Total 6,577 Customer Service job vacancies in raffles city central singapore

Assistant Officer (Maintenance Part Sales Department)

Working Days: 5 days (8am - 6pm)

Office Location: Jurong East

Salary: $2500-$3200

other benefits: flex benefits $100-$300/year + transport allowance $50-$120/month + will state exact amount of confirmation increment $50 - $200

Requirements:

• Basic administrative skills
• Experience in negotiation with external customers / sales / customer service / analyzing data

Job Scope:

1. Make estimates for maintenance parts sales.
2. Prepare necessary quotations and negotiate with customers.
3. Update and monitor progress of sales status
4. Prepare necessary reports relating to quotation and sales works.
5. Issue job instructions and other relevant documents for the works.
6. Assist in developing and maintaining software for sales work.
7. Co-ordinate with other departments on matters relating to works.
8. Report to superior on all matters relating to the section.
9. Carry out any other duties as assigned by the superior.
10. Keep proper records and filling of works carried out.
11. Ensure all data and information are kept in confidentiality.
12. Ensure compliance to the Environmental Policy, reduction of waste and prevention of pollution.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

5 days
9am - 6pm
Kallang
$2500-$3200

Responsibilities:

• Able to handle order processing, quotations generation and monitoring of delivery shipment

Requirements:

• Minimum ‘O’ Levels with 1 year relevant experience

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities

• Deliver both pre and post-technical assistance to customers regarding their vision needs.
• Offer comprehensive technical support to address customer inquiries and concerns.
• Conduct on-site services to ensure optimal customer satisfaction.
• Assess and qualify new products for effective integration and performance.

Requirements
• Profound grasp of camera, lens, and optical systems.
• At least 3 years of hands-on experience in machine vision applications.
• Willingness and ability to travel on short notice.
• Diploma or Degree in Electrical or Optics Engineering.
• Prior experience in AOI (Automated Optical Inspection) is highly valued.

Follow us for more updates, interview tips!
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https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working location: Cecil Road

End customer: MCN Cosmetic Company

Working hour: 8.30am to 6.00pm

Roles and Responsibilies:

· End user support

· Assist in Operating Systems Migration and related support.

· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

· Responsible for correcting all problems associated to supported list of End User Equipment and Software.

· Installation of software/application.

· Provide accurate and timely documentation in IT Service Management Tool.

· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.

· Synchronizing application settings to environment requirement.

· Relocation of computer devices and peripherals.

· Setting up of the end users profiles for applications.

· Proactive update and follow up to end users.

· Guide end user on required applicable tasks

· Other adhoc task as assigned.

Job Requirements:

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range:

• Up to S$3000

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)

Position: Application Programmer
Employment Type: 1-year Direct Contract (Highly Renewable)
Location: Pasir Panjang

Responsibilities:

• Application monitoring responsibilities
• Define and implement in coordination with the build team the needed application monitoring
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
• Maintain programmable code outlined in technical instructions and specifications for software applications.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests coming

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Job Requirements:

• Candidates should have 8+ years experience in support activity.
• Candidates should have ITIL knowledge.
• Experience in Software development or Devops team.
• Should be able to do
• SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Appetite for continuous improvement, out of the box solution and automation mindset
• Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution (E.g ITRS Geneos)
• At least 3-year experience with Jenkins, GIT (GitLab)
• At least 1-year experience in Ansible
• Shell scripting, Perl Scripting (not mandatory)
• Unix Batch creation

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

• Location: Commonwealth
• Salary: Up to $6000
• Do note that this is a highly renewable 12 months contract

Responsibilities:

• Assist Helpdesk manager in managing day to day operation of Helpdesk
• Assist Helpdesk manager in managing client on the daily reporting
• Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated
• nsure team members’ compliance in operations policies and processes
• Provide the necessary leadership/guidance to team members to achieve Contract SLA.
• Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of consistent quality, and in accordance to stipulated performance standards
• Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs
• Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing changes and updates (eg share important updates like survey participation rate, calls handled the previous day, unique cases so agents are kept updated)
• Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.
• Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk
• Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company policies and procedures to agents and ensure compliance
• Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,
• Monthly 1:1 coaching session with team members; Quarterly team bonding session
• To take over level 1 escalation from agents. To call user to resolve the issue for user.
• Live and inspire agents to live the corporate values, contributing to the success of company culture

Requirements:

• Degree or diploma in any discipline.
• 3 to 5 years of work experience in the related field is preferred for this position.
• 3+ years of leadership experience directly managing others
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Strong leadership skills, good knowledge and understanding of top-class customer experience.
• Passionate about how customer service can contribute to the success of any businesses.
• Proactive and positive in resolving issues.
• Experience with performance metrics
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

• Location: Town area
• Salary: Up to $6000
• Working Hours: 5.5 work days, 44 hours per week
• Do note that this is 12 months renewable contract

Job Description:

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process

Requirements:

• Degree holders only
• At least 5 years of experience in managerial positions in the contact center industry.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

5 & 5.5 days, 9am-6pm (Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm)

Salary: $2400 -$2800

Address: Pasir Panjang

Primary Function:

To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Job scope:

• To handle inquiries and ensure quotations are furnished to customers on time.
• Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
• Liaise with customers for delivery timings and locations
• Filing of invoices and other related documents.
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.
• Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm and also on public holidays when applicable (also on rotation basis)

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.

Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

Key Roles & Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Overview

The Centre for Research in Child Development (CRCD) was established in 2017 with funding from the Singapore Ministry of Education (MOE). Hosted at the National Institute of Education (NIE), the CRCD conducts studies focusing on factors that influence the course of development from infancy through middle childhood. The Centre is interested in candidates with expertise in one or more of the following areas:

• Testing, measurement, psychometrics

• With applications in quantitative psychology and early childhood

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist/Senior Education Research Scientist to join the CRCD. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

• High-quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

• Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

• Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme
  Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support CRCD in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to CRCD and NIE
  Participate in the wider research and service activities of CRCD and NIE 

Application

Interested applicants should complete and submit the following documents: 

• Cover letter addressing how you meet each of the requirements of this position

• Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

• Research statement indicating your research expertise, interests, and future directions

• 1 to 3 of your best publications

• Name of at least 3 referees

• Any other documents that demonstrate your qualifications

Closing Date

• Review of applicants will continue until the position is filled.

Other Information

• Queries regarding the position should be directed to lenny@nie.edu.sg.

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

• 5+ years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience in working collaboratively
• ServiceNow accreditations or certifications a plus
• Ability to speak in Korean is a must as this role needs to manage customers in Korea

To incorporate the additional responsibilities of supporting client pre-sales and after-sales, as well as handling basic administrative tasks related to marketing, the job description:

Key Responsibilities:

• Platform Management:
  • Ensure the platform's operational health, performance, and security.
  • Collaborate with product and engineering teams to troubleshoot issues and introduce new features.
  • Analyze platform usage and customer feedback to enhance user experience and inform product improvements.
• Customer Success:
  • Onboard for new customers, ensuring a seamless transition to our platform.
  • Provide continuous support, education, and guidance to customers to maximize their success with our product.
  • Develop strong relationships with key accounts, serving as the primary contact for any product-related inquiries or issues.
  • Identify and pursue upsell and cross-sell opportunities in collaboration with sales and marketing teams.
• Pre-Sales & After-Sales Support:
  • Assist the sales team with technical demos, presentations, and discussions during the pre-sales process.
  • Participate in after-sales support activities, ensuring customers are satisfied with their purchase and addressing any post-sales concerns or questions.
• Marketing Support:
  • Perform basic administrative tasks for the marketing team, such as content updates, reports tracking, and coordinating marketing materials.
  • Support the execution of marketing strategies to enhance product visibility and lead generation.
  • Collaborate with the marketing team to gather and analyze market intelligence to inform sales and marketing strategies.

Requirements:

• Bachelor's degree in Business, Computer Science, Information Technology, or related field.
• 2+ years of experience in customer success, product operation, sales support, or a related role in a SaaS or technology company.
• Strong technical understanding with the ability to demonstrate and explain software products.
• Excellent communication, interpersonal, and customer service skills.
• Proven ability to work effectively in both independent and team settings.
• Experience with CRM, marketing automation tools, and analytics platforms.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Bilingual in both English and Mandarin (to liaise with clients and colleagues based in China where their primary language is Mandarin)

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Care Executive
Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Account Management Scope

• Be the point of contact for existing clients, address any concerns, inquiries, or issues in a timely and professional manner
• Collaborate cross-functionally with other departments to ensure that new projects and requests are followed-up on and delivered in accordance to internal service levels
• Maintain and nurture relationships with key clients to ensure long-term partnerships and maximize revenue opportunities

Business Development Scope

• Identifying opportunities for new business development through following up on leads and conducting research on target clients
• Generate new business opportunities by meeting potential clients to understand their needs and providing relevant solutions
• Managing the sales process to close new business opportunities
• Building strong relationships with the existing portfolio of clients
• Meeting and exceeding weekly and monthly activity and revenue targets

Marketing Scope

• Conceive and develop efficient and intuitive marketing strategies
• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
• Developing and executing sales and marketing strategies to grow business
• Maintaining and updating sales, marketing and business development documentation

Requirements

• Proficient in MS Office and marketing software (e.g. CRM)
• Excellent communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Mandate

The Operations Head is primarily responsible for overseeing the daily operations of Customer Service, Marketing and overall Operations of branch. He/She assists the Chief Executive in the operation and control of the branch, ensures prompt and efficient delivery in compliance with the bank’s service standards and internal control.

Duties & Responsibilities

1. Performs start and end of day activities:

a. Ensures that manning of the counters is always adequate.

b. Monitors branch daily cash-in-vault within authorized limits.

c. Ensures accomplishment of fund generation target through in-house marketing activities.

2. Oversees the operation of the branch that includes marketing and service delivery.

3. Informs clients of new relevant regulatory circulars, new products, offerings, rates and cross-sells these including the other existing bank products and services.

4. Conducts account reviews to ensure continuous enhancement of quality of service.

5. Approves and verifies transactions (over-the-counter, trade & loans, treasury support, Customer Service Unit and International & Loans Unit) in accordance with defined policies and procedures and within authority limits.

6. Reviews, prepares, approves and submits branch reports on time.

7. Monitors and reports regularly on status of past due accounts.

8. Handles client concerns and sees to it that they are addressed immediately.

9. Ensures that the branch meets the service standards and client expectations as to accuracy, efficiency and turn-around time.

10. Ensures branch adherence to regulations of Singapore Monetary Authority, Bangko Sentral ng Pilipinas, Anti-Money

Laundering Council and other pertinent government agencies and ensures that bank policies, procedures and controls related to branch operations are strictly followed by designated branch officers or staff to attain an acceptable audit rating.

11. Attends to administrative-related matters such as the conduct of regular operations meetings, branch upkeep, implementation of duties and responsibilities of the operational personnel.

12. Handles manpower issues, initiates personnel movements, career planning and development of branch personnel under his unit.

13. Assists the Chief Executive in the review and discussion of internal and external audit findings, comments, recommendations and ensures audit rectifications are implemented and that replies to internal/external audit findings are submitted promptly.

14. Performs other duties assigned from time to time.

Sales Admin Assistant

Location: Woodland

Salary range : $2000 - $3000

Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

• Provide support to the Sales team in the administrative duties
• Assist in order processing, quotation and delivery arrangements.
• Liaise with customers on the shipment arrangement to ensure timely and cost-effective deliveries.
• General administrative tasks. (e.g handle customers' enquiries, data entry, filing etc)

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Our ideal candidate will have

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Busniess proficency in Vietnamese is essenstial as this role will focus on our clients in Vietnam and will need to present complex technology solutions in the Vietnamese langgauge

On a given day in this role you will:

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Mandate

The Operations Head is primarily responsible for overseeing the daily operations of Customer Service, Marketing and overall Operations of branch. He/She assists the Chief Executive in the operation and control of the branch, ensures prompt and efficient delivery in compliance with the bank’s service standards and internal control.

Duties & Responsibilities

1. Performs start and end of day activities:

a. Ensures that manning of the counters is always adequate.

b. Monitors branch daily cash-in-vault within authorized limits.

c. Ensures accomplishment of fund generation target through in-house marketing activities.

2. Oversees the operation of the branch that includes marketing and service delivery.

3. Informs clients of new relevant regulatory circulars, new products, offerings, rates and cross-sells these including the other existing bank products and services.

4. Conducts account reviews to ensure continuous enhancement of quality of service.

5. Approves and verifies transactions (over-the-counter, trade & loans, treasury support, Customer Service Unit and International & Loans Unit) in accordance with defined policies and procedures and within authority limits.

6. Reviews, prepares, approves and submits branch reports on time.

7. Monitors and reports regularly on status of past due accounts.

8. Handles client concerns and sees to it that they are addressed immediately.

9. Ensures that the branch meets the service standards and client expectations as to accuracy, efficiency and turn-around time.

10. Ensures branch adherence to regulations of Singapore Monetary Authority, Bangko Sentral ng Pilipinas, Anti-Money

Laundering Council and other pertinent government agencies and ensures that bank policies, procedures and controls related to branch operations are strictly followed by designated branch officers or staff to attain an acceptable audit rating.

11. Attends to administrative-related matters such as the conduct of regular operations meetings, branch upkeep, implementation of duties and responsibilities of the operational personnel.

12. Handles manpower issues, initiates personnel movements, career planning and development of branch personnel under his unit.

13. Assists the Chief Executive in the review and discussion of internal and external audit findings, comments, recommendations and ensures audit rectifications are implemented and that replies to internal/external audit findings are submitted promptly.

14. Performs other duties assigned from time to time.