Total 7,695 Customer Service job vacancies in 5 changi business park crescent changi business park singapore

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention.

Your scope will include, but is not limited to, the following: 

• Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams 

• Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives 

• Expand and develop client relationship (client retention, growth, renewal, and client satisfaction) 

• Ability to work on push to increase revenue on his/her portfolio 

• Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports 

• Collaborate with AdOps team to secure campaign delivery 

• Collaborate with Sales Marketing team to build strong and effective media and insights solutions 

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Job Responsibilities

• Collaborate closely with business stakeholders to gather and analyze requirements for cross-domain integration between SAP and CRM
• Design, configure, and implement solutions that facilitate the integration of SAP SD/CS modules with CRM ensuring data consistency and process efficiency
• Provide expertise in mapping sales, service, and customer management processes across domains to identify integration points and data exchange requirements
• Work closely with Group IT to develop and implement interfaces and data migration strategies between SAP SD/CS and external systems
• Conduct testing, validation, and documentation of the integrated solutions to ensure they meet business requirements and comply with best practices
• Participate in CAB, regular meetings, and discussions with Local and Group IT teams to share updates, gather feedback, and align on project timelines and deliverables
• Provide training and support to end-users on the integrated systems, to ensure smooth adoption and utilization

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• Minimum 1 year of experience in SAP SD/CS modules, with a focus on cross-domain integration
• Fresh graduates are welcome to apply
• Strong understanding of SAP SD/CS modules and their integration capabilities with external systems.
• Experience in coordinating with technical teams and business stakeholders to ensure successful integration projects
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• SAP certifications in SD and CS modules are a plus
• Experience in data migration and system interfaces is desirable
• Willing to travel (30%)
• Willing to work at Loyang Way area

Responsibilities

· The control, administration and allocation of duties of all staff under his/her charge

· Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction

· Develop and grow new customer accounts

· Provide guidance to the team in resolving issues and investigation of customer issues

· Review CR induction performance to be in line with business needs

· Work with Commercial Team on the negotiation of contracts and agreement with customers

· Provide coaching, training and development to the team to achieve high performance

· Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area

· Provide feedback to the Company regarding service failures or customer concerns

· Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers

· In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group

· Performs other related duties as assigned

Requirements

· Engineering/Business Degree with at least 5 years of experience in component repair business

· Proven track records in sales for aviation component repair

· Excellent organisational and leadership skills

· Strong communication and interpersonal abilities with customer-oriented mindset

· Excellent knowledge of MS Office, databases, SAP and information systems

Description

• The role requires the provision of effective operational business support to the execution desk. He/she shall ensure that all Middle Office functions and processes across all asset classes (Equities, Fixed Income, Funds, FX and Structured Products) are carried out accurately and efficiently. The incumbent will perform day-to-day trade processing and control activities and also participate in system & process enhancements and ad-hoc projects. He or she will be the key contact point between the Markets Traders/Sales, Front Office, and Back Office Operations.
• Process transactions of various financial instruments offered by the Bank, e.g. equities, bonds, funds, FX products, structured products, OTC derivatives, etc.
• Perform post trade activities, e.g. order flow management, trade matching, exception handling and issue investigation, etc.
• Handle queries from Front Office, Operations and external counterparties/brokers
• Perform various reconciliations on trades, nostros position, cash balance, etc.
• Conduct regular control checks and produce relevant reports
• Participate and support ad-hoc projects to enhance and enrich the Bank’s product offering, Markets systems and MO processes
• Highlight day-to-day trading processing, reconciliation and execution issues for appropriate resolution measures
• Meet all legal, regulatory and compliance standards/requirements
• Regular assessment of the function’s practices to mitigate associated risks arising out of and relating to the said function
• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

Requirements

Personal and Social

• Excellent problem solving and analytical skills, well-structured and detail-orientated
• Highly motivated self-starter and able to multi-task
• Great work ethics with a tight control mind-set
• Team player with ability to work independently
• Strong communication and interpersonal skills
• Fast learner and able to work under pressure to meet tight deadlines
• Innovative and creative

Professional and Technical

• Relevant higher educational and professional background with ideally 2-5 years of relevant working experience, preferably in middle office or trading floor support
• Good knowledge in accounting, banking and execution processes and in investment products (Equities, Fixed Income, Funds, FX and Structured Products)
• Good knowledge of financial and investment products, particularly equity, bond and fund products
• Good understanding of order management processes and core banking systems
• Proficiency in MS Office applications, especially Excel
• Possess simple programming skill (e.g. Visual Basics)
• Project management skill would be an advantage
• Proficient in business Mandarin would be an advantage

The Senior Associate - Supply Chain supports sales team in the daily operations of logistics function specifically in the area of PO acceptance and on time sales recognition. This will includes supporting on inventory management activities.

Job Responsibilities

• Liaise with 3PL on all logistic arrangement/ issue for incoming and outgoing shipments to ensure on time delivery. Issue sales orders and billings for Singapore consignment businesses
• Perform monthly stock balance reconciliation for consignment stock to Singapore distributor/ Ecommerce enabler. To monitor, coordinate and perform inventory-related transactions in ERP system.
• Process and follow up customer PO in APAC regions, including billing invoice, credit note and verify customer PO pricing, and highlight any discrepancy to sales. Follow up with finance of payment completion. 
• Maintain shipping records, including providing tracking or shipping history information to customer on request.
• Ensure all shipping documentation and authorities approvals are in order prior the shipment of products.
• Generate reports for internal management team and external customers, ie: inventory reports, accurate weekly sales reports, etc.
• Any other duties assigned by Management from time to time

Requirements

• This is a 2 years contract position.
• Diploma or Degree in Supply Chain/Business/Logistics/Operations Management
• Experience in supply chain, inventory planning, distribution & operation management 
• Understand and familiar with export documentation and letter of credit payment
• Proficient in Microsoft Office applications (Words, Excel, Pivot table and Power Point). 
• Have knowledge of ERP system
• Good analytical and problem solving skills
• Good team player

Overall Purpose Of The Job

The Lead Support Engineer role is pivotal in supporting clinic and business operations end-users, ensuring smooth end-to-end operation. The position's duties encompass both operational responsibilities and minor project delivery to the designated end-user community. The primary focus is to ensure the timely resolution of incidents brought to the team and to apply approved changes where applicable. As the on-site specialist for any IT matter, you will be accountable and responsible for handling all IT-related incidents.

Specific Responsibilities

Job Profile

• Supervise and mentor the IT support team, including performance management and professional development.
• Assign tasks, manage schedules, and ensure coverage for support operations.
• Provide advanced troubleshooting and support for hardware, software, and network issues.
• Assist with escalated issues and ensure timely resolution.
• Develop and maintain documentation for common issues and solutions.
• Lead IT support projects, including new system implementations, upgrades, and migrations.
• Coordinate with other IT teams and departments to ensure successful project completion.
• Monitor project progress and report on status to stakeholders.
• Develop and implement strategies to improve service delivery.
• Develop and enforce IT support policies and procedures.
• Ensure compliance with organizational and regulatory standards.

Required Competencies:

• The right person should have working experience in an operations environment supporting end user community.
• Customer oriented and must have the service skillset to interact effectively with our customers in a professional and mature manner
• Effective communicator at all levels of the organization including with the third parties’ partner.
• Demonstrate willingness to take incoming incident or service requests proactively without being prompted by team members or Management.
• Put into practice accountability and responsibility to resolve the trouble ticket or request in a timely fashion.
• Ability to be personable and tenacious as the situations requires
• Problem solving and root cause identification skills.
• Strong analytic and decision-making abilities is advantageous.
• Must be a team player and able to lead, work with and through others.
• Ability to influence others and move toward a common vision or goal.

Required Work Experience:

• Preferably with 3-4 years of experience working and supporting desktop infrastructure in an end user environment.
• Exposure to provide application support would be advantageous.
• Experience with leading a team of members is a must.
• Experience with customer service and ability to interact with the end user is a must.
• Good communication skill and able to engage with end user

Required Qualifications:

• Diploma or Higher NITEC in any IT discipline

Position Summary:

Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks

Responsibilities:

• Support the country-level forecasting process and balance demand forecasts, sales plans, and customer orders.
• Prepare for and participate in the country-level SOP process.
• Review each incoming purchase order against agreed MOQs, prices, and delivery timelines.
• Initiate the "Order to Cash" cycle by issuing a corresponding PO to the supplier.
• Monitor the progress of orders throughout the cycle, taking a proactive role in identifying and resolving issues to achieve high fulfillment rates.
• Coordinate between the customer and the supplier to ensure the availability of shipping documents for import/export license applications and final shipments.
• Communicate ETAs, potential delays, and other issues impacting delivery timelines to customers.
• Close POs and book costs in the system upon delivery completion.
• Review and assess the feasibility of order change requests, and execute them by coordinating with all impacted parties.
• Manage, analyze, and reconcile purchase orders internally and externally.
• Generate customer invoices to facilitate shipments and payments.

Requirements:

• Minimum Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• At least 3 years of experience in supply chain management or a related field.
• Proficiency in Japanese to communicate with Japan counterparts.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with ERP systems is a plus.

Location: Singapore – Remote

*This position is remote and not eligible for relocation assistance. All positions must reside within the country listed within this job description.

Salary: 70,000 - $120,000 SGD

**Competitive salary with performance bonus (DOE & Geographic Location)

About the Role:

Applied Value Technologies is seeking an Application Support Analyst to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Product Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About you:

We are looking for someone to:

• Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
• Communicate proactively and professionally with stakeholders and partners
• Identify opportunities for improvement and act on them
• Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
• Work proficiently with minimal daily guidance
• Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

We want someone who has:

• Strong technical skills and exceptional organizational skills
• High EQ communication skills
• A collaborative utility player mentality (low ego)
• Creative problem-solving abilities
• A proactive sense of curiosity
• OTM experience

Some stuff you need:

• 6+ years of relevant experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM or ERP
• 3-5 years of functional and technical support experience
• Hands-on experience with one or more of the following Fusion modules: Oracle Order Management, Inventory Management, GOP, Shipping, Price Management
• Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
• Professional fluency in English required

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

We’ve got you covered:

• Competitive salary + performance bonus.
• Unlimited Paid Leave Policy after 90 days.
• Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents.
• 100% Employer-paid Life, STD, and LTD benefits.
• CPF Contributions made to all Singapore citizens and permanent residents.
• 100% paid parental leave up to 16 weeks.
• Up to SGD 1200 Learning & development allowance annually.
• Up to SGD 1200 monthly Health & Wellness stipend annually.
• Up to SGD 2000 Employee referral program.
• Paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

about the role

-Oversee daily operational tasks and production support for front and middle office applications

-Address inquiries from all stakeholders, such as Front Office users, operations, and corporate functions

-Organize and lead regular meetings with application and infrastructure vendors to monitor service levels and ensure user expectations are met.

-Ensure the team adheres to ITIL standards, including incident, problem, and change management.

-Ensure compliance with IT Policies and Procedures, and update them as necessary.

-Maintain and regularly update all operational procedures, troubleshooting guidelines, and user FAQs.

-Guide and mentor junior members in the team

-Participate in business continuity planning, including BCP drills with business users.

skills and experience required
-At least 5 years of IT support experience within the financial industry, preferably with fixed income experience
- Murex support knowledge is required
- Preferably with prior support knowledge/experience on ION and Bloomberg in Fixed Income

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.