Responsibilities

· Provide Front desk reception duties for the office which include handling all phone calls and managing internal & external customers timely and professionally.

· Receive and greet all visitors professionally and warmly.

· Prepare and serve drinks/beverages to management and visitors.

· Collect and distribute all incoming mail and courier items.

· Schedule appointments and meetings and communicate with respective management on the meeting schedule.

· To ensure tidiness and cleanliness of meeting rooms, pantries, and pantry appliances at all times.

· Provide administrative support to Management and other staff and manage inventory of office supplies.

· Perform clerical work as directed including typing and filing projects, faxing correspondence, maintaining copies of files, updating phone lists and procedure manuals, etc.

· Respond promptly to the call bells of the Directors/GM.

· Any other ad-hoc duties as assigned

Requirements

· GCE 'O' Levels and above.

· PC literate and good knowledge of Microsoft office software

· Pleasant personality and willing to go the extra mile

· Positive work attitude and willingness to provide support

· Well-organized, independent, meticulous, and able to multitask.

· Candidates should preferably have 3-4 years of relevant experience

Job Highlights:

• Conveniently located within short walking distance from Raffles Place MRT / Telok Ayer MRT.
• 1 WFH day a week with staggered work hours upon confirmation.

Job Description:

• Handle full sets of accounts for clients and preparation for monthly financial reporting.
• Provide professional client service and ensure reporting timelines are met.
• Prepare/Review month-end payments and online banking transactions.
• Prepare/Review GST report and filing.
• Audit liaison and drafting of financial statements.
• Preparation of XBRL submission.
• Compute monthly payroll and year-end remuneration returns (e.g.Form IR8A).
• Client relationship management, including but not limited to, professional advice to clients, projects/tasks management/coordination.
• Any other ad-hoc duties as assigned.

Requirements:

• Candidate must possess a Degree in Accountancy or equivalent.
• Minimum 3-5 years of relevant working experience in handling full set of accounts.
• Candidate must be proficient in English & Japanese (JLPT N2) to liaise with and to provide consultation to Japanese speaking clients stationed in Japan.
• Those with experience in professional firms is an advantageous.
• Able to multi-task in a fast-moving environment.
• Self-motivated and serious work attitude.
• Detailed and customer-service oriented.
• A good team player.

Company Benefits:

• Quarterly townhall session & team bonding.
• Bi-monthly workshops & seminars for our employees to stay up to date with the relevant industrial knowledges & latest regulations.
• Comprehensive group medical and hospitalization insurance benefits.
• We encourage our employee’s professional development by offering Study Leave & professional qualification course subsidy.

Our client, a Multinational Technology Company, is seeking a highly skilled and experienced Investigation Officer (Escalations/ Trust & Safety /Technical Support) professional to join their dynamic team. In this role, you will play a pivotal role in driving operational excellence and maximizing efficiency within the organization.

Responsibilities

• Investigate & review high-priority escalations and sensitive inquiries client’s apps
• Handle sensitive content and ads issues, including offensive content and comply with company’s guidelines.
• Handle sensitive content and ads issues, including offensive content and comply with company’s guidelines
• Handle incoming reports of alleged legal rights violations during the APAC time zone, focusing on key metrics like SLAs, quality, accuracy, and escalation rates.
• Content review: Examine and assess user-submitted reports of intellectual property infringement across client’s family of Apps. Which involves verifying the validity of the reports, determining if the content violates the company's policies or relevant laws, and taking necessary actions, such as removing the content or disabling the account.
• Interpret and enforce company’s terms of service using internal tools and address tooling gaps
• Adapt to changing escalation requirements, prioritize requests, and propose creative solutions
• Understand the Escalations ecosystem and collaborate with different teams
• Analyze data and trends to improve the escalation process and provide recommendations.
• Communicate effectively with internal stakeholders and work under pressure
• Foster collaboration with Global and cross-functional teams.
  
  Minimum Qualifications

• Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
• Operational Experience of at least 3-5 years in Trust & Safety, Investigation, Online Fre Speech landscape, Escalations Management, Risk Management, Consulting or a similar role
• With strong sense of working as an individual contributor but at the same time a great team player
• Strong demonstrated experience building relationships and influencing across functional boundaries and/or globally
• Experience with analytical tools like Excel or SQL
• Regional and Global market coverage is an added advantage bonus.
• Proficiency with other languages will be a plus as this role will cover global and regional markets.
• Can work on flexible working hours. Open to shifting or overtime is a plus but not necessary.
• Open to a 6-12 month contract period, highly renewable

What We Offer?

• A highly competitive remuneration package.
• An opportunity to interface with cutting-edge technology.
• An inclusive and collaborative work milieu.
• A clear trajectory for career advancement and professional growth

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

Job Summary:

Monitors Infra and security, maintains the systems and solves system issues.

Responsibilities
System Monitoring

• 24x7x365 monitoring of security and infrastructure alarms

Incident Management

· Process the incident tickets and provide quality update communication/notifications to the customers.

· Manage the Incident Bridge

Documentation & Processing

• Ensures timely and accurate input of access information into the system
• Processes inbound requests from internal stakeholders and IBX sites
• Dispatches service requests, trouble and alarm tickets

Technical Expertise

• Builds familiarity with BMS systems, and basic data center infrastructure
• Has working knowledge of service management framework and the tools
• Has working knowledge of security and operations best practices

Systems Support & Maintenance

• Processes inbound alerts from essential systems and network elements
• Provides timely response to all related alarms
• Processes site maintenance and outage notifications

Problem Solving

• Ability to identify and resolve, or report, a detected problem
• Escalates trouble cases and emergencies as needed to lead and/or management personnel

Training

• Receives guidance and support from others

Project Management

• Follows instructions on departmental projects

Quality Assurance

• Assists with basic QA and escalates trouble cases to lead and/or management as needed

Qualifications

• Degree in any computer related field
• 3-4 years of relevant work experience
• Customer service oriented
• Able to commit to shift work

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Payment Processing Support Officer

Key Skills: Payment Processing, Account Payable, Banking Sector, SWIFT

An exciting opportunity has arisen for a dedicated Payment Processing Support Officer to join a purpose-driven team within the banking sector. This role is perfect for those who thrive in an inclusive, high-performing culture and are committed to delivering results. The successful candidate will contribute significantly to the overall success of the Payment Processing & Support Team, ensuring specific individual goals, plans, and initiatives are executed in support of the team's business strategies and objectives. This role offers the chance to work in a dynamic environment where compliance with governing regulations, internal policies, and procedures is paramount.

* Join a purpose-driven, high-performing team

* Contribute to key business strategies and objectives

* Work in a dynamic, compliant environment

What you'll do:

As a Payment Processing Support Officer, you will play a pivotal role in ensuring the smooth operation of our PSP platform. Your day-to-day responsibilities will include providing support to our customers for any of their queries , setting up new accounts into the platform and ensuring that the platform is performing at it peak. You will or might be responsible for performing reconciliationsnand handling other administrative tasks as required. This role requires meticulous attention to detail, strong time management skills, and a commitment to accuracy.

What you bring:

The ideal candidate for this Payment Processing Support Officer role will bring proven experience from within the banking sector, specifically in. Proficiency in MS Office tools such as Excel and Word is essential. A deep understanding of payment processing would be good. The successful candidate will demonstrate excellent time management skills and the ability to work effectively as part of a team.

Transport Allowance, Phone Allowance, Performance Bonus, High Commission

Job Responsibilities:

• Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services.
• Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance.
• Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers.
• Provide timely and accurate assistance to customers regarding restaurant information, promotion details, account management, and troubleshooting.
• Proactively identify opportunities to upsell or cross-sell products and services based on customer preferences and needs, with the goal of increasing sales revenue.
• Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement, and communicate insights to relevant departments.
• Represent our brand with professionalism, enthusiasm, and integrity at all times, reinforcing a positive brand image with every interaction.
• Maintain accurate records of customer interactions, sales activities, and performance metrics, and provide regular reports to management.

Qualifications:

• Previous experience in sales, customer service, or a related field is preferred.
• Excellent communication skills, both verbal and written, with a strong ability to engage and build rapport with customers.
• Proven track record of meeting or exceeding sales targets and customer satisfaction goals.
• Strong problem-solving skills and ability to handle customer inquiries and concerns with empathy and professionalism.
• Ability to work independently as well as part of a collaborative team environment.
• Flexibility to adapt to changing priorities and business needs.

Contract: 12 months

Location: Caldecott

Working hours: Mon - Fri office hours

Responsibilities

• Provide Level 1 support for users of the IT system, clarify and direct queries that require in-depth technical support to subject matter experts, track and close queries.
• Provide assistance for User Account Management – guide users how to create / modify / delete user access.
• Provide assistance for User Account Review (UAR) – ensuring they conduct UAR on a timely manner.
• Provide basic on-boarding of new division representatives for ComLink systems.
• Support in other administrative duties which can include maintaining and updating of data.

Requirements

• Singaporean
• Detail-oriented.
• People-oriented.
• Able to process and structure large amounts of information.
• IT savvy and some relevant experience

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

about the company

Our client, one of the largest life insurance companies globally.

about the job

In this role as a Customer Data Management Specialist, you will be involved in the day to day execution of customer change request activities. You will be expected to perform policy assessment and make sound decision on the policy changes & transaction requests.

In this position, you will also be expected to process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements. Ideal incumbent will perform data entry on policy request- Common Reporting Standards (CRS) & Foreign Account Tax Compliance Act (FATCA), Customer Data Management, Assignment and Nomination of Beneficiary and ensure data accuracy and supporting other projects such as customer data cleansing, document retention policies and RPA document processing.

** Offers hybrid work arrangement and hot desk
** Office is located at CBD - walking distance to MRT
** Excellent compensation with competitive bonus, good medical benefits and annual leave
** 100% back-end operation position

skills and experience required

• Certified with Life Insurance M9, M5, M8 preferred
• Candidate with experience in Customer Data Management or FATCA or KYC may apply
• Candidates with prior experience as financial consultant/advisors are welcome to apply
• Confident in decision making and clear understanding of the business processes
• Highly analytical and self-motivated
• Fast learner, effective in problem solving

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

· Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.

· Provide courteous and efficient service to all hotel guests.

· Ensure that all telephone calls are handled promptly.

· Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.

· Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.

· Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.

· Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.

· Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

· A minimum Diploma qualification in any field.

· Relevant work experience will be duly considered.

· Willing to work rotating shifts.

· Positive attitude with an outgoing personality and good communications skills.

· Preferred experience in the hospitality industry along with familiarity of the Opera system.

• Salary：$2500
• 6 days
• Toa payoh

Responsibilities

• Greeting and serving customers
• Maintaining cleanliness and housekeeping of work areas
• Taking orders, serving of food and beverages
• Table setting

Kindly send latest resume to WhatsApp: +65 96424255

Penny Hu Yaping (R22111011)

Jobs Alley Pte Ltd (21C0599)

Trade Support

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Salary: up to $3.5k + VB

Requirements:

• 2-3 years of relevant experience

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Position title : Student Care Centre Supervisor
Working Location: Pasir Ris
Working day: 5 days (According to roster)
Salary : $3300 - $3800

Job Purpose:

• Plan, coordinate, and execute programs during Term and School Holidays.
• Provide students with a caring, stimulating environment to learn, close supervision, and guidance during before and after school hours and school holidays.
• Help students grow in all aspects of life - emotional, social, physical, intellectual, and spiritual.
• Ensure the safety, security, and well-being of students at all times.
• Be a responsible, good role model for the students & teachers.

Job Responsibilities:

• Oversee day-to-day operation of the Centre and ensure its smooth running.
• Ensure good Centre performance by developing strategies in line with centre’ vision and mission.
• Ensure teachers provide an optimum level of guidance to students to complete their school homework responsibly.
• Mentor and supervise staff & teachers to ensure compliance with SOPs, safety, security, and health standards.
• Provide a warm & nurturing environment to the students at the Centre.
• Supervise and guide students with their school work as well as life skills (play, hygiene, and mealtime).
• Plan and conduct child-appropriate social and recreational activities and holiday programs.
• Teach & address classroom disciplinary issues using positive behavior support systems.
• Prepare/organize and execute/conduct creative learning activities and outings as required.
• Support the holistic development of students in alignment with centre’ goals.
• Maintain regular communication with students' parents.
• Establish partnerships with community partners & volunteers.
• Foster good working relationships & rapport with all stakeholders - students, parents, team members, volunteers, and partners in the community.

Requirement:

• Diploma/Degree in any discipline.
• At least 2 years of supervisory experience.
• Certificate in student care.

WhatsApp: https://wa.me/6596112291 (Kyra)

Email: [email protected]