Total 6,584 Customer Service job vacancies in raffles place central singapore

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Salary: $2000 - $3000
Working Location: Orchard

Job Description:

• Answering of inbound calls/emails and assist with enquires
• Making of outbound calls to patients and clinics
• To coordinate with clinics to ensure experience for patients are enhanced
• To make bookings and help with registrations of patients
• Assist with the issuance of tax invoices for patients or clinics
• Filing and faxing to coordinate various activities within the department
• Assisting with other ad-hoc admin duties

Job Requirements:

• Knowledge of Microsoft Office Applications, like Word, Excel and Outlook

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

The ETS (Enterprise Technology Services) Level 2 Service Desk Analyst role is crucial in providing technical support and assistance to the diverse range of FCTG staff. The core responsibility of this role is to resolve technical issues and fulfil service requests as efficiently as possible or escalating, if necessary, while maintaining a high level of customer satisfaction. This role is a point of escalation for both our Level 1 Support Team and Joiners, Movers, Leavers Team, who you will work closely with to ensure we are consistently shifting knowledge and processes. Incidents and requests will be raised via a variety of channels and should be logged appropriately. In Head Office locations, in-person support is required, including in assisting with hardware support. This role is part of a collaborative and supportive team both in region, and on a global level. On a rotational basis, 24/7 support is scheduled to ensure a consistent level of support for our users. The Service Desk Analyst will have effective communication and customer service skills and the ability to network and maintain relationships with other support teams.

Key duties and responsibilities

• Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of end-user issues.
• Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS
• Provide in person support in Head Office locations, performing hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Diagnose and troubleshoot hardware and software issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Assist with the maintenance and administration of IT systems, including user account management and software installations.
• Facilitate hardware requests and ensure procedures are executed to keep asset management tools up to date
• Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met.
• Escalate incidents and requests to the next level of support with comprehensive work notes and troubleshooting steps performed
• Identify trends and contribute to finding solutions for problems or challenging issues
• Assist in managing major incidents with a focus on end user communications
• Receive and document knowledge/solutions from level 3
• Author, edit and review knowledge base articles following the KCS methodology for ETS team members and end users
• Promote knowledge sharing, including training for level 1 employees and cross-training peers.
• Identify opportunities to shift processes to the Level 1 team or to automate
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Drive best practices and encourage end users to utilize the tools and processes we have in place
• Provide suggestions for continual improvement.
• Participate in on-call rotation and after-hours support as needed

We’d love to hear from you if you have...

• Minimum 2 years experience working in an onsite or desktop support role or similar preferred
• Fluent in English and Mandarin languages to support offices across Asia. Other languages would be an additional advantage.
• Broad understanding of Flight Centre’s full technology offering
• Specific understanding of Hardware and PC Support and the Standard Operating Environment (SOE).
• Highly effective skills in communication and customer service with the ability to network and maintain relationships with other support teams
• Travel Industry experience would be desirable
• Has sufficient communication skills for effective dialogue with customers, suppliers, and partners. Ability to present ideas in business-friendly and user-friendly language.
• Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons. Demonstrates a rational and organised approach to work.
• Understands and uses appropriate methods, tools, and applications.
• Identifies and negotiates own development opportunities.
• Is fully aware of and complies with essential organisational security practices expected of the individual.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

Position Description:

This position is on the Identity & Access Management (IAM) team in the Technology and Operational Risk Organization. The Identity & Access Management Asia Risk and Reg Lead is responsible for representing the Access Management organization in the Asia region and covers all IAM related risk and regulatory relationships for countries in Asia except for China. (e.g. Japan, Singapore, Korea, Taiwan, etc..). This resource represents Access Management to key stakeholders and will directly interact with auditors, regulators, and other risk areas.

Job Responsibilities with a focus on the offices in Asia:

• Primary Access Management Control contact for the Asia Region.
• Responsible coordinating IAM responses for regulatory and auditor inquires.
• Collaborate with the various IAM & global risk teams for regulator and auditor inquires.
• Represent IAM in steering committees and working groups.
• Collaborate with business partners, stakeholders, and other IAM product owners to identify, define, and prioritize IAM requirements coming out of the Asia offices.
• Communicate stakeholder needs through user stories and product backlog.
• Define and manage monthly Key Risk and Productivity Indicator (KRI & KPI) metrics.
• Responsible for summarizing monthly accomplishments for executive reports.

Applicant Qualifications:

• Knowledge of Identity and Access Management controls and best practices
• Highly motivated, self-directed and possess solid execution skills.
• Prior experience responding to Regulatory and Auditor inquires
• Able to understand complex concepts quickly
• Excellent written and verbal communication skills
• Excellent people skills are must since this position interacts with all levels of resources across the organization.
• Detail oriented but understands broader impacts of requests.
• Demonstrates critical thought and probes beyond the surface of the requested data to get at the valuable (actionable) information.
• Possesses a strong analytical, quantitative and objective outlook.
• Adjusts quickly to changing priorities as necessary.
• Manages multiple tasks and deliverables simultaneously and in an organized and results-oriented manner.
• Great knowledge of Microsoft suite specially advanced features in Excel.

Requirements for this position:

• Bachelor’s degree in business, computer science, or related field
• Experience with Identity and Access Management
• Experience with Regulatory Bodies in Asia
• 10+ years professional experience required
• Knowledge of the banking/financial services industry is a plus

• Provide First Call Resolution (FCR) technical support
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Responsible for daily processing of policy servicing transactions efficiently and accurately. Daily policy servicing transactions include but are not limited to:

• Client Level Changes – e.g. change in personal particulars, contact details, returned mails.
• Policy Level Changes – e.g. change in coverage/premium, payment mode/method, fund switch, premium redirection, top-up, reinstatement, nomination of beneficiary, assignment.
• Policy Values Payout – e.g. annuity payout and survivorship check, maturity/surrender/withdrawal payout.
• Ensure the department’s defined service standards and TATs are met
• Ensure compliance with the relevant business standards and regulations.

Experience & Education:

• Relevant experience in the insurance industry or an administrative capacity.
• Committed and meticulous with an eye for details.
• ‘A’ Level / Diploma / Tertiary qualification
• CLI, ILP, FNA or M5, M8, M9, HI (Preferred)

Company Reg No.: 201131609D | Licence No.: 11C4684 | Reg No: R1435178, Nadiah Marican

Infant Care Teacher (Childcare / EY1 / EY2 / Up to $3400)

• Working Days: TBD during interview / PASIR RIS
• Working Location: Islandwide
• Up to $3000 depends on experience

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Requirements:

• ACEY/HCIC
• Must be EY1 or EY2
• Preferably with 1-2 years of relevant work experience

• Location: Orchard
• Salary: $2,300 - $3000
• Working hours: 44 hours per week

Job Responsibilities:

• Provide administrative support for the daily operation
• Handling of telephone calls and WhatsApp messages to clients
• Administer appointment scheduling efficiently
• Uphold professional front desk procedures in the handling of clients.
• Provide exceptional client-care service
• Handle the POS system.
• Able to comprehend and articulate the services provided by the clinic
• Assist in the follow up of ongoing in-house promotions and activities
• Prepare sales and other relevant reports as required by management
• Manage stock inventory effectively, follow requisition standards and ensure compliance

Job requirements

• Minimum ITEC/Diploma in Office Administration, Hospitality / Tourism / Spa & Wellness or equivalent and above
• 2-3 years' customer service/ front desk/ reception experience, preferably in retail / hospitality industry
• Must be PC Literate – Proficiency in MS OFFICE (Word/Excel/PowerPoint)

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Responsibilities

• Adhere to the sanction check requirements and ensuring that all required checks are conducted with no breach.
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set.

Underwriting

• Assist the Head and work with own Team Leader and members to:
• Prepare underwriting / renewal information
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.
• Channel / Relationship Management / Service Standards
• Maintain service standards by timely response to internal team requests in addition to meeting deadlines

Requirements

• Basic Degree/Diploma in Accountancy or Finance
• Some knowledge of General insurance / Financial Lines operations
• Some understanding of laws and legislation in relation to the General Insurance industry.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Job Description & Requirements

• Provide First Call Resolution (FCR) technical support
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed:

• Good command of written and spoken English to handle English speaking customers.
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Able to work on rotational shifts between 8am to 10pm SIN time including Public holidays.

It’s Great if you have:

• Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.

In return, Agoda will:

• Competitive salary
• Young and dynamic multinational team
• Possibility to travel
• Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company
• Continuous learning & development through corporate training programs
• Modern working environment

Application link: https://grnh.se/a46231691us

Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve and grow.

Technology/Role/Department at Morgan Stanley

The mission of TECHNOLOGY & OPERATIONS RISK is to deliver first-line defenses to manage risks to Firm technology, information and cyber threats through risk identification, control management and assurance. This allows the business to operate and grow in a secure and legally compliant manner.
Our vision is to deliver Programs that protect and enable the business, ensure secure delivery of services to our clients, adjust to address the risks presented by an evolving threat landscape, meet regulatory expectations, and offer highly attractive career opportunities.

The Enterprise Security Platforms (ESP) team is - amongst other things - responsible for developing and engineering the Firm?s core security controls. The technology and solution stack spans all Firm employees as well as external clients of the Institutional Security and Wealth Management Businesses. It consists of home-grown software, 3rd party software, open source products, appliances, and auxiliary services and solutions.

We are looking for highly skilled programmers with experience building applications in Java. Java Developers are responsible for analyzing user requirements and business objectives, determining application features and functionality, and recommending changes to existing Java-based applications, among other duties. Java Developers need to compile detailed technical documentation and user assistance material, requiring excellent oral/written communication.

The candidate will be part of the global team with global responsibilities of the below:

Responsibilities
- Analyze communicated requirements and come up with tech design.
- Research, develop tech solutions based on communicated requirements and tech design
- Enhance existing ESP security solutions prioritized based on client feedback, issues on PROD, internal discussion etc.
- Create automated testing for the solutions developed.
- Create documentation/support procedures and assist operation/SRE team for operational work.
- Enforce software SLDC in the development circle.
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

Qualifications

Technical Skills Required
- Familiar with core Java/J2EE technologies.
- Experience of using open source frameworks like Spring Framework
- Familiar with test driven development methodology.
- Hands-on experience with CI/CD tools like (GIT, Jenkins, Team City)
- Experience of using relational database, like JDBC, SQL, Store Procedure.

Desired Skills
- Experience of using scripting language. e.g. Python, Shell, Regular expression
- Experience with front end technologies like HTML, JavaScript, CSS etc.
- Experience with Agile methodology, e.g. spring planning, daily Scrum, retrospective etc.
- Basic knowledge of using Linux.
- Basic networking knowledge,
- Basic knowledge of information security, such as IAM, DLP, Crypto etc.
- Awareness of Docker, Ansible, Kubernetes, Splunk, Public Cloud management
- Excellent verbal and written communication skills coupled with a collaborative approach

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Working days: Mon - Fri (office hours)

Work location: Novena / Clarke Quay

Salary: $4,000 per month

Contract duration: Up to 1 year contract (subject to operations needs & individual performance)

Responsibilities:-

• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to management
• Supervise officers to conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Understand of the surveys and Singapore standards by successful completion of the training provided
• Ensure officers understand the survey objectives and procedures
• Ensure officers compile, record, input results and data from interview surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in ways to meet project timeline
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations; regarding any complaints or concerns

Requirements:

• At least 3-5 years experience in leadership role
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

The Team:

The Asia Pacific Customer Success Delivery Team, part of the Customer Success Organization, is chartered with driving consumption, adoption, and customer satisfaction, ultimately helping our customers realize maximum business value from their investment in the ServiceNow platform.

The Role:

As Vice President of Customer Success Delivery – Asia Pacific, you will define and execute the full Customer Success strategic vision across all Asia Pacific and be responsible for leading an organization of Customer Success Managers, Success Architects, Platform Architects, and partnership with Support Account Management.  You play a pivotal role in ensuring our customers' success by ensuring that ServiceNow delivers exceptional customer experiences, fosters long-term relationships, and accelerates value realization across our customer base. You will collaborate closely with cross-functional teams, including sales, product management, customer support, value management, strategic customer programs, and engineering, to ensure the seamless adoption and ongoing satisfaction of our customers.

This is a strategic leadership position that requires a strong understanding of—and experience in—Customer Success in the software industry and demonstrated ability as a leader who can be a trusted advisor to key internal Executive stakeholders as well as with C-level client executives, including the world’s largest enterprises. The ability to build and manage high-performing teams in a fast-paced environment is also critical.

Responsibilities:

Strategy and Leadership:

• Develop and execute a comprehensive regional strategy for customer success and value acceleration, aligned with the organization’s vision and objectives.
• Responsible for the talent acquisition of Customer Success resources regionally, aligning to organizational shape goals as well as the creation, planning, and support of talent management.
• Build a high performance, diverse team including all aspects of employee performance management, such as hiring, career development, performance reviews, individual development plans, guidance, and mentoring.
• Foster a customer-centric culture within the organization, emphasizing the importance of customer satisfaction, retention, and advocacy.

Customer Success and Engagement:

• Define and implement best practices for customer success, including onboarding, adoption, training, and ongoing support to ensure customers derive maximum value from our solutions.
• Accountable for defining and delivering operational excellence and delivering results against KPIs (e.g., technical health, product adoption, NPS, Impact ACV targets, Customer Success/Impact renewal) for success resources regionally. These KPIs have a material impact to overall company ACV growth.
• Drive proactive customer engagement initiatives, such as business reviews, executive sponsorships, and customer advisory boards, to strengthen relationships and identify opportunities for growth.

Value Acceleration and Solution Delivery:

• Collaborate closely with sales and product management teams to ensure seamless solution delivery, including scoping, implementation, customization, and integration of our solutions.
• Ensure execution of the Customer Success Strategy, optimizing the delivery of Customer Success KPIs, Quality Assurance, and the profitable delivery of customer engagements
• Drive value realization initiatives, working closely with customers to understand their business objectives and align our solutions to deliver tangible outcomes.
• Own the post sales executive customer relationships for Customer Success, including resolution of escalations.

Cross-functional Collaboration: 

• Collaborate with sales teams to drive revenue growth by identifying expansion opportunities within the existing customer base and ensuring high renewal rates.
• Collaborate with Services Sellers to convert legacy customer success packages to new Customer Success offerings.
• Develop relationships with internal cross-functional leaders, including the Customer Outcomes (consulting services or partner) GEO leaders, ServiceNow Impact business unit and ServiceNow product and support organizations, where alignment on strategy and delivery is a must.
• Work closely with marketing teams to develop customer advocacy programs, case studies, and success stories to showcase the value we deliver.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an PMO / Project Support Specialist for our client in Singapore which is a top global investment bank. He/she will be based in Singapore and supporting technology projects based in Singapore & Taiwan.

Responsibilities:

• Design and create incredible Keynote and MS PowerPoint for biweekly, monthly technology and business stakeholder presentations, Projects portfolio decks and materials, proposals, rich in detail, and other high-level design elements
• Format, design, and transform rough slides, hand-drawn sketches, or Word documents into visually pleasing MS PowerPoint presentations
• Develop related graphics such as timelines, infographics, diagrams, charts, and custom graphics
• Create pleasing and effective tables, diagrams, graphs, icons, templates, etc. within MS PowerPoint, as per stakeholders' requirements
• Follow creative direction, work in group dynamics, and actively participate in any given deliverable or team to which assigned
• Manage files and design assets
• Experience with Microsoft Office (especially PowerPoint) and solid typing skills
• Strong attention to detail, quality mindset, and drive for continuous improvement and results
• Ability to work effectively in a dynamic, deadline-driven environment
• Eagerness to learn, collaborate, and share knowledge and experiences across regions and teams
• Outstanding customer orientation
• Openness to give and receive feedback
• Flexibility to work outside traditional business hours in case of urgent deadlines. In frequent.
• Experience in design or graphics-related studies/employment is an advantage but is not required

Requirements:

• At least 2-3 years of relevant PMO / Project support experience in technology related projects
• Possess experience in a presentation support role with the ability to translate text into visual designs
• Proficiency in Chinese & English to interact with project stakeholders in Taiwan
• Expertise with PowerPoint, and Keynote including templates, master slides, animation, graphics, text, and layout
• Facility with other software (e.g., Word and Excel, Photoshop, Canva or InDesign)
• Very desirable if experience in collaboration tools like confluence set up and update, JIRA and Sharepoint management.
• Very desirable if candidate has experience in Banking Technology organization

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Production Support Analyst – Payments with 7+ years of production support experience and 3+ years of experience in SWIFT or Cash

Management background

Responsibilities

• Manage the incidents and crisis communication
• Crisis Management: Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
• Identify and coordinate key actors in order to restore the service. Lead crisis conference call
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Provide production support
• Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.
• Take part in the Monitoring and repair of flows
• Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
• Ensure the operational end-to-end monitoring using the available tools and procedures.
• Identify gaps in the process with the expected nominal operation.
• Supervise the recurrent maintenance intervention.
• Update the monitoring procedures and incident management of the documentary database  procedures.
• Analyse and challenge existing support processes to achieve continuous improvement.
• Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the
• processes and get them approved.

Successful candidate might be required to work in shift and weekend rotation. An understanding that occasionally after hours’ response to problems will be required.

The following knowledge and experience are required:

• Ability to assimilate functional and technical architectures
• Technical appetence for manipulating files and conducting application configuration operations
• Analytical and information structuring skills
• Trouble shooting and problem solving
• Stress resistance: responsiveness and capacity to reprioritize your actions
• Ability to take initiative and make decisions
• Ability to collaborate (strong team player)
• Communication skills and client focus
• Bachelor's degree in IT

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan

Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set

out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You

acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dinu Dinesh

EA Licence No: 11C5502

EAP Registration No: R22110286

• Assist the sales team with engineering support
• Create and provide quotations for the team
• Responsible for handling product sizing and selection

Requirements:

• Diploma in Engineering or equivalent
• At least 1 year of relevant working experience
• Proficient in Adobe Acrobat

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Support Engineer will be responsible for support applications relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats .

As a Support Engineer, you can look forward to:

Supporting card transactions for Visa, MC, AMEX, DISC.
Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices and procedures.
Making strong technical decisions and complete tasks & assignments under limited supervision.
Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
Assisting the team in devising new support processes and ensure their implementation as per company policy.

Basic Qualifications for Consideration:

Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
Minimum 7 years experience working within Banking Payment industry domain, Cards, ATM & POS Terminal and transaction as a production support engineer.
Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
Knowledge database concepts and MS Office.
Must have good communication (written and verbal) skills.
Experience leveraging monitoring tools (Splunk, DataDog, DynaTrace, New Relic, Catchpoint)
Prior Enterprise Java Application support experience
Some Enterprise Java Application Development experience.

Preferred Skills, Experience, and Education:
• Public Cloud (AWS, Azure) experience would be a plus to compliment the card industry experience
• Shell scripting, Putty, Oracle, SQL Server, MySQL

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA Licence No: 11C5502

EAP Registration No: R22110286

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. 
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604