Total 45,965 Others/Any level Customer Service job vacancies

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description

RECEPTIONIST / TEAM ASSISTANT

Functional overview

The purposeof Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation,as well as responding innovatively and agilely to business disruptions and challenges.

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-directionapproach used to maximize value delivery in a consistent way.

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability,and circular economyis reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.

Job title

Receptionist / Team Assistant

Qualification criteria

· GCE ‘O’ / ‘A’ Level

· 2-3 years of experience in front desk, receptionist, and administrative experience

· Pleasant personality with good verbal and written communication skills

· Effective interpersonal skills

· Basic PC skills with MS Office applications: Word, Excel, PowerPoint, Outlook

Reporting to

Human Resource Director

Main interfaces

Internally

GPO Leadership team

GPO employees

Externally

Vendors

Main purpose of the job

Coordinates all front desk and team support duties (e.g., managing and coordinating meeting room calendars, arranging courier services etc.)

Accountabilities and deliverables

Front Desk responsibilities

1. Ensures, in alignment with relevant GPO teams and vendors, the setup of services needed for effective and efficient operations of the GPO office, making sure all services meet the agreed level.

· Perform general receptionist duties, i.e. answering, screening and directing incoming calls to the appropriate personnel.

· Attend and receive guests at reception in a professional manner.

· Manage and coordinate meeting room calendars.

· Assist with meeting room bookings, arrange refreshments, and tidy up the rooms after meetings.

· Arrange postal services (local and international), sorting of incoming mails and posting of outgoing mails.

· Arrange courier services (local and international) whenever needed for all items including corporate gifts or items between regional offices.

· Assist in pantry, office, stationery supplies orders and business cards requisitions.

· Floor facilities coordinator.

Team Support responsibilities

· Coordinate travel arrangements (booking of flights, hotels transfers visa, etc.) for the assigned staff/Director(s)

· Prepares and submit expense claims for the assigned staff/Director(s) in a timely manner.

· Assist with vendors’ maintenance requests, requirements, and collation of information.

· Prepare and submit invoices and expenses.

· Attend to requests on building and office matters.

· Attend to requests for booking of meetings for visitors.

· Assist in organizing event/conferences.

· Assist with Health and Safety admin matters.

· Assist with onboarding and offboarding of employees.

· Ad hoc admin matters and duties as assigned.

What we offer:

This will be a permanent role with Asahi Global Procurement.

Benefits includes Health insurance, Life insurance, Dental coverage etc.

Job Description:

• To fetch clients safely to/from their home to Centre and vice versa and ensuring their safety.
• Support the Centre operations in transport requests such as client transfers and general dispatch work.
• Coordinate with Centre Manager in planning transport request services as well as transport route in general dispatch work.
• Ensure the vehicle is in good working and clean condition at all times using the vehicle checklist on a regular basis.
• Conduct general maintenance, repair and upkeep of equipment, gadgets and instrument.
• Prepare and arrange rooms in the Centre for different functions.
• Report to the Centre Manager of any equipment malfunction or breakdown.
• Assist the Centre Manager in assets movement and labelling of assets.
• Assist in inventory management e.g. receiving stocks, weekly distribution of supplies.
• Update the Centre Manager on stock level and replenishment where required.
• Cover the reception duties of the Admin Assistant in his/her absence.
• Participate as member of the Centre’s Fire Safety Committee.
• Any other duties as and when assigned by the Centre Manager.

Requirements:

• Minimum Secondary school education or equivalent.
• Two rotating shifts.
• Full-time, working hours will be 5 days a week (including rotation of 1 Saturday & 1 Sunday at least per month) and shall not exceed 44 hours. 10.30am to 8.00pm.
• Part-time: 3.30pm to 7.30pm (must be able to commit Mon to Fri)
• Possess a valid Singapore Class 3 driving license with good driving safety record.
• Prior experience driving a van and/or large vehicle would be highly advantageous.
• Able to resolve basic repair and maintenance problems.
• Physically fit and able to lift heavy items.
• Good team player and able to adapt to changes.

Work Location:

• Active Global Senior Care Centre @ Telok Blangah Parc View - Blk 92, Telok Blangah St 31, S100092.

Responsibilities:

• Supporting Windows Desktops, Notebooks, Technical issues.
• Handling user calls, emails & Web tickets.
• Should support and handle break-fix situations on Windows & MAC Hardware.
• Understanding of Windows OS architecture and perform command line troubleshooting to resolve individual application failures.
• Provide identification/fixing for the problems within existing systems. Troubleshooting day-to-day Windows related issues, doing root cause analysis of any specific Windows related issues.
• Provide high quality customer services and attend user calls & emails on priority.
• VIP and VVIP support and High touch support experience to end users.
• Liaise with Vendors for hardware issues and coordinate with them.

Requirement:

• At least 3 - 5 years’ experience in Windows administration support.
• Windows 7 & 10 - which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
• Should be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc.
• Should have worked on ticket tool system to log User issues/support, exposure to Remedy/Helix is preferred.
• Knowledge of PC support functions: VPN, PC hardware, MS office applications, SCCM, etc.
• Well versed in Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
• Should be a good team player and open to learn modern technologies.
• Excellent verbal and written communication skills.
• Rotational Shift - 7AM - 10PM (7AM - 4PM, 9AM - 6PM, 10AM - 7PM, 2PM - 10PM)

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.

Responsibilities:

- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.

- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.

- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.

- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.

- Manage the entire product line life cycle, from strategic planning to tactical activities.

- Support product positioning and customer demand, and guide product development from conception to launch.

- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.

- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.

- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Qualifications

- Bachelor's or higher degree in a related discipline.

- 3+ years product management experience.

- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.

- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.

- Good data analytical skills and logical thinking.

- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.

- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.

- Excellent written and verbal communication skills in English.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Customer Care Executive (5 days, premium cars)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from Redhill MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.).
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail / Banking / Hosptiality line.
• Passion for and willingness to learn about and premium cars.

If you are interested in this opportunity, submit your application now to find out more about this position.

About ACP

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

With your help, we can bring training to you, and you to training. If you have a strong background in IT and have a passion for sharing your skills and experience to educate our youth, this job is for you! Join us in equipping the young with the right skillsets to build a better tomorrow in our technologically advanced world.

(Please note that we are only hiring Singaporeans and PRs because our ICT Trainers will be deployed into MOE School environments.)

When you come on board, you will be expected to perform:

• Provide support in terms of Photography & videography (filming and editing)
• Familiar in other areas of video editing, Performs basic animation for content description. Putting in subtitles and doing all final checks
• Knowledge on multimedia applications and to conduct training for students in the areas of MS Office Suite, videography, and photography.
• Assist the teachers in the creation of resources and conduct workshops for staff and students.
• Archive, manage, and organise the school’s media collection.
• Support in terms of website design & maintenance.
• Support the AV needs of the school and maintain the AV assets.

A Successful Candidate should have/be:

• diploma in the IT or media-related discipline or its equivalent
• Creative with a good eye for composition.
• Proficient in photography and video making
• Proficient in MS office, Teams and any photo or video editing suites
• Proficient in the use of iPad and Apple products

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

Responsibilities:

· Provide office general administrative support, including but not limited to receiving and distributing mail/parcels, organizing inventories, data entry, scanning and filing, etc.

· Provide customer service to both internal and external customers, including but not limited to the following tasks: attending to guests and walk-in visitors, simple house keeping, attending to customer enquiries, answering phone calls, etc.

· Assist in managing expense claims and simple bookkeeping.

· Able to prepare reports/ letters

· Other ad-hoc duties as assigned.

Requirements:

· Good computer skills, especially in Excel, Words, Power Point.

· Excellent communication skills.

· Have the initiative to improve processes.

· A fine eye for details

· Must be able to work in a fast pace environment.

· At least 1-2 years of relevant experience required.

· Positive working attitude and willing to learn.

· Able to work independently with minimal supervision.

Salary Range:

SGD 2,600 - 3,200

Responsibilities:

• Develop and manage the annual budgeting process, working closely with department heads to ensure accuracy and alignment with the company's strategic goals.
• Create, maintain, and improve financial models to support long-term financial planning and forecasting.
• Analyze financial results, monitor key performance indicators, and provide insights and recommendations to senior management.
• Prepare and present financial reports to the shareholders and board of directors.
• Oversee cash flow management, ensuring the company has the necessary liquidity to meet its financial obligations and strategic initiatives.
• Manage banking relationships, optimize cash and investment strategies, and negotiate banking terms.
• Monitor and maintain the company's credit facilities, ensuring compliance with covenants and regulations.

Period:

• Permanent

Location:

• Changi

Working Hours:

• Mon to Fri: 8.30am to 6pm

Salary:

• Up to $8000 (depending on experience)

Requirements:

• Bachelor's degree in finance, accounting, or a related field
• Minimum of 6 years of progressive experience in finance, with at least 2 years in a managerial role.
• Well verse in FP&A from Real Estate/ Asset Management background.
• Strong financial analysis and modeling skills. Ability to think strategically and make data driven decisions.
• Proficiency in financial software and ERP systems.
• Excellent communication, presentation, and interpersonal skills.
• Strong leadership and team management abilities. Proactive and self-motivated.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Adaptable and able to work effectively under pressure.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• To provide administrative support to the Operations team to ensure that the department is maintained in an effective, updated and accurate manner
• To carry out sourcing and purchasing duties
• To prepare invoices, data key-in and submission of regularly scheduled reports
• To coordinate paperwork relating to meter reading, carpark system, M&E services and other operational processes
• To assist in the documentation for handling of renovation works and reinstatement cases
• To assist in asset counting, tagging and write off
• To assist in the dealings and correspondences with tenants, vendors and shoppers
• To perform general administrative and clerical duties

Period:

• 2 years contract

Location:

• Dhoby Ghaut

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $3300

Requirements:

• Diploma in Business Studies or equivalent
• Preferably with 2 or 3 years working experience in a similar capacity.
• Good communications and interpersonal skills
• Good command in spoken and written
• Knowledge of Microsoft Office application is required
• Systematic, organized and meticulous

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Info can be share ATM: -

• Basic $2000 - $2500 + AWS + (Laundry $30, handphone $70)
• UBI area
• 5.5 Days (Mon-Fri 8:30am to 5:30pm) , (Saturday 8:30am to 12:30pm)

Your Responsibilities: -

• Effectively handle service administration to maintain high customer satisfaction
• Promptly and courteously respond to customer inquiries and service bookings
• Offer technical advice and suggest additional workshop services to meet customer expectations
• Conduct road tests and basic diagnosis checks with customers
• Provide accident claim advice, repair quotes, and handle necessary administration tasks
• Support corporate customers with both administrative and technical assistance
• Keep customers updated on repair progress and ensure timely job completion
• Manage bike bookings and prioritize services as needed
• Collaborate with the Workshop Supervisor to ensure efficient workflow and meet sales targets
• Monitor unpaid bills and follow up on outstanding credit

You will need: -

• Possess a valid Class 2B driving license
• Possess NITEC or equivalent
• Preferably with 2 years experience in similar industry.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

We are seeking a highly motivated individual to serve as a Project Director for a new tuition center in Singapore. The ideal candidate will be responsible for overseeing the entire process of establishing the tuition center from start to finish. This role requires strong organizational skills, attention to detail, and familiarity with Singapore's educational landscape and regulatory requirements.

Key Responsibilities:

1. Research and Planning:Conduct thorough research on the tuition industry in Singapore, including market demand, competitors, and trends.
   Develop a comprehensive business plan outlining the vision, mission, target market, curriculum offerings, pricing strategy, and marketing plan for the tuition center.
   
2. Legal and Regulatory Compliance:Ensure compliance with all regulatory requirements for setting up a tuition center in Singapore, including licensing, permits, costing and accreditation.
   Liaise with relevant government agencies, such as the Ministry of Education, to obtain necessary approvals and licenses.
   
3. Location and Facilities:Identify suitable locations for the tuition center based on factors such as accessibility, target demographics, and rental costs.
   Negotiate lease agreements and coordinate the setup of facilities, including classrooms, administrative offices, and amenities.
   
4. Curriculum Development:Collaborate with subject matter experts to develop a comprehensive curriculum tailored to the needs of students in Singapore.
   Select appropriate teaching materials, textbooks, and resources to support the curriculum.
   
5. Recruitment and Training:Recruit qualified teachers and academic staff with expertise in various subjects and levels.
   Develop and implement training programs to ensure that teachers are equipped with the necessary skills and knowledge to deliver high-quality instruction.
   
6. Marketing and Promotion:Develop and execute marketing strategies to promote the tuition center and attract students.
   Utilize a variety of channels, including digital marketing, social media, print advertising, and community outreach, to reach target audiences.
   
7. Operations and Administration:Establish efficient administrative processes and systems for managing student enrollment, scheduling, billing, and record-keeping.
   Monitor and evaluate the performance of the tuition center against key performance indicators and make adjustments as necessary.
   

Qualifications and Skills:

• Bachelor's degree in Education, Business Administration, or related field.
• Prior experience in the education industry, preferably in a managerial or administrative role.
• Knowledge of Singapore's education system, curriculum frameworks, and regulatory requirements.
• Strong project management skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.
• Proven ability to think creatively, solve problems, and make sound business decisions.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Interested applicants, please send your resume to [email protected] or press “apply now”

Regret to inform you that only shortlisted candidates will be contacted by our consultants

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Business Development Manager (Franchise/License)

Job Description

• Actively seek opportunities to grow the business, develop marketing strategy and communication plan that promote successful partnerships to meet set objectives.
• Recruitment, interview and onboarding of new business partners.
• Coordinate with internal departments and/or external vendors to support business partners and franchisees.
• Oversees and provide support to operations and business partners on their financial development and operational performance.
• Responsible for all Income Audits and for preparing reports for the same.
• Presentation to the board on performance of individual outlets.

Requirement

• A bachelor's degree in Business Administration, Marketing or Management
• A minimun of 5 years experience in customer service, sales or related position
• Possess strong proficiency in business operations and legal contractual knowledge
• Possess strong business acumen and analytical skills.
• Structured and detailed.
• Positive pro-active working attitude and solutions driven
• Possess excellent communication (spoken and written)
• Possess people management skill and able to lead a team
• Possess high degree of initiative, passionate, results-oriented and has high integrity and professionalism.
• Strong proficiency in Chinese language.
• Experience in education industry will be an added advantage.
• Able to work weekends

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Parts and Service Advisor to join our team in Tuas South, Singapore. This role will be following hybrid work model but initial six months, will be onsite due to business and operation’s needs.

In this role, you will make an impact in the following ways:

· Serves as primary customer contact to promote quality customer service and increase business within the branch location.

· Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

· Analyze customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.

· Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

· Works with the Service Supervisor and/or Team Lead to schedule job assignments

· Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.

· Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

· Work with retail parts, service sales and supply chain team to develop strategic parts inventory to support the fleet customers

· Perform data analysis on local engine population and models that frequently worked-on to develop preparatory parts inventory list to support end customers

· Manages with support inventory and material procurement to establish infrastructure for the distribution system.

Qualifications - External

To be successful in this role you will need the following:

• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instils trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Preferred Qualifications:

• Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant experience and/or in-depth knowledge obtained through specialized training.
• Ability to develop product stocking and forecasting projections
• At-least 2+ years in relevant work experience.
• Good with MS Office and computer literacy.
• Strong analytical skill in demand and forecasting according to job requirement.
• Strong technical knowledge on Cummins product range.
• Ability to communicate with Upstream and Downs
• Work with retail parts, service sales and supply chain team
• To develop strategic parts inventory to support the fleet customers.
• This role is not supporting on cross-border relocation.

Compensation and Benefits

• Permanent Salary, AWS, Flexi Benefits, Annual remuneration reviews and a range of personal and professional benefits. Participation in an annual variable compensation (bonus) program

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Introduction

You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and promoting our brand. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a key player in a dynamic team, apply now and be part of our brand's success!"

Starting Salary: $3000 - $5000 + Commission (Based on experience)

Responsibilities

• Develop a deep understanding of the furniture products being offered for sale.
• Stay informed about the features, benefits, and specifications of each product.
• Be able to effectively communicate this knowledge to customers.

Customer Service:

• Provide exceptional customer service to all clients.
• Assist customers in selecting furniture that meets their needs and preferences.
• Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks:

• Process sales transactions accurately and efficiently.
• Keep accurate records of customer interactions, transactions, and inventory.
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement:

• Set and achieve sales targets and goals.
• Monitor individual and team performance against sales objectives.
• Implement strategies to meet or exceed sales targets.

Goals and Objectives:

Report to the assistant store manager

Essential Skills & Requirements:

Zendesk CRM ( Bonus)

High End / Furniture industry experience

To be successful in this role, you will need to have: •

Available to work on weekends and holidays •

Minimum 1-2 years of relevant sales experience, preferably within the luxury store environment

Other Information:

• Working Hours: Mon-Sun (11 am – 9 pm) 6 off days per month

• Working Location: UBI

• Attractive commission

• Flexible off days schedule

Job Descriptions

The service operator is responsible for providing the best customer service by responding to the callers' inquiries and concerns, depending on which business they are employed. Service operators process callers' requests by directing them to specific resources or coordinate with the appropriate person to resolve callers' issues.

Job Requirement

• 1 year of Customer Service or Call Centre Experience preferred

Working hours

• 5 Days Work Week, 44hrs

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service (GS) Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by the regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

招聘全职华文老师

欢迎希望从事华文教育的朋友们加入新加坡金字品牌的汪老师学园的行列，我们华文补习学校的总部位于东海岸路（East Coast Road）近马琳百列中心，武吉知马分校位于武吉知马路（Dunearn Road），宏茂桥分校在宏茂桥中心的 Jubilee Square ，后港分校位于后港91街（Hougang 1 Mall), 义顺分校在义顺环路近义顺第四大道的 Wisteria Mall，淡滨尼分校位于淡滨尼中心的Tampines Plaza 1, 裕廊东校区位于Jurong Gateway Road，实龙岗校区位于NEX，榜鹅校区位于Northshore Plaza，金文泰校区位于321 Clementi, Dairy Farm校区位于 Dairy Farm Mall.

具体薪资取决于学历，经验和面试表现。

基本要求

• 有爱心，喜欢和孩子交流
• 喜欢教学工作
• 有责任心
• 师范、中文专业、大专、本科或以上学历、有相应的教学经验

工作范围

• 按照教材授课
• 上课前需备课
• 批改学生作业

正常工作时间

• 每周44小时
• 周六、周日需要工作
• 公共假期在周末需要工作

周休时间

• 周一休息

员工福利

• 全职员工享有保险补贴，年假，病假补贴，表现奖金以及加薪

如果您的基本条件符合我们的要求，我们将通过电话邀请您前来面谈。

Hiring Full-Time Mandarin Language Teacher (Primary or Secondary Level)

We welcome applicants who have a passion for Mandarin language teaching to join us at Wang Learning Centre, a winner of the Singapore Prestige Brands Awards 2019. Our centres are located across Singapore, including East Coast, Bukit Timah, Ang Mo Kio, Hougang, Yishun, Tampines, Jurong East, Serangoon, Punggol, and Clementi.

Basic Requirements

• Kind-hearted and love to deal with children
• Passion for teaching
• Strong sense of responsibility
• Diploma, Bachelors or Masters degrees

Job Scope

• Conduct classes based on lesson plans
• Pre-class preparation
• Grading of student's homework
• Perform quality checks on course materials

Normal Working hours

• 44 hours work week, have to work on weekends

Off-days

• Monday

Staff Welfare

• All staff enjoys insurance and medical subsidy, annual leaves, medical leaves, performance bonus and pay increments.

If your profile meets our requirements, we will contact you to share more details.

Note:

We are hiring a teacher who needs to teach the Mandarin language, which is why the keywords need to be present in our post. We adhere to TAFEP guidelines.

Job Responsibilities:

• Actively promote personal credit line or loans at selected branches
• Attending to walk-in clients at the branch
• Ensure the application form is duly filled up and documents are in order for processing
• Telesales duties and follow up with customers via telephone if branches are not crowded
• Sales oriented role

Period:

• 6 months contract
• converted to 12 months (subject to renewal) if meet the standards (within or after month 6 where remuneration is based on $1500 base pay + sales incentive)

Salary:

• $1,500/month + Monthly allowance of $1500 (No commission for 1st 6 months)

Working Hours:

• Monday to Friday, 9am to 6pm

Location:

• Various Branches (will be assigned to 2 different branches every month)

Job requirements:

• Minimum N Level
• Has experience in sales, or any other related fields
• Confident with good communication and interpersonal skills
• Customer oriented and sales driven
• Willing to work on weekends and to travel to allocated branches

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

The essential responsibilities of the incumbent include:

• Respond to customers’ enquiries via the respective Customer Service touch points like hotline, email and social media
• Work with different departments within the organisation on service recovery for case closure at customer’s level
• Update and record the customers information via internal customer information system.

What we can develop in you:

• Learn to work with a variety of people
• Opportunity to cross sell products or services over the phone
• On-the-job training
• Career and self-development

To be successful in this role :

• Patience
• Good listening skills
• Problem-solving skills
• Firm and warm
• Ability to work under pressure

Attractive Benefits:

• Bi-Annual Performance Bonus
• Stay Healthy Incentive
• Unlimited Outpatient Medical
• Dental Vision Insurance
• Executive Health Screening
• Employee Discount
• Working in a 44 hours and 5 days work week roster

You may refer to https://www.courts.sg/careers for more information.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]