Total 17,999 service operations manager job vacancies in Customer Service category in Singapore

Company: Automobile/Automotive, Manufacturing Company

Location: Central (Near MRT Station)

Position: Coordinator - Operations Support (Job ID: 18786)

Job Description

• Responsible for the efficient, timely and accurate preparation of shipping documents.
• Ensures timely notification and dispatch of shipping documents to customers and logistic providers.
• Check and process the freight billing from the logistic providers
• Maintenance of payment process to suppliers and insurance application.
• To achieve visualization of Key Performance of the department's goal and objectives.

Job Requirement

• Teamwork
• Communication skills
• Time management and accuracy
• Microsoft Office Proficiency (Excel, Word, Powerpoint)
• Candidate with knowledge and/or experience in logistics/supply chain field will be an added advantage.

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Job Description

• Responsible for the effective management and operation of Patients’ Registration counters including billings and collection matters.
• Process, respond to requests and handles all general enquiries & feedbacks received from patients
• Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
• Perform chaperon activities in the absence of the porter. Provide a wheelchair to the patients where and when necessary.

Job Requirement

• At least 1 years' experience in a customer service role preferably in a hospital environment
• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• Permanent night shift (4 On 3 Off)
• Candidate must be willing to work on permanent night shift
• Working hours:

Night Shift : 9:00 pm to 7.30 am

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The Customer Service Representative is responsible for achieving the highest level of Customer Service to both internal and external customers. Striving to achieve goals and objectives set within the department with the emphasis on quality and efficiency.

Responsibilities:

• Customer Service consists of International & Domestic Customer Service servicing customers supplied from Singapore (SADC & SDS)
• Provide customer service to customers, Field Based Representatives, Territory Managers and Internal Department.
• Ensure customer support is carried out in an efficient and timely manner.
• Ensure a high level of professionalism is met when interacting with both internal and external customers.
• Processing Customer Orders (Sales Orders, Consignment Orders & Blanket Orders)
• Process Media Orders
• Process shipments for Customers
• Prepare Letter of Credits for orders
• Answering and following up on customer queries

• Process and maintain standing monthly orders
• Chasing up customer orders
• Initiate the process of return goods
• Answering and transferring non-customer related phone calls
• Preparing Customer Service related Reports
• Identify and suggest improvements for Customer Service
• Continually evaluate and develop Customer Service procedures that are required as part of our quality system. Guaranteeing compliance to the quality system while ensuring continued efficiencies are gained but not disadvantaging the customer
• Other duties may be directed from time to time

Requirements:

• Degree or Diploma in Supply Chain Management, Logistics Management, Business Administration or other related discipline
• At least 3 years or above working experience in related Customer Service field, preferably from international trading business sector
• Resourceful and confident candidate who are able to thrive in a fast paced working environment

• Able to prioritize and multitask with minimum supervision
• Able to work independently and meet deadline.

• Well organized, with excellent telephone etiquette and strong sense of urgency
• Proficiency in PC applications – Word, Excel and Outlook
• Able to communicate in another language besides English to serve our APAC customers

Our goal is to have the voice of our customers at the center of our communications and our sales engagements. We believe it is their passion, enthusiasm and success that will best inspire other customers and prospects to embrace the innovative applications that we bring to market.

This is the job for you if you have a strong passion for understanding customers and an ability to develop and nurture working relationships with practitioners and C-level executives. You’re an organized, strategic thinker that can turn customers into rockstar advocates for industry marketing programs and sales efforts. You're a team player who loves collaborating with other stakeholder teams, including sales, customer success, and product marketing, to stay tightly aligned on customer priorities and readiness and messaging. You’re analytical and data-driven and can track a set of goals to measure the effectiveness of customer advocacy efforts.

Responsibilities:

• Develop a community of customer advocates that articulate the value of Source, secure and manage customer advocacy pipeline supporting the industry initiatives
  Engage with senior level customers in business conversations, and develop highly engaged, mutually-beneficial reference relationships
  Ensure a positive customer experience through day-to-day activities
  
• Produce evidence of customer successWork with stakeholder groups (e.g. solution marketing, customer success) to align customer content with buying center and industry messages and story lines
  Collaborate with marketing colleagues to create high-quality customer assets and sales tools including case studies, videos, presentations, podcasts, webinars, etc.
  Support priority industry activities with customer stories, such as trade shows, events, demand campaigns, brand campaigns.
• Work as an advocate for our team and customers internally
• Bring innovation and creative ideas to leverage the customer voice in content and marketing activities

Experience/Skills:

• 3+ years’ experience in B2B communications and/or B2B marketing
• Experience with customer advocacy programs or working with customers on marketing activities
• Demonstrated ability to build strong, lasting relationships with internal and external constituents (customers, product marketing, sales, executives, etc.)
• Strength in working with cross-functional teams
• Experience in developing and executing creative ideas and program
• Strong strategic thinking, problem solving, and analytical skills
• Superb writing and general communications skills
• Team-oriented approach
• Required to be bilingual in English and Korean

Location: This role will be based in Singapore and will support ASEAN, Hong Kong, Taiwan & Korea market.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Key Responsibilities:

• Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
• Resolve customers’ enquiries, complaints and feedback
• Assist with membership enrollment process
• Provide remote technical assistance to customers
• Manage outgoing calls to customers during customer journey including satisfaction survey
• Analyze each situation and escalate calls to the right team

Key Requirements:

• Possess relevant experience in the call centre / customer service environment
• Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
• Excellent team working skills and flexibility in approach to work
• Strong organizational skills, ability to multi-task and detail oriented
• Able to work on rotating shift (including weekdays and weekends) - 12 hour shift

This position will support and work closely with local Distributors to maximize product initiatives within the region. Develop and execute regional activities such as congresses, rep trainings and MedEd initiatives.

Responsibilities:

• Provide technical product training and support to distributor sales teams as well as to doctors, nurses and/or technicians on the use of Cook products.
• Support training sales reps and customers in regional meetings.
• Attend national and local meetings to support sales, procedural and product training.
• Support and assist in the creation of training materials.
• Identify opportunities to organize training, hands-on workshops, etc.
• Develop and cultivate working relationships with subject matter experts.
• Support clinical activities, test and research programs.
• Support new product prototype testing, perform field market analysis.
• Support new product launches and product presentations, tracking progress and growth.
• Co-ride with distributor sales teams to support indirect sales
• Identify customer opportunities for key products.
• Communicate regularly with DSM Lead/IBMs on targets and strategies to identify market and growth opportunities.
• Help DSM Lead/IBM to define detailed business plans for distributors, ensuring their needs are well defined, assessed and supported by the IMM and Division teams.
• Work with marketing, product managers and other project managers on achieving regional goals.
• Provide written reports to the DSM Lead/Manager, Indirect Business (SEA/IMM).
• Within scope of responsibility, ensure all quality, regulatory, and product specific requirements are met.
• Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards including Cook policy.
• Ensure that Cook's Code of Conduct is complied with in all business matters carried out on COOK’s behalf by both Cook employees and Distributors.

Requirements:

• Degree or above, major in medical science, business or other related discipline is preferred
• Ability to communicate fluently in English.
• Prior experience in outside medical sales or relevant clinical procedural experience preferred.
• Medical/clinical experience or knowledge of relevant clinical procedures preferred.
• Experience in providing training preferred.
• Knowledge of Microsoft software, e.g. Word, Excel, PowerPoint required.
• Knowledge both of Cook and competitive products preferred.
• Knowledge of the product range of the Division/Specialty and understanding of the associated medical discipline preferred.
• Ability to travel domestically and weekends as needed up to 75%.

Hiring: Customer Service Executive

Location: Holland Campus

Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)

Salary range: $2500 - 3200 (commensurate with experience)

Responsibilities:

• Respond to customer enquiries via phone calls or face to face
• Administration of enrolment; including preparation of documentations
• Conduct orientation
• Providing customers with details and information on course enquiries
• Operational duties of Customer Service department
• Coordinating and marketing of activities including road shows, preview talks and exhibitions
• Other duties as assigned by the Management

Requirements:

• Customer focused and proactive, able to communicate professionally and with confidence
• Resourceful team player with excellent interpersonal skills

Interested candidates, please send in your resume to: HR @ DIMENSIONS.EDU.SG & state in the subject as "Customer Service Executive (Holland)".

We regret that only shortlisted candidates will be notified.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

Job Description:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum a good Bachelor's Degree in any discipline
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations and possess a flair for technology application will be an advantage

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

Field Service Technician or Engineer with a qualification from the Information, Communication and Technology (ICT) industry, and experience supporting maritime infrastructure and advanced IT solutions. Responsibilities and tasks:

-Monitor condition and maintain optimal operation of maritime sensor networks, servers, and IT infrastructure with high focus on cyber security.

-Provision of ICT technical support service including operating systems (Windows & Linux), RDBS (primarily SQL Server), 3rd party software (primarily VMware), proprietary software and networks (LAN/WAN).

-Act as link between end-users and higher-level support.

-Conduct preventative and rectification maintenance at customer locations world-wide both on land and offshore.

-Conduct installation, commissioning, and setting-to-work activities at customer locations world-wide.

-Provision of technical and operational training at customer locations world-wide.

-Inclusion in a shared duty roster for remote and on-site support service 24 /7 including weekends.

-Provision of technical support service for marine sensors including radar, radio, CCTV, AIS, etc.

-Participate in Customer Support department meetings, if required.

-Precise reporting and documentation of performed maintenance and rectification.

- Any other appropriate tasks required by the Line Manager.

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang Way
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm / 9 am – 6 pm)
• Salary Package: Basic up to $3,000 + AWS + Variable Bonus + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond promptly to customer inquiries concerning quotes and operational matters.
• Handle inquiries, prepare quotations, and manage shipment activations, including cross-trade shipments.
• Coordinate smoothly with customers for incoming, outgoing, and cross-trade shipments.
• Liaise with Overseas Agents for shipment activities.
• Good understanding of import and export procedures.
• Ensure timely completion of all required documentation.
• Assist in sales and marketing activities as needed.
• Address and resolve customer issues promptly, ensuring the non-recurrence of similar concerns.
• Perform accurate data entry for reporting purposes.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum of GCE 'O' Level, 'N' Level, or ITE certification.
• A minimum of 2 years of work experience in a related field.
• A positive, customer-focused attitude and working attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Preferably possess basic experience in sea/air shipment procedures.
• Self-motivated and able to work independently with minimal supervision.
• Flexibility to work overtime as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66168 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development

__PRESENT

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

Position: Coffee Maker, Service Crew (Singaporean, Permanent Resident, Part-timers are welcome to apply）

Salary: S$1800-S$2600 (meals provided)

Working hour: 6 days' work

Working location: Woodlands

Requirements: With coffee making experience, must be responsible and service-oriented

职位：新加坡连锁集团咖啡头手 （新加坡公民，永久居民，马来西亚人, 欢迎兼职人员 ）

薪水： S$1800-S$2600（包吃）

工作时间：六天制

工作地点：乌兰（马来西亚人接受往返）

工作要求：要求有泡咖啡经验，需要有责任感, 详情面试详谈

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Must be okay with Both Alexandra and Maple Tree Business Park

Must be okay with rotational shift work

You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey.

Major responsibilities include:

• Monitor real time call Q and manage real time adherence in different hotlines to meet the KPIs and service level.

• Attendance tracking and incident reporting.

• Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities.

• Corporate with department heads with other duties.

Requirements:

• Diploma and above

• Fast on action and work unrepentantly

• Willing to learn new tools related to WFM

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to work in shift including weekends and Public Holiday

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to

1. ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
2. the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
3. Recover lost Maintenance contracts from the market

• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Schindler technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team
• to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team.