Total 4,335 support analyst job vacancies in Customer Service category in Singapore

Responsibilities

• Adhere to the sanction check requirements and ensuring that all required checks are conducted with no breach.
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set.

Underwriting

• Assist the Head and work with own Team Leader and members to:
• Prepare underwriting / renewal information
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.
• Channel / Relationship Management / Service Standards
• Maintain service standards by timely response to internal team requests in addition to meeting deadlines

Requirements

• Basic Degree/Diploma in Accountancy or Finance
• Some knowledge of General insurance / Financial Lines operations
• Some understanding of laws and legislation in relation to the General Insurance industry.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.

The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 2+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/

problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, cybersecurity

- Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Description & Requirements

• Provide First Call Resolution (FCR) technical support
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

So are you ready to become part of our vision in building a better world though smart software and cloud services?

What does it take to become a Civican?

To manage day to day library operations, operate Library Automation System and provide support in all areas of library information services, manage and maintain resources in the library including circulation, cataloguing as well as programme delivery to the customer as part of the Business Services Delivery in Singapore.

• Provision of short/long-term relief support to schools across Singapore when their regular librarian is not available
• Ensure efficient processing and circulation of resources to students and other library patrons.
• Shelve library materials and read shelves in accordance with recognized library standards i.e., DDC for school libraries
• Catalogue and process new materials promptly to have them ready for borrowing
• Creation of promotional materials and displays to support the school curriculum and library programmes
• Conduct library programmes and activities
• Generate regular reports on loans, overdue items, fines and other collection-related statistics
• Assist library patrons with queries
• Ensure good housekeeping in the library, including tidying the library and maintaining clear and accurate shelf signages to assist patrons in locating materials.
• Follow-up with students and staff on overdue, damaged and/or lost books
• Work with the stakeholders to manage damaged and/or lost books. This includes withdrawing, repairing or reconditioning library materials.
• Stocktaking and weeding of library materials

We welcome your unique talents

Please apply for this role if it would make you excited to come into work every day.

There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

• 4 GCE ‘O’ level passes, including English
• Good interpersonal and communication skills
• Enjoy interacting with students and teachers
• Familiar with Microsoft Word, Excel and Powerpoint
• Open to learning to operate the Spydus Library System
• Comfortable working independently
• Comfortable with stooping, bending, lifting and reaching for picking up and shelving of books.
• You must be comfortable with travelling to different schools throughout Singapore with travel allowance provided.

Training will be provided. Apply now and our recruiting team will connect with you to share more details!

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction.

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning – there are heaps of opportunities to enable you to grow and be your best.

Apply for this job - Become part of something special

Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Desktop Support Engineer (L1 / L2)
• Working Location: West (Jurong / Tuas)
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance
• Duration: Permanent Role

Key Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issues status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

APPLY NOW!!!

• Bachelor’s degree or equivalent in Computer Science or related field
• Minimum 1 year of IT experience or equivalent
• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifcations or equivalent would be an added advantage
• Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66041 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

About the Client

Our client is a reputed System Integrator.

Responsibilities

· Manage the global production services and project management for the scope covering JBoss/WILDFLY, WebSphere, Tomcat, Jetty, IIS and MQ Series.

· Global production service operations support in middleware technologies and platforms ·

· Provide technical expert support for managed workloads, including analyzing and resolving incidents,

· Ensure continuous improvements for the production environment through automation or manual work and performance.

· Technical analysis of production platforms to identify and remediate performance issues ·

· Work collaboratively in teams and develop meaningful relationships to achieve common goals ·

· Engage in several DevOps disciplines, namely CI/CD, Continuous Test, Continuous Monitoring, and Continuous Compliance

· Operation and further development of middleware platforms and the associated interfaces

Skills/Requirement

· Experience on middleware administration, including installation, configuration, backup/recovery, middleware tuning and support of application design and development.

· Experience with Middleware products like and BPM, IBM FileNet, and Content Manager, IIB, WebSphere, and IBM ODM. Knowledge of IBM MQ

· Demonstrated knowledge and experience with High Availability and Disaster Recovery techniques.

· Experience working as Middleware with development team for optimization middleware related codes.

Details Of Working Hours 8:30am to 6pm Monday to Friday; 24/7 standby support including Weekday nights/weekends/public holidays

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: IT Support Administrator
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 2600 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Support employees on all officially sanctioned hardware and software for end-user computing.
• Diagnose and resolve issues with hardware and software, providing relevant recommendations.
• Contribute to project-related tasks as needed.
• Adopt a proactive stance in ensuring all personnel at the primary facility receive comprehensive IT support, in collaboration with the IT department to guarantee efficient operational support.
• Coordinate with the Service Desk to hasten the resolution of technical problems, respond to user inquiries, and ensure thorough follow-up.
• Collaborate with the Local IT Project Team to deliver infrastructure services, support new client implementations, and participate in internal projects which include conducting technical research, preparing documentation, and overseeing testing and implementation processes.

APPLY NOW!!!

• Min. Diploma in Information Technology
• Min. 1 year of technical knowledge of Microsoft Tools
• Preferably IT-Certification in Microsoft Tools
• Customer service experience/Logistics Business Knowledge is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66174 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

The candidate shall have good technical knowledge in supporting the installation, operation and maintenance of supply of process engineering auxiliary equipment in accordance to established processes, workflows and good manufacturing practices.

Accountabilities And Responsibilities

• Render support to Senior Site Specialist at Customer Site in the following services under the Process Equipment Engineering Project Team
• Carry out scheduled maintenance program (preventive, predictive, repair, corrective and replacement)and other work assignments as per Customer's approved SOPs and organization’s safety and qualityrequirements for the Process Equipment Engineering Project.
• Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM,Qualification, repairs)
• Provide 1st level service support limited to specified utilities related to Process Equipment EngineeringProject, which include water systems, compressed air and vacuum, to maintain them within operatinglevel and tolerance.
• Ensure accurate documentation creation, management, updates and tracking of services rendered in thisprogram.
• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by LaboratoryEnd Users within agreed Service Level Agreement (SLA).
• Support Team Lead in daily customer site operation and activities including, but not limited to:
• Identify and report deviations from established product or process standards and providerecommendations for resolving deviations.
• Diagnose and resolve difficult process and equipment interactions to maintain system readiness.
• Participate in continuous improvement efforts, especially those related to Quality Control and Qualityassurance.
• Maintain inventory supply of parts and consumables.
• Maintain accurate documentation of changes in SOPs, blueprints, drawings, and specification for newlyinstalled and/or modified systems and equipment.

Minimum Requirements/Qualifications:

• Min Diploma in Electrical Engineering or related fields would be preferred.
• Works primarily in the laboratory environment at Customer Site.
• Min 1 to 2 years of servicing electrical devices or process equipments

Salary range: $2.9K to $3.1K

Office hours, Mon to Fri

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

1. Planning for Day-to-Day Operations

1.1. Plan the daily engineer schedule to optimize efficiency and productivity.

1.2. Coordinate the exchange of spare parts from respective principal brands to support repair and maintenance activities.

1.3. Monitor and track support cases logged daily, ensuring timely resolution and customer satisfaction.

2. Working Independently and Multitasking

Ability to work independently and handle multiple tasks simultaneously. Training and guidance will be provided by experienced staff to support these activities.

3. Basic IT Skills

Utilize basic IT skills to work with MS Office and email software for documentation and communication purposes.

4. Call-Center Experience

Preference for candidates with some call-center experience, which includes answering and logging support calls. This experience can be beneficial for effective communication with customers and issue tracking.

5. Work Experience

Candidates should have at least 2 years of working experience, preferably in similar positions, to demonstrate their ability to handle the responsibilities of the role effectively.

Work Location: Bedok South Road

Responsibilities:

• Install, configure, and troubleshoot hardware, including printers, computers, projectors, and IT peripherals.
• Resolve network connectivity issues and software application challenges, ensuring smooth operation of essential tools.
• Cultivate strong partnerships with IT vendors for maintenance and timely software license renewals.
• Streamline procurement processes by negotiating purchases of office equipment and software.
• Manage IT security measures, including antivirus maintenance and data backups.
• Set up LAN networks and IP address allocation.
• Provide timely helpdesk support to all users.
• Set up new PCs and notebooks, including email configurations.
• Assist in setting up CCTV systems.
• Stay updated with the latest operating systems and network protocols.
• Perform diverse IT-related tasks, including website updates and inventory management.
• Embrace and adapt to ad-hoc duties as assigned.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

We're looking for Helpdesk Specialist looking to support large scale public fronting application.

• 5 days work week (Mon - Fri).
• Basic salary up to $3,500.
• Achieve work life balance whilst working in an open, fast-paced environment.

Responsibilities:

• Provide L1 or L2 support by helping to resolve basic customer enquiries.
• Collecting general information about customer case and escalate to L3 support.
• Collate repeating cases for analysis and tracking.
• Maintain and update knowledge base of customer queries and solutions.
• Perform simple manual testing on software portal.

Requirements:

• Minimum Diploma in any Information Technology related field.
• Working experience on ticketing systems using JIRA/Zendesk.
• Customer service oriented.

Interested candidates may apply via email to [email protected](indicating Job ID J44818 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

The candidate shall have good technical knowledge in supporting the installation, operation and maintenance of supply of process engineering auxiliary equipment in accordance to established processes, workflows and good manufacturing practices.

Accountabilities And Responsibilities

• Render support to Senior Site Specialist at Customer Site in the following services under the Process Equipment Engineering Project Team
• Carry out scheduled maintenance program (preventive, predictive, repair, corrective and replacement)and other work assignments as per Customer's approved SOPs and organization’s safety and qualityrequirements for the Process Equipment Engineering Project.
• Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM,Qualification, repairs)
• Provide 1st level service support limited to specified utilities related to Process Equipment EngineeringProject, which include water systems, compressed air and vacuum, to maintain them within operatinglevel and tolerance.
• Ensure accurate documentation creation, management, updates and tracking of services rendered in thisprogram.
• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by LaboratoryEnd Users within agreed Service Level Agreement (SLA).
• Support Team Lead in daily customer site operation and activities including, but not limited to:
• Identify and report deviations from established product or process standards and providerecommendations for resolving deviations.
• Diagnose and resolve difficult process and equipment interactions to maintain system readiness.
• Participate in continuous improvement efforts, especially those related to Quality Control and Qualityassurance.
• Maintain inventory supply of parts and consumables.
• Maintain accurate documentation of changes in SOPs, blueprints, drawings, and specification for newlyinstalled and/or modified systems and equipment.

Minimum Requirements/Qualifications:

• Min Diploma in Electrical Engineering or related fields would be preferred.
• Works primarily in the laboratory environment at Customer Site.
• Having prior knowledge in operating and maintaining process engineering equipment would be preferred

Salary range: $2.9K to $3.1K

Office hours, Mon to Fri

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments!

As an Analyst with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients holding a relationship with JPMorgan Hong Kong.

Job Responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time

• Adhere to the department policies and procedures and drive the same value within your team

• Engage professionally in person, emails and on the phone to assist with every client need or issue

• Work independently and in a team environment to maximize productivity in a most efficient manner

• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

• Help align your and your team’s performance to the broader organizational goals

• Participate in team projects and governance activities

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of relevant experience in customer service, operations, treasury, sales or portfolio management

• Advanced/Specialist/Management/Graduate Diploma or equivalent

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients based in Hong Kong

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred Qualifications, Capabilities, and Skills :

• Work experience primarily in banking or the financial service industry

• Ability to use data to create metrics and reporting

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=08e1ec082cbfb8a538d583ff6a90372c

The team provides IT support for employees and manages the IT Concierge across various primary locations. The proposed manpower will be required to operate on-site, and may need to make ad-hoc trips to other locations as part of work requirements. The scope of work for the team, but not limited to, is as follows:

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Strong service excellence mindset
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,400 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job Description:

• Set up and fix hardware like printers, computers, and projectors.
• Solve issues with network connections, Microsoft Office, HR and Accounts Software, Adobe, and more.
• Talk with IT suppliers about maintenance and software licenses.
• Work with suppliers to buy office tech equipment and needed software.
• Keep IT systems safe by installing antivirus software on all computers and backing up data every week.
• Make LAN networks and give out IP addresses when needed.
• Support all users through the Helpdesk.
• Copy system images and set up new computers, including email setup.
• Help set up CCTV cameras in the office and for users.
• Know a lot about the latest operating systems and network setups.
• Do other IT tasks, like updating the company website.
• Keep track of software and hardware and make sure records are accurate.
• Do other extra tasks as needed.

Requirements:

• Diploma/Degree in Information Technology/Computer Science or equivalent
• Minimum 2 - 3 years of experience as inhouse IT
• Proficient in Microsoft Windows XP, Windows Vista, Windows 7 operating systems
• Proficient in Microsoft Office 2003, 2007, 2010 and Microsoft Outlook email client

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Description:

• Set up and fix hardware like printers, computers, and projectors.
• Solve issues with network connections, Microsoft Office, HR and Accounts Software, Adobe, and more.
• Talk with IT suppliers about maintenance and software licenses.
• Work with suppliers to buy office tech equipment and needed software.
• Keep IT systems safe by installing antivirus software on all computers and backing up data every week.
• Make LAN networks and give out IP addresses when needed.
• Support all users through the Helpdesk.
• Copy system images and set up new computers, including email setup.
• Help set up CCTV cameras in the office and for users.
• Know a lot about the latest operating systems and network setups.
• Do other IT tasks, like updating the company website.
• Keep track of software and hardware and make sure records are accurate.
• Do other extra tasks as needed.

Requirements:

• Diploma/Degree in Information Technology/Computer Science or equivalent
• Minimum 2 - 3 years of experience as inhouse IT
• Proficient in Microsoft Windows XP, Windows Vista, Windows 7 operating systems
• Proficient in Microsoft Office 2003, 2007, 2010 and Microsoft Outlook email client

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilites:

• Receive and record all inquiries, gathering caller details such as name, company, and contact information for follow-up by sales staff.
• Aid in preparing proposals based on information provided by Sales and Marketing teams, both verbal and written.
• Generate invoices and compile monthly reports for consolidated billing purposes.
• Maintain and organize the filing system and waste information on SWM software.
• Assist the Customer Service Manager in ensuring smooth daily operations within the team.
• Support the Customer Service Manager and Sales Director in customer care matters, including handling feedback and complaints, and gathering market intelligence.
• Update the customer database with information on existing and potential customers.
• Coordinate with various departments, such as logistics and operations, to ensure customer requirements are met effectively.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Efficiently install, configure, and troubleshoot a range of hardware, including printers, computers, projectors, and IT peripherals, ensuring smooth operation throughout the organization.
• Resolve network connectivity issues and software application challenges promptly, ensuring seamless operations of essential tools like Microsoft Office, HR and Accounts Software, and Adobe suites.
• Cultivate strong partnerships with IT vendors, facilitating hassle-free maintenance and timely software license renewals to uphold operational efficiency.
• Streamline procurement processes by liaising with vendors to negotiate purchases of essential office equipment and software, optimizing resources and enhancing productivity.
• Uphold the organization's digital security through meticulous management of IT security measures, including antivirus maintenance and robust data backup protocols.
• Spearhead the setup of LAN networks and IP address allocation, contributing to a well-connected and efficient workplace environment.
• Provide timely and effective helpdesk support to all users, ensuring minimal disruption to their workflow and maximizing productivity.
• Facilitate seamless onboarding processes by setting up new PCs and notebooks, including personalized email configurations and mailbox setups.
• Contribute to workplace safety and security by assisting in the setup of CCTV systems throughout office premises.
• Stay updated with technological advancements, continuously refining knowledge of the latest operating systems and network protocols.
• Support the organization's success by performing diverse IT-related tasks, including website updates and meticulous inventory management.
• Adapt to evolving needs by embracing ad-hoc duties as assigned, demonstrating flexibility and commitment to the team's objectives.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

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You can email your resume to us at [email protected]