Total 853 Customer Service job vacancies in bca braddell campus

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come in and join our Singapore team as a Zone ASEAN P58 LDT Lead for Customer Service Finance - Order To Cash (OTC). We are seeking an experienced, dynamic and energetic Finance professional to join the Siemens Healthineers Zone ASEAN Team. The successful incumbent will support the Zone ASEAN P58 (New SAP) Project Team and Service Finance Teams in Countries in effectively implementing P58(New SAP). The role reports directly to the Head of CS Finance Zone ASEAN.

Your tasks and responsibilities:

• You will create and maintain detailed project plans for the area of responsibility – Customer Service Finance - OTC
• You will guarantee execution of deliverables on time with agreed quality.
• You will identify a contact person in each country for the respective functional area.
• You will become an expert of the current processes in scope in Countries.
• You will provide guidance to the countries and transfer know-how about the new templates to be used in data preparation and migration.
• You will represent the needs of the countries during Deployment phases.
• You will perform/facilitate/lead the data cleansing exercise in Countries.
• You will verify and follow-up on data quality for migration.
• You will support as data and process expert during the cutover hyper care phase.
• You will be supporting the key users in the countries in scope.
• You will be organizing change impact identification throughout the roll out deployment phases.
• You will attend knowledge transfer sessions conducted by Central Team Members & external Consultants.
• You will support with testing of the local design during user acceptance testing.
• You will support work Instructions/packages if required.

Tasks relating to Order to Cash including Revenue Recognition

• You will plan, organize, and execute data preparation activities.
• You play an active part in collecting OTC requirements during the scoping phase.
• You will prepare Local migration concept (country business specific cases)
• You will provide country support and guidance for all activities.
• You will be responsible for mapping activities (legacy vs target)
• You will be responsible for Pre/Post- load validation during ITC and support countries in User Acceptance Tests.
• You will check loaded data to the target system.
• You will provide support with RAR contract review.
• You will support Fin. reconciliation.
• You will collect change impacts and support countries.
• You will compare CA/CL values (legacy vs target)
• You will explain approach for financial reconciliation.
• You will establish understanding and expertise for the RAR tool.
• You will support countries in understanding and commenting on deviations, and presentation for official Fin Recon Meetings
• You will review and drive Fin Recon plans (ITC, UAT, PCUT)

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-sg

Your qualifications and experiences:

• You have a minimum of 5-10 years’ experience in Customer Service Finance role preferably in Healthcare Industry in ASEAN with exposure to SAP.
• You have exposure to Complex data consolidation & Balance Sheet clean up in a multinational environment.
• You have experience supporting change management activities and can drive continuous improvement projects.
• You have prior experience in similar SAP integration projects within ASEAN.
• You have successfully completed ACA, CPA, ACCA, CIMA or equivalent (preferred not mandatory).

Your personality and skills:

• You possess sound technical accounting (IFRS) knowledge to interpret and apply guidance in the context of the business scenario.
• You have excellent problem solving and analytical skills with the ability to understand complex situations quickly and explain to others.
• You have strong communication skills in English, both verbal and written. Other languages would be a bonus.
• You can communicate professionally in a variety of scenarios to both internal and external stakeholders.
• You can explain financial concepts to non-financial managers.
• You are a self-starter with the ability to work independently and proactively.
• Working Location: Singapore

Our global team:

We are a team of 71,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

Job Description:

• Carry out operational tasks in school such as maintaining cleanliness and provide logistical support for events.

• Assist the Operations Manager in general maintenance of school security, environment, and upkeep of school facilities.

• Assist in ensure that school supplies are well stocked and coordinate with vendors for maintenance of school equipment.

Working Arrangement:

Contract Duration: 6 Months

Working Hours:

Personnel to be deployed up to 9 hours per day or 44 hours a

week, inclusive 30min daily lunch break.

Service not required on Saturdays, Sundays, and gazetted

public holidays.

Salary: $1900/Month

Job Requirements:

Basic proficiency in conversational English is necessary.

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

The Executive, Experience Center, manage and promote the experience centre to achieve profitability objectives. Solicit new walk-in customers from all possible channels and maintain existing customers' satisfaction level. Recommend and execute effective marketing and promotion programmes to generate customer awareness and sales.

• Build relationships with each customer that begin with the quality of their welcome when they walk into the showroom and is extended beyond the visit and transaction itself.
• Identifying the needs of our customers, and to engage with them in offering professional suggestions to make the right flooring choice.
• Follow up promptly with internal and external customers to provide accurate and timely information, alternatives, and solutions to improve service excellence and resolve issues.
• Listen to, accept, and act upon customer feedback, basic customer complaints and escalate complex problems to relevant teams on a timely basis.
• Updating of customer records after each interaction by adding notes to customer records explaining what the interaction entailed and report on trends as necessary.
• Collecting and analysing customer feedback for preparation of reports.
• Assist in corporate events and activities.
• Oversee and achieve organizational common goals while upholding best practices in line with Company mission and values.

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Description:

• Attend to customers at the counter of the CC
• Administrative duties
• Any other ad-hoc duties assigned

Working Arrangement:

Contract Duration: 3 Months

Location: 365 Commonwealth Avenue

Working Hours: 5 Day Work Week: 9 – 6pm (inclusive of weekends)

Salary: $2300/Month

Job Requirements:

• Prior experience in Customer Service will be helpful
• Communication skills
• Basic Microsoft office skills

Job Description:

• Perform duties related to sector regulation work, such as conducting due diligence checks,

processing and reviewing applications/submissions by charities;

• Answer calls, attend to emails and provide technical assistance to charities who encountered

issues related to applications and submissions in Charity Portal; and

• Any other matters assigned.

Working Arrangement:

Contract Duration: 1 Year

Working Hours: Mondays to Fridays (office hours with hybrid working arrangement)

Salary: Monthly Rated (TBA)

Job Requirements:

• Good written and oral communication skills.

• Good interpersonal skills.

• Able to work independently, exercise initiative, pay attention to details, be a good team player.

• Basic knowledge of legal and accounting principles will be advantage.

• Experience in customer support and familiar with MS CRM Dynamics 365 will be advantage.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Learning Consultant. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Learning Consultant role is crucial in maintaining a positive and professional image for our tuition centre.

JOB RESPONSIBILITIES:

• Manage phone calls and attend to walk-in parents.
• Maintain proper filing system to ensure smooth documentation and administration of the tuition centre.
• Record all math questions in the system.
• Inspect the tuition centre regularly and manage classroom booking, and after class matters.
• Obtain feedback from students’ parents for improvement.
• Demonstrate learning software to parents with good manners.
• Handle course enrolment, issue invoices, cancellation, rescheduling, and renewal matters.
• Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
• Willing to learn how to conduct student talk with parents.
• Administrative duties and any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• At least GCE 'O' Levels
• Familiar with registration or learning software will be an added advantage.
• No experience required, training will be given.
• Passionate about work even during challenging times.
• Excellent interpersonal and willing to be trained as Teacher.
• Fast paced working environment and able to multi-task, meticulous.
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends.

Job Scope :

Provide research assistance and support for a policy research unit, which will involve proper documentation, submission, and follow-up of research processes.

Tasks may involve the following:

1. Fieldwork preparation (e.g. assist in preparation of fieldwork materials; liaise with fieldwork vendors; observe and document observations during interviewer trainings);
2. Fieldwork quality checks (e.g. observe and document fieldwork proceedings; monitor interviewers’ performance, progress, and clarify with vendor on observed discrepancies; monitor public feedback and bounced mail);
3. Data checks (e.g. support data documentation, compliance, and checks, including clear documentation of errors and remedial actions);
4. Literature reviews (e.g. source, review, and document findings and other details from research papers, reports, and related sources); and
5. Other tasks (e.g. provide administrative support, assist with inventory , and coordinate department meetings).

Requirements

We seek candidates who are able to commit to a 12-month contract (full-time)*, able to work independently as well as within a team setting, and who possess:

1. Background in social sciences (e.g. psychology, sociology, political science) and/or research-related work experience.

2. Good written and verbal communication as well as numeracy skills, and meticulous with details.

3. Familiarity with MS Office tools (e.g. MS Word, MS Excel).

4. The following skills will be advantageous:

1. Experience with quantitative or qualitative data analyses; and/or
2. Familiarity with the research process (e.g. handling surveys, in-depth interviews).

Location: Maxwell Road

Contract Period: 6 months to 12 months

Salary: $9 to $18/hour (depends on experience)

Working Arrangement:

Monday – Thursday, 9am to 6pm

Friday – 9am to 5.30pm

*Hours may vary depending on the task requirements

*When required, some tasks may take place in the late afternoons, evenings, and/or weekends to support in-person surveys.

Working hours may be adjusted accordingly, e.g. 2pm-9pm instead of 9am-6pm.

Job Responsibilities:

• Achieve personal and group targeted KPIs
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Job Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Job Description:

• Provide administrative and logistical support for existing and new training programmes, seminars, conferences, study visits and ad hoc events.

• Responsible for full spectrum of course administration and logistic duties including:

- Booking of training room

- Preparing of training material

- Publicity of course information

- Registration of participants

- Updating of Training Administration System

- Setting up and clearing of classes

- Compiling of course evaluation

- Coordinating travel arrangement

- Managing suppliers and vendors

- Procure items related to programmes/events.

- Timely invoicing to customers

- Timely payments to trainers and suppliers

• Monitor course take-ups, revenue and expenses of programmes

• Responsible for keeping accurate and proper records.

• Proper accrual of expenditures related to the programmes/events.

• Comply with college service standards and operations guidelines.

• Meet college and team KPIs.

• Provide timely publicity of course information, issuing of course placement letters, billing of participants and payment to trainers and vendors.

• Provide support and assistance to associate trainers and resource persons for the smooth delivery of programmes.

• Work with other support units like Finance, AV, Admin and Estate and Customer Service to create a conducive learning environment for the participants.

• Manage database system for CSC alumni.

• Work closely with Team Leader to provide timely course updates and raise any potential service lapses to Management.

• Work closely with Institute Development Officer to ensure programme support is timely and in accordance with Institute’s requirements.

Requirements:

• At least a Poly/ITE graduate with 2 years of relevant working experience, preferably in a programme / event administrative / role

• Excellent communication and written skills.

• Organized and meticulous.

• Team player, and able to work under pressure and short deadlines.

• Good interpersonal and customer service skills.

• Good problem-solving and time management skills.

• Proficient in Microsoft Office applications, Virtual platforms such as Zoom, Google Meet, MS Teams.

• Demonstrate a positive attitude with integrity and drive for excellence in work.

Salary: $13/hour

Working Arrangement: Mon-Fri

Working Location: Buona Vista

Contract Period: 3 months to 6 months

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field is required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

Contract Duration

· 3 Months (1 July 2023 to 30 September 2023)

Working Location

· Woodlands

Working Hours

· 5 Days (Mon to Fri: 9.5 hours per day between 6.30am to 7.00pm (depending on shift), inclusive of 1 hour lunch break)

· Service not required on public holidays. However, service may be required on Saturday or Sunday if there are school activities.

Offered Salary

• S$1,740 per month

Requirements

· Applicants should preferably have prior experience in maintaining of premises and logistics duties.

Job Description

· General maintenance of the school’s premises & equipment

· Distributing of snacks to the MK classes

· Providing logistical support for school events and activities including carrying and arranging of furniture and equipment

· Any other duties assigned by the supervisor, OM, AM or the School Leaders

· Officer deployed to MK will be required to undergo a food hygiene course and complete a Declaration on Measles, Mumps, Rubella and Varicella

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends

Job Responsibilities:

• Achieve personal and group targeted KPIs
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Job Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment