Total 6,856 Customer Service job vacancies in SG-Citi-Changi Business Park

Aftersales Support Executive

• Working location : Boon Lay ( office)
• Working days : 5 days
• Working hours : 8am - 5pm
• Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams (Training will be provided)
• Min. Diploma in Electrical and Electronic

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

The Supreme HR Advisory Pte Ltd

Reg No: R1988890

EA No: 14C7279

Responsibilities :

• Provide post-sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Required skills and experience:

• Minimum 3 years of experience in a similar capacity and diploma holder or above in Computer Engineering/Science or related discipline;
• Strong server and storage hardware configuration knowledge will be an advantage;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware-related issues for IBM, DELL, and HP
• Strong sense of customer service and team efficiency;
• Able to provide non-office hours standby and support service;

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About Pet Lovers Centre:

Pet Lovers Centre Pte Ltd is one of the largest and oldest pet care retail chain in Southeast Asia since founded in 1973. Pet Lovers Centre Group, which currently leads 6 subsidiaries, is headquarted in Singapore and currently has over 150 outlets spanning across 5 countries in South-East Asia.

Highlights:

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

• Manage a team to achieve operational objectives
• Provide strategic plans to synergize mailboxes and escalation management
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.

Requirements:
• Degree
• At least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Those without the academic requirement but possesses relevant experience will be considered.
• Applicants with call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.
• 1 year contract (Renewable)
• Location: Central

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Benefits: AL, Medical Leave, Incentive, Fixed Sunday Off

Requirement:

At least three years relevant experience in a similar capacity

Job Description

To provide good customer service and serve with positive and helpful attitude.

Ensure restaurant cleanliness.

Handle guest concerns and complaints calmly to resolve the issue.

Communicate with team members and management to ensure smooth service

about the company

Our client is one of the prominent companies in Singapore. They are currently expanding their regional operations and seeking a Director of Engineering for their data centre.

about the job
As a Director of Engineering, you will be responsible for overseeing regional operations. Your primary responsibilities will include:

• Oversee the design and construction of both greenfield and brownfield data centers.
• Identify and engage a top-tier consulting firms including architects, M&E specialists, C&S experts, and energy consultants to support design development and tender preparation, as well as to create project cost budget estimates.
• Lead research and development projects focused on new engineering technologies and construction methodologies that enhance data center energy and water efficiency, construction effectiveness, operational productivity, and sustainability by reducing power usage effectiveness, water usage effectiveness, and carbon emissions.

skills and experience required

• Preferably 10 years of experience in data centre field
• Has experience in archiectural, M&E and project management.

To apply online please use the 'apply' function, alternatively you may contact Noelle.
(EA: 94C3609/ R1982617 )

Salary: S$3500

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown

Contract Period: Yearly renewable based on performance and business needs

Job Responsibilities:

The role responsibilities:

• Reports directly to the Quality Service Experience Manager (QSM)

• Responsible in providing excellent service to all customers

• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls

• Ensure accuracy of data collected from the customers

• Maintain and update the survey database with proper notes indicated in the system

• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments

• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases

• Provides daily email summary report to the QSM

• Escalate to the QSM on challenging issues or complaints received through mailbox channels

• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes

• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence

• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations

• Train and guide employees to create a culture of service excellence

• Any other ad-hoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience providing training or audit

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

Benefits Summary:

• Up $3500 + AWS + Variable Bonus
• 5 Days work week
• Working Location: East, Changi

Responsibilities:

• Respond promptly and professionally to customer inquiries received via phone, email, or other communication channels
• Develop and manage daily schedules for field technicians to ensure timely and efficient service delivery
• Track and provide direct support to assigned technicians
• Ensure all administrative tasks are completed accurately and in a timely manner
• Follow up with customers on open or unresolved tickets, providing updates and ensuring customer satisfaction

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6593839640

Follow us on Telegram for more job opportunities:
https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R1658602

EA License No: 20C0278

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Locations:

1. North: Woodlands
2. North- East: Woodleigh
3. West: CCK , Bukit Panjang [Senja] , Clementi
4. East: Tampines / Pasir Ris
5. North: Yishun
6. North- East: Sengkang, Punggol
7. Centre: Clarke Quay
8. West: Bukit Merah , Queenstown, Tanjong Pagar
9. East: Geylang East / Lavender / Pasir Ris

• Working Days: 5 days (Rotating shift) + 1 Saturday (7am to 2pm) every 4 weeks
• Salary: $2,800 - $4,000

Responsibilities:

• Tend to the fundamental needs of infants, including feeding, bathing, clothing, and diaper changing.
• Arrange a range of activities that encompass diverse learning experiences such as reading, singing, and interactive sessions in English Language and Chinese Language.
• Monitor and assess infants in terms of their progress, behavior, social growth, and physical well-being.
• Maintain the cleanliness and organization of the classroom and the wider centre environment.
• Engage in event coordination and contribute to marketing and sales initiatives.
• Foster and sustain strong relationships with parents.

Requirement:

• Must have ACEY/ HCIC or CIT + EYDF cert
• EY1 or EY2 certified will be a plus

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Main Responsibilities

• Greet and welcome guests and visitors as soon as they arrive at the office

• Direct visitors to the appropriate person, office and meeting room

• Answer, screen and forward incoming phone calls

• Ensure the tidiness of reception area and meeting rooms, and with all necessary stationery and material

• Maintain office security by following safety procedures and controlling access. Ensure no trespassers at all times including lunch hours

• Update of the staff phone list, calendars and schedule meetings

• Back-up and cover the receptionist duties for the other entity (CAIWM) when required

• Replenishment of drinks in pantry for serving guests

• Premises security and access authority – issue access card, termination, change of access profiles and printing of cards

• Assist in office facilities management and office administration

• Coordination of stationeries and staff printing orders

• Assist in accounts payable and expenses as and when require

• Provide administrative support and other duties as assigned

Skills and Requirements

• GCE 'O' level or High School Diploma qualification

• Good communication skills

• Positive mindset

• Customer Service and Problem Solving skills

• Prior experience as a receptionist in Financial Services would be an advantage

• Working location : Boon Lay ( office)
• Working days : 5 days
• Working hours : 8am - 5pm
• Salary : $2,500-$3,500

Responsibilities:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Location: Upper Thomson

Working hours: Monday - Thursday : 8.30am - 6.00pm, Friday : 8.30am - 5.30pm

Job Description:

• Handles feedback pertaining to Vocational Licencing Matters (outbound calls and emails)
• Comfortable in speaking to members of public and also provide written responses as necessary
• To work closely with both internal and external stakeholders to resolve feedback
• Familiar with common office tools such as Microsoft office, outlook etc.
• On-the-job training will be provided for use of internal systems
• Follows guideline on feedback handling
• To perform any ad hoc duties as assigned

Requirement:

• Diploma and above
• Experience in Customer Service is preferred
• Good attendance is expected

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/9261

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Service Associate who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar / Raffles Place MRT station)

Job Duties:

• Developing connections and new sources of business
• Networking and building relationships with business partners and jobseekers
• Identifying and pursuing new business opportunities to expand the client base
• Business partnering with internal stakeholders to improve current processes and implement new procedures
• Conducting market research and competitive analysis to identify trends and opportunities for growth
• Preparing and delivering presentations and proposals to potential clients
• Developing strategies for brand promotion and lead generation
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree in Business Administration of Management
• At least 3 years of working experience
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected]/ [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Requirement:

At least three years relevant experience in a similar capacity

Job Description

To provide good customer service and serve with positive and helpful attitude.

Ensure restaurant cleanliness.

Handle guest concerns and complaints calmly to resolve the issue.

Communicate with team members and management to ensure smooth service

about the company

Our client is one of the prominent companies in Singapore. They are currently expanding their regional operations and seeking a Technical Design Director for their data centre.

about the job
As a Technical Design Director, you will be responsible for overseeing regional operations. Your primary responsibilities will include:

• Oversee the design and construction of both greenfield and brownfield data centers.
• Identify and engage a top-tier consulting firms including architects, M&E specialists, C&S experts, and energy consultants to support design development and tender preparation, as well as to create project cost budget estimates.
• Lead research and development projects focused on new engineering technologies and construction methodologies that enhance data center energy and water efficiency, construction effectiveness, operational productivity, and sustainability by reducing power usage effectiveness, water usage effectiveness, and carbon emissions.

skills and experience required

• Preferably 10 years of experience in data centre field
• Has experience in archiectural, M&E and project management.

To apply online please use the 'apply' function, alternatively you may contact Noelle.
(EA: 94C3609/ R1982617 )

• Service Technician(Kitchen Equipment)
• Working days: 5.5days
• Working Hours: Mon-Fri 8am - 5pm, Sat 8am -12pm
• Working Location: Defu Lane 10 (Hougang)
• Salary: $1600 - $2000

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Install, service, and repair commercial kitchen equipment.
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Perform testing and inspection on finished goods for quality issues and perform corrective actions.
• Provide assistance and technical service requests to and by project clients.
• Other duties as assigned by management.

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We are looking for a Detection & Integration Support Engineer who can support a remote-first, flexible shift schedule. You will regularly tackle interesting and challenging questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing threat landscape.

Duties and Responsibilities

As a member of the Global Technical Support team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems with a focus on security detections and integrations with other security tools. Your day to day responsibilities could include any of the following:

• Provide hardware, firmware, and deployment support for ExtraHop appliances
• Advise and educate customers on security events detected by ExtraHop
• Assist customers with configuration and troubleshooting of third party integrations
• Utilizing a ticketing system, update, communicate, and move work items to completion
• Work with various internal and external teams to resolve customer issues
• Act as the single point of contact for customer questions and concerns
• Rapidly recognize critical issues and be able to provide the appropriate level urgency driving resolutions
• Communicate with customers in a highly professional manner via various channels including email, phone, ticketing system, and video conferencing
• Pair your existing knowledge with a learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues

Required Qualifications and Experience

We’re looking for a Detection & Integration Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you should bring:

• Minimum of four years of experience in IS or IT
• In-depth knowledge of the OSI Model
• Excellent customer service, organizational, and documentation skills
• An understanding of cybersecurity concepts and terminology
• Experience with basic Javascript, Python, and REST API development
• Certifications in cybersecurity and/or networking (Security+, CEH, or similar)
• Experience with Network Detection and Response (NDR), security information and event management (SIEM) and/or Endpoint Detection and Response.
• Experience with Unix/Linux based operating systems
• Experience with ExtraHop product