Total 1,761 Customer Service job vacancies in pasir ris north east

• Position: Warehouse/Operation Supervisor (DATA CENTRE-SLA/SLO)
• Location: Benoi
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $6200+ AWS
• Duration: Permanent
• Industry: Logistic

Main Responsibilities:

• Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)
• Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) - (multiple sites)
• Develop an operational team strategy to achieve Service Standards & SLA KPI’s.
• Professionally monitor and train team’s performance, provide on the job coaching and evaluate performance, compare results to objectives.
• Recommend or initiate hiring, promotions, transfers or disciplinary actions.
• Conduct regular safety and task specific training both theoretically and practical.
• Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.
• Establish, maintain, and promote exceptional customer service.
• Properly maintain and inspect tools & equipment.
• Schedule Maintenance Services as necessary to maintain the facility’s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).
• Always ensure an appropriate number of personnel on site.
• Oversees daily management of staff and manage the flow of Data Centre day-to-day operations
• Perform all services as efficiently as possible while limiting negative impact to the environment.
• Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.
• Correctly maintain and generate required reports, including trends surrounding the services.
• Correctly interpret and enforce company policies and safety procedures to ensure compliance.
• Manage team capacity & utilization for assigned tasks during normal operations SLA & standards
• Requires traveling to multiple sites if required.

Requirements:

• Minimum 2-3 years of experience in a similar role.
• Preferred Tertiary educational level.
• Must have Team Management experience.
• Must be comfortable working in a physically demanding environment.
• Ability to lift/move (~25 kg / 50 lbs.) equipment as required.
• Knowledge of machines, equipment and maintenance.
• Experience in handling multiple projects and tight timelines.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Wilhelmsen Ship Services is looking for a Port Service Engineer.

The Port Service Engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Service Engineer reports to the Port Service Manager –works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

PSE Main responsibilities

• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in the system and create relevant leads
• To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
• Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

PSE working for MP Operations extra responsibilities

• Received import shipment pre-alerts and documents.
• Create documentation and apply for local authorities import shipment approval (as required).
• Submit and Follow up with authorities for on time approval of shipments.
• Coordinate for the preparation of import clearance with Customs Specialist/Freight Forwarder.
• Attend MOI/Customs inspections in ports during shipment clearance as well as warehouse inspection as required.
• Maintain operation standards for customs procedures, including valuation, classification, entry review and record retention.
• Maintain a firm understanding of Dangerous Goods customs handling requirements

What you need to be successful in this role:

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Approximately 3-5 years’ experience in technical/ engineering / maritime field
• High intellectual curiosity and a willingness to learn
• Capability to drive an independent workstream

What we are looking for:

• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with a high level of responsibility
• Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Service Engineer.

Work location: Singapore

Contact details: Recruitment Specialist - Corrie Kew - C[email protected]

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user’s requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The position requires engineer to carry out tasks related to IT security assessment, remediation and mitigation of security risks, carry out security patching, Operating System updates, monitoring of critical infrastructure, endpoint security, corrective and schedule preventives maintenance for broadcast IT system and support implementation of broadcast IT system projects.

• Provide technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
• Document, communicate, collaborate, and handle security incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate the security risks
• Perform troubleshooting and repair of broadcast equipment and system.
• Perform preventive and corrective maintenance broadcast and IT equipment.
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system.
• Support project implementation of broadcast IT system and infrastructures.
• Perform shift and standby duty to support broadcast system and infrastructures.

• Degree or Diploma in Information Technology, Information Systems, IT Security or equivalent. 
• Basic understanding of cloud / enterprise security best practices

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The Assistant Manager/Manager will support the overall success of the controllership and Shared function at Bukit Timah Cluster. Job functions includes journal posting, balance sheet reviews, fixed assets, WBS creation & closure, inter-loan reconciliation, withholding tax, GST, coding of receipts, Accounts payable & receivables and bank reconciliation for a subsidiary’s account. Other functions include grant claim submission & audit. The role will also be in-charge of review and update of the risk control matrix.

The primary responsibilities are:

Controllership & Shared Service
Duties include journal posting, balance sheet reviews, fixed assets, WBS creation & closure, inter-loan reconciliation, withholding tax, GST, coding of receipts, Accounts payable & receivables and bank reconciliation for a subsidiary’s account. To ensure transactions and reviews are completed in a timely and accurate maner.

Financial Governance, Financial Risk Management and Control
Update Risk Control Matrix in a timely manner, to highlight areas of concerns for management review.

Grant Claim Administration
Assist with the reimbursement functions and ensure the recordings are in accordance to the terms and conditions stipulated in the funding agreement and timely submission of claims in accordance with the agreement. Assist with both internal and external audits including AUP audits as required by the funding agencies/ministries. To ensure income accrual/billing/grant claims are performed timely.

Qualifications

• Minimum 3 years of working experience, preferably with audit experience
• Ability to set priorities, complete work with minimal supervision, and meet deadlines.
• Excellent writing and communication skills
• Diplomatic in handling internal and external stakeholders, with proven track record in building strong relationships with colleagues and stakeholders at various levels.
• High level of proficiency in MS Excel, PowerPoint and Word, good working knowledge of SAP S4HANA is an added advantage.
• Excellent team player who demonstrates flexibility and embraces collaboration.
• Willing to be hands-on.

More Information

Location: [[Bukit Timah Campus]]

Organization: [[National University of Singapore]]

Department : [[Office of Finance]]

Employee Referral Eligible: Yes

Job requisition ID : 22935

About Our Client

Our client is a leading consultancy firm with established and large scale IT projects for the public and private sector. You will be joining a young and energetic team with strong growth opportunities!

Highlights:

• Work on a public sector healthcare IT project
• Possible to consider for lead role if you have the relevant experience

Responsibilities

The Service Operations Engineer will provide technical support for software applications and be responsible for daily service monitoring and IT server maintenance works.

The Successful Applicant

A successful candidate should have the following:

1. A recognised Diploma or Bachelor degree in IT or a related field.

2. At least 3 years of work experience in software development and maintenance support.

3. Proficient with IT fundamental knowledge like servers, networks, application architecture and database

4. Hands-on experience handling medium/large scale IT systems with multitier architecture

5. ITIL v3/v4 certification is preferred

6. Ability to solve and troubleshoot IT problems, with a service oriented mindset is a plus.

7. Proven working experience with consultancy, SI or vendor companies is preferred.

About Us

• Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21102607

Data provided is for recruitment purposes only

Business Registration Number: 201735941W

Licence Number: 18S9037

We are looking for passionate Staff Nurse / Enrolled Nurse who wants to join our company for an exciting renal career as a specialisation. The Incumbent is required to maintain standards of patient care, the delivery of safe therapy as prescribed to patients.

Jobs Resposibilities :

1 ) You will be a part of our nursing team providing a high standard of nursing care to our renal patients

2) You will oversee and assist in the education of patients, ensure accurate nursing records are maintained and give and receive comprehensive nursing report

3) You will work closely with clinical nurse managers in all administrative aspects of centre management.

Jobs Requirement :

1) Registered with Singapore Nursing Board is a MUST

2) Training will be provided for those without renal experience.

3) Our Centre operate on 2 shift (Morning : 6.30am - 2.30pm , Afternoon : 2.30pm - 10.30pm) from Monday to Saturday.

Interested candidates are invited to apply online with a comprehensive resume (attached most recent updated resume could help to expedite the process of shortlisting).

Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers, etc.
• Respond promptly to service issues and requests - Provide technical support across various customer needs
• Offer on-site assistance for IT-related matters at customer offices
• Manage and update customers' IT inventory lists - Address server
• Related issues through the ticket system, escalate to the server supplier's TAC, and ensure proper follow-up
• Replace parts for servers, including mainboards, CPU, RAM, HDD/SSDs, network line cards/modules, transceivers, and cables

Requirements:

• Diploma in Computer Science, Information Technology, or related disciplines
• Entry-level candidates are welcome to apply - Strong interpersonal and communication skills for effective collaboration in a diverse community
• Proficient troubleshooting and problem-solving abilities
• Capability to identify and coordinate solutions for computer problems, hardware, software, and/or network issues
• Clear communication of technical guidance and instructions to users regarding PC and/or mainframe applications and systems
• Comfortable working in a dynamic, fast-paced environment
• Knowledgeable in a broad spectrum of computer systems software, applications, hardware, networking, servers, and communications
• Familiarity with a data center environment is considered a plus

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

Business Registration Number: 201735941W

Licence Number: 18S9037

Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.

Responsibilities:

• Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
• Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
• Update the ticketing system databases with information about technical issues and useful information provided by customers
• Improving existing ticketing system by evaluating system process and making recommendations
• Frequent interaction with sales and technical support for resolving customer issue
• Other ad-hoc assignments as assigned by the supervisor

Requirements:

• Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
• Good communication (i.e. writing and speaking) and interpersonal skills
• Attention to detail, proactive, self-motivated and willingness to learn
• Possess good customer-focused and results-oriented attitude
• Willingness to coordinate and work with colleagues across other departments or countries
• Proficiency in MS Office (MS Excel, Words and PowerPoint)
• Excellent time management skills and the ability to prioritize work

About the Company:

Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!

Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.

Key Accountabilities:

Drive Customer Engagement and Omnichannel activation at regional level:

• Serve as a primary point-of-contact and thought partner for Regional Head, Regional leadership team and countries to advance Customer Engagement impact.
• Drive best-in-class customer engagement models, continuously adjusted to customers’ needs and regional strategic imperatives. Support markets with tailored solution addressing findings of CE maturity assessments.
• Consult and Challenge region- countries to foster execution and continuously improve Customer Engagement models.
• Ensure that best practices for the application of Omnichannel get transferred across countries and where applicable in a customer-centric approach, in close collaboration with Global Omnichannel Excellence.
• Drive standardized analytics and KPIs tracking at regional level, in close collaboration with Global Omnichannel Insights Excellence.
• Bring outside perspectives and continuously benchmark Customer Engagement Vs competition and industry trends.
• Enable laser-focused execution by equipping regional and countries teams with relevant capabilities and business solutions, in close collaboration with Global Capabilities.
• Facilitate best practice sharing by establishing Business Excellence regional and global communities.

Drive Field Force Effectiveness at regional level.

• Support countries in planning and execution of field force effectiveness initiatives and related analytics, where applicable in close collaboration with Regional leadership team and Global FFE Excellence.
• Support the implementation of CRM and Omnichannel ecosystem enhancements including enablement sessions in close collaboration with Capability Building, IT, Regional Leadership and Global FFE Excellence teams.

Drive Excellence & facilitate Global Governance:

• Step as an ambassador and secure coherence of implementation of must-win global initiatives: Global SIP Guidance, CRM Harmonization, Global Segmentation & targeting….
• Facilitate channel mix, marketing mix and go-to-market optimization discussions at regional and local level in close collaboration with Global Business Transformation
• Execute above accountabilities in alignment, connection, and collaboration between cross-functional teams – commercial, medical, IT, compliance – at global and regional levels – and in line with regional priorities

Skills & Competencies:

• High level understanding of company CRM system, MCM tools, data management ecosystem and capacity to communicate and coordinate multiple parallel projects effectively.

• Strong communication skills to effectively engage with country leadership team and regional/global stakeholders across diverse time zones and topics.

• Strong leadership skills and ability to address critical and challenging situations with senior stakeholders e.g., regional leadership, general managers, BU heads etc.

• Ability to work independently with cross-cultural project management skills.

• Business acumen and ability to identify gaps and connect the dots.

• Problem solving mind-set.

• Project leadership and team leadership skills in a matrix environment.

• Facilitation, presentation, and strong communication-convincing skills.

• Strong analytical skills and ability to make recommendations to the local, regional teams and regional management.

• Strong English writing and speaking skills.

• Persuasive, consistent and inspiring in implementing changes.

Qualifications/Experience:

- Minimum Bachelor’s university degree, additional degree/diploma in Marketing/Business or related field desirable.

- 10+ years’ experience in Pharma Marketing, Sales and/or Customer Excellence.

• Position : Call Centre Executive – Up to $3,500 Basic - Clarke Quay - All Welcome!
• Location : Clarke Quay
• Working hours : 5 Days Work Week – Monday to Friday: 9.00AM to 6.00PM
• Salary (commensurate with experience): Up to $3,500 + 14 Days AL + AWS + Performance Bonus + Medical & Dental Benefits
• Duration : Permanent
• Industry : Medical

Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Any other ad-hoc duties as assigned.

Requirements:

• Must have prior related experience in customer service related roles

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684