Total 7,225 Customer Service job vacancies in no 3 changi business park crescent changi business park singapore

THE ROLE

You will be working in one of Singapore's leading premium gentlemen's barbershops 'Jermyn Street' based in Amoy Street and easy walking distance (400m) from both Telok Ayer (Downtown Line) and Tanjong Pagar (East West Line). Jermyn Street is well established and respected having just celebrated 10 years in operation. The team are a friendly bunch of (currently all male) barbers, all in their 30s, Our clients are a mixture of locals and expatriates who mostly work within the CBD area. Excellent English is an absolute must with other Singaporean languages a definite benefit.

You will undertake to positively project yourself as the face and voice of Jermyn Street whilst making our clients feel relaxed, at home, enjoying the experience of being truly cared about. You will be liasing with your team of professional colleagues, and will ensure that our clients feel that they are in safe hands and can indeed relax. You will enjoy excellent working conditions and a competitive salary. Working 5 days per week (Jermyn Street is closed on Sundays), the hours (44 hours) of work are Mon to Fri: 9am to 7pm, Sat: 9am to 6pm with a choice of Mon, Tue, Wed, Thu you day off (this is then fixed). You will report to Adonis, our General Manager / Head Barber and in his absence Dienes our Master Barber or other appointed deputy.

CANDIDATE

You will possess excellent interpersonal skills with the ability to read and react to people in a flexible and appropriate way that makes them feel comfortable and relaxed. You will be confident, well groomed, and cheerful. You love being around people from different backgrounds and are a learning and listening person. Your formal education and qualifications are less important than meeting the above criteria.

DUTIES & RESPONSIBILITIES

You will ensure the shop and especially the reception area are maintained in a clean and tidy condtion throughout the day (we have a cleaner who comes in before you arrive for work so don't worry!). You will check bookings for the day for each barber and discuss with him any concerns or anomolies when you arrive in the morning.

· Phone: You will endeavour to answer the phone within 3 rings using a warm and friendly tone:

‘Good morning / afternoon / evening – welcome to Jermyn Street, how may I help’

· Online bookings: check throughout the day for new bookings and ensure that you communicate same with the GM and barbers.

· Courtesy calls: make courtesy calls to existing customers as directed by the GM to advise of special offers / promotions or to reschedule appointments.

· Welcome: Provide a warm welcome to all guests on arrival, by saying ‘Hi, I’m [your name], welcome (back) to Jermyn Street’ and enquire if they have an appointment. If they do, then ask their name and find them in our system - you can also use their phone number to cross-check. Ask to check their contact details are correct and ensure the database is updated if not. If there is no appointment (walk-ins) advise of the next available slot. If it is not convenient for them to wait, ask what alternative times / days are convenient for them and ensure an appointment is made before they leave. In any case, offer them a drink (even if we don’t currently have an appointment slot for them). When the booked barber is free, introduce the client to the barber and ensure a smooth handover, taking their drinks to the barber station for them and covering the drink with a Jermyn Street coaster to protect it.

· Departure: the barber will walk with the client to the reception counter and advise you of any extras purchased or any products / samples he has expressed an interest in. Please ensure that you ask to book their next appointment and to offer another drink if required. If we have any special promotions, referrals etc – make the client aware. Also, remind them that we have our Facebook and IG pages, which they can visit for updates and to make any future appointments.

· Laundry: you will ensure that the laundry is completed every shift whereby towels are washed, dried, folded and put away at least once per shift.

· Cleanliness: ensure that all areas are kept clean at all times, checking the toilets at least 3 times per day to ensure they are clean and tidy. Assist the barbers when busy by sweeping up hair around their workstation after each client leaves. The product shelves should be emptied and dusted at least once per day.

· General: ensure that you are proactive in providing a perfect ambience and environment at all times. Assist in all areas, for example errands, website and FaceBook page posting, online research, preparation of marketing and POS materials etc as directed by the GM.

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Strong communication and interaction skills.
• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Knowledge of Opera or other Property Management System would be an added advantage

Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary:

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa:

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About Builder.ai
We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

Why Should You Join

The Productologist role gives you the opportunity to help solve a wide variety of business challenges with customers who are building products, at scale, for mobile and web using our bespoke platform. You’ll be working at the forefront of cutting-edge AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services across the B2C and B2B markets. Come join the revolution we aim to bring to our customers and make technology accessible and easy for anyone to use.

About the Role

Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

How?

It all begins with our Spec Call. As a Productologist you’re responsible for leading the Spec Call with our customer, ensuring you’ve translated the customer’s vision into a detailed proposal which we call a Buildcard. You’ll then scope, plan, implement, and track specific short-term deliverables up to the design phase, including capturing user flows, working with designers and laying out highly detailed product requirements, managing the product roadmap and collaborating with the execution team to ensure the customer’s product is delivered to a world class standard.

You will be responsible for

• Understanding the customer’s goals and advising technical and non-technical stakeholders on how to achieve those goals using our technology.
• Being an expert and evangelist for the Builder.ai platform, and in how to deploy our capabilities to maximise customer success.
• Collaborating with the Customer, Sales Team, Design and Execution Team to create the product roadmap and set release scope & objectives.
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Clarifying, identifying, and tracking requirements and issues, removing barriers, and escalating project issues where required.
• Helping to drive and contribute towards continuous improvement across the Delivery Organisation.

• Familiarity with the software development lifecycle.
• A background in product ownership or project management in software development
• Experience managing multiple projects at scale in cross functional teams
• Expert in capturing and communicating high quality requirements to customers and technical teams
• Sound knowledge of UI/UX and ability to convey the user journey via high fidelity designs
• Excellent communication skills to engage with our customers in a professional and respectful manner as the representative of Builder.ai.
• Commercially aware and able to support sales in closing customers
• Analytical and problem solving skills

Nice to haves

• Experience building and launching a mobile app.
• Working knowledge of Scrum, Agile and Waterfall Methodologies.

• Attractive quarterly Discretionary variable pay dependent on your role
• Stock options in a $450 million funded Series D scale-up company
• Hybrid working 
• 24 days annual leave + public holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme

Responsibilities

· Performs installation & provides basic technical training (knobology) prefered to have hands-on experience with Hospital infrastructure products (Pendents, OT Lights & Medical Gas System, Air plant compressors)

· Performs warranty and corrective repairs / maintenance visits

· Feedback quality situation, market dynamics and issues from field to the Service management in his country

· Makes constant efforts for contract development and implementation of Service programs

· Strive to achieve Revenue Targets of Service department

· Makes efforts to achieve customer satisfaction and appreciation

· Provides support to sales and marketing for congresses, exhibitions, demos, workshops, etc

· To participate/take up Workplace Safety & Health responsibilities as required by the company.

Requirements

· Minimum NTC2 / ITE or equivalent trade skill level/ Diploma in Electronics Engineering or Equivalent

· Related Experience

· Minimum 1 - 3 years’ experience on infrastructure products, (eg: OT lights, Pendent, Medical Gas pipelines system or Gas compressors) or with experience with similar electro - mechanical products.

· Skills, Special Competencies, or Certifications

· Microsoft office, other IT skills (networking, etc..) plus.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24520.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Sixth Avenue | Bukit Batok
Salary: $3500 - $5000

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• A passion for education and commitment to delivering outstanding service.

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.Any other ad-hoc duties as assigned or required

Main duties

- Welcome and greet patients warmly who visit the clinic

- Handle phone calls with professionalism and able to deal with emergencies in a timely and effective manner

- Register patients into clinical system

- Schedule appointments and make follow up calls to customers to remind them of their appointments

- Serve beverages to patients when they arrive or are waiting for treatments to be done

- Process payments when patients finish treatment

- Maintains clean reception area and ensure that it is always equipped with necessary stationery and material

- Record and file documents in accordance with SOP

- Ad hoc duties assigned

Requirements

- Candidate must possess at least a Diploma/Advanced/Higher/ Graduate Diploma in others or equivalent

- Service oriented and customer oriented

- Must be able to converse in English and Mandarin.

- At least 2 years of working experience in the related field is required for this position

- Pleasant personality and good working attitude

- Possess Good Initiative

- Able to handle pressure well

- Proficiency in Microsoft Office Suite

- Knowledge of Plato system is advantageous thought not a must

Job Descriptions

• Introduces guests to the menu items and specials
• Takes table orders and send to kitchen for fulfilling.
• Anticipate guests needs to accommodate them and provide an exceptional guest experience.
• Ensure that restaurant spaces are always clean and tidy, well decorated and serene atmosphere is maintained.
• Ensure optimal distribution of tables
• Need to be dedicated team player, flexible and willing to help others at busy times as and when required.
• Cashiering and settlement for POS.
• Other duties as required.

Job Requirements

• No experience is ok

Benefits

• Medical

Working hours

• 50hrs per week including OT

Role:

The Field Service Technician is a hands-on team player who will play a crucial role in ensuring the efficient deployment, operation, maintenance, and repair of our Cooling Systems at multiple sites. The ideal candidate will be responsible for keeping our site operations running smoothly through providing high quality technical support, troubleshooting issues, and maintaining a strong customer relationship while adhering to safety and quality standards. This role requires on-site support and a willingness to tackle various tasks, including maintenance, repair, and manual labour.

Responsibilities:

• Perform routine inspections, maintenance, installations and repairs on a range of mechanical, electrical systems within the facilities (Electrical, pump systems, etc.)
• Diagnose and resolve technical issues, identify root cause and implement solutions.
• Assist with electrical works such as resetting circuit breaker/ replace fuse etc.
• Assist infrastructure team to fill/drain cooling systems.
• Maintain accurate records of service calls, repairs, and equipment maintenance, ensuring all paperwork and documentation are accurate and submitted on time.
• Assist site team as required.

Skill and Experience:

• Diploma or equivalent for any trade qualification.
• At least 3 years of relevant experience in a similar hands-on role with equipment maintenance and repair.
• Good problem solving and stakeholder management skills.
• Ability to work flexible hours, including evenings and weekends as this position is part of a 24/7 stand-by roster.
• Class 3 driver’s license would be a plus.
• Electrical license would be a plus.

To Apply:

Please submit your resume directly through Linkedin or to Guosing at [email protected], quoting the job title. Due to high volume of applications, only shortlisted candidates are notified.

Reg: R22104910

License: 22C0942

Job Descriptions

1. Beverage Preparation:

• Prepare and serve a variety of alcoholic and non-alcoholic beverages with accuracy, consistency, and creativity. Master the art of mixing cocktails, ensuring they are balanced, visually appealing, and reflect our brand standards.

2. Menu Knowledge:

• Familiarize yourself with our beverage menu, including cocktails, wines, beers, and non-alcoholic options. Be able to recommend items, provide descriptions, and suggest pairings to enhance the guest experience.

3. Customer Engagement:

• Interact with guests in a friendly, attentive, and professional manner. Anticipate their needs, answer questions about our beverages, and make personalized recommendations based on their preferences.

4. Upselling and Revenue Generation:

• Demonstrate a strong sales ability by upselling premium spirits, recommending specialty cocktails, and promoting limited-time offers or featured beverages. Contribute to the overall revenue goals of the establishment.

5. Cleanliness and Organization:

• Maintain a clean and organized bar area, ensuring all equipment, glassware, and utensils are thoroughly cleaned and sanitized. Regularly restock supplies, garnishes, and ingredients to ensure efficient service.

6. Knowledge and Skill Development:

• Stay up-to-date with current industry trends, new cocktail recipes, and mixology techniques. Participate in training and development sessions to expand your knowledge of beverages, including spirits, wines, and beers.

7. Cash Handling:

• Process transactions accurately and maintain proper cash handling procedures. Handle guest payments, operate the cash register or POS system, and maintain a balanced cash drawer.

8. Collaboration:

• Work collaboratively with other team members, including servers and kitchen staff, to ensure smooth service operations, effective communication, and a positive work environment.

9. Safety and Compliance:

• Adhere to all relevant health and safety regulations, as well as company policies and procedures for responsible alcohol service. Ensure that guests are of legal drinking age and refuse service when necessary.

10. Continuous Improvement:

• Demonstrate a commitment to personal and professional growth by seeking feedback, attending training sessions, and actively seeking opportunities to expand your skills and knowledge.

Job Requirements

• Beginners can apply

Benefits

• Incentive quarterly.
• 12 days annual leave.
• Good medical benefits.
• Meals and transport provided.

Working hours

• 6 day week. Straight shifts 12pm to 8pm or 4pm till 12am.
• 50 hours a week average.

Job Description

• Manage shipping schedules for all concentrates shipments in the APAC Region
• Draft offers for spot tenders and long terms bids for concentrates in the APAC region
• Attend meetings with global miners, smelters and traders based in Asia Pacific
• Track mine / smelter production statistics and liaison with the Research team
• Manage Zinc and Lead concentrate shipping schedules into Hobart and Port Pire Smelters
• Attend weekly production meetings for Trafigura’s smelting assets
• Assist with contract entry and preparation
• Liaise with Mumbai operations team to optimize flows and improve efficiencies
• Track projects in the region to identify business opportunities for the global trading book
• Potential involvement in other commodities within the concentrate space

Position title : Community Support Assistant
Working Location: Upper Serangoon, Bukit Timah, Queentown & Jalan Bukit Merah (Work location not fixed, decide after interview)
Interview location: Balestier Road, Singapore 329743
Working day: 5.5 work days ( Mon – Fri & Sat half-day)
Salary : $2400 - $3300

OVERVIEW
To assist the Centre executive/manager in the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the AAC/AACH, which includes:

• Outreach and engagement of seniors within service boundary
• Active ageing programme
• Befriending and Buddying
• Care and support services
• To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

JOB SCOPES

1. Programme Planning and Implementation
2. Alert Alarm System
3. Volunteer Development
4. Finance and Accounts
5. Training and Development of Personnel
6. Administrative Duties

WhatsApp: https://wa.me/6596112291 (Kyra)

Email: [email protected]