Total 2,062 Customer Service job vacancies in singapore tanglin road

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

1. Assist the Clients with basic activities of daily living

2. Facilitating individual and group activities

3. Assist with therapy or nursing under supervision of the healthcare professionals

4. Transport clients to and from home and Dementia Centre

Requirements :

• Singaporeans preferred
• No experience needed, training will be provided
• With an HMI Certificate in Healthcare support (Nursing) or equivalent will be an advertage
• Highly motivated & ability working in a team

Working Location : Headquarters at Beach Road

Working hour (2 shifts)

1st Shift : Monday to Friday 7:30 am to 5:15 pm

2nd Shift : Monday to Friday 9:00 am to 6:45 pm

Service Excellence

• Promote core values of the bank and cultivate excellent customer service culture among staff in the branch
• Manage branch key service performance index (eg. Queue time management, compliments, Rate-My-Service)
• Ensure branch adhere to grooming and housekeeping standards
• Complaint Management: Proactive and prompt handling of customer service issues
• Ensure there is clear customer focus and service commitment across the Branch to produce a high standard of customer service in line with the quality and standards set
• Champion customer service campaigns and initiatives.
• Drive staff participation in achieving internal and external service awards

Customer Acquisition and Retention

• Drive customer acquisition and retention activities at branch

Branch Operation

• Support on-boarding operations and ensure seamless experience for customer
• Support branch operations including cash handling when required

Risk, Compliance & Audit

• Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.
• Ensure and observe operational procedures to avoid operational loss
• Proactive in audit management

Manage daily operation of the Customer Service Dept to fulfill customers' requirements.

Works on strategy and measures to promote and increase company sales.

Solve issues to make sure the smooth and efficient delivery of goods and services to customers.

Coordinate with internal depts to manage item stock and prices.

Train and mentor the customer service team to handle customer orders and enquiries with high service standards.

Monitor the team performance and work on improvement and team building.

Communicate with customers, vendors, and related partners in daily business operations.

Work closely with other Dept to increase company sales.

Prepare and report monthly summary of Depart performance.

To perform any other ad-hoc work duties as and when required by Management.

Job Requirement

At least 3 years of experience in a Customer Service Manager position.

Ability to define and solve problems, establish facts, analyze situations, and make decisions.

Good communication skills, interpersonal, and influencing skills.

Able to interact with and lead employees from different levels.

Hands-on mentality and can prioritize tasks effectively and efficiently.

Able to work under pressure and manage multiple tasks.

Knowledge of ERP/NAV systems is a plus.

The Community Nurse (Home Care) is responsible for planning; coordinating, directing and evaluating the patient care services and provides supervision serving as the vital link between the vision of CWA and a team of Community Caregivers (CCGs). It served as the unit-based delivery of effective, cost-efficient high quality patient care. It also includes providing quality care to clients under the Home Monitoring System.

The Community Nurse (Home Care) is also responsible for managing and assist in providing direct patient care through care management, assessment, providing home personal care services, nursing procedures and evaluation of nursing care to meet the needs of the seniors, including educating patients & families and caregiver training.

The Community Nurse (Home Care) needs to assist the Registered Nurse in the delivery of required and optimal level of healthcare services to clients at home.

DUTIES AND RESPONSIBILITIES

1) Home Personal Care (HPC)

a) Patient Care

· Assess, plan, implement and evaluate patients’ needs

· Provide management, scheduling and supervision a team of Community Caregivers (CCGs) and in-house training of CCGs

· Development, implementation and review of clients’ home care plans

· Facilitate patient flow and patient education

· Refer patients for further care or services, when necessary

· Serve as a clinical resource person for CWA and CCGs

· Provide home personal care services (similarly to the CCGs) if needed

· Provide direct home nursing care and procedures

· Contributes to patients’ assessments and care plan reviews under the supervision of a Registered Nurse (RN)

· Conduct home and hospital visits

· Ensure level of standard in patient care

· Ensure quality standards and up-to-date healthcare trend

2) Digital Health/Care Programme

· Work with management to roll out new health/care programmes for clients

· Content and process expert if customization needed.

· Provide training to seniors/CCGs

· Ensure programme/systems are rolled out successfully

3) Administration and Reports

· Plan and co-ordinate the recruitment, and retention of CCGs, inclusive of CCGs engagement programmes

· Development and co-ordination of training for CCGs

· Planning of CCGs roster, deployment of CCGs, as well as provide in-service training for CCGs, whenever necessary

· Ensure smooth daily operation flow

· Development and review/revise of Home Personal Care and CCGs Standard of Operations (SOPs) manual when necessary

· Handle administration work and reports:

- Manage and maintain clients/cases database and communications.

- Supervise the maintenance of CCG records, time sheets, medical treatments, SBAR and related services

- Handling of client’s Service Contract and collection of payment

- Handling of CCGs’ Contract and mass briefing / interview

- To prepare weekly/monthly activity and statistic reports

- Preparation and submission of patients’ subvention to MOH/AIC

- HPC, Outreach Programme reports and statistics, including Home Monitor System

- Conducting of surveys to ensure service quality, when necessary

· Provide administrative and support to other staff members in programmes and coverage.

4) Other Duties

· Assist and support all ad-hoc events organised by CWA and/or third party organisers when assigned, and assist in any other events of the CWA which may be held in the evenings and possibly on Saturdays, Sundays and Public Holidays.

· Any duties that may be assigned from time to time

Requirement criteria:

• Candidate must possess NITEC in Nursing.
• SNB Registered
• At least 1 year of working experience in the related field is an advantage
• Demonstrate good communications and people engagement skills
• Good working attitude and ability to work in a team
• Good communication and interpersonal skills

• German MNC with Leading technologies, innovative products and applications
• Leader in aerodynamic elements, focused on Green Technology
• Wide presence regionally

Description

• Manage local Accounts/ Key Accounts for assigned sector
• Review customers’ requirements and discuss/ recommend specialised applications/ solutions
• Handle products proposals, presentations for customers
• Build relationship with client base, visit clients, be savvy with happenings on the ground, strive to expand clientele over time
• Work closely with internal stakeholders for customisation or development of specific requirements from customers
• Handle any follow-up or feedback from customers

Requirements

• Tertiary education (Diploma/ Degree) in Engineering, preferably in Mechanical/ Electrical/ Mechatronics discipline
• Candidates with required educational background but no Client Support Engineer experience will be considered as training will be provided for company’s specialised technology in their applications/ products
• Engineers with client service experience is an advantage

R23116337

✅ 8am - 5pm

✅ UP $3000

✅ Geylang Bahru

Responsibilities:

• Handle incoming calls and emails
• Attend to all enquiries from customers
• Provide excellent customer service at all time
• Transfer calls to the correct department

Requirements:

• Minimum Nitec or Above
• Minimum 1 years of experience in Customer Service or any other relevant role

You may “Using Apply Now Button” to send in your updated resume

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

The Community Nurse (Home Care) is responsible for planning; coordinating, directing and evaluating the patient care services and provides supervision serving as the vital link between the vision of CWA and a team of Community Caregivers (CCGs). It served as the unit-based delivery of effective, cost-efficient high quality patient care. It also includes providing quality care to clients under the Home Monitoring System.

The Community Nurse (Home Care) is also responsible for managing and providing direct patient care through care management, assessment, providing home personal care services, nursing procedures and evaluation of nursing care to meet the needs of the patients, including educating patients & families and caregiver training.

DUTIES AND RESPONSIBILITIES

1) Home Personal Care (HPC)

a) Patient Care

· Assess, plan, implement and evaluate patients’ needs

· Provide management and supervision to a team of Community Caregivers (CCGs) and in-house training of CCGs

· Development, implementation and review of clients’ home care plans

· Facilitate patient flow and patient education

· Refer patients for further care or services, when necessary

· Serve as a clinical resource person for CWA and CCGs

· Provide direct home nursing care and procedures

· Conduct home and hospital visits

· Ensure level of standard in patient care

· Ensure quality standards and up-to-date healthcare trend

b) Expansion of HPC Service (Business Model)

· To plan and assist in the development of the HPC service targeting both subsidized and non-subsidized clienteles

· Ensure new programme/projects are rolled out successfully to Clients/CCGs

· Work with various internal depts to achieve the HPC’s team goals.

· Conducting of surveys to ensure service quality, when necessary

2) Community Outreach Programme

· There will be community outreach programmes that will requires HPC’s team support.

· Be part of the team player to ensure programme(s) objectives are met.

3) Digtial Health/Care Programme(s)

· Roll out new initiated care management programme(s) to clients

· To assist, plan and co-ordinate such Programmestargeting both subsidized and non-subsidized clienteles

· Conducting of surveys to ensure service quality, when necessary

4) Administration and Reports

· Plan and co-ordinate the recruitment, and retention of CCGs, inclusive of CCGs engagement programmes

· Development and co-ordination of training for CCGs

· Planning of CCGs roster, deployment of CCGs, as well as provide in-service training for CCGs, whenever necessary

· Manage 3-party and their CCGs resource needed to support CWA’s HPC operations.

· Ensure smooth daily operation flow

· Development and review/revise of Home Personal Care and CCGs Standard of Operations (SOPs) manual regularly

· Handle administration work and reports:

- Manage and maintain clients/cases database and communications.

- Supervise the maintenance of CCG records, time sheets, medical treatments, SBAR and related services

- Handling of client’s Service Contract and collection of payment

- Handling of CCGs’ Contract and mass briefing / interview

- To prepare weekly/monthly activity and statistic reports

- Preparation and submission of patients’ subvention to MOH/AIC

- HPC, Outreach Programme reports and statistics, including Home Monitor System

· Provide administrative and support to other staff members in programmes and coverage.

5) Other Duties

· Assist and support all ad-hoc events organised by CWA and/or third party organisers when assigned, and assist in any other events of the CWA which may be held in the evenings and possibly on Saturdays, Sundays and Public Holidays.

· Any duties that may be assigned from time to time

Requirements criteria:

• Registered Nurse with the Singapore Nursing Board
• Degree or Diploma in Nursing
• Minimum 3 to 5 years working experience with at least 1 year working in community nursing setting is an advantage
• Possess good communication and interpersonal skills
• Good team player and also able to work independently
• Able to make clinical judgements regarding client care with minimal guidance.

Responsible for proactively soliciting and managing group with meeting/catering opportunities with significant revenue potential. Managing group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over to the Event Management team properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

• High school diploma; 2 years’ experience in the sales and marketing, guest services, front desk or related professional area. OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK SALES ACTIVITIES

Understanding Market Opportunities & Driving Revenue:

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Group Sales.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage:

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service:

• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards:

• Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships:

• Works collaboratively with off-property sales channels (e.g., Group Sales, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff.

Additional Responsibilities:

• Utilizes intranet for resources and information. Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

招聘全职华文老师

欢迎希望从事华文教育的朋友们加入新加坡金字品牌的汪老师学园的行列，我们华文补习学校的总部位于东海岸路（East Coast Road）近马琳百列中心，武吉知马分校位于武吉知马路（Dunearn Road），宏茂桥分校在宏茂桥中心的 Jubilee Square ，后港分校位于后港91街（Hougang 1 Mall), 义顺分校在义顺环路近义顺第四大道的 Wisteria Mall，淡滨尼分校位于淡滨尼中心的Tampines Plaza 1, 裕廊东校区位于Jurong Gateway Road，实龙岗校区位于NEX，榜鹅校区位于Northshore Plaza，金文泰校区位于321 Clementi, Dairy Farm校区位于 Dairy Farm Mall.

具体薪资取决于学历，经验和面试表现。

基本要求

• 有爱心，喜欢和孩子交流
• 喜欢教学工作
• 有责任心
• 师范、中文专业、大专、本科或以上学历、有相应的教学经验

工作范围

• 按照教材授课
• 上课前需备课
• 批改学生作业

正常工作时间

• 每周44小时
• 周六、周日需要工作
• 公共假期在周末需要工作

周休时间

• 周一休息

员工福利

• 全职员工享有保险补贴，年假，病假补贴，表现奖金以及加薪

如果您的基本条件符合我们的要求，我们将通过电话邀请您前来面谈。

Hiring Full-Time Mandarin Language Teacher (Primary or Secondary Level)

We welcome applicants who have a passion for Mandarin language teaching to join us at Wang Learning Centre, a winner of the Singapore Prestige Brands Awards 2019. Our centres are located across Singapore, including East Coast, Bukit Timah, Ang Mo Kio, Hougang, Yishun, Tampines, Jurong East, Serangoon, Punggol, and Clementi.

Basic Requirements

• Kind-hearted and love to deal with children
• Passion for teaching
• Strong sense of responsibility
• Diploma, Bachelors or Masters degrees

Job Scope

• Conduct classes based on lesson plans
• Pre-class preparation
• Grading of student's homework
• Perform quality checks on course materials

Normal Working hours

• 44 hours work week, have to work on weekends

Off-days

• Monday

Staff Welfare

• All staff enjoys insurance and medical subsidy, annual leaves, medical leaves, performance bonus and pay increments.

If your profile meets our requirements, we will contact you to share more details.

Note:

We are hiring a teacher who needs to teach the Mandarin language, which is why the keywords need to be present in our post. We adhere to TAFEP guidelines.

Assist the team with sales and reservations.

Accurate data input and administration work.

Familiarity with CRM leads management software and PMS.

Strong Microsoft Excel Skills.

Timely and proactive respond to request on room availability.

Good in interpersonal, communication and relationship skills.

EA Licence No. 16C7962

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.  

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.   

Job Description

We seek individuals who are enthusiastic about delivering exemplary customer service!

Remuneration Package:

Salary: Basic & KPI Incentive ($3,000 - $3500)

Monthly KPI & Quarterly Bonus
Benefits: Medical and Dental provided

Responsibilities:

• Respond promptly to customer inquiries through various communication channels (phone, Whatsapp etc)
• Address and resolve customer complaints, concerns, and questions in a courteous and professional manner.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system.

Requirements:

1. Min GCE “O” level certificate
2. English & Chinese proficiency (verbal and written)
3. No experience required, training provided

Locations:

nearest MRT: Lavender, Nicoll Highway

Job Description & Requirements

We are looking for 3 pax part timers for the month of Ramadhan.

Job Function

• Data entry
• Basic filing

Requirement

• Familiar with MS Office applications
• Able to commit for 3 months

Work Schedule

Monday to Friday - 9am to 6pm

$10/hr

Location

PERTAPIS Head Office - Blk 1 Joo Chiat Rd, #04-1001, Singapore 420001

**Candidate should be able to start immediately.

**Only shortlisted candidates will be notified.

RESPONSIBILITY

· Verify invoices, payment requests and reimbursement claims

· Process the payment of invoices and reimbursement claims in accordance to internal procedures and in compliance with accounting/tax regulations

· Ensure accuracy in data entry and AP processing meeting the month-end closing schedule

· Handle enquires from vendors

· Sort incoming mails and download invoices from e-portal

· Perform outlet monthly sales agreement audit

· Process Intercompany recharges

· Perform vendor statement reconciliations

· Liaise with other departments for document supports, etc

· Any other duties/projects/tasks assigned to the Employee from time to time

Requirements:

• Min. a Diploma in Accountancy or equivalent
• At least 2 years of relevant working experience in AR/AP/full-sets accounts
• Knowledge of financial reporting standards, tax regulations and industry legislation
• Proficiency in Microsoft Excel
• Meticulous and possess good analytical skills
• Detail-oriented with a high level of accuracy in work
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities
• Able to participate in training sessions, presentations, and meetings.