Total 6,683 Customer Service job vacancies in Raffles City, Central Singapore

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Key Responsibilities:

· Conduct in-depth design reviews and oversee the commissioning/Integrated Systems Testing (IST) processes for new data centre projects, as well as modifications and expansions to existing data centres

· Enhance and standardize data centre operation and maintenance policies and procedures to ensure efficiency and compliance

· Perform comprehensive solution reviews and risk assessments for critical change management initiatives

· Lead data centre operation audits to maintain and improve operational excellence

· Offer technical support and expert guidance during major incidents to ensure rapid issue resolution

· Develop energy-efficient optimization solutions for data centre operations.

· Serve in a regional capacity, providing support for data centres located in Southeast Asia and India

Requirements:

· A minimum of 5 years of practical experience in data centre design, commissioning, or operations is required.

· A bachelor's degree in electrical engineering, mechanical engineering, or controls engineering is mandatory

· Proficiency in both English and Chinese languages is essential

· The position is based in Singapore, and occasional travel is required to fulfil job responsibilities.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Assistant Service Engineer / Service Engineer

Working days: 5 days, 9am to 6pm (might need OT)
Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
Salary range: $3000 - $4000.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Salary: $2400 -$2800 + OT on standby duty

Address: Pasir Panjang

Primary Function:

To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Job scope:

• To handle inquiries and ensure quotations are furnished to customers on time.
• Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
• Liaise with customers for delivery timings and locations
• Filing of invoices and other related documents.
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

Working location: Near to Buangkok Mrt
Working hours: 10.30pm - 8.30am | 4 days work week, work 2 days & off 2 days (follow schedule)
Salary: $1900 - $2160

Residential Care Worker will be working with the youths staying in an institutional facility, which focus on community rehabilitation. They are required to work night shifts.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions
• Ensure safety and security of premises, include perform body & property check, carry out security and night patrols, dormitory checks and conduct urine test (when necessary);
• Manage and provide care for the daily living needs of the residents in the Hostel;
• Able to develop positive relationship with the residents;
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• O Level and above
• Able to do rotating shifts
• Proficient in MS Word, Excel, etc

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

Role:

Service Engineer (Semiconductor / Aircon / Refrigeration / Up to $4000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Woodlands & Tampines (customer site) / Changi North (our in-house repair center))
• Working days: 5 days, 9am to 6pm (might need OT)
• $3000 to $4000
• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime + Able to Travel Oversea within short notice.
• Career Progression Opportunities

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Service Engineer

Office location : Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances: $2,800-$3,000

Job Description

• Perform servicing, repairs, upgrade, retrofit, maintenance and calibrating level instruments and analyzers out field service attendances job (Shipyard/Anchorage).
• Provide back-end support for the Service team in Local office, oversea service office or oversea authorize service agent.
• Handling pre and post administrative work, generate Service reports and other relevant documents.
• Willing to work overtime, weekends, and be overseas for periods of up to several months.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

Job Responsibilities:

• Supervising residents daily, managing their welfare, discipline, and adherence to institution standards.
• Providing support during emergency situations.
• Implementing Trauma-informed practices in daily interactions.
• Ensuring the safety and security of premises through body and property checks, security patrols, dormitory inspections, and conducting urine tests when necessary.
• Managing and addressing the daily living needs of residents in the Hostel.
• Establishing positive relationships with residents.
• Participating in task forces to assist and execute required tasks.

Job Requirements:

• Capability to work night shifts.
• Independence, resourcefulness, and responsibility.
• Firm commitment to upholding standards and responsiveness in dealing with individuals.
• Strong communication and writing skills.
• Proficiency in MS Word, Excel, and similar tools.

Far East Service Centre Pte. Ltd.

Far East Service Centre Pte. Ltd. was established in Singapore in 2023. A one-stop service platform.

It focuses on bringing the quality products to the service, business and financial resources integration and upgrading with its platform "Belife" for middle and high-end families.

Performance bonus

Job Description

· Cold call people using a given phone directory to sell products or solicit donations.

· Answer incoming calls from prospective customers.

· Use scripts to provide information about product’s features, prices etc. and present their benefits.

· Ask pertinent questions to understand the customer’s requirements.

· Persuade the customer to buy by demonstrating how merchandise or services meet their needs.

· Record the customer’s personal information accurately in a computer system.

· Go the “extra mile” to facilitate future sales.

· Keep records of calls and sales and record useful information.

The Ideal Candidate

• At least 2-year related experience as telemarketer or similar sales/customer service role.
• Skilled in negotiation.
• Persistent and results oriented.
• Excellent communication and presentation skills
• Patient and able to handle customer rejection.
• Ability to multi-task and work under timeline.
• Proficient in English and Mandarin.
• Familiar with MS Office application, Word, Excel.
• Candidates who are able to start immediately or within short notice will be advantageous.

As Deputy Counsel, you will assist the Registrar/Deputy Registrar in the administration of SIAC cases. You will supervise the proceedings for cases assigned to you, and ensure the proper application of the SIAC Rules and UNCITRAL Arbitration Rules for arbitration and compliance with the arbitration laws of Singapore.

You should have:

• a good Law Degree (LLB or equivalent) with relevant experience in international arbitration
• at least 2-3 years PQE
• excellent command of English
• strong communication and interpersonal skills
• a confident and mature disposition
• the ability to work well in a team

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global E-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities

- Provide technical leadership and build high performing teams within your organisation, including mentoring team members and providing technical support for engineers on the team.

- Collaborate with Product Managers, Designers, and other disciplines to develop all of TTS South East Asia businesses on TikTok.

- Be responsible for developing all of South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel, page build system etc.

- Oversee the acquisition and development of software systems in organisational units.

- Monitor the results and quality of the different software solutions and projects implemented in the organisation.

- Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

Qualifications

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- At least 2+ years of experience managing or tech-leading a software engineering team.

- Candidate should have at least 5 years of experience in web frontend development.

- Proven experience with JavaScript/HTML/CSS, React/Vue/Angular.

- Proven experience in solving browser compatibility issues and optimizing front-end performance.

- Proven experience in understanding of business, technical abstraction and system module design.

- Large-scale website architecture experience.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Role purpose

As a Senior Customer Success Specialist, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully and promote the product adoption and the effective use of products.

What will you do?

• Develop customer success plans (mutually agreed with customer) and monitor/report performance
• Monitor and report customer health and develop plans for improvements where risks/issues are identified
• Build relationships with assigned customers, help them with issues and continually delight them with a positive, customer centric attitude.
• Work closely with customers to ensure that they are finding value in our products and services.
• Collaborate with internal teams to facilitate early increased adoption and maximum product usage
• Be a customer advocate, capturing customer feedback, reporting requests to respective teams and identifying opportunities for improvements
• Collaborate with internal stakeholders for the delivery of high quality service and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans
• During onboarding, ensure that customers are properly trained and educated on product usage; so their adoption time is minimized
• Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.

What do you need to know?

• Establish effective collaborative relations with other departments within the business unit or external organizations.
• Excellent communication skills with the ability to make compelling presentations to an audience of diverse and senior business stakeholders
• Understanding of complex and lengthy sales cycles and how to create achievable milestones and deliver meticulous follow-up
• Must be strategic, flexible, tenacious and results-oriented
• Fluent in English
• Experience in the Airline industry is preferred

What do we offer?

• Open culture and challenging opportunity to satisfy intellectual needs
• Flexible working hours
• Smart working: hybrid remote/office working environment
• Work-life balance
• Excellent, dynamic and multicultural environment

Looking for English / Phonics teacher (LOCALS)

Requirement:

1. Bachelor Degree and above with teaching experience

2. Teaching experiences ( Kids below 12)

3. looking for fulltime/part time position

4. Assist in curriculum development

5. Can start as soon as possible

6. planning, preparing and delivering lessons.

7. preparing teaching materials.

8. helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.

9. checking and assessing pupils' work.

10. organising and running specialist courses.

Job Description

Front Desk Management:

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct incoming phone calls to the appropriate personnel.
• Handle inquiries and provide information to visitors and callers.
• Manage and distribute incoming and outgoing mail and packages.
• Maintain a professional and organized reception area.

Administrative Support:

• Perform general administrative tasks such as photocopying, filing, faxing, and data entry.
• Manage and maintain office supplies and equipment.
• Assist in scheduling and coordinating meetings and appointments.
• Make travel and accommodation arrangements.

Customer Service:

• Provide excellent customer service to visitors and clients.
• Address inquiries and direct individuals to the appropriate contacts or departments.

Record Keeping:

• Maintain and update contact lists, employee directories, and other relevant records.
• Keep track of appointments, meetings, and other important dates.
• Prepare tenancy-related documents

Facilities Management:

• Coordinate with building management for maintenance and repair issues.
• Oversee the cleanliness and tidiness of the reception and common areas.
• Monitor access to the premises.
• Ad-hoc task as and when required by immediate superior/management.

JOB SCOPE

• Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.
• Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation.
• Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists.
• Ensure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures.
• Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
• Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
• Ensure the Spa area is clean and tidy.
• Coordinate with Engineering Department on repair and maintenance work required in Spa area.
• Conducts inspections of the Spa areas as directed.
• Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report etc.
• Maximize Spa slots, rooms and therapists’ productivity. Up-selling of Spa packages and Rewards program, and availability of slots.
• Maximize and Increase Spa capture rate.
• Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
• Act as mini-managers and be more responsible for designated areas assigned to their care.
• Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
• Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

JOB REQUIREMENTS

• Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
• Possess excellent customer service and communication skills
• Able to operate basic computer applications and handle incoming calls / enquiries
• Able to commit to rotating shifts, including weekends (no overnight shifts)

Responsibilities:

• Analyze, investigate and manage daily application issues/incidents
• Perform application deployment, support post deployment and post maintenance verification activities.
• Administration of application configuration, user account, and support audits activity related to this.
• Perform query jobs, generate data statistics and reports
• Perform system/issue monitoring & tracking of resolution through incident management system
• Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
• Perform project documentation and document base-lining.

Requirements:

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• 2 - 5 years’ experience in IT Operation, application support and end user management
• Experience in Structured query language (SQL).
• Excellent analytical and problem-solving skills
• Good written & spoken communication skills and interpersonal skills
• Team player and work independently without supervision
• Involvement in night support activity (based on duty roster) is required

To apply, please visit www.gmprecruit.com and search for Job Reference: 22154

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading. The Trade Application Support Engineer is a key member of the operations and investment teams supporting pre and post trade processes, compliance reporting and trade analysis functions. This person will work closely with the portfolio managers and the various mid to back office teams within Verition. The candidate is required to have strong technical background in Linux environment, attention to detail and ability to multitask with changing requirements.

Responsibilities:

• Trade lifecycle monitoring and management
• Post trade processing and resolving trade settlement issues in a timely manner
• System integration with development team and counterparties
• Client Reporting Support
• Investment and Operational Projects as needed
• Identify workflow/system improvements and automate daily tasks

Qualifications:

• Bachelor’s Degree from an accredited college or university
• A friendly professional demeanor and ability to excel in a team oriented environment
• Working knowledge of FIX trading protocol
• Technical proficiency with Python, Linux, SQL, Excel, AWS
• DevOps experience with Jenkins, Ansible, Git, Bitbucket, Dockers is a plus
• Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
• Excellent communication and organizational skills
• Ability to manage time effectively, set priorities and meet deadline

Nice to Have:

• Heightened awareness for production alerts and adhere to SLA for remediation
• Experience with New Relic/Zabbix/PagerDuty and application monitoring frameworks
• Experience with Redwood RunMyJob and familiarity with Cron, or similar job scheduling frameworks
• Familiar with FTP/SFTP/LFTP, ability to troubleshoot connection issues related to network and authentication
• Familiar with AWS STS and S3, navigation on AWS console
• Proficient in Linux/Bash/Python/SQL, able to debug scripts and python code
• Ability to work independently and automate daily tasks as much as possible in bash and python

Our client is a leading Multinational Social media company. They are seeking a support operation expert to join an Operations team that will support partners.

Job Responsibilities:

• Provide company partners with a delightful, high touch and effective support experience.
• Onboard partners and serve as primary Ops point of contact.
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issue.
• Spot trends in partner issues and communicate feedback to cross-functional teams.
• Operationalize processes to improve partner experience.
• Improve support workflows around issue resolution and product insights.
• Develop product and issue specialisation to improve the quality of support.
• Train new employees on current workflows, standard processes, and internal tools

Job Requirements:

• Bachelor’s degree or equivalent with min 3+ years of experience in IT software support, technical support, operations, customer support or account/partner management
• Experience in the media industry,is desired.
• Experience using Excel and/or basic data & insights tools.
• Strong written and verbal communication skills
• Strong attention to detail
• Proactiveness, adaptability, learning mindset.
• Able to work non-traditional hours (outside of 9am-6pm) occasionally.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539