Total 523 technical analyst job vacancies in Customer Service category in Singapore

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

• Gatekeeper for the production stability & quality
• Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

• Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge)
• Supervise the production activities (with reporting, governance and operational management)
• Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)
• Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)
• We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.
• We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.
• We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.
• We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.
• We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.
• We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.
• We are finally responsible for the CBI Run Portal.

Strong points:

• Challenging mission which help to develop strictness, agile methods and precision in the communication
• Ensures a good visibility from the management and all CBI colleagues
• The collaboration with support & dev teams allow to develop IT and production knowledge
• It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

• Need to structure the information for all CBI teams
• Need to bring more and more visibility
• Need to propose initiative to develop digital solutions and assets
• Need to save workload by optimizing and automatizing RCT activities
• Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

• Be the point of contact on each run process to give advice on method and good practices
• Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.
• Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Job Qualification

Expected level of knowledge and mindset:

- Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)

- Knowledge sharing minded (wiki + procedures + training + self-learning video)

- Fluent english

- Good communication

- Will to understand the production need and to propose a suitable solution

- Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people

- Be able to perform regular concise executive summaries

- Be reactive

Techno:

- Jira + Service Now

- Full Office suite with an ability on iconography usage and pivot table

- SQL developer (simple and joined queries)

- PowerBI (data refresh, report generation and new indicators building).

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

1. Commercial Responsibility

- Manages the Order Portfolio and prepare customer meetings/presentations.

- Consolidates monthly sales report from customers.

- Manages the request of credit and debit notes for customers (margin compensation, cost discrepancies or defective claims).

- Handle pricing updates for customers (cost price, retail prices, discounts, margin etc).

- Prepare statistic reports to support promotion plans on discontinued and slow movers.

- Manage shipping schedule and follow-through with commercial team, planner, logistics for order delivery and documentation requirements.

- Manage master customer data files (commercial conditions, project’s status, etc.).

- Manage the discontinued skus files and inform the customers.

- Coordinate with mktg team to manage changes of visuals and shipments of mktg materials.

- Other miscallaneous office maintenance.

2. Customer Relationship Responsibility

- Manages customer relations together with the Key Account Manager .

- Propose new orders for customers based on availability inventory list, best sellers, newness.

- Handle customer/consumer enquiries and direct after sales/returns/short shipment request to Customer Service.

3. Administrative Responsibility

- Sourcing and booking of travel arrangement for the department.

- Ordering and maintaining samples/Catalogues.

4. Coordination for Buying Presentation

- Prepare for bi-yearly buying presentation in Italy, HK and Singapore

- Contact customer and manage buying presentation schedule.

Requirements:

- Degree graduate in Business/Marketing.

- Working experience in similar sales/marketing coordination/executive role.

- Those with exposure in Travel Retail will be highly regarded.

- Proficient in Microsoft Office Applications, especially in Power Point Presentations and Excel (spreadsheet functions like V-Lookup, concatenate, etc.).

- Excellent planning, organisational and analytical skills.

- Independent and self-motivated individual, with strong interpersonal and comm. Skills.

- Willing to travel (20-30%).

Niharika Shrivastava

EA LIcence No.91C2918

Personnel Registration No R1223537

Omnicom Group invites applications for the position of IT Support Analyst, a crucial role supporting a rapidly growing agency. Reporting to the IT Market Lead, this role involves technical support across various office areas, emphasizing expertise in IT strategy execution, new technology adoption, and efficient system management.

Role of the IT Support:

• Execute IT strategy and goals, managing multiple projects and technologies simultaneously.
• Stay informed about new technologies within company guidelines.
• Ensure high availability of systems, enhancing efficiency through continuous process improvement.
• Demonstrate a strong understanding of information security principles and practices.
• Deliver solutions for new requirements and address technical issues in existing systems.
• Oversee projects end-to-end, collaborating with teams across different time zones.
• Perform ad hoc duties as assigned.

The Ideal Candidate:

• Highly motivated self-starter with energy to thrive in a demanding business and IT environment.
• Effective team player with the ability to work well with remote team members.
• Extensive technical services experience, including technical operations, solutions, and standards.
• Strong interpersonal and communication skills, with a customer-focused approach.
• Advanced decision-making and problem-solving skills, adept at navigating obstacles.
• Organize and manage local projects to completion.
• Stay updated on technology trends driven by a deep-rooted personal interest in technology.
• Detail-oriented while maintaining focus on the big picture.
• Thrive in fast-paced and rapidly changing environments.
• Handle difficult personnel situations with discretion, professionalism, and respect.
• Collaborate effectively with IT leadership across the region.

What's In It for You

• Join a world-class team.
• Work with the latest technology used organization-wide.
• Enjoy a fun, fast-paced work environment with numerous perks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent. Diploma holders with the right experiences will be considered.
• Minimum of 3 years’ experience in IT.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proven experience in IT support roles, preferably within the advertising and media industry.
• Strong knowledge of hardware, software, and networking systems.
• Familiarity with industry-specific software and tools used in advertising and media production is a plus.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience with Windows and MacOS operating systems.

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Main responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

- Gatekeeper for the production stability & quality

- Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

- Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge)

- Supervise the production activities (with reporting, governance and operational management)

- Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)

- Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)

We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.

We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.

We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.

We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.

We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.

We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.

We are finally responsible for the CBI Run Portal.

Strong points:

Challenging mission which help to develop strictness, agile methods and precision in the communication

Ensures a good visibility from the management and all CBI colleagues

The collaboration with support & dev teams allow to develop IT and production knowledge

It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

Need to structure the information for all CBI team

Need to bring more and more visibility

Need to propose initiative to develop digital solutions and assets

Need to save workload by optimizing and automatizing RCT activities

Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

Be the point of contact on each run process to give advice on method and good practices

Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.

Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Expected level of knowledge and mindset:

- Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)

- Knowledge sharing minded (wiki + procedures + training + self-learning video)

- Good communication

- Will to understand the production need and to propose a suitable solution

- Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people

- Be able to perform regular concise executive summaries

- be reactive

Techno:

- Jira + Service Now

- Full Office suite with an ability on iconography usage and pivot table

- SQL developer (simple and joined queries)

- PowerBI (data refresh, report generation and new indicators building).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Responsibilities

• Working closely with sales & marketing on product pricing strategies
• Implement and oversee on product pricing and discounts
• Conduct product and pricing analysis to ensure pricing competitiveness
• Verifying the validity of price and condition inquiries and guaranteeing adherence to all applicable price-related regulations
• Developing SAP Cloud Analytical analytics tools and customized reports
• Stay updated on market trend and competitors’ pricing models
• Ad hoc duties as assigned

Requirements

• Bachelor of Business Administration or Economics or equivalent
• At least 5 – 8 years of pricing analysis experience
• Experience in using SAP system will be ideal

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Office Based at Tiong Bahru (Alexandra Road)

Salary S$4000 - $5000

Job Description: -

The Finance Analyst is responsible for providing critical financial analysis and support to various departments within the organization. They will assist the organisation to make sound financial decisions by collecting and analysing financial data, preparing reports, and present the findings to management which will contribute to the strategic planning and decision-making process of the organization.

Role & Responsibility:-

• Perform in-depth analysis of financial data, including but not limited to income statements, balance sheets, and cash flow statements, to identify trends, variances, and areas of concern.
• Prepare and distribute regular financial reports and dashboards for various stakeholders, summarizing key performance indicators, financial metrics, and insights.
• Creates financial models based on analyses to support organizational decision making.
• Analyse budget-to-actual performance, investigate and explain significant variances, and recommend corrective actions when necessary.
• To create and manage financial models to support long-term planning, investment decisions, and scenario analysis.
• Develops financial plans and reports for organizational leaders.
• Analyses industry trends and makes recommendations based on those trends.
• Assist in the development of annual budgets and financial forecasts.
• Evaluate the cost-effectiveness of various projects, products, and initiatives and provide recommendations for cost-saving opportunities.
• Evaluates capital expenditures and depreciation.
• Assess financial risks and recommend strategies to mitigate those risks.
• Bonus where the candidate has an understanding of company valuation models or experience with mergers.
• Perform other related duties as assigned by the Executive Chairman and/or higher Management.

Requirement:-

• Candidate must possess at least a Degree in Accountancy / Finance / Economics or above.
• Have a sound understanding of Singapore Financial Reporting Standards (“SFRS”) and International Financial Reporting Standards ("IFRS")
• At least 2 years of relevant working experience or Management Reporting

Loh Suet Yan Reg No: R22108031

The Supreme HR Advisory Pte. Ltd. EA No: 14C7279

An exciting opportunity to be be involved in Customer Data Analytics, producing insightful analysis and to establish data product roadmap, to develop and roll-out data product based on various data sources that forms a centralised customer data view within Enterprise Data Platform.

Mandatory Skill-set

• Bachelor's Degree in Computer Science, Business Analytics, Statistics or equivalent;
• At least 3-4 years of hands on experience in data analytics;
• Proven experience in designing and developing data models and ETL;
• Proficient in performing data analysis using SQL, Python or SAS;
• Has experience in data warehouse design such as Star Schema, Snowflake Schema, Data Vault, Database Normalization and De-normalization;
• Strong analytical and problem management skills;
• Proven experience in stakeholders management skills;
• Independent, yet a good team player;
• Proactive with high sense of ownership.

Desired Skill-set

• Experience in graph database or column-oriented database is a plus;
• Experience in financial industry is a plus.

Responsibilities

• Perform data profiling and data analysis on data sources;
• Design, plan and communicate data products roadmap to relevant stakeholders;
• Develop, test and roll out data product;
• Identify and define data quality mechanism to make sure data is available, usable and of high quality;
• Manage and prioritize change requests from users;
• Support development of analytical data consumption;
• Involve in the planning of data management strategy and technologies;
• Ensure that all data analytical projects are compliant to necessary guidelines, policies and regulations;
• Keep up to date with latest industry trends, regulatory compliance and emerging threats;
• Identify risks and collaborate with relevant stakeholders to mitigate the risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

Responsibilities:

• Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
• Support internal enquiries and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
• Manage client issues and complaints, and work with relevant stakeholders to resolve these issues in accordance to internal procedures and regulatory standards.
• Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
• Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
• Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

Education:

• Bachelor's degree/University degree or equivalent experience

Qualifications:

• Minimum 2 years of relevant banking experience preferred
• Experience in customer experience/client issue and complaint handling management
• Proven investigative and analytical skills
• Possess ability to present concepts and influence/lead change
• Demonstrate clear and concise written and verbal communication skills
• Knowledge of risk and control expectations in a banking environment
• Must be comfortable in handling technical system application issues and enquiries
• Deliver high-quality customer service with focus on client issue management and achieving quality results consistently

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

In this role you will get the chance to undertake in-depth trend and query analysis on client centric data and work towards a 100% Case Resolution at the 1st Point of Contact of BAU.
You will be an important colleague within with wider Operations department, delivering against strict SLA’s and driving the continuous improvement agenda within the department.

Tasks:
• Produce MI focusing on Time, Cost and Risk for client queries.
• Produce MI for key stakeholders both internal & external.
• Produce Root Cause Analysis on complex issues and look for future preventive actions.
• Develop and optimize processes to enhance service delivery.
• Drive the continuous improvement agenda within the department.
• Look for automation opportunities and gather business requirements to push forward the change.

Requirements

To be the right candidate for this position, we expect you to have experience from a similar client facing/data driven service role. You have a data-driven mindset and practical data analysis skills. Strong knowledge of Payments Schemes (SWIFT, SEPA etc) and knowledge of Microsoft Dynamics is a big advantage. Basic understanding of SQL would also be an advantage.

Your solid analytical skills enable you to easily comprehend complex issues and you clearly articulates goals and expectations, relating them to the business mission and direction. You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person, you are outgoing, energetic, confident, trustworthy, and execution-oriented.

As Banking Circle is an international company it´s a requirement, that you are fluent in English, both verbally and in writing and have business conversation level command of Chinese (Mandarin). If you master other relevant languages, it will be an asset.

• Providing transactional and system support that includes answering how-to questions related to deal entry, scheduling, and transactional valuation activities, resolving business and system related issues.

• Creating/maintaining system specific data.

• Collaborating with the Commercial front office to understand operational needs of the physical business.

• Translating business requirements into system solutions.

• Driving best practices and continuous improvement with a global focus.

• Taking leadership roles when designing, developing, and implementing work processes and projects.

• Collaborating and jointly designing solutions with IT for break fixes and enhancements

• Performing regression and critical function testing in multiple trade systems, web apps and databases for new functionality and software releases.

• Developing and delivering system and process training.

• Proactively sharing your knowledge.

• Participating in and executing responsibilities as a member of the Commercial Business Continuity Plan (BCP) team.

• Occasionally working non-standard hours, including weekends and holidays.

Interested candidate please send your resume to

Elaine Lee

[email protected]

(Outsourcing team: West Division)

EA License No: 99C4599

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

D Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.