Total 1,956 supply chain manager job vacancies in Customer Service category in Singapore

Job Description

• Station in various community health posts, where patients/ residents are cared for within their community
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs, as well as existing support system upon service enrolment
• Perform health coaching within the areas of health promotion, illness prevention and/or chronic disease management
• Perform basic health and geriatric assessments
• Curate and co-coach high mobility exercises
• Formulate a personalised care plan and assistance in navigating the healthcare system through referrals to healthcare, social and community services and/or medical escalations
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Any other duties as assigned by Reporting Officer.

Job Requirements

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and/or community care will be an advantage.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.

Interested applicants, please feel free to reach out to us at my email address [email protected]

EA Reg No.: R1436439 | EA Licence: 17C8713

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities:

• Strategize and define a clear, comprehensive, and executable professional services sales plan for a defined territory and set of Actimize accounts.
• Proactively drive and lead strategic conversations with clients and prospects about industry trends and regulations to generate Professional Services opportunities.
• Apply a consultative sales approach to proactively identify and validate client challenges, priorities, and objectives, managing the end-to-end consultative sales cycle.
• Partner with and act as a trusted advisor to Actimize clients and prospects to ensure they maximize the value of their Actimize technology investment.
• Establish, develop, and nurture relationships with senior stakeholders, including C-suite executives.
• Meet and exceed quarterly and annual professional services sales targets.
• Articulate and promote the value of Actimize professional services both internally and externally.
• Collaborate with Product/License Sales and Pre-sales specialists in the designated region to provide services-related responses to RFIs and RFPs.
• Contribute to the Services RFP library.
• Work with Pre-sales specialists and Sales Managers to understand solution scope and recommend the most favourable positioning of services.
• Coordinate with service delivery teams to achieve early alignment in preparation for delivery.
• Maintain ownership of professional services opportunities.
• Prepare compelling client proposals for Professional Services using in-house developed templates.
• Lead, participate in, and contribute to Actimize events, roundtables, and webinars to raise awareness of Actimize Professional Services capabilities.
• Keep the Sales CRM system updated on a weekly basis.

Job Requirements:

• Extensive knowledge and experience within the financial crime domain.
• External consulting and/or professional services experience with a vendor selling services.
• Ability to travel up to 50% of the time.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Shawn Long Jie Shyan

Registration Number: R22109109

EA Licence No: 16C8004 (Elitez Pte Ltd)

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Woodlands / City Square Mall
Salary: $3500 - $4500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

- Assisting Ops Manager, includes but not limited to Operations, Logistic, Purchase Request, Quotation, and Administrative.

- Monitor SAP processes and resolve any issue in a timely manner with support from IT department.

- Prepare and consolidate presentation materials.

- Assist in ad-hoc duties assigned (tree planting, site visits etc)

Job Requirements:

- Diploma in Business Admin or equivalent

- Minimum 1 year experience as an operation administrator or in a similar position

- Strong organizational and administrative skills.

- Excellent communication skills, both written and verbal.

- Proficiency in Microsoft Office

- Knowledge or prior experience in SAP system will be an advantage

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

An extension of Fun Learners' School - Fun Learners’ School is an education institution that redefines education. It trains learners with focus on learning skills and brings fun to learning. Such an organisation requires staff of a different mindset. Whether it is in teaching, curriculum, facilitating, operations or marketing, there is a common purpose binding these departments together. That is to be the best in whatever we do. This is so as to underpin the success of the organisation with achievements of every staff and learner.

From Humble Beginnings: The Fun Learners' School Story

Responsibilities:

• Answer parents' enquiries
• Market and promote courses
• Assist teachers
• Receive payments & fees
• Admin duties
• Counter duties
• Can read and write English & Chinese to process learning materials
• Must be able to take initiative & work independently
• Must be willing to work in a fast-paced environment

Work Days & Hours:

• For Full-time ONLY
• 5-day week: Wed to Sun / 6-day week: Tues to Sun
• Weekdays: 1pm - 9pm
• Weekend: 8.30am - 6pm (Sat & Sun)

Compensation & Benefits:

• $2500- $3000 basic + CPF depending on experience.
• $2500 – 5 Day week; $3000 – 6 Day week
• Enrolment commission
• Annual increment & Bonus depending on performance
• 7-day Annual Leave
• 14 -day Festive Leave (Chinese New Year & Christmas)

Requirements:

• Candidate must possess at least a O'level cert or Diploma
• Required skill(s): Microsoft Office
• Preferred skill(s): Communication Skills
• Applicants should be Singaporean citizens or PR only
• 1 Full-time & 1 Part-time positions available

Job Description

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

Position Overview

We are seeking a friendly, reliable and customer-focused individual to be one of our pioneer members of our team as a Drink Kiosk Assistant Manager (Full-time) / Service Crew (Full and Part-time). We need someone who is enthusiastic and eager to help shape the direction of our operations. This role offers a unique opportunity to be part of the founding team, contributing ideas to establish our brand and building strong relationships with our customers from the ground up.

Location: 1 min walk away from Maxwell MRT station. Please note that while this kiosk is not air-conditioned, it has a very manageable size of about 8 sqm.

Starting date: estimated starting in July 2024

Operating hours: 10am to 10pm (tentative)

Responsibilities of Assistant Manager

• Ensure smooth operations of the kiosk with compliance to product quality and safety standards;
• Oversee daily kiosk operations and manpower planning;
• Menu optimization including presentation of drinks and food;
• Admin duties, but not limited to:

1. Inventory management;
2. Supplier management;
3. Sales forecast;
4. Invoices consolidation.

• Hire, train and provide feedback to the team;
• Investigate customer feedback on service and product quality;
• Ensure smooth opening, handover and closing in each shift;
• Step in to help with daily operations (listed below) when necessary.

Responsibilities of Service Crew:

• Attend to customers promptly and in a friendly manner;
• Maintain a clean and comfortable kiosk environment;
• Daily operations, but not limited to:

1. Opening, closing and handover of kiosk;
2. Cashiering duties;
3. Basic preparation of drinks (no need prepare coffee or tea)
4. Dispense drinks and serve small food items for takeaway (no cooking expected);
5. Gather and act on customer feedback;
6. Clean and tidy up kiosk.

Requirements:

• Eagerness to learn;
• Adaptable;
• Open to shift work with flexibility provided;
• Experience in F&B or customer facing role (for Assistant Manager role)
• Attended and passed WSQ Food Hygiene Level 1 will be an advantage

Benefits:

Full-time

• Assistant Manager: up to SGD4,500 per month (base + shift incentives + sales incentives + CPF)
• Service Crew: up to SGD3,500 per month (base + shift incentives + CPF)
• Annual leave: from 16 days
• Basic medical benefits
• Workplace insurance

Part-time

• SGD13/hr on weekdays, SGD15/hr for weekends

If interested: please provide the following information to +65 8495 8198, or email: [email protected], stating

1. your name
2. relevant experience (if any)
3. availability (immediately or after certain dates)
4. shift timing preference (for eg 10am – 5pm, or 5pm to 10pm, 10 am – 10pm)
5. workday preference (for eg only weekdays, or only weekends, or a mixture)
6. whether attended and passed WSQ Food Safety Course Level 1

We thank you for your interest, and we will reach out to shortlisted candidates.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Assess and identify potential care gap or red flag that inhibits smooth transition from hospital to home and community.
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Initiate conversation and discussion with patient, if required, to understand their available social care support system in order to identify potential care gap post-discharge/ post clinic consultation.
• Trigger earlier intervention and suggest suitable referral to transitional care and community support services to support patient in community and home
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Delivering system administration and cybersecurity support.
• Identifying security vulnerabilities, conducting threat risk assessments, implementing mitigation strategies, containing threats, and conducting penetration tests with the vendor.
• Collaborating closely with stakeholders and diverse teams to establish project scope, objectives, and deliverables.

Requirements:

• RHCE or RHCSA certification.
• Degree in Computer Science or equivalent.
• At least 3 years of managing IT infrastructure systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Working location: Woodlands / City Square Mall
Salary: $3500 - $4500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Woodlands / City Square Mall
Salary: $3500 - $4500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Centre Manager

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Woodlands / City Square Mall
• Salary: $3500 - $5000

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: Establish open communication, coach and mentor team members, resolve conflicts, and promote teamwork. Set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline.
• Min. 2 years of relevant experience in the industry.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

discovermarket asia Pte. Ltd. is part of Switzerland based discoveric group, operating under the name discovermarket. Discovermarket is a digital marketplace revolutionizing insurance distribution through our innovative open insurance platform.

We are currently recruiting for a Customer Experience & Proposition Manager to join our team in Singapore, reporting to the Head of Proposition and Strategy of discovermarket, based in Switzerland.

About discovermarket:

discovermarket - Distribute Connect Protect - is an innovative and unique digital embedded insurance marketplace connecting insurers, distribution partners and service providers, and creating a global ecosystem around protection needs.

We enable our ecosystem partners to deliver embedded insurance that fits their customers’ needs and is embedded directly into their core product offering. Our distribution partners include customer facing ecosystems in the telecommunications, hospitality and agricultural verticals. These ecosystem partners access innovative, customer-centric propositions on our platform via our API hub and embed them in their core products and customer journeys. The critical elements of these propositions, including insurance capacity, are delivered by the insurers, reinsurers and prevention partners also on the discovermarket marketplace.

Requirements – Our ideal candidate will possess most of the following qualifications:

• Education: Bachelor’s degree in Business, Finance, Marketing, Design, or a related field. Master’s degree or equivalent is a plus.
• Experience: Minimum 5 years of working experience in customer experience, insurance proposition development, sales & pre-sales support, or a related role, preferably in the insurtech or fintech industry.
• Skills and Language:
• Strong analytical skills with the ability to interpret data and translate
• The Opportunity
• The Proposition and Strategy team conceives of innovative propositions for the discovermarket platform and manages the relationships with insurers, reinsurers and other service providers. Additionally, the P&S team is responsible for defining the marketplace strategy of discovermarket and the cornerstones of strategic expansion, including next markets, ecosystems, and propositions.
• The Customer Experience & Proposition Manager will play an important role in enhancing the customer experience and developing compelling insurance propositions. You will lead the design, implementation, and optimization of customer journeys related to embedded insurance, ensuring they are seamless, engaging, and culturally fitting to our diverse customer base in South East Asia. This role involves significant interaction with insurers, brokers, and ecosystem partners to ensure the effective integration and success of our embedded insurance solutions.

• Key Responsibilities:
• Customer Journey Mapping: Lead the mapping and analysis of customer journeys related to embedded insurance to identify touchpoints and opportunities for improvement.
• Market Research: Conduct market research to obtain new insights on customers, competitors, market developments, and ecosystem partners.
• Data Analysis: Collect and analyze customer feedback and data to inform journey enhancements and support decision-making.
• Mock-ups: Produce mock-ups and screens for new propositions using tools such as Figma and Lucid.
• Proposition Development: Develop and refine insurance propositions, ensuring they are attractive, competitive, and aligned with market demands.
• Stakeholder Engagement:
• Collaborate with insurers, brokers, and ecosystem partners to discuss and optimize the customer journey and embedded insurance propositions.
• Engage with ecosystem partners to understand their customers, products, and services, ensuring our embedded insurance products are suitable for the distribution channel and well-priced relative to the ecosystem’s core product offering.
• Engage with local brokers, reinsurers, and primary insurers to ensure capacity and associated servicing, including contractual negotiations. Support insurers in product design and pricing as needed.
• Engage with other proposition suppliers, including data sources, prevention partners, claims partners, and other products and services to enrich the propositions on the discovermarket.
• Collaboration: Work closely with cross-functional teams, including product, marketing, and support, to ensure a cohesive customer experience and compelling propositions.
• Multinational Coordination: Coordinate with teams and stakeholders across different countries, ensuring cultural nuances and preferences are considered in customer journey designs and insurance propositions.
• Customer Support: Provide frontline support to address customer inquiries and issues, contributing to a positive customer experience.
• it into actionable insights.
• Excellent communication and interpersonal skills, with a track record of achieving results through effective stakeholder management.
• Proficiency in customer journey mapping tools and design tools such as Figma and Lucid, with the ability to produce mock-ups and screens.
• Track record of supporting innovative products, challenging the norm and bringing new ideas to market
• A mindset that is both customer-oriented and commercial; an ability to identify and bring to market win-win-win propositions for our customers, our partners and discovermarket
• International orientation, with the ability to work effectively in a multinational and multicultural environment, and a willingness to travel internationally 20-40%
• Fluency in English; proficiency Spanish, and one or more South East Asian languages is a plus.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Summary:

• Basic Salary Range: Up to $3300 + Flexible Benefits Allowance: SGD 200.
• One year contract role. Possibility of extension of contract, including advancement to a senior role with added duties, subject to internal availability.
• Time: Monday – Friday, 9am - 6pm
• Location: Centennial Tower Singapore 039190, nearest MRT is Promenade

Job Responsibilities:

· Understand vision, annual missions and fiscal year’s directions by HQ, & Parts Department (PD) to ensure holistic alignment in progress and growth.

· Steer contribution(s) towards continuous parts supply in distribution channels by ensuring establishment of business continuity plan (BCP).

· Proactively facilitate/participate in 2-way transparent communication to
highlight and address irregularities through expediting idea-based decision makings.

· Actively propose/drive continuous improvements in business and operation to upkeep overall branding of PD and self beyond industrial standards.

· Respect and maintain relationships with all stakeholders especially in supply chain management (SCM).

· Consolidate statuses of all back orders with priority listings.

· Ensure deliveries and expedite as per approved SOPs accordingly.

· Communicate the above information with customers, PD groups and suppliers.

· Verify and process Parts Claim Reports (PCRs) from customers in SAP.

· Facilitate closures of PCRs through approved corrective measures.

Requirements:

• Minimum 1-2 years of experience in Supply Chain Management (SCM)
• Preferably Diploma holders or Professional Certifications in logistics and/or SCM
• Basic knowledge of SCM especially between production and wholesales
• Proficient in SAP and Microsoft Office (Excel).

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Manage and oversee the technical team responsible for the design, implementation, and maintenance of the company.
• Lead and supervise a team of technicians and engineers in the installation, configuration, and troubleshooting.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal security system installations.
• Design and develop security system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security solutions.
• Provide technical support and guidance to clients, team members, and internal stakeholders.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Degree or Nitec in Engineering or equivalent.
• Minimum of 5 years of experience in the security solutions industry.
• Prior experience managing and leading technical teams.
• Strong knowledge of security systems, including CCTV, access control, and intrusion detection systems.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job responsibilities

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs
• Generate regular CSAT reports and perform detailed analysis to identify trends, patterns, and areas for improvement.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments as per the framework across set product attributes on Advertisement products
• Conduct thorough analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards and ensure measurable and trackable coaching mechanisms
• Gather insights from internal and external teams, and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications

• Bachelor’s Degree with a minimum of 4 years' of relevant experience, preferably from a tech customer support vendor program.
• Analytical experience solving problems using data and providing actionable business insights
• Proficient in data analytics tool such as MS Excel
• Knowledge in visualization tools (e.g. Tableau/Power BI)
• Experience in resolving and communicating issues with both technical and non-technical audiences
• Excellent oral and written communication skills
• Domain knowledge in Advertisement tech/digital technology is a plus