Total 17,390 service operations manager job vacancies in Customer Service category in Singapore

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Officer.

Customer Service Officers are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Workplace location: 1 Marine Parade Central #13-05, Parkway Centre Singapore 449408

Benefits:

• Salary: $2400
• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Important: Please email your resume and recent photograph directly to [email protected]

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview.

Job Responsibilities

Casework & Counselling, Information & Referral

1. Provide Information and Referral services
2. Provide case intake for walk-in clients
3. Handle up to 30 cases as assigned, maintain client’s records and monitor their progress
4. Activate the cases in each quarter and ensure timely closure for inactive cases that are no longer in need of service
5. Complete case recordings timely
6. Complete the BPSS, FAST and CMP timely and within review period
7. Provide timely response and relevant intervention to clients
8. Collaborate with relevant partners in addressing the concerns faced by the family through case conferences and other collaborative intervention
9. Tap on external schemes, services, programmes that can improve well-being of clients
10. Attend regular supervision for case direction, support and enhancement of clinical skills

Community Work

1. Be a member of the Community Work Task Group
2. Assess the needs and requirements of the community within the FSC boundary for intervention
3. Plan, organise, execute and evaluate community work interventions

OR

Groupwork

1. Be a member of the Groupwork Task Group
2. Develop the proposal paper for a Groupwork project
3. Coordinate, facilitate and evaluate the groupwork

Others

1. Any other duties as assigned by the Centre Manager

Qualifications and Requirements

1. Degree or Post Graduate Diploma in Social Work; preferably an accredited Social Worker
2. Minimum 3-5 years’ relevant work experience in social work setting
3. Has a pleasant disposition, with good communication and interpersonal skills

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Responsibilities

Attend to all intakes of customers' cars for repairs.

Give qoutation for enquiries.

Vehicle intake and perform daily service sales of service product and upsell

Administer all documentations for costings, claims and vehicle service history

Prepare job orders as to customers' needs

Ensure all customers' issues and complaints are resolved effectively and promptly

Be attentive to all customer’s needs and requests pertaining to the service for the vehicle

Job progress follow up and recommendation of any additional jobs required

Any ad hoc duties as assigned by superior

Inside Sales Representative (No product selling or closing is required)

• Company is a MNC in Engineering related industry and candidates with no experience are welcome as training will be provided.

• This role will work with marketing and sales department and gain exposure to strong communication skills.

• Minimum GCE “O” Level

Locations: near to Bendemeer / Lavender MRT

Salary: Up to $3000 + Up to $800 Monthly incentive

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

*** This Job location is based in Woodlands and it is for the new Woodlands hospital which is walking distance to the Woodlands North MRT (Te1).

We are currently looking for Patient Service Associates ,

multiple positions for different departments within the Hospital also note that this is a Shift based job

Those with Customer Service , Front Desk , Guest Service experience can apply for this position

Those with Current or Previous experience as a Patient Service Executive (PSE) or Patient Service Associate (PSA) with other hospitals / clinics can also apply .

Please send us your resume via email to ; [email protected] or

for faster response pls what's app to ; 89102000

Must be Singaporean or Singapore PR to apply for this position .

Salary Range is from S$ 1800/- to S$ 3200/- depending on your qualifications , experience .

We are a recruitment agency specifically for Health Care professionals and we also have our own job portal (the-syringe.com) . We have other jobs also available please write to [email protected]

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events, problems, and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures.

• 5 days, 12hr rotating shifts (9pm to 9am/9am to 9pm)
• MNC, North, 14 working days per month
• $3500 - $3800, shift & HP allowances, AWS, bonus
• Overtime claimable
• Start immediately

Job Description

• To support customer site for probe cards on the following: Card repairs, Pin replacement if possible
• Advise customer on technical details for evaluations / improvements etc
• Liaise with HQ Italy for any issues / technical documents / evaluations / follow up
• Work with Headquarter vertical repair team for cards sent back to Headquarter in Italy
• Report / trackers update for internal and customer
• Support overseas sites if necessary

Requirements

• Possess a Diploma / Above in Electrical and Electronics / Electrical or equivalent
• At least 2 years’ experience in Electrical Wafer Sort / Final Test Testing
• Troubleshooting & Isolation of problems
• Able to read PCB schematics

Interested applicants, please send your resume to [email protected]

Job Descriptions

• Ensure the smooth running of Kiosk operations
• Provide excellent customer service and ensure orders accuracy.
• Work in a team to attain high standards of product quality & service.
• Able to work independently during off peak hours
• Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• Operation includes closing/opening & clean up
• Perform other related tasks as assigned by managers and supervisors.

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working hours

• 5days work week

• Provide financial counselling to patients and third parties.

• Administer admission and discharge of patients.

• Bill handling including Mediclaim and deposits collection.

• Handle customers’ enquiries regarding bills.

• Coordinate admin duties as assigned with different stakeholders to ensure smooth operation.

Job requirements

• minimum 3 years of working experience, preferably in healthcare setting
• diploma or degree in hospitality / Business Administration / Accounting
• Experience as a patient service associate will be highy advantageous

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)

Brief description of the Restaurant

Kooks Creamery an F&B desserts cafe that sells an array of artisanal ice cream, lava cookies. We aim to create simple yet delectable desserts to our customers of all ages.

Job Descriptions

Are you are an ice cream enthusiast who simply loves ice cream as much as us? We are in a lookout for someone who has a great personality and someone who is a team player, dynamic and who is able to oversee the daily operations of the shop floor.

• Enforce standard operating procedures
• Manage the cafes to meet or exceed standards in food quality, safety and cleanliness friendly service
• Conduct weekly inventory stock check
• Proficient in daily operation tasks e.g. cashiering, scooping ice cream etc.
• Any other tasks as given by Management/ Supervisor from time to time

Job Requirements

• Preferably someone with relevant working experience in similar roles in the F&B industry
• However, candidates with no prior experiences may apply
• Good communication and interpersonal skills
• Driven and passionate about work and a team player

Working hours

• 5 days, 44 hours

Patient Service Associate, Admin
Duration: 18 Months
Location: Outram Park
Salary: Up to 3.2k

Job Description:
•Coordinate with stakeholders on resource change requests.
•Create, modify, maintain, block and level load resource calendars promptly and accurately.
•Perform block moves and reschedule patients’ appointments (e.g. when there are urgent changes to doctors’ clinic sessions or templates).
•Inform affected patients on the rescheduled appointment within the established service level and attend to their enquiries/requests professionally.
•Observe excellent customer service and telephone etiquettes.
•Perform service recovery for feedback related to resource movement together with Office of Patient Experience team.
•Be familiarized with resource scheduling workflows, work instructions and quality procedures.
•Assist with UATs during system enhancements.
•Assist to investigate issues related to resource management/modification.
•Assist to compile and prepare reports.
•Participate in improvement projects, training, and development programmed.
•Perform any other duties as assigned.

Job Requirements
•Min Diploma in any field
•Min 2 years of experience in healthcare, call center or service-related industry.
•Able to multi-task and work in fast-pace and dynamic working environment

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Descriptions:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testing
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Job Requirements:

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Petrol/Diesel Engines or Generator Sets
• 2-3 years’ experience in mechanical engineering
• Positive attitude and willingness to learn
• A strong commitment to all health and safety guidelines
• A problem-solving ability

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

As a Customer Service Officer, you will be expected to communicate professionally, determining the nature and purpose of their enquires. Ensure customers’ requests and queries are attended to promptly, politely, and efficiently.

Job Responsibilities:

-Manage and provide customer service support via Emails to resolve client queries
-Understand customers' needs and provide appropriate/ customized solutions
-Ensure information such as production information, pricing and promotion are up to date
-Handle day-to day operational tasks of the retail store
-Process payment transaction

Job Requirements:

-Service-oriented, positive attitude and willing to learn
-Be informed of the news and trends of the PC market is an added advantage
-On-the-job training will be provided

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)

Roles & Responsibilities

We are looking for candidates who possess integrity, a pleasant personality and strong inter-personal skills to join our expanding team.
Job Requirements:
To receive and register
To collect payment, dispense products / booking of next appointment.
To attend to Client requests and queries appointments, and services via phone calls, SMS / whatsapp messages / emails.
To handle end-day closing / settlement.
Taking of minutes during department meetings.
Any other ad-hoc duties assigned by the managers.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

Job Description:

Job Objectives

The job holder will be in charge of Customer portfolio and is Airbus Helicopters representative for any concerns regarding Spares, Repair, PBH, Blades, AOC and Warranty administration flow.

• To guarantee the logistics performance to the customers for Spares, Repair, PBH, Blades, AOG and Warranty needs while securing Airbus Helicopters Material & Logistics financial performance.
• Manage and coordinate all actions for customer satisfaction. He/She needs to organize regular meetings, visits with the customers. Provide customer with information on support and services.
• Collect and discuss customer feedback.
• Monitor the support and service performance at individual customer level.
• Launch and pilot any required action plan.
• Act as Customer Support Manager (CSM) focal point for customer interface and support Vietnam based customers.

Job Responsibilities

• Ensure treatment of all customer’s orders and deliveries on time and on quality.
• Ensure customer reporting of order book.
• Regularly liaise with central organization stakeholders, such as Head of Segment and CLM referent by ensuring proficient communication.
• Monitor logistics KPI & performance (including financial performance) and the KPI performance at the individual customer level.
• Launch action plan regarding KPIs dashboard and problems/opportunities met.
• Share forecast & planning about customer’s logistics flow anticipation, fleet data collected and trend analysis.
• Provide recommendations to improve logistics service (internal / external).
• Ability to communicate and know the customer and their organization (e.g. Executive team, Engineering, Finance, Maintenance, Planning, Customer’s buying process / cycle including legal and commercial aspects, T&Cs, budget planning) as well as understand the customer’s market & environment.
• Establish credibility with customers to develop strong and lasting relationships with key customer executives / customer’s stakeholder based on mutual trust, respect, integrity and credibility.
• Building confidence and trust gaining the right to advise on customer strategy and increasing the customer’s loyalty.
• Building a network within the customers’ organization and positively influence the overall perception of the business.
• Identify, assess, respond (to mitigate / to increase impact and/or probability),
• monitor, follow-up and report regarding risks and opportunities in his/her area of duty.
• Identify and prioritize events that might negatively/ positively affect the programme/process/ function objectives and categorize them.
• Launch and actively follow up on replenishment orders from the day of order placement until the day of parts availability including AOG assistance, lead-time monitoring, discrepancy report and freeze code processing considering the commercial policies applicable (Repair, warranty, upgrade etc.) and material and logistics related contractual obligations and industry standards.

Job Requirements

• Diploma or Degree in Business Administration, Engineering or related disciplines from a recognized institution
• Minimum 3 years managerial experience in Customer Service environment, preferably in the aviation industry
• Ability to communicate, interact effectively at different working levels
• Proficient in SAP, Microsoft Office like Excel is preferred
• Able to work independently in multi-task environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Service Engineer (Marine)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66085 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Logistics/ Transportation
• Position Title: Customer Service Officer
• Working Location: Penjuru Road
• Working Hours: 5.5 days (Mon to Fri, 9 am – 6 pm; Sat 9 am – 1 pm// 5.25 days after probation)
• Salary Package: Up to $3,000 + Allowance + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Develop and enhance customer relationships.
• Conduct and ensure total accuracy in inventory management through cycle counts and record keeping for all inbound and outbound activities.
• Address discrepancies in shipments and inventory with customers weekly.
• Process orders and shipments precisely, following customer and managerial directives.
• Collaborate with Warehouse Operations for prompt and correct inventory transactions.
• Perform other related duties as assigned by the warehouse manager.

APPLY NOW!!!

• Minimum GCE “O” level with at least 1 year of related working experience.
• Training is provided for inexperienced candidates.
• Able to handle physical warehouse tasks as and when needed.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66151 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Manage daily customer orders and transactions.
• Process cash and online payments.
• Perform cash reconciliation, deposit cash, and ensure no discrepancies.
• Address customer queries and complaints.
• Renew daily stock on shelves and inventory.
• Participate in monthly stock take and daily stock receiving.
• Provide basic product information to the customers.
• Assess and maintain the condition of signage, promotional displays, and equipment in the shop.
• Manage daily customer service operations and the customer service representatives.
• Sustain a high degree of customer satisfaction by training and guiding employees.
• Provide finance reports.
• Ad-hoc duties assigned.

Requirements:

• GCE “N” or “O” level or equivalent
• At least 1 – 2 years of retail or customer service experience
• Experience using AS400 System or POS System will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Able to handle over the counter transactions in an efficient and accurate manner.
• Assist in customers enquiries and ensure service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the products and services
• Educate and migrate customers to use digital platform
• Manage customer wait time and service level.
• Manage customer negative impact and complaints
• Perform all activities in accordance with the regulatory requirement
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed

Requirements:

• Highly adaptable, ability to deal with ambiguity.
• Experience in delivering excellent customer journeys and digital features
• Adapt at use of data to drive productivity and performance
• Ideally related experience or customer facing experience
• Willing to learn and not afraid to face customers
• IT Savvy (There will be a requirement to use the systems)
• Microsoft word, Microsoft Excel (Simple functions)
• Freshers are welcome (As long as they are okay to take and ready to learn)

Additional Info:

• Normal Hours - 8.10AM to 5PM
• Evening Hours - 9.40AM to 6.30PM
• Rotational Shifts

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.