Total 2,381 Customer Service job vacancies in Changi Road, Singapore

Job Descriptions

# Supervision & Leadership:

• Oversee and coordinate the activities of service staff.
• Train, mentor, and provide feedback to service crew members to maintain high performance levels.
• Assist in recruiting, onboarding, and evaluating team members.
• Lead by example in demonstrating proper service techniques and upholding service standards.

# Customer Service:

• Ensure that all customers are greeted warmly and receive prompt, courteous service.
• Resolve customer complaints and inquiries in a professional manner.
• Monitor customer satisfaction and provide suggestions for service improvements.

# Operations Management:

• Manage daily operations, including opening and closing procedures.
• Monitor cleanliness and upkeep of service areas, ensuring compliance with health and safety regulations.
• Assist in managing inventory, ordering supplies, and maintaining stock levels.
• Oversee cashiering, ensuring proper handling of cash and transactions.

# Staff Scheduling & Time Management:

• Create and manage work schedules to ensure adequate staffing levels during peak times.
• Track staff attendance and ensure efficient use of resources.

# Quality Control:

• Monitor the quality of food, beverages, and service to ensure they meet the establishment's standards.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery

Job Requirements

• Proven experience as a Service Crew Leader or Supervisor in the F&B industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Good organizational skills and attention to detail.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits

• There is No AWS but Bonus
• Meal allowance $8 per day. Medical coverage.

Working hours

• Split Shift / 6 days a week. 10.30am - 2.30pm, 5.30pm - 10.30pm.

PlayFACTO @ Bukit Timah located at King's Arcade is looking for experienced and passionate Student Care Teachers to join our team! Positions are available immediatly for the right candidates.

PlayFACTO School is the leading student care provider in positive holistic education and after school care for students of P1-P6. As a Student Care Teacher with PlayFACTO, you will help develop student’s hearts and minds using our unique positive education framework, daily enrichment programmes, and guided assistance of each student's Primary homework assignments.

If you are a passionate educator looking for a fun and engaging environment where you can help your Primary students develop high calibre character and educational foundations for their future, we'd like to hear from you!

Come JOIN US and make difference in student’s lives at PlayFACTO @ Bukit Timah!

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

If you are:

passion , willing to learn and good in communication, we want you! We are a music center providing Chinese music instrumental education, come join us if you believe in music education!

Job Scope:

• Administrative duties
• Receptionist duties at front counter including answering phone calls, booking appointments, registration
• Handling cash payments, e-payments and NETS
• Deal with customers enquires
• Help with signing up potential clients
• And any other duties assigned to you

Job Requirement:

• No experience needed
• No Age limit
• Need to be able to work on both weekends
• Good in excel
• Wants to work long term
• Need to be able to communicate in both English and Chinese as we have customers who speak only either one language
• Location: Marine Parade

How to Apply:

Simply submit your application by Clicking the 'Apply Now' button at the bottom of the page.

For quick response, Please send your CVs to Whatsapp : 97102844 (Leah)

We regret only shortlisted candidate will be notified. All applications will be treated with the strictest confidence. By submitting any application to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Responsibilities:

To perform inspection, mechanical repair & assembly work of aircraft structural component.

Able to perform the following:

1. Inspect and document defects accurately in Inspection Repair Records (IRR)
2. Mechanical Repair
3. Part Forming
4. Part Replacement Work
5. Assembly and Disassembly Work
6. Final inspect completed repair task, ensuring it is serviceable and ready for release to service.
7. Can work independently on at least 3 skills set
8. Have good product knowledge of at least 1 major program
9. Setup Alignment Jig / ASMJ for Repair Work
10. Handle more than one job at a time
11. Schedule repair process to meet job delivery
12. Perform basic troubleshooting in Assembly work
13. Clear Work Package upon job completion
14. Create Standard Operating Procedure (SOP)
15. Ensure good discipline, housekeeping & shop floor safety
16. Ensure a harmonious and safe environment for the technicians

Requirements:

1. Diploma/Nitec in Mechanical or Aeronautical Engineering
2. Preferably with 1 to 3 years of experience in the maintenance, repair & overhaul of nacelle components
3. Understanding of blue prints, repair instructions & sketches
4. Possess CAAS A12, B11 & L11/L12 papers would be advantageous
5. Able to work independently and meet deadlines
6. A team player with a positive working attitude and keen interest to learn
7. Fresh school leavers will be considered for an entry level position

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Summary

Ready to play a central role in support of projects and operations colleagues world wide? Step into the position of Business Support Specialist – Projects, where you will deliver crucial functional support to our Projects and Operations staff. Enable end-users with your specialized guidance in maximizing the effectiveness of the new and exciting IFS ERP system for their roles. Apply now and be a crucial part of our path to project excellence!

Your role

• You provide functional support and training within the domain of Project and Operations Management in Fugro’s IFS ERP system. This entails responding to user incidents and questions, trouble shooting issues and providing timely resolutions and answers;
• You assist users in navigating the software, diagnosing and resolving functional issues and answering questions that could not be answered in Level 1 support;
• You accurately document user interactions, reported problems and resolutions in a ticketing system or knowledge base;
• You liaise with developers, system administrators and BPE’s to escalate complex issues, coordinate bug fixes and communicate updates to end users;
• You continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQ’s, user guides and video tutorials to empower users to solve basic issues independently;
• You keep updated with the latest software updates to ensure optimal support delivery and suggest improvements;
• You assist in identifying main risks and propose mitigations in the ERP system where possible.

Your track record

• You have at least a Higher Diploma/Degree in Business Administration
• As a plus, you have certifications such as ITIL or HDI Support Center Analyst;
• You have at least 3 years of experience in Project (financial) administration or Application Functional support;
• Experience with Project Management or Operational Management related field;
• You preferably have a background within an international project-oriented environment;
• You are service minded and have great communication and stakeholder management skills;
• You have excellent English language skills, both written and oral.

What Fugro offers

• Competitive salary with Annual Wage Supplement
• Generous paid-leave
• Career & training opportunities (international opportunities possible)
• Company shuttle from various pick-up at MRT stations across Singapore
• Collective health insurance and outpatient benefits;
• Employee Assistance Programme (EAP) to provide help when you need extra support.
• Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.
• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

About Lionsworld

Lionsworld is one of the leading corporate support providers in Singapore, providing professional services to companies from all across the globe since 1982.

Job Responsibilities

• Greeting and assisting clients
• Administrative duties (data entry, scanning and filing of documents, etc.)
• Answer calls made by clients and redirect accordingly

Job Requirements

• Candidate must possess at least Diploma in any field
• Training will be provided
• Good command of language
• Basic computer skills

Job Benefits

• No Prior Experience Required
• Positive Working Environment
• Medical Benefits
• Full-Time & Regular Hours
• Central Working Location

As a Front Desk Receptionist, you will have the opportunity to come into contact with many different clients and aid them in their business requests. We welcome all who are willing to learn and better themselves.

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across APAC region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

The successful candidate will be providing digital customer solutions serve as the first line support to assigned customers/sales.

• Oversee good commercial relationship with all customers
• Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
• Manage and implement the process improvement and changes enabled by IT systems
• Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
• Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
• Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
• Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
• Follow up on customer issues or handle disputes as and when necessary
• Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
• Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
• Coach and guide new hires and junior team members for development and alignment

Qualifications and Experience

• Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
• 5 to 8 years of relevant experience in Freight Forwarding Industry
• Good knowledge of Cargowise One is advantageous
• Strong service orientation and customer management skills
• Good knowledge of Ocean Freight Quotation
• Strong interpersonal skills and teamwork

- responsible for handling bookings of appointments and walk in customers

- keying in the daily sales collected

- arrangement of timeslots for customers

- assignment of therapist roster

- prepare monthly reports for therapist sales record

- handle any phone calls for enquiries

Working Location: Central / East / West / North
Basic Salary: $2,390 per month
Contract Duration: End September 2024 - 31 October 2024 (Extendable)
Working Hours: Office Hours

Responsibilities:

· Assist members of the public with their enquiries on government schemes and services (front-facing)

Requirements:

· GCE ”O” Level and above

· No experience required.

· Training will be provided

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Working Location: East

Working Hours: Monday to Friday 8.30am – 5.30pm

Basic Salary: $2,390 per month

Work Period: Immediate till end October / November 2024 (subject to further extension based on performance)

Job Responsibilities:

• Manage incoming enquiries over the phone (No sales involved)

Requirements:

• Only Singaporeans.

• GCE O Levels and above

• Training will be provided

• No prior experience is required.

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: L3 Production Support

Job Requisition Number: JRINGSMDS

Job Level: 10 years of relevant experience (L4)

Location: Singapore

Below are the service provisions and responsibilities of the Personnel(s) as may be directed by the Customer from time to time.

• To be involved in Banking application's production level L3 support including WMS application.
• Responsible for liaising with the production support team for incidents reported, provide investigation and coordination with vendor, tester, user and L1/L2 team to identify root cause and fix/improvement.
• Manage and review testing scope with testing team. Support testing of fixes and implementation to production.
• Manage and review vendor fixes and support PI
• Investigate Ctrl-M batch job failures and provide workarounds upon failure
• Proactively monitor production PBI for closure.
• The role will require this activity to be performed on an end to end basis, across functional domains and technologies experience to handle BAU L3.
• Support includes middleware patching , OS Patching and certificate renewal support.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Working Location: Island-wide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

· Research Support: Assisting in conducting desktop scans and basic research activities such as conducting literature reviews, data collection, and data processing.

· Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.

· Admin, Logistics, Operations Support (new): Prepare and consolidate management reports, administrative and logistical support for network sessions, events etc

· Casework Administration: Assist Caseworker in preparation of documents for on-site visits.

· Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

1) Customer Service Executive (Air & Sea Freight)

Job Duties

• Handling full operations on Air or Ocean freight import/export shipments
• Work closely with customers and agents for air freight or sea freight operations
• Coordinate with customer service team and sales team in providing the contractor’s cost for trucking/shipping liners/airliners etc.
• Assist in the preparation of Pricing & Quotations
• Assist sales team with operations and quotations and complete documentations including billing invoice
• Complete documentations and operations on Air & Ocean freight. Such as permit application, shipment data, billing and other operations

Job Requirements

• Min GCE “O” Level or Diploma in Logistic / Supply Chain relevant discipline is preferred.
• Minimum 3 to 5 years of relevant experience in freight forwarding.
• With permit declaration through Tradenet is preferred.
• Computer literacy eg: proficient in MS Word & Excel etc

Before submitting your resume, kindly take note to include the following information or it will not be considered:

• Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.)
• Relevant experience and references (if available)

The Sultan Hotel

Front Office Guest Service Officer (Full Time)

• 5-day work week, including rotating weekends and public holidays (off days for public holidays will be provided in lieu)
• Rotating 8-hour shifts

Responsibilities

• Registering all hotel guests and maintaining accurate cashier shifts
• Communicating and assisting hotel guests with all requests and needs
• Communicating with different departments to service guest requests
• Ensuring smooth running of front desk operations during shift
• Ensuring smooth transition between front office shifts
• Abidance by Standard Operation Procedures (SOPs)
• Maintaining and improving all aspects of hotel guest relations
• Maintaining the integrity of the hotel’s image

Job Benefits

FULL TIME (upon confirmation)

• Competitive base salary
• Monthly meal allowance
• Profit-sharing scheme eligibility ($100 - $500 per month when in force)
• Medical allowance
• Paid Annual Leave from 10 days
• Friendly and warm work environment

Applicant Requirements

• An excellent command of the English language is a must
• Applicants must be willing to work public holidays and weekends (with off days provided in lieu for public holidays)
• Applicant should be disciplined, service and people-oriented, and be comfortable interacting with an international clientele

1) Sales Support Executive (Air & Sea Freight)

Job Duties

• Handling full operations on Air or Ocean freight import/export shipments
• Work closely with customers and agents for air freight or sea freight operations
• Coordinate with customer service team and sales team in providing the contractor’s cost for trucking/shipping liners/airliners etc.
• Assist in the preparation of Pricing & Quotations
• Assist sales team with operations and quotations and complete documentations including billing invoice
• Complete documentations and operations on Air & Ocean freight. Such as permit application, shipment data, billing and other operations

Job Requirements

• Min GCE “O” Level or Diploma in Logistic / Supply Chain relevant discipline is preferred.
• Minimum 3 to 5 years of relevant experience in freight forwarding
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  

Manager Customer Relationship Management
Porsche Singapore Pte. Ltd. (Retail)

Porsche Singapore is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights. The successful candidate will drive customer excitement, satisfaction, and brand loyalty to achieve and exceed KPIs.

• Manage, lead, motivate and empower the Customer Relationship Management Team within the Marketing department
• Manage and lead the in-house Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints (online chat, social media, inbound and outbound calls, and emails), including handling VVIPs and escalated cases.
• Plan and execute initiatives to drive customer excitement, satisfaction, and brand loyalty through exceptional experiences across all digital and physical touchpoints, ensuring seamless channel integration and a consistently unique brand experience for customers, prospects, and fans, with a focus on achieving and exceeding KPIs.
• Govern the customer experience journey across all channels in alignment with brand positioning, including defining and documenting the journey from prospecting to post-purchase, creating detailed contact plans, leading innovative enhancements to customer touchpoints, and partnering closely with Sales, Aftersales, and Importer teams to ensure a seamless experience and foster long-lasting relationships while increasing customer lifetime value.
• Oversee the Sales Funnel Management by pre-qualifying leads in close collaboration with Sales team and maintaining the CRM system with lead, customer, and vehicle data
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation
• Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement, and create programmes by applying the insights gained into actionable and measurable steps

• Bachelor’s degree in business, marketing or communications, or a related field. 
• 5 to 8 years of relevant experience, preferably in the Automotive, Airlines or Luxury industry. 
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce) 
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members. 
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience. 
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. 
• Deep understanding of customer journey trends, the luxury market, and customer expectations. 
• Self-driven with a proactive learning attitude. 

Working Location: Island-wide
Contract Duration: Up to 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Background:

This is a generic job posting for Entry Level applicants who are interested in a role within the Social Service sector. More details will be furnished during the screening process.

Responsibilities:

Your job duties may involve:

· Research Support: Assisting in conducting desktop scans and basic research activities such as conducting literature reviews, data collection, and data processing.

· Data Analysis and Reporting: Collecting, analysing, and presenting data from research activities to support decision-making and identify areas for improvement.

· Admin, Logistics, Operations Support (new): Prepare and consolidate management reports, administrative and logistical support for network sessions, events etc

· Casework Administration: Assist Caseworker in preparation of documents for on-site visits.

· Other ad-hoc duties as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Entry Level applicants with interest in the Social Service sector are welcomed to apply.

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

1. Job Functions

Public Relations

• Work with internal and external stakeholders for coverage of publicity of any events and programmes.
• Preparing media releases, press releases, speeches and content for CEO/Executive Director and other related parties.
• Create and cultivate relationship with key media representatives
• Outreach to corporate and individual donors through regular communications and engagement.
• Work with internal departments to support public outreach and grow existing donor relations
• Manage and update donor’s database in a timely manner

Events

• Identifying Pertapis’ requirements and expectations for each event.
• Brainstorming and implementing event concepts and themes.
• Preparing event budgets and processing invoices.
• Researching and booking venues.
• Organizing suppliers, caterers, staff, and entertainment.
• Coordinating all logistical elements of the event.
• Managing set-up, tear-down, and clean-up operations.
• Anticipating attendee needs and making preparations against potential risks.
• Developing post-event reports on the effectiveness of each event.

2. Candidate Requirements

• Minimum Degree / Diploma in Communications, Public relations, Events management, or related field. With 1- 2 years experience.
• Good command in English and Malay
• Successful candidate will require to write a Press Release or a short speech
• Excellent organizational skills with the ability to multitask under pressure.
• Strong communication and interpersonal skills.
• Creative, out-of-the-box thinking.
• Ability to lead a large team and delegate tasks effectively.
• Meticulous attention to detail

3. Work Schedule

5 days work week

Monday to Friday - 9am to 6pm

**Disclaimer: Only shortlisted candidates will be notified.

Key Responsibilities:

• Develop and implement comprehensive legal and compliance policies and procedures across the organization.
• Conduct regular risk assessments and implement appropriate mitigation strategies.
• Support the launch of new products and services, ensuring they meet regulatory requirements.
• Oversee the company’s compliance program, ensuring activities are executed effectively and meet all regulatory requirements.
• Provide strategic legal advice to the executive team on all significant issues affecting the company.
• Manage corporate governance and ensure compliance with all statutory and regulatory obligations.
• Review and revise business agreements, public announcements, terms and conditions, etc.
• Lead internal audits and investigations, respond to external audits, and manage any litigation or regulatory actions.
• Coordinate with various department heads to ensure that company practices are in alignment with legal and regulatory frameworks.
• Train and supervise the legal and compliance department staff, ensuring high levels of performance and professional development.
• Stay abreast of changes in laws that affect the company’s operations and strategic initiatives.
• Represent the company to external stakeholders and regulatory bodies.
• Lead KYC, CDD, and AML related work, ensuring accurate KYC/CDD records.
• Identify & escalate risks to management, when necessary.
• Support the effectiveness of the firm's compliance monitoring program - i.e., reviewing of marketing materials, monitoring of clients correspondence, provide oversight into staff's trading activities, conducting investment compliance monitoring to ensure the firm's business is compliant with regulatory requirements.
• Conduct compliance and regulatory training to internal staff.
• Contribute to the investment portfolio risk analysis and monitoring.

Requirements:

• Bachelor degree or higher in Law, Finance, Business Administration, or a related field.
• Minimum of 8 years of relevant experience in experience in regulatory compliance and AML/CFT within financial institutions,
• Strong knowledge of MAS regulations and the Securities and Futures Act.
• Interest in the crypto industry and a willingness to stay informed about industry trends and developments.
• Proven experience in managing compliance within a complex organizational structure.
• Excellent negotiation, communication, and presentation skills.
• Demonstrated ability to think strategically and provide leadership across multiple levels of an organization.
• Multi-lingual skills (English and Mandarin) are a plus, given the need to work across different cultures and geographies.
• Ability to work independently and as part of a team.
• Professional certifications in compliance or AML/CFT are an advantage (e.g., ICA, ACAMS).