Total 6,930 technical support engineer job vacancies in Customer Service category in Singapore

About Us:

DataExpert Singapore is a professional digital forensics and information security company established in Singapore in 2014. We provide products and services in the areas of data recovery, digital forensics, data analytics, and secure IT disposals to meet customer needs in information security and digital investigations.

About the Role:

As an IT Support Technician, your primary responsibility will be to offer technical assistance for a diverse range of hardware and software issues spanning computers, mobile phones, and various other devices. In addition to this, you will play a vital role in our IT disposal operations, ensuring the secure management and sanitization of discarded items in adherence to data protection regulations and environmental standards.

Find out more about what we do over here:

• https://www.dataexpert.com.sg/it-disposal-service
• https://www.linkedin.com/company/dataexpert-singapore/

Tasks & Responsibilities

- Provide technical support in hardware, software issues.

- Perform computer hardware parts upgrades/replacements.

- Use appropriate tools & methods to run diagnostic tests.

- Work with other team members to deliver efficient IT support and IT disposal services.

Requirements

- Experience with troubleshooting, resolving issues related to hardware and software.

- Knowledge about computer hardware and components

- Good communication and technical skills

- Able to work independently, proactively participate in a team environment.

- Prior experience in IT support roles is preferred but not a must.

Responsibilities:

• Mainly assist the Service Operations Engineers.
• Offer customer service to all client in an effort to increase satisfaction and service sales.
• Provide the Service Field Executive input on a regular basis to enhance efficiency of Service Operations.
• Support Service Operations Engineers in achieving their service sales goals and collecting payments.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Motivate service operations engineers to pursue service sales prospects.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Knowledge of maintaining and repairing air conditioners
• Capable of using Microsoft Office programs

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

SEB is a leading northern European financial services group. Bring an entrepreneurial mindset, passion for earning, and a collaborative nature, and you will have the opportunity for a long and exciting career here.

At SEB, we have always believed that the future depends on turning great ideas into reality. Ever since we welcomed our first customer in 1856, we have been a catalyst for positive change by providing responsible advice and capital to people with ideas for the future. Grounded in our long history and strong heritage, we want to create long-term value for all our stakeholders by being curious about what the future holds. We have a strong ambition to accelerate the pace towards a sustainable future for people, businesses, and society. Our skilled and dedicated employees stand by our customers in good times and bad and offer financial products and services that meet their ever-changing needs – both in our home markets in northern Europe and through our international network around the world.

Read more: https://sebgroup.com/

Client Support Service, Private Wealth Management & Family Office Singapore

We are looking for an experienced, committed and result oriented talent to join us as the Client Support Service Officer to support the. Private Wealth Management & Family Office in Singapore.

The main responsibility is to assist in Client Servicing and Administration, Operations, Know Your Customer (KYC) and Anti Money Laundering (AML) updates for the PWM & FO in Singapore,

The role is based in Singapore and reports to the Head of Private Wealth Management & Family Office in Singapore.

Duties and Responsibilities:

Client Servicing/Administration /Operations

• Responsible for preparing account opening forms and ensure complete submission of documents.
• Assist with different reporting needs of the unit.
• Support in operations processes that will ensure delivery of good customer service levels, such as: payments verification/perform independent voice logs for payments & updates of client data, statement mailing and archiving, internet banking devices/Digi passes, credit cards, etc.
• Prepare relevant files and account reports for Client Executives prior to meeting clients.
• Coordinate and follow-up on credit card matters
• Archival of client records
• Assist in other administrative tasks where necessary.
• Coordination of client events

Anti Money Laundering/Know Your Customer/Know Your Transaction (AML/KYC/KYT)

• Assist in the AML/KYC/KYT process to ensure documentation is complete, submitted within deadlines as well as to coordinate with Head Office on reviews relating to cross border managed account. Ensure prompt update of KYC documentation review status in the system. Google name screening.

Requirements:

• At least 2-4 years’ experience in the banking industry preferrable within private banking.
• Ability to multitask, prioritize and work well under pressure with minimal or no supervision.
• Ability to work with sensitive information in a professional and confidential manner.
• Good knowledge of the organisation’s set up combined with a well-established collaborative network of contacts across the organisation to facilitate liaison.
• IT literacy and the ability to use in-house systems in addition to relevant work-related software applications.
• Communication skills: ability to express clearly and logically, verbal and written.
• Process Improvement – analysis and restructuring of processes and work flows to improve quality and promote greater efficiencies and/or cost savings.

IT Support Coordinator

Salary Range: S$4,200.00 - S$5,000.00
Working Days: 5 Days
Working Hours: 9am - 6pm
Work Location: 1 International Business Park S(609917) *Near By Jurong East MRT*

Job Scope

• Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global ITC Team
• Daily helpdesk on call for all pc problem of hardware & software.
• Daily maintenance IT devices
• According to department head directives, manage implementation of projects, time and communications

Job Description:

• First contact point for consulting and support of all IT-topics
• Procurement, configuration and administration of hardware and software
• Training and knowledge transfer of IT topics for employees (and external customers)
• Participation in implementing strategic goals and projects
• Digitalization and optimization of processes in cooperation with other departments
• Tech leadership role in matters concerning IT
• Responsibility for measuring and improving the IT-service quality
• Implementing IT-guidelines and procedures
• Manage an inventory of all IT hardware assets
• Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

Requirements:

• Diploma holder in Information Technology; or equivalent
• Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
• More than 3 years IT experience

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Service Desk Engineer

Working Locations: Client side or Head Office (Bartley/Tai Seng MRT)
Working Hours: Follow client operating hours/9am-6pm at Head Office

Job Description:

Helpdesk

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Follow up with customers, provide feedback and see problems through to resolution
• Recommended procedure modifications or improvements

NOC

• Continuously monitor network infrastructure for performance and security issues using network management tools and systems.
• Respond to alerts and incidents, diagnose problems, and take corrective actions to minimize network disruptions.
• Investigate network issues, conduct root cause analysis, and collaborate with other teams to resolve complex problems.
• Perform routine network maintenance tasks, such as firmware updates, patch management, and configuration changes.
• Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.
• Maintain comprehensive records of network incidents, changes, and resolutions for future reference and reporting.
• Monitor network security events and respond to potential threats, working closely with the cybersecurity team.
• Monitor network traffic and capacity utilization, providing input for capacity upgrades and optimization.

Optical and Transmission

• Design and plan DWDM network infrastructure to support high-capacity, long-distance optical communications.
• Configure and maintain DWDM equipment, including optical transmitters, receivers, multiplexers, and amplifiers.
• Manage the allocation and optimization of optical wavelengths within the DWDM network to maximize bandwidth utilization.
• Perform optical link budget calculations and engineering to ensure signal quality and reliability across long-haul fiber-optic links.
• Diagnose and resolve issues related to DWDM equipment, optical signals, and network performance.
• Implement optical network security measures to protect against unauthorized access and data interception.
• Collaborate with network engineers, system engineers, and other IT teams to ensure seamless integration of DWDM technology into the overall network infrastructure.

Infra (Network & System)

• Design, plan, and implement network infrastructure to meet the organization's requirements and goals, including hardware, software, and network components, to meet project requirements.
• Configure and maintain routers, switches, firewalls, and other networking equipment to ensure optimal network performance and security.
• Continuously monitor network performance, troubleshoot network issues, and proactively address potential problems.
• Implement and maintain network security measures, including firewalls, intrusion detection systems, and access controls.
• Integrate various hardware and software components into a unified system, ensuring compatibility and functionality.
• Develop and execute comprehensive testing plans to validate system functionality and performance.
• Diagnose and resolve system issues, collaborating with other teams as needed.
• Perform regular system maintenance tasks and coordinate system upgrades and patches.

Requirements:

• Diploma with 3 yrs experience, or a related field (or equivalent experience).
• Strong knowledge of networking principles, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN).
• Experience with network monitoring tools and technologies (e.g., SNMP, NetFlow, packet capture analysis).

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About KidsFirst

KidsFirst is an Early Intervention School, Occupational Therapy, and Speech and Language Therapy clinic for children. Our centre works with children with special needs (Autism, Global Developmental Delay, Down Syndrome, Attention Deficit Hyperactive Disorder (ADHD), genetic disorders, and Cerebral Palsy, etc). We deliver an intensive therapy-based program and also provide 1-1 therapy services.

KidsFirst serves a mixed population of international and Singaporean clients, with KidsFirst being listed as one of the preferred Early Intervention Centres by KK Women's and Children's Hospital and National University Hospital (NUH) - Singapore.

We are located at 8 Hong Kong Street, Singapore 059651.

Our brand-new facility houses five state of the art Occupational Therapy Gyms, five Speech Therapy Rooms and two levels for the Early Intervention classrooms. Conveniently located to shopping malls and food spaces like Clarke Quay Central, Chinatown Point, Riverside Point and Hong Lim Market & Food Centre.

Our Benefits

• Competitive Remuneration
• Performance Bonus and Increments
• Medical Insurance Coverage
• In-House Career Development and external training
• An international and diverse work atmosphere
• Central Location in Singapore

Requirements

· Must have at least a professional Diploma/ Certificate (but Bachelor's degree is preferred) in Education, Special Education, Counselling, Psychology, or related field

· Team-oriented

· Excellent knowledge of Behavioral strategies and related experience

· Professional experience working with children with developmental delays and behavioral challenges

· Preferred: Early Denver Start Model Training / RBT Certification

· Preferred: Completed coursework towards a BCaBA/BCBA is a plus

· Good interpersonal skills and the ability to work with a team

Job Description

· Maintain close relationships and communication with all stakeholders of the classroom/ school.

· Provide 1:1 and small group sessions.

· Manage student behaviours in classroom.

· Develop and implement therapy protocols. Ensure holistic student welfare. Maintain case notes and report progress.

· Work with teachers to support the student's needs in their classrooms.

· Carry out special duties (e.g., outdoor recreation area monitor, extra-curricular activities, holiday camps, school fairs, open houses).

· Mentor/ support Teachers in the behavioural management realm.

· Modify lessons according to each child’s ability level.

· Be knowledgeable on professional techniques and best practices in special education.

· Adhere to organization’s SOPs.

· Complete respective administrative duties (e.g., maintaining the communication booklet, attendance-record keeping, etc.).

· Maintain, adhere to and be up to date with Edutrust processes and systems.

Position Objective

The Student Support Department (SSD) is currently recruiting two SSD Coordinators: one dedicated to the Early Years and Elementary divisions, and the other focused on the Secondary divisions. In these pivotal roles, the SSD Coordinators will spearhead student support structures, with a particular emphasis on overseeing the Intensive Support (Tier 3) program.

As leaders within the department, the Coordinators will closely collaborate with divisional administrators, the Director of Student Support Services, and the SSD Head of Departments to ensure seamless coordination and development of programs and associated staff. Key responsibilities include leading the review of applicants during the admissions process for student support, facilitating the student referral process, and managing logistics for students entering and exiting the Intensive Support Program.

The SSD Coordinators will play a vital role in supporting the continuum of interventions available for students at Stamford, in addition to taking on other tasks as assigned by the Director. These positions demand a proactive approach, effective collaboration, and a commitment to the holistic support of students within the school

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Key leadership responsibilities include but are not limited to the following:

Programs & Systems:

Partner with admissions to identify students who will enter into support upon entry to Stamford

• Review admissions files including evaluations, IEPS, report cards, teacher references
• Coordinate in person screenings with students to learn more about their strengths and challenges
• Conduct parent and teacher interviews as needed
• Recommend admissions decisions with SSD support indicated
• Maintain notes and documentation within SSD and admissions data bases

Collaborate with school team to support student referral process

• Early Years & Elementary: Work with team lead to review referrals and determine next steps
• Secondary: Collaborate with Dean of Students to determine when Student Support consultation is needed in the referral process
• Participate in and facilitate as needed Student Success Meetings
• Share divisional data on referrals and recommendations for next steps with divisional administrators

Coordinate process of students entry/exit and services with the Intensive Support Program (ISP) -Tier 3

• Set quarterly cycles for students entering, exiting, and changing service level within ISP
• Evaluate proposed changes, review data, and meet with stakeholders including the ISP team, administrators, and parents to make placement decisions
• Submit all paperwork to finance, transportation, etc. to coordinate logistics
• Ensure families have a detailed understanding of services, why their child is in the program, and when placement decisions will be made
• Liaise with divisional administrators and senior leadership regarding students on conditional enrollments

Division Specific

• Secondary
• Coordinate creation of student schedules for students who access support services in collaboration with team lead, Academic Dean, Registrar, College Counselors, and divisional SSD teams

Coaching

Ensure students and staff in the Intensive Support Program are supported in creating, implementing, and monitoring progress on student plans

In collaboration with the Director of Student Support Services and Head of Therapy

• Set cycles for creating and updating Student Support Plans
• Provide learning opportunities for writing goals, monitoring progress, and sharing progress updates
• Review plans and share feedback with team members
• Give guidance and direct support with the scheduling of services

Lead systems to support staff members professional growth

In collaboration with divisional administrators, Director of SSD, and SSD program leads

• Lead professional goal setting for special education teachers, behavior intervention specialists, student support teachers, and teaching assistants
• Prioritize professional learning needed based on staff goals and student needs
• Identify and coordinate professional learning opportunities for staff
• Support divisional teams in sharing best practices and engaging in shared learning opportunities

Primary or Secondary line manager for special education teachers, support teachers and teaching assistants

• Recruit, hire, and onboard SSTs, TAs, and SSD relief staff
• Recommend grade level and divisional placement for staff based on student profiles, team configurations, and staff strengths
• Approve time off, goals, and gather feedback on progress from team

Position Requirements

• Clear & concise communication
• Ability to gain credibility and trust across multiple stakeholders (parents, teachers, administers, SSD team)
• Self directed with strong detail orientation and follow through
• Reflective & Innovative - ability to maintain consistent procedures and reflect on ways to ways to improve our program
• Listens with a calm and supportive stance; able to navigate through conflict
• Expertise in coaching adults through on the job development and professional development sessions
• Champion for our program and our students!

Qualifications

• Minimum Bachelor’s degree
• Minimum of 5 years of experience working in a student support setting (special education teacher, learning support teacher, school psychologist, counselor, therapist, etc)
• Degree/Master’s/ Certification in student support area (special education, school psychology, counseling, etc) preferred
• Experience coordinating systems
• Experience leading teams
• Experience working with student with behavioral and/or low incidence disabilities preferred
• Experience with coaching teachers preferred

Contacts

• Other Stamford Teaching and Non-Teaching Staff
• Parents and Students
• PTA

Working Conditions

• School Environment
• Working hours 8am to 5:00pm, Monday to Friday, plus occasional staff meetings and trainings
• 10 additional work days a year to be confirmed with the Director of Student Support Services

Terms of Employment

• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Pre-medical exam: Required
• Referee request: Required
• Background Check: Required

SAIS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, SAIS’ holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or

disability. We welcome applications from all qualified candidates.

We regret that only shortlisted candidates will be notified.

Job Descriptions

• Plan and undertake scheduled preventive maintenance tasks at Clients' premises (ie. Enterprise Network, Server, Storage, UPS System, Environmental Monitoring System etc.)
• Perform basic equipment break-fix during preventive maintenance windows when required
• Coordinate and monitor work progress with customer and relevant parties for information to expedite installation and supervise sub-contractors' work at site.
• Schedule purchases and deliveries of all materials for the project.
• Provides basic support of installation, maintenance, and repair of systems and equipment.
• Perform 24/7 standby duty for service calls on a rotational basis.
• Carry out basic troubleshooting, minor repair for IT enterprise products
• Prepare preventive maintenance documentation for submission
• Record and report equipment failure discovered during the preventive maintenance cycle (scope creep)

Job Requirements

• Diploma or Degree in Computer science / IT / Engineering or equivalent
• Good technical skills in engineering
• Ability to engage external stakeholders to resolve site issues
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule
• Able to handle complex technical challenges and different groups of users and external vendors
• Excellent communication and interpersonal skills, with the ability to work well at all levels
• Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required
• Possess strong analytical skills with positive attitude

Job Description

• Industry/ Organization Type: Industrial Machinery Installation & Rental
• Position Title: Customer Support Officer/ Customer Service Officer (Operations)
• Working Location: Tuas
• Working Hours: 5 Days, Tuesday – Friday (8 am – 6 pm)/ Sat (8 am – 5 pm)
• Salary Package: Basic Up to $2,800 + Variable bonus
• Duration: Permanent

Key Responsibilities

• Respond to customer calls, texts, and emails, ensuring high-quality customer support.
• Conduct first-level investigations into customers' complaints.
• Escalate complex issues to relevant departments or management when necessary.
• Coordinate with the technicians to schedule and confirm service appointments.
• Organize servicing schedules and liaise with technicians on day-to-day operations.
• Foster customer engagement, focusing on satisfaction and building loyalty.
• Execute additional tasks as delegated by your Superior.

APPLY NOW!!!

• Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
• Minimum 1 to 2 years relevant experience in call centre/ customer service.
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
• Must be able to multitask in a fast-moving environment.
• Proficient in MS Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64768 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Key Responsibilities

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
• Conduct pre-installation assistance to customer as well as post installation visit and check up.
• Provide field service support and troubleshooting to the machines for local & overseas customers
• Responds to customer complaints and Perform scheduled and un-scheduled service support.
• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
• Prepare complete service reports and details on daily service job and customer correspondence
• Educate customers on basic maintenance & technical support of machine tool for customer's benefits
• Properly document, label, and return all defective parts resulting from service and repair
• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
• Ensure all tools and equipment provided is kept safe, and secure.
• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
• Provide technical support to other Field Service engineers in the field.
• Develop and maintain relationship with customers
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• Good in MS Office and general computer knowledge
• Minimum Diploma in related technical field
• At least 2 years experience in installation & service of CNC machines.
• Strong electrical trouble shooting experience is an added advantage
• Passion on Field Service
• Ability to travel to clients on standby weekends / night
• Able to travel from time to time for project & regional support
• Singaporeans only

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Job Scope:

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems, in-house programs
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins and preparation of new computers for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Requirements:

• 3+ years experience in IT support and systems maintenance.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• Willing to travel around SG on your own
• Willing to take on additional tasks and roles as and when required

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

Client is an esteemed global MNC Banking and Financial Payment company.

Job Description:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Document cases to show action taken.

Requirements:

• Candidate needs to be proficient in either German/Italian/Russian and should be open to support and liaise with customers or clients.
• Candidates are required to work from 3pm to 12am (5-day work week, including weekends). This will be rotated in the future.

Benefits:

• Daily allowance of $10-20
• Monthly remuneration up to $4,500
• Quarterly incentive from $800 - $1,000
• Transport claimable (to and from work)
• Hybrid work arrangement (Work from home for up to 2 days)
• Yearly increment and salary review
• Strong employee benefits (AL, MC, Medical Coverage)

We apologize that only shortlisted candidates will be contacted. Thank you.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23115759 (CHUA YOU YI, OLIVIA)

Job description;

· To provide basic support on desktop, computers, laptop on windows.

· Provide problem escalation to other groups/leaders/principal vendors where required

· Provide desktop, software troubleshooting

· Support /upgrade Windows 7/10

Requirements

· Basic Knowledge in IT Support.

· · Good attitude and able to follow simple instructions

Position: Projects Portfolio Support
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Central

Job Objectives

The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

1. Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations
2. Organize and track the pipeline, capturing data on readiness for approval and other relevant data
3. Ensure there is an aligned pipeline view across GRCTO and GTO COO Office
4. Maintain and update GRCTO projects approval data and dashboard
5. Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects
6. Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view
7. Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence
8. Organize the provision of the current pipeline decks for review by the GRCTO leadership
9. Support the Pipeline education & training needs for the GRCTO teams
10. Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams
11. Support special initiatives, management and governance forums & workshops that may arise

Job Requirements:

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services
• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy
• Good sense of risk & issue management, and escalation management
• Able to produce structured and effective presentations
• Proficient in creating presentations using the Microsoft suite of software
• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure
• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise
• Excellent written and verbal communication skills
• Comfortable with engaging senior management

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Job duties:

• Handle enquiries from the Front Office in timely manner to ensure smooth business operation;
• Handle complaints or grievances from the front office and look for solutions;
• Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions regarding improvements of working processes and possible solutions to increase the team’s efficiency;
• Assist with implementation, testing and training of new system solutions;
• Represent the team in various regulatory / procedural / system enhancement projects;
• Ensure preparation of Management Reports, including potential follow up actions;
• Monitor / check various internal reports;
• Handle the system input / approvals, where required;
• Implement new forms and coordinate changes of existing forms;
• Coordinate and provide training to new hires and existing staff (process, system etc.);
• Being part of the team performing Business Contingency Plan;
• Other ad-hoc task assigned by Team Head;

Requirements:

• At least 10 years relevant banking experience (either in a similar position or as Assistant of RM)
• CACS MAS licensed / experienced with order inputs
• Hands-on experience with Avaloq and other systems is an advantage
• Excellent communication and interpersonal skill
• Good command of written and spoken English
• Proficient in Japanese market & language to support Japanese speaking client
• Ability to lead initiatives and process updates
• Open to learn and take over additional responsibilities
• Very flexible and positive attitude
• Solution oriented and analytical mindset
• Strong Bank’s stakeholders’ management
• Able to work independently and as part of a team under pressure and against tight deadlines

To assist the centre executive/manager in the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the AAC/AACH, which includes:

• Outreach and engagement of seniors within service boundary
• Active ageing programme
• Befriending and Buddying
• Care and support services
• To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

1. Programme Planning and Implementation

2. Alert Alarm System

3. Volunteer Development

4. Finance and Accounts

5. Training and Development of Personnel

6. Administrative Duties

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

Emergency Support - Standby for emergencies and critical support requests after regular work hours.

Process Improvement – Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

Company-Wide Technical Support - Provide technical support across the company.

Additional Duties – Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

Inventory Management - Assist in IT inventory management and monitoring data backups.

Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

Vendor Management – Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud to customers. You will help prospective and existing customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve the business challenges, and problem-solve any potential technical roadblocks.

Qualifications

JOB RESPONSIBILITIES

• Guide customers and peers to solve difficult problems with innovative solutions, leveraging an excellent set of technical competences.
• Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 4 years of experience working in IT strategy.
• Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect.
• Ability to communicate in Mandarin fluently to engage and support Mandarin-speaking customers to navigate industry standards.

PREFERRED QUALIFICATIONS

• Master's degree in Computer Science or a related technical field.
• Experience in networking (e.g., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, Domain Name System (DNS), virtual private networks) and their application to PaaS and IaaS technologies.
• Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
• Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
• Experience with application development concepts and technologies (e.g., CI/CD, Java, Python, Chef, Puppet, Ansible).

An industry leader in Timber and Metal Doors manufacturer & implementation with almost half a century history in Singapore. We are currently recruiting for our business transformation and expansion. We seek individuals who are motived, independent and can support our vision towards establishing our international footprint.

We are currently looking for Operation Support Executive cum Warehouse Executive / Supervisor who will facilitate out project requirements with the factory and logistic department. This role would also require stock inventory management. This individual will report to Production Manager.