Total 1,928 Customer Service job vacancies in D22 Jurong, Jurong Island, Tuas

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

Role and Responsibilities:

Take ownership of customer issues

• Customer success rep must take ownership of the customer’s problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

Escalate unresolved issues to the appropriate internal teams

• A lot of times, there are issues which are highly technical or beyond the scope of what a success rep can handle on the spot. For such cases, the success rep needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it.

Collect prompt and accurate feedback from customers

• The work of a success rep does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customer’s suggestions on what can potentially improve their experience.

Document knowledge in the form of solution articles

• The solution to every customer problem provides a valuable learning experience to success rep. They should be able t0document this knowledge in the form of help content or solution articles so that the same problems don’t occur in the future.

Master the configuration of our helpdesk software (Freshdesk)

• Success rep should be able to configure the functionalities of the Freshdesk and use it to resolve customer problems in a more streamlined manner.

Required Skills

• Willing and able to learn new skills and technologies
• Competent IT user skills
• Knowledge in supply chain / logistics solution and process will be added advantage
• Hands-on working experience with customer support software Freshdesk will be added advantage.
• Knowledge in supply chain / logistics solution and process will be added advantage
• Team player with strong written and verbal communication and interpersonal skills
• A proactive approach to customer support
• Attention to detail
• Ability to honor deadlines
• Fresh diploma holder or ITE with computer study are welcomed

Job Description

• Act as backup for GPS monitoring and preparation of GPS report
• Act as backup for CCTV monitoring and preparation of input into the CCTV monitoring reports and coordinate between the operations team
• Attend all other various periodic meetings and audit requirements of all oil majors
• Attend and assist ISO preparation and audits
• Attend all incident investigations and coordinate recommendations, suggestions and closure
• Coordinate and prepare monthly closing reports of all oil majors
• Coordinate and manage all safety meetings, toolbox meetings and other various paperwork
• Coordinate and ensure gap closure arising from various audits
• Ensure up to date keeping of all oil majors, operations and management systems
• Plan, organize and support all company’s safety programme, campaigns and events.
• Other ad hoc duties as assigned by your supervisor

Requirements:

• Proficient in Microsoft Office
• Strong communication and interpersonal skills

Working location:

Joo Koon

Working hours:

Mon - Fri 8.30am to 5.30pm &

Alt Sat 8.30am to 12.30pm

We regret that only shortlisted applicants will be notified

Service Executive

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Executive, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

• Provide shared support to Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
• Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
• Monitor and follow up customer payments, including outstanding collection, if any.
• Assist in back up of tasks when respective team member is out of office
• Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
• Strong coordination skills
• Strong attention to details
• Ability to manage multiple tasks simultaneously

Qualification:

• Bachelor’s degree in business adminstration/engineering or equivalent
• Minimum of 3 years of relevant working experience
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

• 5 days (Mon-fri), Alexandra
• Warehouse environment
• $2300 - $2800, allowance, OT claim
• AWS, performance bonus

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Responsibilities

· To optimize airside equipment selection in order to minimize the cost and enhance winning probability for project tender

· To respond to customers in timely manner on changes in project tender requirement

· To process PO, SO, MSR, etc. into the system

· To enter order to factory with accuracy

· To ensure delivery schedule meets customer’s requirement to align with the sales forecast

· Any other duties as assigned from time to time

· Ensure all works carried out in accordance with the specified quality and EHS standards

Requirements

· Education levels should be Diploma in Engineering or equivalent

· At least 1-2 years of experience in relevant job scopes

· A team player, able to work in a team closely

· Meticulous and has eyes for details with pleasant characteristics

· Good communication skills

Main Responsibilities

• Provide transport/escort to client and caregiver for medical appointments.
• Ensure that clients/wheelchairs are safely secured in the vehicle.
• Maintain vehicle in good condition.
• Adhere to the Standard Operating Procedures (SOP).
• Inform Coordinator on all incidents occurred.
• In-charge of the cleanliness of the vehicle.
• Assist in Meals-On-Wheels delivery as required.
• Run office errands as required (to purchase, collect and dispatch equipment/items).
• Assist in other ad-hoc activities.

Working Conditions

• 5-day work week: Mon-Fri, 9am-6pm
• Attractive remuneration and staff benefits
• Location - Jurong

Responsibilities:

· To conduct on-site service, troubleshooting of drinks dispensers and vending machines

· Preventive maintenance of dispensers and drinks vending machine

· Pro-actively support other ad-hoc task as assigned

Requirement:

· Minimum at least Secondary/NITEC/NTC-3/Diploma in electronic or equivalent

· Driving Licence (Class 3) - Manual

· Company Vehicle Provided during working hours

· Able to work under pressure in a fast-paced environment

· On job training provided

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Job Description

Servicing/troubleshooting and repairing of power supply equipment, battery chargers, UPS and its related products.

Requirements

Possess Class 3 driving licence.

Able to read ciruit diagram.

NITEC/Diploma in Electrical/Electronics Engineering

At least 1 or 2 years working experience

Pick Network Pte Ltd

Pick Network is a wholly-owned subsidiary company of Infocomm Media Development Authority (IMDA) to deploy parcel locker in public spaces and operate nationwide parcel locker network. The network will deliver convenience and choice to consumers and businesses and aid in the transformation of Singapore's urban logistics ecosystem.

We are hiring for the following position:

Service Executive

Job description

• Basic knowledge in IT concepts
• Monitor the backend system to spot for abnormalities and issues of the locker network
• Attend to technical issues raised by Call Centre
• Carry out investigation on disputes raised by consumers and other users
• Provide guidance and support to users at the locker
• On-site and remote troubleshooting of abnormalities or issues
• Coordinate and communicate with contractors effectively in the escalation and resolving of issues raised
• Ensure that all issues raised are resolved and cases are closed in a professional and timely manner
• Parcel recover, if needed

Requirements

• Minimally Diploma/ITE certification
• Have an understanding of how parcel lockers functions
• Willing to be placed on work shifts
• Candidates with driving license at an advantage
• Analytical mindset to detect and solve issues

Job Responsibilities:

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices
• Address quality and schedule conflicts
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment

Job Requirements:

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills.

Interested candidates please send your CV to [email protected]

You will support the customer service team and your job responsibilities inclusive but not limited to:

• Issue and Post Purchase Orders (PO) in system
• Create and amend Invoices as required
• Follow-up the Statements of Account (SOA)
• Use correct item code and pricing when creating the order
• Liaise with customers and internal stakeholders on order processing
• Answer customer's enquiries
• Generate Sales Return Order
• Attend and verify Return Order requests and issue credit note
• Any adhoc tasks assigned by superior

Requirement:

• Able to work alternate Saturday half day (4 hours)
• Familiar with order processing.

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

JOB DESCRIPTION

Responsible for ensuring the smooth and efficient operation of our centre’s facilities, infrastructure, gallery/exhibitions, attractions, and venue spaces.

Plan and manage all maintenance and operational support matters to ensure availability of exhibits and essential services for daily operations of the Centre/Museum.

Collaborate with internal stakeholders and external service providers to maintain a high standard of functionality, safety, security, landscaping, and cleanliness of the Centre/Museum.

RESPONSIBILITIES

• Responsible for the management of facilities / infrastructure (including Sustainability initiatives), Business Continuity, Term Contracts, Workplace health and fire safety Management, Security, Operations of centre, Exhibitions, attractions, and venue spaces.
• Responsible for the ongoing maintenance and upkeep of the entire centre inclusive of exhibitions, galleries, attractions, and venue spaces.
• Lead and guide a team of technicians, executives, and outsourced term contractors on daily facilities management operations.
• Ensure prompt service recovery for any breakdown of critical equipment and systems to minimize disruption to centre operations.
• Assess, plan, and implement processes to enhance operational efficiency and effectiveness.
• Manage and execute M&E projects within the organization i.e. Retrofitting of existing premises, fitting out of spaces, implementation of sustainability related initiatives.
• Liaise with government agencies and statutory boards on regular audits, project management & development and other facilities related issues. Liaise with internal stakeholders on all facilities, attractions, gallery related issues.
• Management of budget, tender documents, procurement for facility operations and maintenance. Plan, formulate and manage operating and capital budgets. Follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management to ensure works are carried out in accordance to planned schedules, budget, and approved specifications.
• Support exploration and implementation of projects related to digitization of SMART and Green FM.

REQUIREMENTS

• Diploma/Degree in, Engineering / Building / Facilities / Management or equivalent.
• At least 5 years of relevant working experience in Operations, Facilities and Project Management.
• Good knowledge of government procurement procedures, building & statutory regulations, and requirements.
• Good communication, interpersonal and organizational skills.
• Familiar with Singapore’s regulatory requirements pertinent to building, environment, and safety standards.
• Strong written and verbal communication skills. Able to conduct professional presentations.
• SCEM, FSM & GMFM certification will be an added advantage.

Responsibilities:

• Develop and implement diverse digital marketing strategies for brands and regions, emphasizing brand awareness, traffic, engagement, leads, and customer retention.
• Supervise digital marketing endeavors covering content, social media, SEO, advertising, KOL/KOC outreach, keyword research, customer journey mapping, online reputation, and email campaigns.
• Establish performance objectives to set practical benchmarks, identify emerging trends, technologies, revenue drivers, and opportunities.
• Keep the team informed on digital trends, platforms, technologies, and best practices, suggesting adoption when suitable.
• Create and manage compelling content across multiple channels like websites, blogs, social media, and emails.
• Craft brand identity and messaging structure to ensure consistency across channels and regions.
• Develop and oversee online advertising campaigns on platforms like Google, Naver, and social media to enhance online visibility, drive qualified traffic, and increase leads.
• Formulate media plans, including online media and influencer outreach, while maintaining relationships.
• Manage budgets across all channels and platforms to maximize ROI and meet performance targets.
• Utilize analytics tools to measure and report actionable insights for marketing channels, including website traffic, followers, engagement rates, conversion rates, and customer acquisition cost.
• Provide regular reports and insights to management, offering data-driven recommendations for optimization.
• Collaborate with cross-functional and regional teams to ensure smooth execution of digital marketing initiatives.
• Ensure the team's participation and support in relevant marketing events and activities as needed.

Requirements:

• Bachelor’s degree in marketing or equivalents.
• Minimum 3 years of working experiences in digital marketing, emphasizing strategy creation.
• Extensive knowledge of SEO & SEM principles and a track record of success using online advertising platforms like Google Ads and Facebook Ads.
• Skilfulness in employing diverse digital marketing tools and platforms, encompassing analytics tools, social media management tools, and CRM software.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

*** SINGAPOREAN ONLY ***

• Basic $1800-$2400 (depends on experience)
• AWS + Bonus + Yearly increment
• Mon-Fri 9am-5.30pm, Alternate Sat 9am-1pm
• Location : Jurong East
• **Logistics MNC**

Responsibilities:

• Provide customer service support via phone and email
• Monitor incoming and outgoing shipment
• Prepare import and export shipments documentation
• Perform any other duties as and when assigned

Requirements:

• At least O Level and above
• At least 1 year Customer Service experience in related field
• Proficient in MS office
• Able to commit OT when required

For consideration, kindly submit your CV by clicking “APPLY” or email to [email protected]

**Only shortlisted candidate would be notified**

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

System & Instrumentation Field Service Engineer

Are you a Field Engineer looking for a new opportunity?

Would you like the opportunity to work in an Energy Technology company?

Join our Bently Nevada Team

Baker Hughes Bently Nevada offers a holistic suite of machine condition monitoring and protection hardware, software, and services. We help ensure you achieve the highest level of asset reliability. Our team takes ownership of creating and designing unique and customised solutions for bespoke customer requirements.

Be part of a successful team

In this role, you will travel to client sites and assist with installations or ongoing service provision. You will be involved with commissioning new systems and be responsible for maintaining products and systems.

As a System & Instrumentation Field Service Engineer, you will be responsible for:

• Providing services includes Plant Asset Management System commissioning and maintenance for Machinery Monitoring, Protection, and Management Systems.
• Performing installations, commissioning and troubleshooting of Bently Nevada Hardware & Software Products and Solutions at customer locations.
• Providing technical direction, project management, performing discovery session on site with customers and strengthen Bently Nevada Installed base activities.
• Meeting timely completion of standard service reports, invoicing packages, and other administrative requirements along with driving customer satisfaction.\
• Assuring projects are executed in accordance with the cost allocations that are budgeted, including direct cost and labor hour management.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree or equivalent from STEM (Science, technology, engineering, and mathematics).
• Be be to accommodate business travel up to 70% of the time. Business travel to Singapore or other countries within APAC.
• Have experience in field services or maintenance position will be an advantage.
• Be a good team player and display good communication skills with fluency in English.
• Have demonstrate effective communication, interpersonal skills with the ability to influence others and team.
• Be a self-starter, proactively taking the initiative to identify and solve problems.
• Be an experienced problem solver, with a methodical approach to solving complex customer issues.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• This is Field position working on various field rotations as advised by your Supervisor. This role is working with our customer on-site within the region.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

As part for the Revenue Management Field Support Team, the primary responsibility of this role will be on overseeing ERS attributes. The role is responsible for:

• Providing both strategic and technical guidance to ERS hotels requesting inventory changes.
• Analyzing and providing recommendations on optimizing ERS attributes to enhance the display of key selling features and monetize attributes.
• Providing discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
• Supporting global and regional projects and initiatives as delegated by the Director of Revenue Management Field Support.

Success in this role requires strong organizational skills, strategic thinking, strong work ethic, and the ability to manage multiple projects and priorities concurrently.

This individual will focus on the following project types:

• Deployment projects: Leading the planning and execution of deployment projects (e.g. rollout of new capabilities to all hotels) including change management communications
• Strategic projects: Leading the planning, problem solving, research, and analyses to develop recommendations (e.g. business cases) for key business issues

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
• Min 12 months of Revenue Management working experience.

Skills and Competencies

• Prior project management experiences would be advantageous
• Strong change management skills including ability to communicate changes clearly and persuasively, anticipate issues that may arise and strategically involve and influence senior leaders to motivate change
• Excellent written and verbal communication skills, English fluency is a must.
• Excellent presentation skills with strong ability to influence audience.
• Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management.
• Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem.
• Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
• Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
• Strategic and analytical thinker; makes decisions using data.
• Comfortable with complexity, ambiguity and change; supports and manages positive change.
• Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
• Knowledgeable on all MI hotel brands

CORE WORK ACTIVITIES

• Provides both strategic and technical guidance to ERS hotels requesting inventory changes.
• Analyzes and provides recommendations on optimizing ERS attributes to enhance display of key selling features and monetize attributes.
• Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
• Supports continent and global revenue management projects and initiatives.
• Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions.

Additional Responsibilities

• Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self-confidence, energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Demonstrates working knowledge of discipline-specific systems, tools, and business processes.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• Possessing specialist knowledge of operating systems, devices, applications and software
• Providing technical support to teams within the organisation, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customised training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organisation’s systems
• Developing reports for teams across the business

Project Description: The application support Consultant is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Working closely with developers, business analysts, infrastructure team members, portfolio managers, and traders.
The candidate will participate in the release process, ensuring quality software is delivered promptly.

Responsibilities:

• Principal Responsibilities
  
  • Solve technical trading-related issues independently or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Build working relationships with trading groups in both US and UK.
  • Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Assist with automating processes to achieve efficiency and streamlined trade support.
  • Document and create new knowledge base to provide the most effective solutions to trading issues.
  • Deployment of, support of, and monitoring of the firm's internal trading systems.
  • Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
  • Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

Mandatory Skills Description:

• Must understand the financial markets with strong equities background.
• Understanding of the trade lifecycle, back-office, and settlement processes
• Hands-on technical experience in an application support
• Has 3 years experience in a support role within
• Strong communication skills and the ability to work in a demanding environment.
• Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
• Aptitude to learn
• Understanding of ITIL methodology
• Good verbal and written communication skills
• Proficient writing SQL\PLSQL
• Hands-on experience with Unix/Linux like platform
• Good experience with Unix/Linux command line
• Understanding of XML/FpML etc data formats
• Know how to work with source-code (ability to read and understand logic)

Nice-to-Have Skills:

• Scripting - Python\JS\ etc
• Knowledge of databases and associated structures
• Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
• Knowledge of Fix Messaging protocol and setting up FIX connections
• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
• Experience in supporting order flow management between the trading desk and brokers
• Experience with Javascript will be a huge advantage
• Java applications support background
• Experience with Cloud (AWS) platform