Total 45,848 Others/Any level Customer Service job vacancies

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Responsibilities:

Provide air freight quotes and proposals to customers.

Coordinate rates and bookings with airlines.

Communicate with customers regarding export shipment instructions and booking updates.

Coordinate with vendors such as DG specialists, fumigation services, marine insurance providers, etc.

Prepare job sheets for the Operations team to follow up on.

Monitor shipment status and uplift progress.

Conduct job costing.

Address and resolve any issues that arise.

EA License No: 22C1414

Reg No.: R23113314

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company.

FIELD SUPPORT & SERVICE TECHNICIAN / ENGINEER

Summary

• Basic IT knowledge / Technical Skill
• Knowledge of Audio-Visual, P.A / System advantage
• Upgrading of skills opportunities

Responsibilities

• After sales maintenance support
• To carry out troubleshooting, basic repair or rectification and servicing jobs on AV/ IT hardware and software
• Manage preventive / comprehensive maintenance, setup, installation and commissioning of AV Systems & Solutions
• To assist Technical Manager or Superior for all tasks and duties
• To assist in handling projects
• Engineering & Application Support to Sales & Technical Team
• Field support for installation and cabling works on site as necessary
• Responsible for system set-up, Testing & Commissioning
• Preparation of SOP & Guides for customer as required including Training to users
• Project Management
• Assist in System Programming
• Proficiency in trouble-shooting on Audio-Visual and IT related system deployed
• Any other Technical roles & responsibilities as necessary

Requirements

• Hardworking, willing to learn and positive attitude
• Willingness to work overtime (will be compensated accordingly)
• Able to work independently
• Monday to Saturday 6 days week

( Monday to Friday - 9.30am to 6.00pm / Saturday 9.30am to 5.00pm )

• Possess Class 2/3 preferred

Depending on experience & qualifications, candidate will be offered Field Technician and Field Engineer position title, and competitive salary & benefits accordingly.

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

--- About the team:

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, analyse and evaluate requirements for existing or new web and mobile applications.

6. Design, develop, test and maintain web and mobile solutions to meet the requirements.

7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

8. Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 2 years of experience in a native iOS development environment using Objective-C or Swift.

3. Ability to understand and debug large and complex code bases.

4. Good team communication and collaboration skills.

5. Passion and experience building consumer-facing products is a huge plus.

6. Experience with E-Commerce is a plus.

---

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:
IT Projects Implementation:
• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
• Collaborate in setting up the machine, configuring software,
• Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support
• Document IT projects comprehensively, outlining processes, configurations, and outcomes.
• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:
• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:
• Undertake various IT-related tasks as required to support onsite customers effectively.
• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:
• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
• Available to travel for support customer in Singapore & Malaysia
• A minimum of 3 years of hands-on experience in a similar position.
• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
• Effective communication skills to liaise with team members, customers, and vendors.
• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit
We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459
EA Personnel No : R24120893 (Stepfan Soon Yit)

Job Description:

• Carry out scheduled maintenance program (preventive, predictive, repair, corrective and replacement) and other work assignments as per Customer's approved SOPs and organization’s safety and quality requirements for the Process Equipment Engineering Project.
• Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM, Qualification, repairs)
• Provide 1st level service support limited to specified utilities related to Process Equipment Engineering Project, which include water systems, compressed air and vacuum, to maintain them within operating level and tolerance.
• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program.
• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA).

Requirements:

• Min. Diploma in Electrical Engineering or related fields
• No exp needed, training provided

Working hours: Office hours, Mon to Fri

Location: Buona Vista

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Responsibilities

• Coordinate the recruitment process, including job postings, screening resumes, scheduling interviews, and conducting reference checks. Facilitate employee onboarding and orientation programs.
• Employee Records: Maintain and update employee records, ensuring accuracy and confidentiality.
• Payroll Processing: Assist in preparing and processing payroll, ensuring timely and accurate salary disbursements.
• Benefits Administration: Manage employee benefits programs, including health insurance, and leave administration.
• Employee Relations: Address employee inquiries, concerns, and grievances. Promote a positive work environment through effective communication and conflict resolution.
• Compliance: Ensure HR policies and procedures comply with labor laws and company regulations. Prepare and submit required reports to government agencies.
• Oversee day-to-day office operations, including supply management, maintenance, and administrative support.
• Liaise with vendors and service providers to ensure the timely delivery of office supplies and services.
• Plan and organize company events, meetings, and employee activities.

Requirements:

• Minimum three years' relevant working experiences
• Be able to uphold a professional image at all times
• Possess excellent communication and customer service skills
• Pleasing personality
• Prefer bilingual speakers

Job ID: 18926

• Location: Paya Lebar
• Working hours: 9am-6pm
• Salary: up to $4,500 (Depending on experiences)

Job Description

• Manage Marine Service matters for Southeast Asia markets, enhance service standards and implement 3S policy together with Units Sales and Parts. Provide quick response to market and serve as linking bridge between HQ and market
• Assist superior to achieve set objectives
• Liaise and communicate regularly with Distributors, dealers and HQ. Market monthly reports to superior and HQ.
• Strengthen Service Network (3S and Service Standard)
  * Continual education and training for distributors/dealers
  * Support Distributors in their service activities including onsite field service
  * Support workshop setup
  * Assist and follow up distributors’ product registration status
• Technical Support for Distributors and Dealers
  * Support distributors and dealers for technical inquiries
  * MI (Market Information) processing
  * Prepare & issue Technical Bulletin for Dealers
• Manage product registration and warranty administration
  * Management of distributors and dealers product registration
  * Warranty administration for dealers
• Any ad-hoc duties assigned by superior

Job Requirement

• Education and Qualifications: Diploma/ITC in Automotive/Mechanical/Marine engineering or equivalent
• Practical Experience: At least 3 years’ Technical Service in Automotive/Marine Engineering
• Professional Business Skills: PC literacy. MS office skills
• Interpersonal & Social Skills: Good oral and written communication skills. Resourceful team player and yet able to work independently
• Computer Skills: Microsoft Office-suite
• Other Requirements: Able to travel, Passion in marine industry

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18926, Executive/Senior Executive (Marine Marketing Service Support)".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Aramco Asia is a group of Asian wholly owned subsidiaries of Saudi Aramco Asia Company, and they share a key mission in serving Saudi Aramco’s corporate strategic initiatives in the Asia-Pacific region. We are in the search for a Business Support Specialist to join the team.

Business Support

• Report to the Public Affairs & Business Support (“PABS”) Manager and work under close supervision.
• Coordinate and consolidate of management reports but not limited to business plan, budgets, accountability, performance indices, cost control and business continuity.
• Support the preparation routine and special reports, providing detailed analysis of business-related activities, coordinate administrative activities across functions.
• Support for the daily operation of office administration and facilities services, including office up-keeping, facilities maintenance, office administration & coordination, safety and security maintenance, contracts and contractors’ management, and reporting
• Build and maintain good relationship with relevant government agencies in the Southeast Asia and Oceania regions.
• May provide work direction to clerical or administrative staff.

Internal:

The incumbent is expected to have regular contact with concerned departments within Aramco Asia Singapore office and other Asia country offices and regional function departments.

External:

The incumbent is expected to have regular contact with landlord, with government agencies, and ad-hoc contact with Saudi Arabia embassy in Singapore, business partners, consultants, and other stakeholders etc.

Business monitoring and reporting

• Support the entire Business Plan exercise entailing:
  • preparation of office business plans; review AAS manpower & budget plan; review monthly progress (plan vs actual) and provide general analysis and recommendation to PABS Manager if needed;
  • ensure proper controls/procedures are implemented with respect to the business plan;
  • review inputs submitted as well as provide guidance and feedback to each department to ensure the report quality meets expectations.
• Prepare and compile regular & ad-hoc reports and ensure data accuracy and timely submission.
• Review business operations-related reports, requests and proposals to make sure the compliance of company rules and regulations.

Company operation and coordination

• Develop and maintain process and procedures related to office services and facilities maintenance.
• Direct and ensure service for office equipment installation and facility maintenance activities are carried out according to the budget allocation, standards and schedules.
• Resolve problems related to office operations and maintenance services, ensure timely reporting of all major activities and incidents.
• Ensure that safety and security systems and processes are in place.
• Responsible for business continuity, emergency, or disaster situations preparation, including fire evacuation drills and preventive maintenance/utilities shutdowns.
• Manage contractors & vendors office services & supplies and ensure services agreements are in order.
• Initiate contract work such as scoping, update and administer office services and security contracts, audit invoices from contractors, interpret contract provisions, checking correctness or arranging corrections.
• Maintain and upkeep all documents, records and reports related to office management.
• Monitor/supervise contractors' performance for service quality.

Government relations

• Identify key governmental stakeholders in the region under AAS overage, build and nurture relations with selected stakeholders and maintain a matrix of relationships.
• Ensure all interactions with governmental stakeholders are minuted.
• Advise PABS Manager and AAS management, as well as Saudi Aramco on all matters relating to regulatory matters and government policy issues of interest and concern to the Company.
• Provide comprehensive and efficient advice/consultation to AAS management, SAO during urgency/crisis cases.

Perform other miscellaneous duties as directed by the Manager.

Minimum Requirements

• Bachelor degree and/or higher in business administration, finance, economic or relevant.
• 10 years of relevant experience in business administration, business planning and budgeting.
• Working experiences in the oil industry is preferred and being familiar with crude oil business and its terminology.
• Experience in office services/administration management is a plus.
• Possess advanced business acumen in business planning and reporting.
• Detailed-minded, highly organized with ability to handle multi-tasks and meet deadlines is essential.
• Proficient in both spoken and written business English.
• Proficiency in MS office applications.
• Strong interpersonal and communication skills with the ability to interact with people at all levels.
• Ability to grasp complexities of new and unprecedented assignments quickly and work independently.
• Possess good work ethics.

This is a 2-year contract role with subject to extension depending on business needs.

We would like to welcome you to join us as Service Crew. Full Time and Part Time position are available.

Job Description & Requirements

We are a student care center dedicated to providing a nurturing and enriching environment for children after school hours. Our programs are designed to support students academically, socially, and emotionally, helping them thrive beyond the classroom.

Job Description

1) Provide academic guidance, care and supervision to children in their homework, spelling and centre programmes in convenient locations

2) Meet educational goals and enrolment targets of the company.

Job Requirements

1) Minimum 3 GCE ‘O’ levels subject passes; English inclusive or Higher NITEC Certificate.

2) Diploma in Community and Social Service / Early Childhood / Education / Healthcare or WSQ Certificate in Student Care is an added advantage.

3) Keen passion to mentor, guide and supervise children in MOE Primary Schools as a long-term commitment goal in your career.

4) Capable of working proactively in a dynamic environment.

5) Familiarity with the local educational system and local culture is an added advantage.

Schedule:

• Monday to Friday

Work Location: Serangoon (Zhonghua Primary School)

Pay: $1,800.00 - $2,200.00 per month

Job Types: Full-time, Permanent

Service Technician

• Salary: $2000 - $3800 ( depend of experience)
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

Job ID: 18990

• Location: Lakeside
• Working hours: 5.5 days/week, alternate Saturday, 7.30am to 4.30pm / 12pm to 9pm
• Salary: up to $2,800 (Depending on experiences)

Job Description

• Responsible for the preparation work of invoice, order processing, delivery orders and delivery summary
• Reply and acknowledge customer enquiry, order, provide delivery summary report through email or phone call
• Check GRN (Goods Received Notice)
• Perform closing for all D/O
• Prepare and perform inbound, outbound and inventory reports
• Manage trucking container/shipping instructions for warehouse with Freight team
• Daily filing
• Any ad-hoc duties assigned by manager

Job Requirement

• Computer literate (Proficiency in Microsoft Excel is preferred)
• Must possess at least a Secondary School ‘N’ level/Higher academic in any field
• Fluent in English to communicate with clients
• Able to perform well in fast-paced environments

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18990, Customer Service Officer".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

---

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

---

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

---

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

---

About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 2 years of work experience is required.

2. Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript.

3. Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary.

4. Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent.

5. Excellent problem-solving and analytical thinking skills.

6. Having experience in large-scale website architecture would be a great advantage.

---

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

---

Location: Ubi

Working Hrs: Mon to Fri 0745hrs to 1715hrs, alternate Sat 0745hrs to 1145hrs

Job Description:

• Handle incoming calls and enquiry
• Greet and welcome visitors, direct them to specific areas
• Take ownership in front desk's petty cash, incoming mails and parcels
• Manage hardcopy filing of front desk’s monthly report
• Arrange pick ups and sending off customers with chauffeur
• Summarise and verify retail transactions settlement for account use
• Ensure customer's area cleanliness
• General adhoc admin duties that may be assigned from time to time

Requirements:

• Customer service oriented attitude
• Excellence communication ethics, strong self-confidence and humility
• Receptive to constructive feedback, enthusiastic and good level of responsibility
• Must be comfortable with OT
• Welcome Fresh Grad

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our Client is looking for a Business Analyst (Chatbot response)

Enhance Generative AI Accuracy:
1) Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.
2) Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.

Response Analysis and Evaluation:
1) Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.
2) Collaborate with the AI Development team to implement necessary adjustments to improve response quality.

Safety Scenario Establishment:
1) Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.

Data Set Maintenance:
1) Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.
2) Regularly update and refine data sets to reflect evolving language trends and user preferences.


Knowledge Base Updates:
1) Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.
2) Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts.

Demand Analysis:
1) Engage in call listening activities to identify emerging demand topics and customer preferences.
2) Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.

Collaboration with Product Owners:
1) Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.
2) Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained
1) To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.
2) Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

These are the experience and skillsets that we are generally looking for:
1. Meticulous and show great attention to detail. (Important)
2. Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)
3. Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)
4. Proficient in MS Office (Word, Excel, Project and PowerPoint)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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discovermarket asia Pte. Ltd. is part of Switzerland based discoveric group, operating under the name discovermarket. Discovermarket is a digital marketplace revolutionizing insurance distribution through our innovative open insurance platform.

We are currently recruiting for a Customer Experience & Proposition Manager to join our team in Singapore, reporting to the Head of Proposition and Strategy of discovermarket, based in Switzerland.

About discovermarket:

discovermarket - Distribute Connect Protect - is an innovative and unique digital embedded insurance marketplace connecting insurers, distribution partners and service providers, and creating a global ecosystem around protection needs.

We enable our ecosystem partners to deliver embedded insurance that fits their customers’ needs and is embedded directly into their core product offering. Our distribution partners include customer facing ecosystems in the telecommunications, hospitality and agricultural verticals. These ecosystem partners access innovative, customer-centric propositions on our platform via our API hub and embed them in their core products and customer journeys. The critical elements of these propositions, including insurance capacity, are delivered by the insurers, reinsurers and prevention partners also on the discovermarket marketplace.

Requirements – Our ideal candidate will possess most of the following qualifications:

• Education: Bachelor’s degree in Business, Finance, Marketing, Design, or a related field. Master’s degree or equivalent is a plus.
• Experience: Minimum 5 years of working experience in customer experience, insurance proposition development, sales & pre-sales support, or a related role, preferably in the insurtech or fintech industry.
• Skills and Language:
• Strong analytical skills with the ability to interpret data and translate
• The Opportunity
• The Proposition and Strategy team conceives of innovative propositions for the discovermarket platform and manages the relationships with insurers, reinsurers and other service providers. Additionally, the P&S team is responsible for defining the marketplace strategy of discovermarket and the cornerstones of strategic expansion, including next markets, ecosystems, and propositions.
• The Customer Experience & Proposition Manager will play an important role in enhancing the customer experience and developing compelling insurance propositions. You will lead the design, implementation, and optimization of customer journeys related to embedded insurance, ensuring they are seamless, engaging, and culturally fitting to our diverse customer base in South East Asia. This role involves significant interaction with insurers, brokers, and ecosystem partners to ensure the effective integration and success of our embedded insurance solutions.

• Key Responsibilities:
• Customer Journey Mapping: Lead the mapping and analysis of customer journeys related to embedded insurance to identify touchpoints and opportunities for improvement.
• Market Research: Conduct market research to obtain new insights on customers, competitors, market developments, and ecosystem partners.
• Data Analysis: Collect and analyze customer feedback and data to inform journey enhancements and support decision-making.
• Mock-ups: Produce mock-ups and screens for new propositions using tools such as Figma and Lucid.
• Proposition Development: Develop and refine insurance propositions, ensuring they are attractive, competitive, and aligned with market demands.
• Stakeholder Engagement:
• Collaborate with insurers, brokers, and ecosystem partners to discuss and optimize the customer journey and embedded insurance propositions.
• Engage with ecosystem partners to understand their customers, products, and services, ensuring our embedded insurance products are suitable for the distribution channel and well-priced relative to the ecosystem’s core product offering.
• Engage with local brokers, reinsurers, and primary insurers to ensure capacity and associated servicing, including contractual negotiations. Support insurers in product design and pricing as needed.
• Engage with other proposition suppliers, including data sources, prevention partners, claims partners, and other products and services to enrich the propositions on the discovermarket.
• Collaboration: Work closely with cross-functional teams, including product, marketing, and support, to ensure a cohesive customer experience and compelling propositions.
• Multinational Coordination: Coordinate with teams and stakeholders across different countries, ensuring cultural nuances and preferences are considered in customer journey designs and insurance propositions.
• Customer Support: Provide frontline support to address customer inquiries and issues, contributing to a positive customer experience.
• it into actionable insights.
• Excellent communication and interpersonal skills, with a track record of achieving results through effective stakeholder management.
• Proficiency in customer journey mapping tools and design tools such as Figma and Lucid, with the ability to produce mock-ups and screens.
• Track record of supporting innovative products, challenging the norm and bringing new ideas to market
• A mindset that is both customer-oriented and commercial; an ability to identify and bring to market win-win-win propositions for our customers, our partners and discovermarket
• International orientation, with the ability to work effectively in a multinational and multicultural environment, and a willingness to travel internationally 20-40%
• Fluency in English; proficiency Spanish, and one or more South East Asian languages is a plus.

• 1 year contract with completion bonus (Convertible opportunity
• Monday - Friday
• Manufacturing Industry

Key Responsibilities:

• Prepare quotations for bids and annual contract renewal.
• Prepare sales contract for new orders.
• Enter orders in ERP system upon receipt of Purchase Orders.
• Collaborating with manufacturers to ensure timely delivery.
• Collaborate & follow up on delivery dates with Country Managers, Product Managers and Production department to ensure timely delivery.
• Prepare Order Acknowledgement for customers.
• Managing and optimising inventory levels to prevent shortages or excess.
• Coordinating transportation, including routes, schedules and carriers.
• Prepare shipping document, invoices and L/C negotiation document.
• Follow up on overdue payment with customers.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Analysing data to identify inefficiencies and areas for improvement.
• Weekly / Monthly sales & orders reporting.
• Other adhoc admin tasks

Key Requirements:

• Minimum 2 years’ experience in related field
• ITE Certification / Diploma

Additional Information

• Location: Central
• 1 year contract with convertable to permanent
• Salary up to S$3,500 depending on experience
• Working Days: Monday to Friday

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Elsa Adam (EA Personnel Reg. No.: R22109576) (EOG) by clicking the ‘Apply link’

or call your friendly Consultant, Elsa Adam, at 6590 9943 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Key Responsibilities:

• Issue billing documents to clients
• Follow up with brokers for relevant documents to support billing
• Assist in client collection update
• Assist in generating debtors reports
• Assist in locating documents for payment to insurers

Job requirements:

• Experience in broking and/or reinsurance field will be an added advantage
• Meticulous in documentation and pays attention to details
• Keen to learn and has positive work attitude in a fast-paced working environment
• Ability to work proactively and work independently where required

Location: Raffles Place

Interested candidate, please email us at [email protected]

Working Day: 5.5 days

Working hours:9.30am - 6.00pm / Saturday Half day (Remotely or Event Site)

Location: 211 Henderson Road (Need to travel to Event site when required)

Salary: $2,800 - $3,400 + Commission (There are 5 tiers)

This position is responsible for soliciting sales of food and beverage catered events for Creative Eateries’ Restaurants & Catering, and the execution of the events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate the booking of food and beverage events by managing outside solicitation and incoming inquiries.
• Perform cold calling to acquire sales leads
• To hit weekly KPI as set
• Use creative planning in the design and structure of catered events & menus
• Working closely with clients to include handling inquiries related to food and beverage
• Coordinate with internal food production and service team - Staff, Servers, Chefs, Runners to ensure the successful execution of catered functions
• Conduct site inspection prior to events commencement
• Any other ad hoc duties assigned

REQUIREMENTS

• At least 1 year of sales experience in any of the related field – Catering Food & Beverage/Restaurant/Wedding
• Possesses own laptop with Microsoft Office (2016 or later), in working condition

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

(CENTRAL REGION)

Academic Head (Math and/or Science)

Reporting to: Business Owners

Position Summary

• To plan, lead, organise and oversee the teaching and classroom delivery to achieve desired learning outcomes, and organise corporate activities that contribute to the success of the organization and increase customer engagement.

• To set the framework for the centre’s curriculum and pedagogy, ensuring that it is in alignment with MOE guidelines, the centre’s values to create an enriching and effective learning experience for Learning Point students.

Roles and Responsibility

1. To monitor and ensure lessons are delivered according to expected standards and desired outcomes through

• regular class observations

• regular trainings or workshops conducted for teachers and associate teachers (Eg. Value-added marking workshops, classroom management, parents management etc)

2. To maintain close communications with parents through

• meet parents meetings

• workshops for parents

• other written correspondence, eg. newsletters

3. To conduct regular review sessions with staff team to appraise and feedback on work performance and approval of leave teachers

4. To provide leadership to lead curriculum innovation, curriculum planning, curriculum design and research

5. To stay current with curricular trends and changes in Singapore and to ensure changes in MOE guidelines are integrated promptly into the centre’s curriculum

6. To plan, research and create innovative programme/materials that are in alignment with MOE guidelines and create an enriching experience for the centre’s students

7. Collaborate with the marketing manager to provide contents to develop marketing materials to promote a strong and unique branding of the centre’s programme

8. To actively scan the internal and external environments to identify potential problems and opportunities which can be addressed or capitalised to maximise the students’ learning experiences

9. To shape a culture of high competence, commitment and connectivity

10. Any other duties may be assigned from time to time

Job Requirements

- Minimum 3 years managing a team of teachers

- Minimum 5 years teaching

- Able to work 4 weekdays and 1 weekend (Tuesday – Saturday)

- Able to work on selected weekday nights (2 weekdays 10am – 7pm, 2 weeknights 12.30pm – 9.30pm)

- Able to travel

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Reporting to the Senior Teacher (ST), the Class Support assists the teaching team in various teaching activities, including supporting students in transitions and their hygiene care needs.

Critical Work Functions:

1. Support Curriculum & Instructional Excellence

• Assist the teaching team in the care and management of students in class activities
• Assist with the specific hygiene, health, medical and safety needs of student as required (e.g. toileting, feeding etc)
• Prepare learning materials and learning environments
• Upkeep the cleanliness and safety aspects of the classroom
• Ensure hygiene standards of each student are maintained in the classroom
• Ensure the safe arrival and departure of students to each designated classroom and transport

2. Support Holistic Student Development

• Build a relationship with students by exhibiting care, concern and encouragement
• Work with relevant stakeholders, where needed, to maintain appropriate students’ behaviour and progress
• Participate in and contribute to the school’s and RC’s activities

Candidate Requirements

• At least Secondary 3 education or 4 “N” Level passes
• Experience with students with disabilities is preferred but not mandatory

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values!

Summary of Position

The incumbent is required to support project team, maintain specifically assigned project data base/s, ensure completeness of documentation & prepares document transmittals, onward transmittal to customer during project closure, performs document quality check, performs file backup and prepares engineering project reports.

Responsibilities

· Experience in AutoCad Software.

· Support project team by preparing technical drawings for submission to customer.

· Maintain specifically assigned project data base/s by controlling issuance of document numbers, including maintenance of proper document registersfor projects.

· Ensure completeness of documentation and prepares document transmittal by proper document classification, sorting,filing and proper archiving.

· Onward transmittal to customer duringproject closure by preparing and maintaining As-built photostat books of detail engineering or construction engineering drawings and specifications.

· Performs document quality check by checking in accordance to company engineering document control procedures.

· Performs file backup by ensuring proper storage and archiving of electronic registers.

· Prepares engineering project reports by liaising with project managers.

· Liaison with Main Con's Modellers on

drawings

· Checking of Individual M&E Shop drawing

· Preparation of M&E Co-ordination

Drawing

· Updating M&E Shop drawing List

· Supporting M&E Project Team on Shop

drawing Submission

· Any other related tasks as assigned by

Supervisor

Requirements

· Preferably NTC / Diploma in

Mechanical/Electrical / Electronics /

Engineering

· Knowledge of CAD

· Skillful in AUTO CAD

· Good collaboration skills and

communication skills

· A good team player with the ability to

multi-task

· Driven, self-motivated and ability to work

independently

· Resilient and persistent

· Minimum 2 -3 years’ experience

inbuilding construction industry