experience will have an added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Youth Work Associate

Working location: Near to Buangkok mrt
Working hours: Shift work(2 shifts, 8 hours/shift); 8:30am – 4:30pm // 2:30pm – 10:30pm
Salary: $2600 - $2900

Youth Work Associate will be working with the youths staying in an institutional facility, which focus on community rehabilitation.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions.
• Ensure safety and security of premises, include perform body & property check, carry out security patrols, dormitory checks, and conduct urine test (when necessary)
• Manage and provide care for the daily living needs of the residents in the Hostel.
• Plan and conduct engagement activities in educational and recreational programmes for the residents
• Able to develop positive relationship with the residents.
• Facilitate proactive and restorative circles (attain competence)
• Involve in admission process.
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• Diploma with 2 years working experiences.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Guest Service Officer

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Source/publish tender or quotation opportunities.
• Manage the submission of tender or quotation.
• Review/check tender documents & contract terms and conditions prior to submission.
• Maintain tender/quotation and contract extension in tender tracking system.
• Handle post tender queries and correspondence.
• Check purchase orders against tenders and quotations.
• Ensure timely filing of all the tender/quotation documents.
• Respond to all enquiries from customer and clients in a customer service orientated manner.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, or any other duties and tasks assigned.
• Any other tasks that may be assigned due to the exigencies of operational requirements.

Job Requirements:

• Min diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a FMCG industry, one of the leading players to provide foodservice. Due to business needs, they are now recruiting a Stock Control Executive to be part of their team for ongoing transformation projects. They are located in the West.

Duties of Customer Service Executive:

• Coordinate customer orders from start to finish, overseeing the entire order-to-cash process
• Collaborate with various teams to promptly address requests and issues
• Handle return processing and manage price adjustments
• Expedite and monitor customer orders, responding to inquiries via email, WhatsApp, etc.
• Implement corrective measures to address customer concerns and improve order fulfillment
• Ensure compliance with company and business policies, managing open sales orders and ensuring smooth order processing

Requirements:

• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Our client is a Global MNC company in the Supply Chain industry. Due to their current expansion plan, they are looking for a Customer Service Coordinator to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Handle the receiving/processing of company’s account orders and inquiries promptly, providing excellent customer service
• Maintain the necessary updated records and pricing document
• Handle the company’s online orders, as well as adjustments on online item pricing
• Identify suitable suppliers to fulfil the company’s spot buy requirements
• Coordinate with external logistics vendors on the necessary matters while optimizing costs
• Update/Maintain customer order information in the company’s system
• Generate reports for the various company stakeholders when tasked
• Ensure the timely processing of company’s billings to facilitate smooth accounts receivable
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any relevant field of studies
• Minimum 3 years of relevant Customer Service/Order Processing experience
• Experienced/Knowledgeable in SAP or ERP system

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Working Days: 4 days (public holidays off)
• Working Hours: Mon-Thu 9am - 330pm (30mins break)
• Salary: $1,400
• Locations: Raffles Place or One North MRT [ fix location ]

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working Days: Monday - Friday
• Working Hours: 930am - 830pm (Inclusive 1 hr break time)
• Salary: $2300 - $2500
• Locations: Raffles Place / One North MRT [ fix location ]

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with an unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivaled comfort but also leaves a positive impact on the planet.

Customer Service Associates play a crucial role in fostering customer satisfaction and contributing to the overall success of the retail business.

You will be -

• An advocate for Sunnystep products among customers, corporate clients, and retail partners; address their concerns and respond to their inquiries in a prompt manner
• Responsible for addressing inquiries, monitoring complaints, and feedback through various channels of communication
• Engaging with consumers in the product development process by channeling their feedback to the team, addressing product quality issues, and collecting new ideas for product development
• Maintaining and regularly engaging with customer groups on social media and chat channels such as WhatsApp
• Engaging with our online customers regularly with live-streaming activities on various e-commerce and social media platforms
• Sending out newsletters regularly to our customer base; keeping customers informed about new product launches and marketing activities
• Planning and closely working with our retail partners with promotional activities and events
• Organizing regular client engagement and appreciation events, both online and offline, adding value to our customers and keeping them engaged in our community
• Sourcing and sending appreciation gifts to VIPs in our community

We want to speak with you if you are/have –

• Passionate about customer service and experience
• Excellent and positive service attitude
• Hardworking and highly proactive
• Excellence in critical thinking and analytical skills
• Self-motivated, result-oriented, independent, and able to multi-task
• A good team player with excellent interpersonal and communication skills
• Able to work under stress and thrive in a fast-paced environment

Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Talent Acquisition Manager, Sheryl Elnar – [email protected].

Info can be shared ATM: -

• Basic UP $2600 (No Exp Req) + Transport Allowance + VB
• 5 days (Office hour)
• East

Responsibilities: -

• Diagnose, repair or install new or modified equipment at customer facilities
• Investigate and resolve customer reports of technical issues
• Conduct training for customers on the safe operations of equipment & maintenance
• Process spare part order and promote service contract with customer.

Requirements: -

• Min. Nitec in Electronics / Electrical / Microelectronics Engineering
• No experience required, training is provided
• Willing to travel islandwide

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)