Total 46,587 Others/Any level Customer Service job vacancies

>Cashiering, issuing of tickets/gloves/skate or bowling shoe

>Attend to customer enquiry and all front desk duties

>Daily use of POS system

>Filing & stock inventory

>Schedulling of booking/lessons

>Good customer service

>Relevant working experience similar or hospitality industries

>Must willing to work shift [2 shift]

interest applicants, please email: [email protected]

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

KEY FEATURES AND ACCOUNTABILITIES

Personal Assistant

• Managing Outlook Calendar, schedule meetings and appointments.

• Screen and direct phone calls.

• Travel arrangement and expense claim processing.

• Writing of meeting minutes during management meetings.

• Coordinate events, Townhalls and brown bags sessions as and when required.

• Any other ad-hoc tasks as and when required

People Management

• Responsible for onboarding and offboarding of IT resources from end to end on a timely manner.

• Management of desks and lockers for the IT Organization.

• Updating of department Organization Chart.

Business Management

• Support invoice processing and ensure compliance with IT financial governance process and accounting policies.

• Oversee month-end time booking for management members.

SKILLS REQUIREMENTS

• More than 5 years of experience as a personal assistant or admin assistant.

• Strong organizational skills and able to multitask.

• Proficient in Microsoft Outlook Calendar, excel and PPT

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

JOB TIMINGS

Interns will work a total of 32 hours a week. The regular working hours shall be as follows:

a) School term period

Monday to Thursday: 3.30pm to 7.30pm

Saturday & Sunday: 9.30am to 6.30pm, including a one hour lunch break from 1.30pm to 2.30pm.

b) School holiday period

Monday to Thursday: 2.30pm to 6.30pm

Saturday & Sunday: 9.30am to 6.30pm, including a one hour lunch break from 1.30pm to 2.30pm.

REMUNERATION :$2000 - $2200 per month.

Job scope:-

• Responsible for the day-to-day administration and operational support to

the management.

• Track and prepare reports on the outputs of the different teams and

progress of the indicators.

• Assist in other data entries work, administrative matters.

• Prepare weekly management report and take minutes.

• Maintain data as part of good record keeping purposes.

• Perform any other ad-hoc office and admin duties as assigned by the

Management from time to time.

Job requirements:-

• At least Diploma or above.

• No experience required. Internal-training will be provided.

• Candidate must have basic command of English to communicate with

internal team members.

• Candidate must be computer literate.

• Candidate must possess good time management skills.

• Prefer candidate who have positive attitude and willingness to learn.

• Able to start work immediately or within short notice is advantageous.

• Working hours is Monday to Friday (8.30am to 5.30pm).

• Office is opposite Farrer Park MRT station.

About us :-

We have 4,000 students enrolled with us and a team of 200 full time teachers, 50 part time teachers and 50 teachers who are working on flexible timings

Job Scope :-

• 1-1teaching at our MathVision Campus in line with the training provided by our senior teachers
• We have developed our own in-house materials that can be used for teaching purposes. Hence, teachers do not need to create their own materials. However, as they gain experience, they are welcome to help their respective departments in updating existing materials in their free time (during office hours).

Working Hours for Full-Timers :-

• Mondays - Thursdays - 11:30 am - 7:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Saturdays and Sundays - 9:30 am - 6:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Fridays - Off Day

Leave Policy :-

(Our employees have the benefit of enjoying a Flexible leave policy)

Leaves always get approved

• 18 days of Annual Leave in a year
• 14 days of Medical Leave
• 2 days of Family Care Leave
• 1 day of Birthday Leave
• Generous unpaid leaves option also available

Benefits :-

All our Full Time Employees are covered under HSBC Life Corporate Insurance Plan, where you are covered for,

• General Physician (GP) (unlimited coverage restricted to policy terms)
• Specialist (unlimited coverage restricted to policy terms)
• Dental (up to SGD 1,000/-)
• Hospitalisation (up to SGD 60,000/-)

Walk-in Interview Timings are as follows :-

• Every Tuesday : 2:30pm - 3:30pm
• Every Thursday :2:30pm - 3:30pm
• Every Saturday : 2:30pm - 3:30pm
• Every Sunday : 2:30pm - 3:30pm

KINDLY BRING YOUR RESUME / CV WITH YOU FOR THE INTERVIEW AND MEET Mr. Divesh Shah.

NO PHONE CALLS OR EMAILS NEEDED TO SCHEDULE AN INTERVIEW.

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 (including transport allowance)

Work duration: 6 mths (Renewable depending on performance and project)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay / Novena (work in office)

The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact).

He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate.

The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R1770602 (Teng Min Yee)

On Site Alignment is specialized in alignment and installation of all critical rotating equipment onboard of ships. Besides this, we also do vibration measurement and analysis, stern tube repairs and dimensional surveys.

From our Singapore and Shanghai office, we operate mainly in Singapore (yards/anchorage) and the Asian region. We have worldwide 40 employees (10-15 in Singapore/Shanghai) in a team of highly skilled and dedicated engineers who believe in ‘making things happen’ and where communication is key.

We are looking for a Service coordinator for our marine service company based in Singapore.

As a Service coordinator, you

- Are involved in all aspects of our service jobs from preparing quotes to sending out service reports.

- Support the engineers in the planning, preparation and execution of jobs and help hands on onboard if necessary.

- Liaise with suppliers, customers and their agents and are familiar with the local legislative system and process into shipyards.

- Make travel arrangements in cooperation with our travel agent and customers – including visa applications with the relevant authorities.

- Do admin support like prepare service quotes, project invoices and follow up on service reports.

- Keep track of calibration and validation of our measurement tools.

- Any other duties assigned by Management.

- Report to the Managing Director.

To fit this role, you

- Have a ‘can do’ mentality, are proactive and able to work in fast paced, 24/7 environment.

- Are a team player with strong organizational and communication skills who likes to be in the center of the operations.

- Are able to prioritize between various tasks.

- Have a sharp eye for detail and identify nuances that contribute to efficient, effective and safe business operations.

- Have a strong technical background in the marine industry.

- Have a completed BSc education.

- Have a ood command of English and some understanding of Mandarin.

- Are proficient in Microsoft Outlook, Word, Excel and Autocad.

- Knowledge of shaft alignment is an advantage.

- Ship repair business requires a 24/7 mentality.

Job Responsibilities

• Greeting and Bidding Customers Farewell
• Lead Customer to their tables
• Present Menu to Customer
• Inform Customer of Daily Specials and Take Order
• Serve Food & Beverage Order
• Clear & Clean Tables
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Excellent Customer Service
• Good Command in English
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude
• Salary will be based on experience

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available
• Candidate with more experience will be hire under Senior Service Crew

Please kindly email your resume to [email protected]

Recruitment Consultant (WFH, Remote Support)/ Freelancer

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Independent Recruitment Consultants (WFH) who are keen to take on flexible-work arrangement recruitment role. We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to jeline@starcareerconsulting.com. NOW!

Job Requirements

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

· Min. 2 years of Recruitment experience

· Able to communicate effectively and professionally

· Confident and pleasant personality

· Good in coordination and liaison work

· Enjoy engaging with people

· Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

About us :-

We have 4,000 students enrolled with us and a team of 200 full time teachers, 50 part time teachers and 50 teachers who are working on flexible timings

Job Scope :-

• 1-1teaching at our MathVision Campus in line with the training provided by our senior teachers
• We have developed our own in-house materials that can be used for teaching purposes. Hence, teachers do not need to create their own materials. However, as they gain experience, they are welcome to help their respective departments in updating existing materials in their free time (during office hours).

Working Hours for Full-Timers :-

• Mondays - Thursdays - 11:30 am - 7:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Saturdays and Sundays - 9:30 am - 6:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Fridays - Off Day

Leave Policy :-

(Our employees have the benefit of enjoying a Flexible leave policy)

Leaves always get approved

• 18 days of Annual Leave in a year
• 14 days of Medical Leave
• 2 days of Family Care Leave
• 1 day of Birthday Leave
• Generous unpaid leaves option also available

Benefits :-

All our Full Time Employees are covered under HSBC Life Corporate Insurance Plan, where you are covered for,

• General Physician (GP) (unlimited coverage restricted to policy terms)
• Specialist (unlimited coverage restricted to policy terms)
• Dental (up to SGD 1,000/-)
• Hospitalisation (up to SGD 60,000/-)

Walk-in Interview Timings are as follows :-

• Every Tuesday : 2:30pm - 3:30pm
• Every Thursday :2:30pm - 3:30pm
• Every Saturday : 2:30pm - 3:30pm
• Every Sunday : 2:30pm - 3:30pm

KINDLY BRING YOUR RESUME / CV WITH YOU FOR THE INTERVIEW AND MEET Mr. Divesh Shah.

NO PHONE CALLS OR EMAILS NEEDED TO SCHEDULE AN INTERVIEW.

Contract duration: One year contract

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Looking for Student Care Teacher/Senior Student Care Teacher

1. Provide care and supervision to students (P1 - P6)

2. Supervise Students homework

3. Ensure order in classroom and Outdoor activities

4. Provide a safe and fun learning enviroment

5. Maintained a clean and tidy enviroment

With or without experience welcome

For faster response, can WA your resume to 80443866.

We regret to inform that only shortlisted candidates will be notified!

EA License No: 22C1301 | EA Reg No: R22105262

About us :-

We have 4,000 students enrolled with us and a team of 200 full time teachers, 50 part time teachers and 50 teachers who are working on flexible timings

Job Scope :-

• 1-1teaching at our MathVision Campus in line with the training provided by our senior teachers
• We have developed our own in-house materials that can be used for teaching purposes. Hence, teachers do not need to create their own materials. However, as they gain experience, they are welcome to help their respective departments in updating existing materials in their free time (during office hours).

Working Hours for Full-Timers :-

• Mondays - Thursdays - 11:30 am - 7:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Saturdays and Sundays - 9:30 am - 6:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Fridays - Off Day

Leave Policy :-

(Our employees have the benefit of enjoying a Flexible leave policy)

Leaves always get approved

• 18 days of Annual Leave in a year
• 14 days of Medical Leave
• 2 days of Family Care Leave
• 1 day of Birthday Leave
• Generous unpaid leaves option also available

Benefits :-

All our Full Time Employees are covered under HSBC Life Corporate Insurance Plan, where you are covered for,

• General Physician (GP) (unlimited coverage restricted to policy terms)
• Specialist (unlimited coverage restricted to policy terms)
• Dental (up to SGD 1,000/-)
• Hospitalisation (up to SGD 60,000/-)

Walk-in Interview Timings are as follows :-

• Every Tuesday : 2:30pm - 3:30pm
• Every Thursday :2:30pm - 3:30pm
• Every Saturday : 2:30pm - 3:30pm
• Every Sunday : 2:30pm - 3:30pm

KINDLY BRING YOUR RESUME / CV WITH YOU FOR THE INTERVIEW AND MEET Mr. Divesh Shah.

NO PHONE CALLS OR EMAILS NEEDED TO SCHEDULE AN INTERVIEW.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Scope:

- Monitor students’ attendance and progress;

- Coordinate tutors lesson schedule and duty;

- Collect tuition fee and manage disbursement of cash for purchases;

- Handle feedbacks from parents;

- Manage teachers according to Centre’s guidelines;

- Manage centre daily operating;

- Answer parents enquiries;

- Generate lead and sales.

Qualification and requirement:

- Candidate must possess a Diploma and/or above;

- Committed, responsible;

- Has strong communication and interpersonal skills;

- Has working experience in service sector;

- Relevant working experience in managing an education centre is more preferred;

- Fluent in both English and Mandarin.

Pay structure:

Base salary (2200-2500) + Sales Commission

to assist:

- Monitor students’ attendance and progress;

- Coordinate tutors lesson schedule and duty;

- Collect tuition fee and manage disbursement of cash for purchases;

- Handle feedbacks from parents;

- Manage teachers according to Centre’s guidelines;

- Manage centre daily operating;

- Answer parents enquiries;

- Generate lead and sales.

In your role, you will be reporting to the Service Manager and responsible for service support of the company's portfolio of technical products for the Marine and Land based industry. Customers will mainly be based in Asia, but there may be assignments in other parts of the world as well. You can expect approximately 40 travel days a year (Post Covid-19).

Some of the core duties include:

• Provide prior and after sales service to new and existing customers.
• Perform field commissioning, installation, testing, servicing, repair, troubleshooting and calibration of instrument on board of vessels.
• Provide product operational training for customer operational staff at site.
• Advise customer whether replacing or repairing will be the better solution and close job.
• Handling of customer request with regards to warranty issues i.e. diagnosing and problem solving.
• Offer alternative solutions to service problems should replacement of parts be required.
• Provide telephone support to customers on products and technical matters whenever needed.
• Ensure customers satisfaction with the products of the company by means of effective service work.
• Manage customer expectations with quick, clear and accurate delivery of pro-active service, information and consultations.
• Support customer service team for any new projects or quotations and extend technical service support to Sales department
• Attends classroom and practical lessons if required and sits for the requisite qualifying knowledge and practical tests including new products and developments.
• Familiar with field instrumentations such as flow, level, pressure and temperature.
• Able to adapt to multiple cultures and interact with people at all levels.
• Ensure all service meet planned time, planned cost and customer requirements.
• Prepare service report and ensure service documents records are properly documented.

You should be a self-driven individual, who is comfortable working in an independent capacity. You will ideally have:

• Minimum ITE in Instrumentation and Controls or Electrical / Electronics Engineering.
• Experience with conducting service onboard vessels
• Preferable with 2 years working experience in service, repair and commissioning of process controls, instrumentation and analyzer.
• Professional education in engineering or related field, or similar level obtained by experience.
• Knowledge of electrical system in AC/DC Control as well as knowledge of electronic and automation is an added advantage.
• High organisational skills and ability to manage projects at the same time.
• Well versed in IT skills for example Microsoft Office Suite and Navision Business Suite.
• Team player but also capable to work independently.
• Strong interpersonal and communication skills, including influencing skills.
• Fluent in written and spoken English with strong communication skills.
• Work independently and willingness to travel overseas at short notices.
• Ability to work under pressure, long hours, on weekends and public holidays (when required).
• Proactive attitude, have good sense of time management and strong customer focus.
• Responsible engineer who has a technical curiosity in which we can built knowledge and invest in for the future.
• Able to follow procedures and instructions that may be changing from job to job.

Salary will commensurate with experience and qualifications.

Able to start work within a short notice will be good.

Fresh graduates are welcome to apply as training will be provided.

Responsibilities:

• Report directly to the General Manager.
• Directly responsible for growth through supporting potential clients in selecting a Caregiver which is in line with their medical and social needs, and guiding them through all contractual requirements.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Pro-actively perform all necessary compliance tasks & paperwork to ensure that contracts are closed professionally.
• Represent the company’s services with confidence. Communicate clearly and appropriately with clients & business partners.
• Actively build professional relationships with doctors & nurses within local hospitals, clinics and medical centres.

Requirements:

• 2-3 years of experience in a sales or business development capacity.
• Diploma or Degree in Nursing or equivalent or experience in the ILTC sector would be a good to have but is not necessary. We are open to any profiles who are service-oriented and willing to learn in a fast-paced environment.
• 5-days work week. Some Saturdays required.
• Good command of English (Written & verbal).
• Able to work independently.
• CEI-certified would be good to have but not necessary.

Benefits:

• Attractive base salary and excellent sales commission.
• Great opportunity for career development in a growing market and company.
• Industry-specific training and coaching by a highly experienced team.
• Opportunity to learn more through our teams in China/Hong Kong/Myanmar/Sri Lanka/India
• 15 days annual leave.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Industry: Manufacturing

Located at Ubi

Japanese MNC

Have AWS + Bonus + Yearly increment

Mon to Fri 8.30am to 5pm

Basic $2400-$2800+fix allowances $500 or $1200 (own car)

Training provided

Job Description

• To support, troubleshoot and maintain automation machine in Field / Site.
• To setup and debug automation machine in factory.
• To support commissioning and decommissioning on automation machine.
• To provide training to customer for automation machine at site.
• To assemble Mechanical modules, reference from CAD model.
• To troubleshoot errors in design on First Article machine.

Requirements

• Diploma in any Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

(Note: Shortlisted talents will be invited to submit a 1-minute video on 'All About ME')

About us :-

We have 4,000 students enrolled with us and a team of 200 full time teachers, 50 part time teachers and 50 teachers who are working on flexible timings

Working Hours for Full-Timers :-

• Mondays - Thursdays - 11:30 am - 7:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Saturdays and Sundays - 9:30 am - 6:30 pm (Lunch Break from 1:30 pm - 2:30 pm)
• Fridays - Off Day

Leave Policy :-

(Our employees have the benefit of enjoying a Flexible leave policy)

Leaves always get approved

• 18 days of Annual Leave in a year
• 14 days of Medical Leave
• 2 days of Family Care Leave
• 1 day of Birthday Leave
• Generous unpaid leaves option also available

Benefits :-

All our Full Time Employees are covered under HSBC Life Corporate Insurance Plan, where you are covered for,

• General Physician (GP) (unlimited coverage restricted to policy terms)
• Specialist (unlimited coverage restricted to policy terms)
• Dental (up to SGD 1,000/-)
• Hospitalisation (up to SGD 60,000/-)

Walk-in Interview Timings are as follows :-

• Every Tuesday : 2:30pm - 3:30pm
• Every Thursday :2:30pm - 3:30pm
• Every Saturday : 2:30pm - 3:30pm
• Every Sunday : 2:30pm - 3:30pm

KINDLY BRING YOUR RESUME / CV WITH YOU FOR THE INTERVIEW AND MEET Mr. Divesh Shah.

NO PHONE CALLS OR EMAILS NEEDED TO SCHEDULE AN INTERVIEW.