Total 849 Customer Service job vacancies in BCA-Braddell Campus

Job Objective:

Responsible for the providing customer support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices.

Core Responsibilities:

Provide Customer Support for Fault Rectification

· Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests (open ticket); to obtain sufficient information regarding fault calls from client so as to provide engineers with accurate fault description, facilitating a conducive diagnosis process

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins

· Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer

· To retrieve and provide information to engineers with regards to contract details etc of clients to enable engineer to determine appropriate solution on-site

· Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers

· Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA

Provide Quotations for Standard Services Sales and Sales Requests

· Prepare quotation (for repair, labour or consumables e.g. cables, batteries, power supply) for approval by Post Sales Team Lead; If quotation does not fall under guidelines provided to CSO, then escalate to Project Sales.

· Escalate Sales requests (beyond those that can be quoted by CSO; not within their purview) to Sales Lead Admin (once Sales Lead Admin takes over then Sales Lead Admin will be the one closing the loop)

Support Preventive Maintenance

· Retrieve information (equipment list etc) and schedule preventive maintenance for maintenance contract customers

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance

· Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer

· Provide engineer with information (equipment list) and arrange appointment

Processing of Return Materials Authorisation (RMA)

· Prepare administrative documents and sending out of faulty units to manufacturer service centre

· Follow up with service centre on the repair and collection status thereafter to update customers.

· Update Customer Master Equipment List status and information accordingly

· Tracking and Updating of RMA

Post Sales Inventory Tools

· Ensure all the equipment and tools are properly issued and recorded.

· To raise request accordingly to purchase of running low inventory items

Reports

· To prepare and generate all necessary reports required by Post Sales Team Lead. Not limited to coordinate from various department to retrieve information needed for the reports.

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Temporary/part-time job at the rate of S$18/hr (with CPF).

Working hours (Monday to Friday) at 200 Braddell Road / 60 Macpherson Road

Required to work minimally 3 full days weekly from 9am to 6pm. A timesheet will be provided.

Duties :

- Provide day to day operation supports to a digital project/system

- Provide enquiry and support to the users and IT department of the project/system

- Logging, assign, track, and closure of any reported issues

- Organise and coordinate for diagnosis and resolving issues, these include gathering system log, communication to software development team, performing testing and verifications, performing any necessary administration and works relating to software deployment

- Performing any necessary daily/monthly reports

**Interested please email to : [email protected]

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for a Part-Time Service Crew to join our team. If you’d like to work with the likes of those with culinary and front of house experience at Michelin star restaurants, read on.

Are you passionate about creating exceptional dining experiences? As a Service Crew Member at The Black Hole Group, you will be the heart and soul of our dining establishment, ensuring our guests are welcomed, served, and delighted with every visit.

Check us out: https://www.theblackhole.sg/careers

What You’ll Do:

• Customer Delight: Spread warmth and hospitality, making our guests feel like cherished friends. Your friendly demeanour and attentive service will create unforgettable moments.
• Efficiency in Action: Handle customer reservations, orders, payments, and requests with speed and accuracy. Your efficiency ensures a seamless dining experience for every guest. Maintain familiarity with menu items, plating, and brand information to answer customer’s questions and give recommendations.
• Team Harmony: Collaborate with fellow crew members and kitchen staff, creating a harmonious working environment that reflects in our service quality.
• Adhere to guidelines: Understand and adhere to proper food handling, food safety, and sanitation standards during food preparation, service, and clean up. Ensure proper uniform, punctuality, and grooming are according to company policy and standard.
• Beverage Preparation: Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages. Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning and troubleshooting.

What You Bring:

• Passion for Hospitality: Your genuine enthusiasm for making people happy shines through in your interactions and you believe good customer service lies in your communication skills.
• Positive Energy: Your cheerful attitude and optimism are contagious, enhancing the overall atmosphere of our restaurant.
• Good Composure: Ability to remain composed and work under pressure – specifically during busy dining periods, while multitasking and ensuring an eye for details.
• Commitment to working hours: You understand that F&B can be demanding and you may need to work overtime, on special events, weekends and Public Holidays when extra help is needed.

Why Us:

• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Type: Part-time

Pay: $11 - $15 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided

Job Scope:

Perform receptionist functions:

a) Receive, direct and relay telephone messages from staff, parents and general public

b) Assist and/or direct pupils, visitors and general public

c) Provide general administrative support, including managing in-coming and out-going mails, scanning of document and photocopying;

d) Manage and maintain the inventory of office supplies such as school stationeries and toiletries.

e) Assist to prepare refreshments for guests, and

f) Any other administrative duties as assigned by the Admin Manager and School Leaders.

Requirements:

a) GCE ‘O’ Level

b) Possess good interpersonal skills

c) Customer service oriented and familiar with proper phone

etiquettes

d) Proficient in Microsoft Office / Microsoft Excel

e) Attention to detail and problem solving skills

f) Strong organizational skills with the ability to multi-task

g) Possess at least 3 years of experience in administration

Salary: $1800 to $2000/month

Contract Period: From 1 October 2024 to 30 September 2025 (with option to extend till 2026)

Working Arrangement:

· Mondays to Thursdays: 7:00am to 4.30pm, inclusive of 1hr lunch break

· Fridays: 7:00am to 4.00pm, inclusive of 1hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

Job Scope:

Reception:

• Handles the telephone calls

• Manages the frontline counter duty; attending to all students, parents and walk-in visitors’ queries

• Attends to goods delivery on behalf of staff

• Attends to students leaving school early/injured students/admission to Sick Bay

• Recording temperatures for all staff in the morning

General Admin:

• Oversees the general housekeeping of the General Office (i.e reception area, conference room, sick-bay and pantry – assisted by Operations support officer)

• Arrange for temporary storage of received items in the General Office where necessary and inform relevant staff

• Assist with lost & found items

• Provides admin support to School Leaders and teachers

• Assists in admin duties such as data entry, attendance system of the staff and SC Mobile.

• Assists the Admin Managers in administrative tasks, for instance, class allocations, P1 registration & orientation etc.

• Any other duties assigned by School Leaders/AMs

Working Arrangement:

Location: Tampines

Salary: $2600/Month

Contract Duration: 1 Jan 2025 - 31 Dec 2025

Job Requirements:

- At least 3 years of similar relevant working experience

- Preferably first aid trained

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Sales Support

Job description
• Part Time
• Basic up to $ 2800-$3300
• Monday to Friday, 9.00am to 6.00pm
• Interior Design & Architect Industry
• Location: Between MRT Woodleigh & Aljunied Area

Responsibilities:
• Visit Architects, Interior Designers and Developers, related parties in order to specify products for commercial projects
• Manage all documentation such as project record files, customer data file, daily visit reports and others
• Explore new customers and looking for the opportunity of potential customers and follow up
• Manage relationships with dealers
• Collect the market information concerning competitors, market changes.
• Understand the customer’s needs, explain and demonstrate our furniture products. It involves in providing technical description of product and describing the purpose of use or the application.
• Providing solution centric idea to customers

Requirements:

• Preferably with 1/2 years experience
• Minimum Diploma Level
• Proficient understanding of MS office
• Strong mix of creative and analytical capabilities.
• Excellent soft skills with a team player attitude.
• Detail oriented, organized and managing multiple, complex tasks simultaneously.
• Responsible, positive work attitude, good interpersonal skills and fast learner
• Fresh graduates welcome to apply

We are looking for a Finance & Corporate Service Executive to be responsible for the efficient and effective management of administrative and operational functions. This includes overseeing areas such as finance, human resources, facilities management, and compliance, ensuring the company operates smoothly and in accordance with all relevant regulations.

Key Responsibilities:

• Financial Management:Develop and manage the company’s annual budget.
  Monitor income and expenditure, ensuring financial stability. Prepare financial reports and statements for management and stakeholders. Oversee financial transactions and ensure compliance with accounting standards.
  
• Human Resources:Manage recruitment, onboarding, and training for all company staff. Oversee employee contracts, payroll, and benefits administration. Implement performance management systems and ensure employee development. Maintain accurate employee records and ensure compliance with labor laws.
  
• Facilities Management:Oversee the maintenance and upkeep of company facilities, including offices and any other relevant spaces.
  Manage contracts with suppliers and vendors for cleaning, maintenance, and other services. Ensure a safe and secure environment for all staff and visitors.
  
• Compliance:Ensure the company complies with all relevant laws and regulations, including those related to industry-specific requirements, finance, and employment. Develop and implement policies and procedures to maintain compliance. Stay abreast of regulatory changes and advise management on necessary actions.
  
• General Administration:Manage day-to-day administrative tasks, including correspondence, record-keeping, and scheduling. Provide support to management and other departments as required. Contribute to the overall efficiency and effectiveness of company operations.
  

Training available for candidates without relevant experience but comes with good working attitude and ethics.

MindSpace Student Care Teacher at Bidadari, The Woodleigh Mall

https://mindspace.mindchamps.org/mindspace-the-woodleigh-mall/

Mindspace by MindChamps is the only after-school care, weekend enrichment and Holiday programmes for primary school students that incorporate the proprietary MindChamps research evidence-based pedagogy on 3-Minds Approach (Champion mind, Learning mind, Creative mind) and revolutionary Optimal Flow Method. When used in tandem, the 3 Minds will allow our students to achieve the Champion Mindset and unlock their full potential. The MindSpace curriculum is guided by the Optimal Flow Method, by breaking down topics learnt in school and build upon prior knowledge for better and understanding and recall. This will achieve subject mastery and empowering the child with confidence.

Our MindSpace centre (The Woodleigh Mall) is actively looking out for passionate MindSpace Teacher/Assistant Teacher. The position and job title will depend on your relevant experience and qualifications. You will be given the opportunity to grow together with the business and be rewarded commensurately for your efforts.

Job Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct MindChamps unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Job Requirements

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (English / Math / Sciences / Chinese).
• Possess good communication and classroom management skills.
• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.
• Creative and loving energy with a positive disposition.
• Excellent communication and classroom management skills.
• Excellent service attitude with good ability to manage enquiries from parents.
• Open to working on weekends, i.e. off days consist of 1 weekday and 1 weekend.

Additional Information

• Attractive remuneration and staff welfare benefits
• Ample opportunities for Career Progression
• Friendly and Conducive working environment
• Comprehensive HQ training for all teachers!
• Strong Curriculum team and mentorship programs available!
• Company Sponsorships

Benefits:

• Employee discount
• Medical benefit
• Parental leave
• Professional development

Supplemental Pay

• Performance bonus
• Yearly Bonus

☑ Basic $ 5500 - $ 7500 + Allowances up to $ 1, 100 (Transport & Mobile & Standby) + OT + AWS + Variable Bonus

☑ 5 Days, Flexi Hours (1 day standby required once in every 2 months)

☑ Location: Island-wide (Parking & ERP Fully Claimable)

☑ MNC - Medical Device & Equipment Manufacturer

☑ Good Benefits & Career Prospect

Job Responsibilities:

• Install, calibrate, and maintain angiography equipment.
• Perform inspections, preventive maintenance, and repairs.
• Provide advanced technical support and training.
• Maintain service records and ensure compliance with safety standards.
• Mentor junior engineers and travel to customer sites as required.

Job Requirement:

• Diploma or Degree in Biomedical Engineering, Electrical Engineering, or related field.
• 3-5 years of experience with medical imaging equipment, especially angiography systems.
• Strong troubleshooting and customer service skills.
• Ability to travel and respond to service calls on short notice.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button or email uodated cv to [email protected]

Only shortlisted candidate will be notified

Yvette Kam Soo Leng

Registration: R22107492

Responsibilities:

• Handle sales enquiries and orders, preparing the necessary documents and carry out close follow-up with customers and colleagues
• Establish new customer contacts and maintain existing accounts.
• Keep all the information and documents confidential and file documents in order;
• Handle project-related correspondences and maintain databases.

Requirements:

• Experience with Marine Engines and Propulsion systems.
• Diploma in Marine Engineering or related diplomas.
• Atleast a year of experience handling sales support.
• Fresh graduates with the relevant experience may apply.

Location: Sourbombe Artisanal Bakery

• 78 Airport Blvd., #02 - 237, Singapore 819666
• 435 Orchard Rd, B1-44 Wisma Atria, Singapore 238877
• 7 Holland Vlg Wy, #01-27, Singapore 275748

Sourbombe’s Front of House Service Crew plays a crucial role in delivering exceptional service and hospitality. You will be responsible for providing consistently outstanding customer service, ensuring that every guest feels welcomed and satisfied throughout their visit. We're looking for enthusiastic and dedicated individuals to join our team.

Responsibilities

Customer Service:

• Greeting customers and delivering excellent customer service.
• Handle customer complaints and resolve issues promptly.
• Making recommendations to customers and answering any questions.
• Coordinate orders for Baristas and service crew to ensure a smooth customer experience.
• Participate in dispute resolution.

Preparing Beverage and Quality:

• Preparing coffees and other beverages by following recipes and health safety guidelines, to achieve a consistent and high standard of taste and quality.

Operational Management:

• Analyse service quality and customer satisfaction.
• Contribute to innovation process within own scope of work in the business unit.
• Assist the management in implementing change.
• Manage cost and quality controls.
• Facilitate food safety compliance with legislative and regulatory requirements.
• Cleaning: To ensure the workplace is well kept daily. Have a fixed schedule for deep clean a few times in a month.
• Initiative: In the event that the bar is free of duties and work, the whole team is expected to work together to aid in any other aspects that need help (e.g., Help with FOH/BOH for service or cleaning).
• Maintain accurate records of sales and transactions.

Inventory and Equipment Management:

• Manage orders for kitchen stock and coffee supplies.
• Maintain and clean coffee machines, and arrange for professional servicing when required.
• Manage site/outlet and equipment maintenance.
• To constantly update store manager on low stocks and unavailability of products for the day.
• Receiving goods: to ensure that all goods received are in good condition and appropriate quantities, sign off on goods.
• Conduct regular inventory checks and report discrepancies.
• Ensure proper storage of supplies and ingredients.

Training and Development

• Train and set standards for kitchen and service crew.
• Develop and motivate team members through capability development.

Requirements

• Previous experience in a customer service role is preferred but not required.
• Relevant experience in the F & B industry is preferred.
• A proactive team player with a positive attitude and willingness to learn.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• 5-day work week.
• Willing to work on weekends and public holidays.
• Willing to rotate to other outlets when necessary (e.g., events, peak periods).
• Singaporeans are preferred.

What We Offer

• Competitive salary starting at $2,100 per month, with performance-based adjustments.
• A supportive and friendly work environment where your growth is encouraged.
• Opportunities for advancement within the company.
• Work injury insurance.
• Medical coverage.

Start Date

• September/October

Job Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Job Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Job Scope:

a) Counter Duties

• Handling telephone calls and enquiries from public, parents, students and staff.

• Attend to day-to-day needs of students.

• Maintaining and updating of student’s early leave college records

b) Adhoc Duties

• Provide ad-hoc printing needs for teachers on designated afternoons.

• Assist in following up with teachers in-charge on delivery requirements,

• General cleaning of the GO counter and reception area

• Maintain records of in-coming mails and arrange for distribution

• Assist in collation of School Bills for distribution to students

c) General Admin:

• Maintain and updating students’ data records, e.g. A level certificates and testimonials, etc.

• Perform admin task e.g. filing, photocopy.

• Assist in contacting TICs on submission of supporting documents and endorsement for payment.

• Assist in updating of Staff Leave records (MC & Overseas Leave)

d) Other Duties

• Compile data/statistics & survey as and when required.

• Any other duties as assigned by P, VPs, AMs

Requirements:

• Qualification: GCE 'O' Level Certificate or equivalent
• Proficient in the following software applications - Microsoft Office (Word, Excel, PowerPoint)
• Three (3) years of relevant experience in administration and counter service preferably in school environment

Location: Whitley Road

Salary: $2390 to $2580 per month

Contract Period: From 2 September 2024 – 31 August 2025 (possible to extend another year)

Working Arrangement:

· Mondays to Thursdays: 8:30am to 6:00pm

· Fridays: 9:00am to 6:00pm

Inclusive of 1hr lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays.

KILLINEY 咖啡馆

聘请兼职厨房助理

近大成地铁，5 天制，周末和公共假期休息。谢绝中介

630am-1030am, $10/hr - $12/hr

有兴趣 whatsapp/call 91461731

Killiney Cafe

Hiring part time kitchen helper, help to prepare ingredients etc

Near TaiSeng MRT, 5 days work week, weekends and Public Holiday off, agencies not welcome.

630am-10am, $10/hr - $12/hr

If interested kindly whatsapp/call 91461731

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field is required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

What You’ll Do:

Operations

• Manage and supervise team of call / chat agents and provide leadership and mentoring
• Ensure that the monthly regulatory and internal KPIs are met
• Monitors and measures service metrics and call volume to develop standards, improvements and resource allocation.
• Overseas the creation and implementation of efficient and balanced workflows that maximise efficiency and produce high levels of service quality and customer satisfaction
• Provides inputs to strategic decisions that impact the functional area of responsibility.
• Capable of handling and resolving escalated issues and complaints arising from operations and requiring coordination with other departments.
• Provides mentoring and leadership to team of agents
• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Projects

• Involvement in various projects, such as telephony system upgrade, CRM system upgrade
• Lead in implementing and operationalizing new hotlines
• Involvement in implementation of digital solutions to provide convenience to customers

What You'll Need:

• At least 5 years of experience in contact centre or similar environment
• At least 3 years of managerial or supervisory experience
• Good people management skills and able to work under pressure
• Familiar with customer service metrics and strong customer - fronting and communication skill
• Knowledge in CRM and telephony systems
• Ability to work independently while being a cohesive team member
• Excellent leadership and interpersonal skills
• Change management and stakeholder management

What We'll Provide:

• Join us to empower the future of energy
• We offer hybrid work arrangement as we believe in providing work life balance while maintaining rapport at work
• Immerse in a positive work environment that promotes/fosters teamwork and collaboration.

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work