Total 21,945 Customer Service job vacancies in islandwide

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is an established company specialising in Biomedical and Manufacturing. They are expanding and growing at a fast pace and now looking to hire a Customer Service and Logistics Executive to support the growth. They are located in the West – easily accessible.

Duties of Customer Service and Logistics Executive:

• Track and report daily order flows for Channel Partners, Inter-companies, and end users.
• Consolidate and create outbound deliveries and transportation units in SAP (ECC and EWM).
• Handle order entries, batch allocations, and generate export documentation.
• Coordinate and schedule customer shipments, including special deliveries.
• Ensure timely follow-up on PODs and initiate action for missing documents.
• Report on KPIs related to shipments and address problem orders with CS.
• Manage purchase requisitions, monthly accruals, and supply chain exceptions.
• Analyze end-to-end performance and support reverse logistics for RMAs.
• Serve as a contact point for order status inquiries.
• Ensure accurate export/import documentation and track goods shipments.

Requirements

• Min Degree in relevant studies with 2 - 3 years experience in similar industry
• Proficient in SAP system and Microsoft Excel
• Basic knowledge in Temp logger process

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Location : Harbourfront Centre

Position : Temp Staff - Aged and Ancillary Service Regulations & Transformation Division / Stakeholder Engagement & Communications

Contract duration : 1 Oct 24 – 30 Sep 25

NOTE: While the total duration of the temporary employment is for a period of 12 months, the temp staff will be given a 6-months contract at the first instance, and may be extended up to a total of 6 more months subject to performance.

Working hours : Mon – Thurs : 8.30am to 6pm, Fri : 8.30am to 5.30am with one hour lunch break

Hourly rated :

(Diploma with 0-2 years of work experience) – S$11.70 per hour

(Diploma with at least 3 years of work experience) – S$13.60 per hour

Job Duties:

•Manage internal and external stakeholder liaisons (e.g. organising and minute-taking for meetings, managing public enquiry mailboxes (including triaging, drafting replies, and responding to mailbox enquiries), mass-dissemination of official documents to relevant stakeholders);

•Manage the logistics and organisation of key engagements (e.g. forums and consultations) with stakeholders such as healthcare providers and members of the public (e.g. Zoom webinars, in-person consultation sessions);

•Support the team to perform simple quantitative and qualitative analysis of data (e.g. analyse public enquiries received by the division and identify recurring topics of interest).

•Support the team to update the division’s website to ensure information put up remains up-to-date and relevant to stakeholders;

•Support smooth running of an e-training course hosted by the Division (e.g. registration of users, handling queries from users);

•Support the team to track deadlines, deliverables and milestones, ensuring that project timelines are adhered to;

•Support the team to design communication materials (e.g. infographics);

•Any other administrative work as assigned that may include, but not limited to, data entry/ collation, updating of excel databases (e.g. contact lists)

Mandatory Skills:

•Administrative support (e.g. organising meetings, data entry/ collation) and usage of virtual meeting platforms such as Zoom and Microsoft Teams;

•Basic excel analytical skills (e.g. filter function, V lookup, calculate average/sum, plot graphs and prepare tables/charts). Knowledge of pivot table will be an added advantage;

•Comfortable to work with large data sets on excel;

•Detailed oriented and meticulous;

•Good written and communication skills;

•Good project management skills, comfortable to work on multiple tasks concurrently under tight deadlines;

•Able to work independently under minimal supervision, and within a team;

•Willingness to learn and pick up new skills

Skills which are good-to-have but not mandatory (as training will be provided):

•Experience in organising and running of engagement sessions with stakeholders;

•Experience in customer service and management of public enquiries and feedback

•Experience in website maintenance

•Basic graphic design skills (e.g. canva)

Preferred qualifications(candidates with other qualifications may consider applying):

•Diploma in Corporate Communications

•Diploma in Public health / Health policy

•Diploma in Life sciences / Biological Sciences (or any other relevant science background)

(Applicants without any work experience or are able to commit on a part-time basis are also welcomed to apply. Applicants should be able to commit for at least 6 months. There is the possibility of contract extension for up to a year.)

if you meet the above, please email your resume to [email protected]

• 8-10+ years of relevant office services/ facility management experience gained with MNCs or fast paced work environments
• Working knowledge in core operational areas, such as facilities management, event management (e.g.: recruitment and training events), and staffing & resource allocation
• Skillful in the analysis and re-engineering of systems, processes, and procedures

Our client is a top notch and international professional service MNC (based in town) with a strong reputation. It offers flexi work arrangements and promotes a collaborative and proactive work culture. For this role, we are looking for a dynamic and passionate office manager with min 8 years of office admin exp gained with fast paced and dynamic MNC environments.

Job Summary as an Office Manager

The purpose of this role is to be the first point of contact for office services/admin management of the business, based in Singapore. In this role, the individual will be responsible for all office support duties, ensuring smooth and professional operations of the firm’s back of house operations. You will manage the receptionist and work closely with multiple stakeholders.

The main duties will include:

• Manage end-to-end planning and execution of all office services related work and in-office events
• Forecast and plan budgets for facility-related spend, office expansion/fitting/installation spend and centralized vendor relationship management
• Work closely with the Technology team to implement office space/rooms bookings technology
• Co-Lead Office Safety & Security team with HR Manager to ensure that Office space is compliant with global safety and security guidelines as well as local building requirements.

In addition, you provide leadership /guidance to office managers in growth offices (based overseas) to align on best practice, cost efficiency methodology and knowledge sharing. You will also share with other offices globally on best practices in facilities/office services management.

Essential Functions

Office Services & Management

• Be the single point of contact for any events and meetings in the office (i.e. ensuring meeting room layout for training events, off-sites, office parties etc.)
• Respond to office feedback on what can be improved in terms of facilities effectiveness
• Forecast movements, recommend, and facilitate office space allocation (workstations, LT offices, etc.), in conjunction with HR
• Manage and maintain floor plans. Responsible for name labels on workstations and LT offices
• Arrange office maintenance (e.g. lights, air-conditioning, photocopying machines, printers) and equipment repair, dealing with tenancy issues, working together with the Technology team
• Conduct daily inspection with a checklist to ensure that LT rooms are in useable condition (furniture, equipment are in place)
• Coordinate regular routine maintenance with building management and cleaners including: carpet steam cleaning, ad hoc cleaning of fridges, cupboards, windows, equipment etc.
• Responsible for day-to-day management of Housekeeping, Facilities, Food & Beverages, Pantry in office
• Responsible for stock/pantry supplies, stationery, furniture order and purchases
• Solicit bids, negotiate contracts, and manage vendor relationships
• Review vendor contracts and ensure that firm’s interest is safeguarded
• Work closely with EA Manager/EAs on office facilities matters
• Provide additional support as required for in-house Marketing or Recruiting functions

Budget Planning and Vendor Management

• When needed, work with project teams on expansion plans, seating and capacity planning, budgets (for example, real estate utilities, day-to-day expenses etc.)
• Effective cost management through efficient ordering of stock/pantry supplies, stationery
• Process, code and submit invoices for payment approval relating to various vendors including catering, business card supplier, florist, couriers, gifts and others
• Track and monitor facility management KPIs and present to Senior Management on a monthly/quarterly basis
• Manage vendor relationships and contractual staff with respect to office items, facility, transport etc.; bring the best possible deals and discounts

Reception

• Manage and oversee the Receptionist and cleaning staff to ensure general office & meeting rooms are always ready for use
• Oversee the professionalism/presentation of the front-of-house areas (i.e. reception and client meeting rooms)
• Manage daily inter-office mail including arranging couriers as and when required and redirect incoming faxes
• Collect office mail from the post box daily
• Arrange afterhours lift access for clients as and when required
• Arrange afterhours office air-conditioning requests
• Act as back up Receptionist in her absence (i.e.: annual leave/sick leave, etc.) / arrange for additional back up support of Receptionist as and when required, with the support from the EA Manager

Regional Office Safety & Security

• Part of the Office Situation Response Team led by the Office Head that manages the day-to-day safety and security of the office and responds to any emergencies
• Conduct audits, verify compliances, and do safety checks (e.g. fire drills, first aid kits); coordinate with HR and global teams to handle Crisis Management
• Leads life safety initiatives, such as fire and first aid training and drills and liaise with building management and local fire and police departments.
• Maintains and updates portals with support from growth office OMs/building management across 6 offices
• Leads and conducts annual regional call-tree exercise across 6 SEA offices and prepares reports/updates to Office Heads

Others/Projects

• In the next 12 - 18 months, the job incumbent will be expected to be heavily involved in office move project from design, planning and engagement with the global facilities team and local project team and vendor.
• Perform other related duties as requested or as responsibilities dictate

Qualification and Preferred Experience

• 8-10+ years of relevant office admin experience gained with MNCs or fast paced work environments
• Passionate in the areas of office services/facilities management
• Working knowledge in core operational areas, such as facilities management, event management (e.g.: recruitment and training events), and staffing & resource allocation
• Skillful in the analysis and re-engineering of systems, processes, and procedures
• Strong records/knowledge management skills
• Purchasing, lease and contract management experience

Desired Attributes

• Excellent presentation skills with a friendly and professional demeanor
• Ability to work under pressure effectively and calmly
• Ability to multi-task
• Ability to work in a team environment
• Proficient organization and time management skills
• Have excellent attention to detail
• Ability to work to own initiative and be proactive
• Strong analytical and interpersonal skills
• Strong communication skills to effectively manage office-wide stakeholders
• Strong sense of detail, able to multitask, have good network of facilities vendors (i.e. electrician, cleaning companies etc.)
• Ability to thrive in a fast paced and dynamic work environment
• Hands-on, committed, and professional with strong stakeholder management skills

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 27 August 2024

Onboarding on September 2024

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2,200 - $2,600
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years (renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Executive, Sales Support

Job Info:

• Basic $3,500 - $4,000 (Depend on experiences)
• PB
• 5 Days, Monday - Friday 8.30am - 5.30pm
• Location: East Area_ Changi N Way

Job Descriptions:

• Oversee good commercial relationship with all customers
• Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
• Manage and implement the process improvement and changes enabled by IT systems
• Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
• Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
• Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
• Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
• Follow up on customer issues or handle disputes as and when necessary
• Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
• Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
• Coach and guide new hires and junior team members for development and alignment

Job Requirements:

• Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
• 3 to 5 years of relevant experience in Freight Forwarding Industry
• Accounting service experience preferable
• Good knowledge of Salesforce and Cargowise One
• Strong service orientation and customer management skills
• Strong knowledge of pricing for Freight Cargo Services, Contract Logistics and other Supply Chain Solutions
• Strong interpersonal skills and teamwork

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.We regret only shortlisted candidates will be notified.

Loh Wing Sheng

Registration Number: R22110239

EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Description:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Document cases to show action taken.

Requirements:

• Able to speak Portuguese to support and communicate with native Portuguese customers or clients
• Open to work afternoon hours (12pm – 8pm/9pm)

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R24123275 (Evans See Teck Meng)

Executive Assistant

ㅤEmbark on a meaningful career to make a real difference in the lives of children!

ㅤScience Studios is a leading education centre specialising in the teaching of primary school science through engaging experiments and excellent printed materials. Learning at Science Studios is also supplemented by, and enhanced through, proprietary online resources.

ㅤWe believe children should enjoy learning in order to achieve better grades. We go the extra mile to carefully design, prepare, and deliver each lesson so that students are engaged and have fun learning. For many students, coming to Science Studios is one of the highlights of their week! If you want a positive work environment where you can make a real difference, this is the right place for you!

ㅤWe currently have 3 branches across Singapore: West (Bukit Timah Plaza), Central (Balmoral Plaza) and East (Eastgate at Katong). An EA should be able to work at the different locations as required.

Job Description

ㅤAs an Executive Assistant, you will work closely with the directors to provide administrative support and ensure the smooth running of the business.

ㅤThe role of an Executive Personal Assistant is wide ranging and leverages on her multi-tasking ability. From project management to scheduling appointments and travel itineraries, an Executive PA can expect to enjoy a busy but varied work schedule. You will liaise with staff, suppliers and clients; organise events; manage inventories and databases; conduct research for business-related procedures and preparing corresponding reports; collate company expenses; handle HR-related matters including annual/medical leave administration.

Some of the other responsibilities include:

• Communicate with customers regarding SS programmes, fees, replacement classes, etc.

• Prepare apparatus for experiments. This includes purchasing and maintaining inventory.

• Mark quizzes and monitor students’ progress to help them achieve better grades

Requirements

+ Passionate about enriching children's lives through effective education.

+ Commendable work ethic. Willing to go the extra mile whenever necessary.

+ Maintain high standards with a strong attention to detail. Thorough and accurate when accomplishing assigned tasks.

+ Able to work on weekends (Sunday from 12 noon, and Saturday). [2 weekdays, including Fridays, will be rest days. You’ll be able to avoid weekend crowds on your rest days. Furthermore, there is no need to work on most weekends in June and December.]

Job Highlights

• Make a positive impact on young lives & have fun along the way!

• Culture of excellence: we craft and deliver great lessons

• Established & rapidly-growing brand

Responsibilities:

• Instruct members in the performance of strength conditioning exercises using machine, free and body weight.
• Perform pre-programme and post programme body composition and functionality assessments for members.
• Ensure the general safety and operability of gym equipment and hygiene.
• Plan the members’ appointment schedule and waiting list.
• Submit transaction records and reports in a timely manner.
• Plan and conduct wellness-related courses as required.
• Participate in roadshows and other marketing activities.

Requirements:

• Polytechnic Diploma or A Levels.
• Bilingual with good command of the English language, written and spoken, to handle English-speaking clients and programme interface/materials are mainly in English.
• American Council of Exercise (ACE) personal trainer certification or equivalent
• Fitness Trainer for Seniors or equivalent certification would be an advantage
• Adept at Microsoft Office (Word, Excel, Powerpoint)
• Good Inter-Personal Communication Skills, Team Player
• Passion to work with Older Persons

Work Location: Holland Close/ Hougang Dewcourt

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Coordinator / Executive
• Working Location: Tuas
• Working Hours: Monday – Friday, 8 am – 5.30 pm
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle customer inquiries via email and phone calls.
• Generate quotations and process purchase orders.
• Provide accurate information on products and services to customers.
• Generate sales from customer queries.
• Resolve any customer complaints and issues.
• Answer questions related to the company's products.
• Plan and allocate adequate manpower for assigned jobs.
• Manage purchasing matters as per customer queries.
• Work closely with Service Engineers on job-related tasks.
• Perform other ad-hoc duties assigned by management.

APPLY NOW!!!

• ITE/Diploma in Business, Engineering, or a related field.
• No experience required.
• Good communication skills and customer service orientation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68252 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Administrator
• Working Location: Tuas
• Working Hours: 5 days (Mon 8 am – 5 pm, Tue – Fri 8 am – 6 pm)
• Salary Package: Up to $2,800
• Duration: Permanent

Key Responsibilities

• Attend to customer inquiries and handle incoming calls.
• Prepare quotations, process customer orders, and follow up on payments upon job completion (for COD customers).
• Prepare and track all customer service contracts.
• Provide full administrative support to the service department.
• Undertake other ad-hoc assignments and duties as needed.

APPLY NOW!!!

• ITE Certificate or Diploma.
• 1-2 years of working experience.
• Good working attitude.
• Basic knowledge of spare parts (preferred).
• Proficient in MS Office.
• Knowledge of ERP systems is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68289 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Roles & Responsibilities

The Role will assume the following scope of responsibilities:

1. Onboarding and Implementation

Customer Onboarding: Facilitate a smooth transition from sales to product usage, ensuring customers are well-acquainted with the software.

Implementation Support: Work closely with the customer's team to ensure successful deployment of the software, providing guidance on best practices.

2. Customer Relationship Management

Build Relationships: Establish and maintain strong relationships with key stakeholders within the customer's organization.

Regular Check-ins: Schedule regular meetings to review progress, address any concerns, and ensure that the customer is on track to achieve their goals.

3. Product Adoption and Utilization

Usage Monitoring: Monitor customer usage of the software to ensure they are utilizing it effectively and to its full potential.

Training and Education: Provide ongoing training sessions, webinars, and resources to help customers maximize their use of the software.

4. Customer Advocacy

Voice of the Customer: Act as the advocate for the customer within the company, relaying feedback and suggestions to the product and development teams.

Custom Solutions: Work with internal teams to develop tailored solutions that meet the specific needs of the customer.

5. Proactive Support and Problem Solving

Issue Resolution: Assist customers in troubleshooting and resolving any issues that arise with the software.

Proactive Communication: Anticipate potential challenges and reach out proactively to address them before they become significant problems.

6. Renewal and Expansion

Renewal Management: Work to ensure customer satisfaction and alignment with business goals to secure contract renewals.

Upselling and Cross-selling: Identify opportunities for expanding the customer’s use of the software, including the adoption of new features or additional products.

7. Performance Metrics and Reporting

Track Success Metrics: Measure and report on key performance indicators (KPIs) related to customer success, such as customer satisfaction, retention rates, and product usage.

Customer Health Score: Develop and maintain a customer health score to identify at-risk customers and intervene as necessary.

8. Strategic Advisory

Strategic Planning: Collaborate with customers to align the software's capabilities with their strategic goals, ensuring the technology supports their broader business objectives.

Industry Insights: Provide insights into industry trends and how the software can be leveraged to stay competitive.

9. Collaboration with Internal Teams

Sales Team Collaboration: Work closely with the sales team to ensure a smooth handoff and alignment of customer expectations.

Product Development Input: Provide feedback to the product team on customer needs and areas for improvement or new features.

10. Customer Feedback and Continuous Improvement

Feedback Collection: Gather feedback from customers to understand their needs, challenges, and satisfaction levels.

Continuous Improvement: Use customer feedback to drive continuous improvements in both the product and the customer success process.

These responsibilities aim to ensure that customers derive maximum value from the enterprise software, leading to high satisfaction, retention, and potential for growth in the customer relationship.

The Customer Success Manager may be called upon to undertake additional duties as reasonably required by the company.

Objectives/Outcomes

Technical Skills:

1. Software Architecture: Understand high-level software architecture, including deployment models (on-premises, cloud, hybrid).

2. Enterprise Technology Ecosystems: Familiarity with enterprise software solutions (MarTech, CDP, CRM) and integration methods (APIs).

3. Technical Troubleshooting: Skills in diagnosing technical issues, with basic scripting and querying knowledge (e.g., Python, SQL).

4. Product Expertise: Deep understanding of the specific software, including configuration, customization, and best practices.

5. Data Management: Knowledge of data handling, security, privacy, and basic data analysis.

Requirements

1. Communication: Clear communication and active listening to understand and convey complex concepts.

2. Problem-Solving: Analytical and creative thinking to quickly resolve issues.

3. Relationship Management: Building trust, empathy, and a strong customer focus.

4. Technical Aptitude: Quick learning and comfort with technology to effectively support customers.

5. Project Management: Strong organizational and time management skills.

6. Negotiation and Influence: Persuasion and conflict resolution to guide customer decisions.

7. Strategic Thinking: Aligning software solutions with customer business goals.

8. Adaptability: Flexibility and resilience in changing environments.

9. Collaboration: Effective teamwork and cross-functional communication.

10. Customer Advocacy: Championing customer needs within the organization.

These skills enable a CSM to foster customer satisfaction, ensure successful software adoption, and maintain lasting relationships.

*Eligible for AWS and Performance Bonus (average 2-3 months)

*Joining Bonus of $5k!

*No experience needed as training is provided

Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE N levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working days: 5 days work week (Mon-Sun)
AM: 730am-330pm / PM: 12PM-9PM

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: PSA

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Nearest MRT - Paya Lebar & Toa Payoh
• Work-life Balance (4PM end work)

Responsibilities:

• Provide good customer service to walk-ins and phone queries
• Assist in event management (ordering of refreshments) and administrative duties (data entry, filing, printing)
• Maintaining stock for stationeries, office equipment, and other materials
• Handling unwell students, late comers, and early dismissals

Requirements:

• Minimum GCE 'O' or 'N' Level Certificates
• Proficiency in MS Office is an added advantage
• Applicants have to be open to working under a one-year contract

Foong Sue Lee (Sophia)

Registration Number: R24119357

EA License Number:18C9027

*24-hour rotated standby for possible equipment breakdowns at customer sites.

Responsibilities

• Install, test, and calibrate our AMHS equipment in the initial phase of a project.
• Carry out regular inspections, tests, and preventive maintenance after the initial phase of the project.
• Perform troubleshooting and recovery tasks to minimize the downtime of our AMHS.
• ]Conduct on-the-job training for new and junior members when required.
• Draft service and maintenance reports for both submission to customers and for internal quality control.
• Liaise with customers to arrange schedules for jobs and to update customers on work progress.
• Supervise work done by sub-contractors for installation and mechanical modifications.
• Coordinate with company logistics support staff on matters of parts ordering and delivery.

Qualifications

• Polytechnic Diploma or Bachelor’s Degree in an engineering-related field.
• Training will provided who lack of experiences.
• Physically and mentally fit, able to endure working in cleanroom environments and long overtime hours.
• A team player with a positive work attitude and a willingness to learn and adapt.
• Ability to grasp current work situation and plan work ahead of time to keep pace with schedule.
• Experience in cleanrooms or AMHS equipment is a huge plus.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

• Supports Commercial teams on Quote Creation & Samples Requests within Salesforce.com
• Validate new Customer signup requests from Sales/Customer Service teams to aligned with local Trade/Regulatory Compliance
• Coordinate timely submissions of Tenders and the relevant documents on behalf of Sales/Commercial teams
• Handle “Demo” inventory and coordinate timely delivery of “Demo” assets
• Support Purchase Requisitions from 3rd Party Vendors/Suppliers
• Respond timely to Sales/Commercial enquiries sent to the Sales Support Team mailbox
• Handle new dealer's onboarding and agreements

Requirements

• Min N / O / NITEC / Diploma in any courses
• Min 2 to 3 years of order processing / sales support exp
• Min experience in Either “handling of SAP and salesforce” or “handling Gov tender/ITQ like Ariba, Sesami, Gebiz”

Salary range: $3K to $3.8K

Medical Device MNC

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Responsibilities

• Perform verification, calibration and preventive maintenance (PMs) with in-house Metrology SOPs
• Maintain in-house calibration and qualification tools to ensure that they are timely calibrated and maintained
• Handle and Coordinate with External Third-Party (3P) vendors to support various services (calibration, PM, Qualification, repairs)
• Ensure that the External 3P vendors are qualified under Customer off-site and on-site requirements prior their service job execution
• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA)
• Identify and recommend customers appropriate inventory type and quantity of inventory supply of critical equipment service parts, verification/calibration/PM kits and service tools replacement to minimize instrument downtime and budget planning.
• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program, using in-house Asst Management system in the following areas:
• Training
• Service Reports of all equipment and calibration tools for all services performed
• Asset information
• Vendor Qualification Review
• Effective communication and coordination with customers, vendors, multi-functional team in the company to ensure services can be carried out effectively

Qualifications and Criteria

• Min Diploma in science or Engineering, preferably in Electrical and/or Mechanical Engineering or related fields
• Min 1 year of engineering exp

Lifescience MNC

Office hours Mon to Fri

Up to $3K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Inside Sales Coordinator (Customer Support) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Admin Executive & Receptionist

ㅤEmbark on a meaningful career to make a real difference in the lives of children!

ㅤScience Studios is a leading education centre specialising in the teaching of primary school science through engaging experiments and excellent printed materials. Learning at Science Studios is also supplemented by, and enhanced through, proprietary online resources.

ㅤWe believe children should enjoy learning in order to achieve better grades. We go the extra mile to carefully design, prepare, and deliver each lesson so that students are engaged and have fun learning. For many students, coming to Science Studios is one of the highlights of their week! If you want a positive work environment where you can make a real difference, this is the right place for you!

ㅤWe currently have 3 branches across Singapore: West (Bukit Timah Plaza), Central (Balmoral Plaza) and East (Eastgate at Katong). Do let us know if you prefer to work at one of the locations.

Job Description

• Communicate with customers regarding SS programmes, fees, replacement classes, etc.

• Prepare apparatus for experiments. This includes purchasing and maintaining inventory.

• Mark quizzes and monitor students’ progress to help them achieve better grades.

Requirements

+ Passionate about enriching children's lives through effective education.

+ Maintain high standards with a strong attention to detail. Thorough and accurate when accomplishing assigned tasks.

+ Able to work one and a half weekend days (Sunday from 12 noon, and Saturday).

[2 weekdays, including Fridays, will be rest days. You’ll be able to avoid weekend crowds on your rest days. Furthermore, there is no need to work on most weekends in June and December.]

Main Duties

 Be the front line for all visitors, prospects and customers in the showroom

 Receive and forward queries and complaints via phone, email and general correspondence

 Provision of drinks and snacks to visitors, prospects and customers

 Monitoring of whereabouts of all members of the sales department

 Preparation of all documentation for delivery

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )