Total 20 staffing consultant job vacancies in Customer Service category in Singapore

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Responsibilities:

• Oversee monitoring and management of system alerts and abnormal behaviors.
• Coordinate and execute fault isolation procedures and provide detailed documentation.
• Assist in the resolution of complex issues using problem resolution scripts or escalate as required.
• Generate and analyze reports for monitoring, analytics, and audits to ensure operational efficiency.
• Validate post-change system health and recommend preventive measures.
• Maintain and improve the lifecycle management of incident tickets.
• Enhance and validate operational scripts with a focus on efficiency and accuracy.

Experience and Skills Needed:

• Same as Associate Consultant, with additional experience in managing complex system monitoring and problem resolution.
• Strong analytical skills to assess operational and system behaviors.
• Demonstrated ability to suggest and implement process improvements.

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities:

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

Responsibilities:

• Same as Associate Consultant, but with more responsibility for troubleshooting and resolving technical issues across multiple teams.
• Take a lead role in managing security and access control measures for both test and production environments.
• Oversee and guide incident and change management workflows, ensuring SLA compliance.
• Develop preventive measures to minimize downtime and human error through process automation and monitoring improvements.
• Lead efforts to implement full-stack monitoring and identify areas for continuous improvement.
• Produce comprehensive reports on system performance, incident handling, and improvement efforts for stakeholders and senior management.
• Provide mentorship and guidance to junior team members and ensure they are aligned with the team’s objectives and best practices.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in an Operations Engineer role, with at least 2 years of experience in the field.
• Experience with security and access control measures for test and production environments.
• Knowledge of cloud infrastructure management and services (AWS, Azure, Google Cloud).
• Hands-on experience with scripting tools (e.g., Terraform, Ansible) and familiarity with monitoring tools.
• Strong problem-solving abilities, able to approach issues creatively and resourcefully.
• Excellent communication skills and the ability to work in a collaborative environment.

Responsibilities:

- Provide Pre-Sales consulting support for Sales

- Prepare Business Analysis, consultation, proposal, presentation, implementation plan, etc. to support the Solution case.

- Able to understand business processes & apply analysis techniques to offer a suitable solution, which may include both hardware & software.

- Collaborate with internal solution teams on project implementation, e.g. Refining the requirement for SOW preparation, system design, system development, project implementation, etc.

- Provide, a presentation, and solution demo to the customer

Requirements:

- Bachelor’s Degree (or higher) in Fintech, Operations Research, Information Technology, Business and Finance, Computer Science or related field.

- Good understanding of FinTech and the applications of state-of-the-art technology.

- At least 5 years of working experience as a system designer, business analyst, system analyst or solution consultant.

- Possess in-depth knowledge of the latest technology, such as Java, API, Big Data, Cloud Computing, etc.

- Excellent communication and support skills, ability to articulate and drive discussion across business functions and stakeholders.

- Excellent problem-solving and logical thinking.

- Experience in Banking, Financial or Wealth Management technology and solutions is strongly regarded.

Salary and Benefits:

- Competitive salary package and performance bonuses

- Medical Insurance and Dental Claim

- Telecommunications allowance

- Annual Leave, Marriage Leave, Childcare Leave, Compassionate Leave, etc.

Learning and Development:

- Building up knowledge in FinTech and banking operations

- Training in financial technology (FinTech), consulting, business analysis and project management

- Diverse career progression opportunities from subject matter expert, products, solutions and business analyst, technology lead and management

We offer competitive remuneration, comprehensive fringe benefits, international exposure, promising career prospect, training in the technology and business domain, and opportunities to work with global top-tier financial institutions. Interested parties, please submit your CV to [email protected]. Personal data collected will be used for recruitment purposes only.

The Opportunity:

Lead regional initiatives to implement field service topics and drive digital service adoption in line with the Global Support Strategy 2030. Act as a product owner for field service processes and tools, manage the APAC affiliate teams’ community of practice, and provide consulting on operational efficiency and customer satisfaction. Develop and test prototypes for strategic initiatives, collaborate with global teams, and propose a vision for strategic alignment and organizational mobilization. You will report to the APAC Service Consulting Team Manager Service & Support.

As the Service Consultant, you will be responsible for:

• Create the vision for the product you will own, identify and prioritise the business needs for the product, identify the value proposition and ensure the values are being delivered
• Set up & Lead the APAC community of practices/interests
• Collaborate with global and APAC affiliates to implement global as well as regional initiatives and be accountable for the successful adoption of changes
• Proactively identify opportunities to engage with affiliates to drive the global support strategy initiatives. Provide proactive guidance and assistance to the business teams with proposals to achieve the regional goals.
• Coordinate the cross functional team to ensure effectiveness and cooperation amongst the team members. When necessary, drive and support other cross-functional teams within the agile framework and with internal stakeholders across value streams and chapters.
• Exercise customer-centric business thinking beyond the product / service by evaluating potential customers and addressing needs from commercial to operational challenges.
• Report to the Service Consulting Team Manager.

Who you are:

• Bachelor degree/Diploma or equivalent in the related field is preferred. Advanced degree (Masters, MBA) in the related field is an advantage, preferably with at least 5 years of work experience in related fields.
• Proven knowledge and expertise in the area of focus and in the Asia Pacific region.
• Demonstrated system thinking, connecting the dots proactively across geographies and business areas.
• Experience or certification in Agile frameworks like scrum, SAFe can be an added advantage.

Responsibilities:

• Lead the monitoring, analysis, and continuous improvement of the product runtime environment across all stages.
• Collaborate with cross-functional teams (developers, product managers, user support) to identify and rectify performance issues proactively.
• Oversee the implementation and management of incident and change management workflows, ensuring they align with best practices and business requirements.
• Provide strategic direction in developing and refining operations, processes, and preventive measures for system reliability.
• Manage the operations team, ensuring high availability and top-tier support service delivery on a 24/7 basis.
• Drive improvements in automation and monitoring to minimize downtime and enhance system performance.
• Prepare and deliver presentations and reports to higher management, detailing operational activities, improvement efforts, and results.
• Mentor junior engineers and guide them in adopting best practices for monitoring, incident management, and process improvement.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 4-5 years of experience in an Operations Engineer role, with significant exposure to cloud infrastructure, monitoring, and incident management.
• Extensive experience with full-stack monitoring, cloud-based monitoring tools, and ITSM tools for incident and change management.
• Proficiency in scripting tools (e.g., Terraform, Ansible) and process automation to minimize errors and downtime.
• Strong leadership and mentoring skills, with the ability to influence and motivate the team.
• Excellent problem-solving and communication skills, capable of translating complex technical issues for non-technical audiences.
• Certification in cloud platforms (AWS, Azure, Google Cloud) is highly preferred.

• Workplace Near City Hall MRT, Singapore
• 5 Work Days Per Week, 2 Off On Roster
• Require Working on 2 Weekend Per Month
• Industry: Japanese Style Boutique
• Role: Bridal Consultant x 2 Headcount
• Salary: $2,500 - $3,500 + Commission + AWS + Variable Bonus

Job Scopes:

1. Taking care of the bridal boutique for operation.
2. Attending to customer enquiries regarding the bridal matters and assist in gown fitting.
3. Proactively introduce gowns, accessories, photography and video packages.
4. Manage appointed supplier of gown & accessories, monitoring production of gowns.
5. Maintain gown & accessories Inventory records.
6. Manage Sales enquires, issuing Sales Tax Invoice to clients, monitor CGS/Pricing for gowns and create packages.
7. Liaise with tailor for gown alteration schedules.
8. Assist to organize marketing campaigns, related workshops and fashion runway shows.
9. Assist to coordinate with stylists, models, influences and celebrities for Marketing projects.
10. Prepare monthly, yearly sales report and presentation materials.
11. Coordinate with team of wedding planners.
12. Other ad-hoc related work which assigned by the management, from time to time.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Responsibilities:

• Monitor and observe system alerts or abnormal system behaviors.
• Follow incident isolation procedures to identify and verify faults.
• Apply problem resolution scripts to fix issues or escalate them as necessary.
• Consolidate records for reporting, monitoring, analytics, or audit purposes.
• Perform post-change system health checks to ensure no undesirable behaviors are introduced.
• Manage the entire lifecycle of incident tickets, including creation, updates, escalation, and closure.
• Review and verify the accuracy of operational scripts, suggesting areas for improvement.

Experience and Skills Needed:

• Possess a Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
• Willingness to work in teams on 12-hour rotational shifts, including weekends and public holidays.
• Ability to follow documented work instructions and procedures effectively.

Responsibilities:

• Monitor and analyze the current state of the product runtime environment (both production and non-production) to ensure optimal system performance.
• Collaborate with application teams, solution architects, and security consultants to implement improvement plans based on data-driven strategies.
• Manage application and security incidents, and determine the cause of issues, working with internal teams and vendors to resolve them in a timely manner.
• Provide escalation and reporting to higher management or the incident committee when necessary.
• Develop operational and process guides to ensure compliance with audit requirements.
• Handle day-to-day operation activities, analyze statistics, and generate status and progress reports for stakeholders and higher management.
• Assist in managing an operations team, ensuring 24/7 support availability.

Experience and Skills Needed:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or in a similar role in an IT setting.
• Experience with change management and incident management workflows, using ITSM tools such as Remedy, Zendesk, or ServiceDesk.
• Experience with cloud-native monitoring tools (e.g., Cloudwatch, Stackdriver) and the OpenAPM stack.
• Experience in implementing process automation with tools such as Terraform or Ansible.
• Familiarity with agile methodologies, DevOps pipelines, and test-driven development.
• Ability to work collaboratively with a high-performance team and positively influence team dynamics.
• Strong communication skills with the ability to convey technical issues to non-technical teams.

Company Profile
Julian Grey's client specializes in delivering digital transformation solutions, empowering businesses to excel in the digital age. Their expertise spans cutting-edge technologies in Cloud, DevOps, Cyber Security, and Analytics, enabling clients to break through into the digital space effectively and securely.

Responsibilities

• Analyze and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Collaborate with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to ensure compliance with industry standards and regulations.
• Advise on security architecture and design to establish robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Design and deliver security training programs for employees and stakeholders.
• Stay abreast of emerging security threats and technologies, recommending necessary improvements.
• Assist in developing and implementing incident response plans and participate in investigations.
• Provide Systems Integrator (SI) expertise to manage day-1 deliverables.
• Draft comprehensive tender specifications for security projects (day-0 requirements).
• Apply hands-on experience with networking technologies to manage and troubleshoot network security solutions effectively.

Requirements

• Proven expertise in information security, including:

-Risk assessment and mitigation strategies.
-System security acceptance testing.
-Application of security-by-design principles.

• Professional certifications such as CISSP, CISM, or equivalent credentials.
• Deep knowledge of security frameworks such as ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies, including SIEM, IDS/IPS, firewalls, endpoint protection solutions, and Wazuh.
• Comprehensive understanding of technological architectures, including on-premises data centers and cloud environments.
• Experience in explaining complex security concepts to non-technical stakeholders.
• Hands-on experience with networking technologies, including troubleshooting, configuration, and securing network infrastructure.
• Experience with tender documentation and specifications.
• Familiarity with vulnerability management and incident response planning.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Justine @ 9755 9161

Shortlisted candidates will be notified

Justine Lam Nyok Yuen

Reg No. R1218722

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Company Profile
Julian Grey's client specializes in delivering digital transformation solutions, empowering businesses to excel in the digital age. Their expertise spans cutting-edge technologies in Cloud, DevOps, Cyber Security, and Analytics, enabling clients to break through into the digital space effectively and securely.

Responsibilities

• Analyze and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Collaborate with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to ensure compliance with industry standards and regulations.
• Advise on security architecture and design to establish robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Design and deliver security training programs for employees and stakeholders.
• Stay abreast of emerging security threats and technologies, recommending necessary improvements.
• Assist in developing and implementing incident response plans and participate in investigations.
• Provide Systems Integrator (SI) expertise to manage day-1 deliverables.
• Draft comprehensive tender specifications for security projects (day-0 requirements).
• Apply hands-on experience with networking technologies to manage and troubleshoot network security solutions effectively.

Requirements

• Proven expertise in information security, including:

-Risk assessment and mitigation strategies.
-System security acceptance testing.
-Application of security-by-design principles.

• Professional certifications such as CISSP, CISM, or equivalent credentials.
• Deep knowledge of security frameworks such as ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies, including SIEM, IDS/IPS, firewalls, endpoint protection solutions, and Wazuh.
• Comprehensive understanding of technological architectures, including on-premises data centers and cloud environments.
• Experience in explaining complex security concepts to non-technical stakeholders.
• Hands-on experience with networking technologies, including troubleshooting, configuration, and securing network infrastructure.
• Experience with tender documentation and specifications.
• Familiarity with vulnerability management and incident response planning.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Justine @ 9755 9161

Shortlisted candidates will be notified

Justine Lam Nyok Yuen

Reg No. R1218722

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Company Profile
Julian Grey's client specializes in delivering digital transformation solutions, empowering businesses to excel in the digital age. Their expertise spans cutting-edge technologies in Cloud, DevOps, Cyber Security, and Analytics, enabling clients to break through into the digital space effectively and securely.

Responsibilities

• Analyze and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Collaborate with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to ensure compliance with industry standards and regulations.
• Advise on security architecture and design to establish robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Design and deliver security training programs for employees and stakeholders.
• Stay abreast of emerging security threats and technologies, recommending necessary improvements.
• Assist in developing and implementing incident response plans and participate in investigations.
• Provide Systems Integrator (SI) expertise to manage day-1 deliverables.
• Draft comprehensive tender specifications for security projects (day-0 requirements).
• Apply hands-on experience with networking technologies to manage and troubleshoot network security solutions effectively.

Requirements

• Proven expertise in information security, including:

-Risk assessment and mitigation strategies.
-System security acceptance testing.
-Application of security-by-design principles.

• Professional certifications such as CISSP, CISM, or equivalent credentials.
• Deep knowledge of security frameworks such as ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies, including SIEM, IDS/IPS, firewalls, endpoint protection solutions, and Wazuh.
• Comprehensive understanding of technological architectures, including on-premises data centers and cloud environments.
• Experience in explaining complex security concepts to non-technical stakeholders.
• Hands-on experience with networking technologies, including troubleshooting, configuration, and securing network infrastructure.
• Experience with tender documentation and specifications.
• Familiarity with vulnerability management and incident response planning.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company Profile
Julian Grey's client specializes in delivering digital transformation solutions, empowering businesses to excel in the digital age. Their expertise spans cutting-edge technologies in Cloud, DevOps, Cyber Security, and Analytics, enabling clients to break through into the digital space effectively and securely.

Responsibilities

• Analyze and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Collaborate with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to ensure compliance with industry standards and regulations.
• Advise on security architecture and design to establish robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Design and deliver security training programs for employees and stakeholders.
• Stay abreast of emerging security threats and technologies, recommending necessary improvements.
• Assist in developing and implementing incident response plans and participate in investigations.
• Provide Systems Integrator (SI) expertise to manage day-1 deliverables.
• Draft comprehensive tender specifications for security projects (day-0 requirements).
• Apply hands-on experience with networking technologies to manage and troubleshoot network security solutions effectively.

Requirements

• Proven expertise in information security, including:

-Risk assessment and mitigation strategies.
-System security acceptance testing.
-Application of security-by-design principles.

• Professional certifications such as CISSP, CISM, or equivalent credentials.
• Deep knowledge of security frameworks such as ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies, including SIEM, IDS/IPS, firewalls, endpoint protection solutions, and Wazuh.
• Comprehensive understanding of technological architectures, including on-premises data centers and cloud environments.
• Experience in explaining complex security concepts to non-technical stakeholders.
• Hands-on experience with networking technologies, including troubleshooting, configuration, and securing network infrastructure.
• Experience with tender documentation and specifications.
• Familiarity with vulnerability management and incident response planning.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

[Job ID: 674299]

Responsibilities:

• Greet and engage walk in customers and make them feel welcome.
• Drive business growth and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping the brand achieve its goals.
• Understand, identify customer's timeline to purchase, thus creating a robust Customer Profile.
• Educate and excite customers by answering their questions and providing a tailored experience based upon their interests and agenda.
• Demonstrate expert knowledge of all the brand products and services, as well as local incentives for EV owners.
• Help the brand maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management.

Requirements:

• Experienced in customer service.
• Must have and maintain a valid driver’s license and a safe driving record.
• Available to work evenings and weekends.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Company Profile
Julian Grey's client specializes in delivering digital transformation solutions, empowering businesses to excel in the digital age. Their expertise spans cutting-edge technologies in Cloud, DevOps, Cyber Security, and Analytics, enabling clients to break through into the digital space effectively and securely.

Responsibilities

• Analyze and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Collaborate with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to ensure compliance with industry standards and regulations.
• Advise on security architecture and design to establish robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Design and deliver security training programs for employees and stakeholders.
• Stay abreast of emerging security threats and technologies, recommending necessary improvements.
• Assist in developing and implementing incident response plans and participate in investigations.
• Provide Systems Integrator (SI) expertise to manage day-1 deliverables.
• Draft comprehensive tender specifications for security projects (day-0 requirements).
• Apply hands-on experience with networking technologies to manage and troubleshoot network security solutions effectively.

Requirements

• Proven expertise in information security, including:

-Risk assessment and mitigation strategies.
-System security acceptance testing.
-Application of security-by-design principles.

• Professional certifications such as CISSP, CISM, or equivalent credentials.
• Deep knowledge of security frameworks such as ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies, including SIEM, IDS/IPS, firewalls, endpoint protection solutions, and Wazuh.
• Comprehensive understanding of technological architectures, including on-premises data centers and cloud environments.
• Experience in explaining complex security concepts to non-technical stakeholders.
• Hands-on experience with networking technologies, including troubleshooting, configuration, and securing network infrastructure.
• Experience with tender documentation and specifications.
• Familiarity with vulnerability management and incident response planning.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company Profile
Julian Grey's client specializes in delivering digital transformation solutions, empowering businesses to excel in the digital age. Their expertise spans cutting-edge technologies in Cloud, DevOps, Cyber Security, and Analytics, enabling clients to break through into the digital space effectively and securely.

Responsibilities

• Analyze and identify security gaps in existing data centers and cloud infrastructures.
• Perform risk assessments to mitigate security risks in information systems and processes.
• Lead system security testing to ensure all security requirements are met before deployment.
• Collaborate with development and engineering teams to integrate security into the SDLC.
• Develop and maintain security policies to ensure compliance with industry standards and regulations.
• Advise on security architecture and design to establish robust protection mechanisms.
• Manage vulnerability assessments and penetration testing to identify and address security weaknesses.
• Design and deliver security training programs for employees and stakeholders.
• Stay abreast of emerging security threats and technologies, recommending necessary improvements.
• Assist in developing and implementing incident response plans and participate in investigations.
• Provide Systems Integrator (SI) expertise to manage day-1 deliverables.
• Draft comprehensive tender specifications for security projects (day-0 requirements).
• Apply hands-on experience with networking technologies to manage and troubleshoot network security solutions effectively.

Requirements

• Proven expertise in information security, including:

-Risk assessment and mitigation strategies.
-System security acceptance testing.
-Application of security-by-design principles.

• Professional certifications such as CISSP, CISM, or equivalent credentials.
• Deep knowledge of security frameworks such as ISO 27001, NIST, CIS Controls, and the Cybersecurity Act of 2018.
• Proficient in security tools and technologies, including SIEM, IDS/IPS, firewalls, endpoint protection solutions, and Wazuh.
• Comprehensive understanding of technological architectures, including on-premises data centers and cloud environments.
• Experience in explaining complex security concepts to non-technical stakeholders.
• Hands-on experience with networking technologies, including troubleshooting, configuration, and securing network infrastructure.
• Experience with tender documentation and specifications.
• Familiarity with vulnerability management and incident response planning.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities:
Technical Support:

• Identify and resolve hardware and software issues for end-users, both onsite and remote.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Deploy laptops to new and existing users ensuring consistency, security, and compliance.
• Design and implement efficient processes for onboarding/offboarding of employees, including laptop setup, account provisioning, account deactivation, and retrieval of IT assets, etc.
• Ability to analyze issues related to Microsoft 365 applications.
• Troubleshoot Wi-Fi or Network related issues.
• Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

Customer Service:

• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions.
• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• Minimum of 3 years of proven experience in a technical support role.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management.

The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement.
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Responsibilities

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Qualifications:

• Min Diploma level
• Possess high-quality customer service skills and a professional communication style
• Excellent written and communication skills.
• Innovative and creative in problem solving with good analytical skills

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

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