Job Description:
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
- Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
- Evaluate the nature of each call and determine the appropriate action to complete the request.
- Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
- Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
- Provide status update on Emergency Card and Cash requests when customer calls to follow up.
- Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
- One Stop Fulfillment of Emergency service with customer and their banks.
- Document cases to show action taken.
Requirements:
- Able to speak Portuguese to support and communicate with native Portuguese customers or clients
- Open to work afternoon hours (12pm – 8pm/9pm)
We apologize that only shortlisted candidates will be contacted. Thank you
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R24123275 (Evans See Teck Meng)
