Total 2,426 Customer Service job vacancies in changi road singapore

· Conduct lessons with infectious enthusiasm

· Monitor and track progress of students

· Give regular feedback to parents on students’ learning progress

· Teach high ability pupils in a structured, efficient ways

· Update the teaching materials with own experiences before lessons

· Review pupil’s homework answers logically to check for mistakes

Please email us to [email protected] or WhatApp 98239666

Job Description:

Arrival / Departure / Towing / Ground Support Equipment

• To perform Aircraft Docking Guidance System (ADGS) and manual marshalling of aircraft
• To perform inspection of bays and ensure no Foreign Object Debris (FOD)
• To install / remove wheel chocks and grounding cables
• To connect / disconnect tow bar to the air tug
• To deliver ground support equipment including maintenance steps
• Any other duties as assigned by the supervisor

Requirements:

• Minimum NITEC in Engineering or equivalent with 1 years of working experience in Airline industries is preferred.
• Comfortable with 12 hours shift work arrangement
• Candidate with LTA Class 3/4/5 license will have added advantage

Main Purpose of the Job:

This position requires someone who has managerial, programming and teaching experience.

To foster critical thinking, advance student’s knowledge and skills through the teaching of The Lab curriculum. The incumbent is expected to provide an intellectual foundation for students concerning coding/programming. The courses serve students and provide enrichment experiences.

Requirements:

• At least 3 years of teaching experience
• Ability to relate to young people
• Willingness to work evenings and weekends (Must be able to work both weekends)
• Ability to be adaptable and flexible in working practices
• Take initiative to implement changes when necessary
• Possesses leadership and teamwork skills
• Posesses sales/customer services work experience
• Possesses a strong command in Computational Thinking
• Possesses strong programming skills (i.e. visual programming, Python, C++)
• Possesses hardware knowledge (i.e. EV3, Raspberry Pi)
• Passionate with teaching and educating the future generation

Job Types: Full-time, Permanent, need to work on weekends

Salary: $3,500.00 - $5,000.00 per month

We are a signage manufacturing company at Loyang Drive. We are seeking to employ a Sales Support Admin.

Job Requirements

• Proficient in MS office & able to correspond through phone & email.
• Clear communication with client & internal department.
• Attend to sales enquiry on phone and walk in customer if any.
• Relevant work experience are welcome to apply.

Job Responsibilities

• Work closely with production team for ready items for either delivery/self collection/installation
• Check D.O against items for delivery/self-collection/installation tallies.
• Coordinate with clients on date & time of installation.
• Daily assign of various teams for the works assigned.
• Neat & clear minded on assigned items for proper record.

Interested applicants, please WhatsApp to 90097956 or email to [email protected]

Job Description:

• Conduct Classroom documentation training
• Conduct OJT & assessment
• Develop Training Syllabus and Training Assessment
• Develop Training Plan and OJT Log

Requirements:

• Professional Certificate/NiTEC, Diploma
• Train the Trainer qualification will be an advantage
• 1 to 2 years of aviation experience
• Aircraft Technician with no prior trainer experience are welcome to apply

Job Responsibilities:

• Prepare work packages and ensure spare availability prior to work commencement
• Prepare work packages and provide support to technical crew
• Liaise with technical crew and various departments to ensure smooth and timely completion of planned tasks
• Perform data input and analysis
• Plan and track monthly programs for completion
• Answer customer queries
• Any other duties required

Job Requirements

• Min ITE/Diploma in Aerospace Engineering or equivalent qualifications
• Preferably with at least 1 years of relevant working experience in aviation or related industry
• Basic computer skill required
• Knowledge of SAP will be an advantage
• Comfortable with 12 hours rotating shift work arrangement
• For LMCC Department

We are looking for passionate and dedicated Chemistry tutors to join our team. Whether you are an experienced MOE teacher seeking part-time work in the evenings or a full-time tutor, we welcome you to help students excel in IB and H2 Chemistry. This role involves planning and delivering engaging lessons that boost students’ confidence and understanding in Chemistry.

Key Responsibilities

• Plan and conduct engaging Chemistry lessons tailored to the H2 and IB syllabus.
• Develop and provide lesson materials, including handouts, practice questions, and other resources to enhance learning.
• Foster a supportive and encouraging environment to help students build confidence and mastery in Chemistry.

Qualifications

• Education: Graduate or Undergraduate degree in Chemistry, Engineering, or a related field.
• Experience: Prior tutoring or teaching experience in H2 or IB Chemistry.
• Knowledge: Strong understanding of the H2 and IB Chemistry curriculum.

Skills

• Excellent communication and interpersonal skills.
• Ability to simplify complex Chemistry concepts for better student understanding.
• Strong organizational skills with effective time management.
• Patience and adaptability to accommodate various learning styles and needs.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working hours, including evening slots for part-time roles.

Join us to make a meaningful impact on students' Chemistry journeys!

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Shape young minds in a vibrant, nurturing environment!
Join our passionate team dedicated to holistic growth and innovative learning, located conveniently in Holland Village.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Deliver engaging lessons, helping students grasp key concepts and complete their daily homework and spelling tasks.
• Supervise and care for primary school children (Primary 1 to 6), ensuring their safety and well-being from school to the student center.
• Communicate regularly with parents and caregivers about students’ behavior and learning progress.
• Maintain the cleanliness and hygiene of the center, ensuring a safe environment for all.
• Assist with ad-hoc duties as delegated by the Centre Head.

Requirements:

• Strong ability to guide all 4 primary school subjects: Chinese, English, Math, and Science. Proficiency in Mandarin is required to guide students in the Chinese language subject.
• A demonstrated work ethic, integrity, and a positive attitude.
• A genuine passion for working with children and supporting their growth.
• Previous experience teaching children, especially at the primary level, is preferred.

If you have the passion and commitment to excel in this role, we would love to hear from you.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

We’re seeking a brilliant, driven Customer Success Lead to build and lead our APAC CSM team. The team is focused on helping our Wise Platform partners scale their API integrations successfully. The key areas they work on includes improving contact rates, ensuring seamless payments, minimizing issues, and automating invoicing. You will work with various departments globally to enhance partner satisfaction and success.

This role will give you the opportunity to lead a team that:

• Builds Strong Partner Relationships. The team manages and improves operational relationships with partners. They are the main point of contact for resolving issues and finding ways to remove obstacles to their growth. They lead meetings, manage stakeholders, and provide effective solutions.

• Scales Partner Operations. The team develops and oversees plans that help partners get the most from Wise. They use data to identify areas for improvement and ensure both partners and internal teams meet their goals.

• Improves Product Operations.  The team analyzes data to understand challenges in partner operations caused by deficiencies in our product operations. They work with internal teams to negotiate and implement solutions on a wider scale that enhance the experience for partners.

• Implements Technical Solutions.  The team works with partners to agree on the use of APIs and webhooks that streamline processes. They help partners adapt to these changes and ensure they are technically equipped.

• Improves the Quality of Services. The team assesses the quality of support provided to partners, aiming to better solve their issues and decrease contact frequency. They gather feedback and implement changes to enhance our services.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

TO ASSIST IN THE CS DEPT REPORTING TO TEAM MANAGER

MUST BE SELF MOVITATED AND ABLE TO WORK INDEPENDENTLY

MUST HAVE THE PASSION IN LEARNING AND TO ACCEPT THIS TASK

SOME KNOWLEDGE IN AIR AND SEA LOGISTICS IS AN ADVANTAGE

TO HANDLE ALL BOOKINGS FOR BOTH AIR AND SEA

TO LIAISE WITH AIR AND SEA CARRIERS

TO LIAISE WITH CUSTOMERS

TO HANDLE ALL SEA DOCUMENTATION WORK LIKE BOOKINGS, BL ETC

MINIMUM GCE ‘O’ LEVEL

ABLE TO WRITE AND SPEAK GOOD ENGLISH

ABLE TO USE AND HANDLE MICROSOFT OFFICE AND ALL EMAILS

RESIDING AT THE EAST ZONE LIKE TAMPINES, BEDOK, PASIR RIS, HOUGANG AND SENGKANG

5 DAYS – WEEK FROM 0900 TO 1800 HOURS

BUS SERVICE: 9 FROM BEDOK INTERCHANGE, 19 FROM TAMPINES INTERCHANGE AND 89 FROM HOUGANG/SENGKANG VIA PASIR RIS INTERCHANGE

Responsibilities

MRO Operation Support

· Function as key engineering focal to provide technical advice on workscope management, repair dispositions, engineering repair quotes and technical support to Operations, Quality and Customers in meeting airworthiness and customer requirements.

· Support operations to perform repair assessment on nacelle components metallic and composite structures.

· Support communication with OEM on technical issues and component repair assessment.

· Prepare repair packages with detailed repair drawing, stress analysis and submission for airworthiness approvals.

· Perform basic design activities for tooling aid and assembly jig fixtures, coordination with vendor for fabrication and calibration.

· Support new repair capability development, system setup and airworthiness application.

· Support Quality reviews and investigations to enhance and improve engineering and operational processes.

· Identify, support, drive engineering and shop cost reduction and continuous improvement opportunities.

· Develop and conduct Engineering, Component and Product training to Operations Team.

Continuous Improvement

· Identification of new digitalization and I4.0 opportunities for technology introduction and automation into MRO operation

· Design simple RPA, with user guide to implement the process automation applications

Requirements

Education & Experience

· Degree / Master Degree in Mechanical Engineering / Aerospace Engineering or equivalent

· Fresh graduates are welcome. 3-7 years’ relevant experience is added advantage.

· Engineering trained, good team player, self-motivated, fast learner, good communication skill, and good authoring / literature composing.

· SMART Factory, Industry 4.0 experience & knowledge will be considered as added merits.

o Experience on new technology application

o Interest in digital database, data analytics. Programming skill – python, C#...visual studio…

Robot / Cobot application and integration

Skills

· Excellent computer skills – O365, Microsoft Visio, MathCad. Nastran and Patran, CATIA V5 is added advantage.

· Python or other programming language and software development is added advantage.

· Equipment troubleshooting skills such as debug or troubleshoot an existing system.

· Excellent Communication and presenting skills, able to clearly explain novel and complex ideas to stakeholders of all levels and within multidisciplinary teams.

· Excellent written communication skills for record keeping and documentation.

· Problem solving and creative thinking to troubleshoot problems as they arise and find effective solutions.

· Planning skills to detail project timeline, prioritize workload and keep accurate documentation.

· Flexibility & Adaptability –able to keep up with latest techniques and technologies as they develop.

Pls email your resume to [email protected]

• At least 5 years IT experience as Level 1 Production Operations engineer.
• Strong analytical skills: The ability to analyze production processes and identify areas for improvement and optimization.
• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc. would be an advantage.
• Able to work shift duties 24X7.

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed.

Key Responsibilities

• Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
• Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.
• Can perform most retrofits on equipment. Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.
• Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

• Uses knowledge of how the team integrates with others to accomplish the team objectives
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

• Provides informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

• Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

• Explains technical information within the team

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Job Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

Job Responsibilities:

1. Handle user questions and feedback across customer service platforms, communities, emails, and other channels.
2. Assist in improving the product experience by collecting user opinions and operational data, organizing it, and promptly providing feedback to the operations department for follow-up.
3. Suggest product improvements from the user’s perspective, efficiently resolve user issues, and strengthen user engagement.

Job Requirements:

1. Bachelor’s degree or above, with 0-3 years of customer service experience.
2. Strong business English reading and writing skills; able to communicate with users in both Chinese and English.
3. Proficient in data analysis and logical reasoning, with good copywriting skills.
4. Proactive, patient, responsible, and approachable.
5. Singapore citizen or PR only.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support & Development

Job Requisition Number: MB001/1/Nov/2024

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Requirement

ü 5+ years of experience production support & development , and 6+ years of IT industry experience

ü Experience in application support role for min 4 years for support

ü Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.

ü 1st & 2nd Level trouble shooting of payment applications issues.

ü Experience in programming languages such as JAVA/J2EE.

ü Experience in Unix commands , SQL queries

ü Knowledge of web applications, batch jobs, JBOSS, MariaDB, Oracle, Shell

ü Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

ü Liaise with infra & Vendor & e defect and infra related issue to internal team and external vendors

ü Escalate the incident or problem cases to team lead or manager where necessary.

ü Strong written, oral communication skills and able to manage user / vendor / customer

ü Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test

ü To monitor, support and maintain the Banking payment applications

ü Good to have knowledge in F5, loadbalancer, Proxy, HSM

ü Good to have knowledge cheque clearance system

ü Domain knowledge of the financial/banking sector.

ü Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

We are looking for a Senior Technical Support Specialist with excellent communication and diagnostic skills.

As a senior technical support specialist, you will be required to lead a team of technicians to perform thorough product testing and evaluation, providing technical support and advisory to consumers and businesses in regards to any technical product enquiries.

Responsibilities:

• Conduct testing for new product/ software prior launching
• Provide repair, service and customer support during onsite visit
• Configuration of smart product setup
• Work independently to diagnose and troubleshoot any issues
• Record and update test report/ service report on a timely manner
• In-house repair and maintenance of PRISM+ product
• Support warehouse disposal activity
• Managing and leading a team of technicians in their daily activities
• Liaising with engineers to solve any technical fault
• Other duties as assigned

• Min 3 years of working experience as an onsite Technician or relevant experience working with smart home appliances product
• Singapore Class 3 driving license
• Willingness to perform overtime work when required
• Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.

We are a pest control company with stable development and growing team. We are committed to serving the public with sincerity and are looking for two administrative service personnel with the same philosophy.

Job scope:

Follow up with customer queries and provide excellent customer service(whatapp and email)

Liaise with the relevant department /staff arrording to resolve the customer's requests/feeback in a timely and professional manner

Proactively handle the customers feedbacks and recovery channel and customer satisfaction

Prepare and manage invoices,ensuring accuracy and timely processing

Organize customer contacts and sales date efficiently

Daily administrative duties as per assigned

Requirements:

Having a positive attitude and take pride in your work

self motivated and meticulous

willing to learn and adapt

Good interpersonal and communication skills

5.5 days work week

13th month annual bonus

Job Description

Key Responsibilities

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
• Develops methods and parameters, project methodology and/ or project proposals.
• Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
• Analyze operational data; Develop and implement recommendations. Participates in and may lead audits.
• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
• Reduces qualification cycle time and cost while still meeting quality performance requirements.

Requirements:

• Relevant experiences in customer quality role
• Prior industry experiences in manufacturing, electronics or semiconductor
• Ability to support different time zone when required
• Good communication and interpersonal skills

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support & Development

Job Requisition Number: MB001/1/Nov/2024

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Requirement

ü 5+ years of experience production support & development , and 6+ years of IT industry experience

ü Experience in application support role for min 4 years for support

ü Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.

ü 1st & 2nd Level trouble shooting of payment applications issues.

ü Experience in programming languages such as JAVA/J2EE.

ü Experience in Unix commands , SQL queries

ü Knowledge of web applications, batch jobs, JBOSS, MariaDB, Oracle, Shell

ü Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

ü Liaise with infra & Vendor & e defect and infra related issue to internal team and external vendors

ü Escalate the incident or problem cases to team lead or manager where necessary.

ü Strong written, oral communication skills and able to manage user / vendor / customer

ü Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test

ü To monitor, support and maintain the Banking payment applications

ü Good to have knowledge in F5, loadbalancer, Proxy, HSM

ü Good to have knowledge cheque clearance system

ü Domain knowledge of the financial/banking sector.

ü Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Responsibilities:

Responsible for driving and growing Aerostructures aftermarket sales in spares, major components & MRO business for assigned regions & customers. Duties include:

Business Development & Sales

• Develop and drive sales strategies and campaigns to grow Aerostructures aftermarket sales of major components, spares & MRO business
• Advance and secure long-term agreements & contracts
• Market and push major component sales
• Cultivate and capture MRO sales
• Influence and shape airlines’ provisioning decisions for piece parts
• Drive initiatives pertaining to modification/upgrades/retrofits
• Leverage surplus trading to grow incremental revenue
• Craft & deliver presentations and lead sales negotiations with customers
• Organize and participate in marketing events and activities

Customer Relationship Management

• Develop close customer intimacy and manage assigned accounts/regions
• Cultivate and maintain strong business relationships with key customers/contacts
• Interface with customer contacts at all levels and ensure excellent customer experience and service

Business & Market Acumen

• Analyze and understand market trends to identify sales opportunities & leads
• Ensure financial targets such as sales revenue, EBIT and margins are actively monitored and met
• Generate timely and constructive reports
• Create business cases and models to highlight value propositions

Customer Support

• Formulate pricing for customer quotations
• Provide 24/7 AOG support to airline customers
• Work closely with Aftermarket Spares and MRO functional teams to deliver winning solutions
• Assist in accounts receivables due
• Extensive traveling is required (~50%)
• Technical knowledge in aerospace components such as nacelles or composite structures is advantageous

Requirements:

• Degree in Business Administration/Mechanical/Aerospace Engineering
• Minimum 5 to 8 years of aerospace industry experience (Business Development, Sales or Customer Support roles).
• Possess extensive industry contacts as well as a successful sales track record in Asia Pacific region
• Experience in Oceania region will be advantageous
• Display good business acumen, strategic agility and leadership qualities
• Communication skills – both written and verbal – are vital perquisites
• Fluency in Asian languages other than English is advantageous
• Prior knowledge of nacelles and composite structures is a plus