Total 8 customer service manager job vacancies in Education / Training category in D26 Upper Thomson, Springleaf

HE Programme Delivery:
Lead and administer the support systems and delivery operations. Ensure that the Learning Management System is set up in accordance to procedures and take corrective actions to remedy deviation from standards.

Operation Coordination with Partners and Head of Programmes/Academics:
Maintain good relations with partners on data transfer, review of operational concerns, resolve pertinent issues and suggest improvements. Communicate timely updates and changes to key stakeholders including students and staff. Organise events to host partner visits and facilitate interaction with students, depending on the needs, may require to engage in Mandarin.

Lecturer Management:
Liaise with the academic staff to confirm the deployment of qualified lecturers. Ensure quality teaching is provided to students.

Process Innovation:
Spearhead digitalisation and automation initiatives for the department.

Budgeting and Resource Allocation:
Ensure accuracy in budgeting.

Class Scheduling and Assessment Management:
Work with internal departments on class scheduling and assessment management plans.

Marketing and Recruitment:
Engage and support colleagues in Student Recruitment Group (SMR) with marketing and recruitment efforts. Ensure that all marketing collaterals and website are updated.

People Management:
Deploy and supervise work teams to achieve their goals.

Programme Review:
Follow through changes (system setup, etc) for Programme reviews (internal and external).

Regional market experience is added advantage

Perform other duties assigned by the Department Director

Requirements:

· Bachelor’s Degree with at least 5 years of working experience

· Familiar with the higher education industry will be an advantage

· Excellent communication, interpersonal and presentation skills

· Team player with good leadership skills and able to work through people

· Resourceful, self-driven, independent, and confident

· Strong analytical and critical thinking skills

· Adaptive to change, able to work under pressure and committed to meeting deadlines

· Strong command of written and spoken English

· Able to converse with Chinese /Mandarin-speaking stakeholders like students, parents, etc.

· Travelling may be required

We are currently recruiting an Assistant Manager to join the Research Achievements, Impact and Strategic Enhancement (RAISE) Unit at Lee Kong Chian School of Medicine (LKCMedicine).

The Research Achievements, Impact and Strategic Enhancement (RAISE) Unit is a relatively new unit that is established to develop strategies to enhance the research impact, visibility and reputation of the school institutionally, nationally and internationally. It sits within the ambit of the LKCMedicine Research Administration and Support Services Department under the Vice Dean of Research Office. You will be part of a dynamic and trailblazing team at the vanguard of highlighting and reporting on the school’s research impact and achievements. You will also work with other departments including the School Faculty, Finance, Office of Innovation and Enterprise (OIE) and Office of Patient Engagement (OPEN).

Responsibilities:

• Organize and staff research programme meetings including minutes writing
• Liaise and work closely with research programme directors to consolidate the research achievements of each programme for reporting to the School Management, Governing Board and Board of Trustees
• To produce PowerPoint slide decks for high-level corporate presentations, reporting purposes and school-wide communications
• To assist the RAISE Unit in the production of materials for visual communication, including report figures and infographics for presentations and reports
• To consolidate updates and information received by the RAISE Unit such as media releases/publicity, publication updates from Faculty, awards and achievements from Faculty
• Assist with the preparation of Dean’s Management Report (quarterly) and the school annual report
• Monitor and track the budget expenditure of internally funded grants and work together with Principal Investigators / Programme Directors to facilitate budget phasing and expenditure when necessary
• Assist to coordinate the annual budget exercise for research division working closely with different stakeholders to ensure budget marksmanship
• Manage the school internal grants which includes post grant operations such as account creation, budget loading, account closure
• Any ad-hoc tasks where required

Requirements:

• Bachelor Degree / Diploma in Sciences, Business Administration, Media, Arts and Design
• Preferably more than 5 years of related working experience in academic / research / healthcare industry
• Experience in designing visuals, infographics, creating professional and attractive powerpoint slides for management
• Experience in minutes writing and generating minutes in a short time frame
• Proficient in Microsoft Office especially MS Powerpoint, MS Excel
• Proficient in Adobe Photoshop or related software
• Demonstrated ability to build and maintain relationships with diverse stakeholders
• Meticulous, positive attitude, able to multi-task, and work under pressure and tight deadlines
• Resourceful, strong analytical and problem-solving skills and ability to develop new ideas and provide conceptual solutions

This is a 2 years contract appointment.

Please submit your application via https://ntu.wd3.myworkdayjobs.com/Careers/job/NTU-Novena-Campus-Singapore/Assistant-Manager--Research-Achievements--Impact-and-Strategic-Enhancement--LKCMedicine-_R00018578

We are currently recruiting an Assistant Manager to join the Research Achievements, Impact and Strategic Enhancement (RAISE) Unit at Lee Kong Chian School of Medicine (LKCMedicine).

The Research Achievements, Impact and Strategic Enhancement (RAISE) Unit is a relatively new unit that is established to develop strategies to enhance the research impact, visibility and reputation of the school institutionally, nationally and internationally. It sits within the ambit of the LKCMedicine Research Administration and Support Services Department under the Vice Dean of Research Office. You will be part of a dynamic and trailblazing team at the vanguard of highlighting and reporting on the school’s research impact and achievements. You will also work with other departments including the School Faculty, Finance, Office of Innovation and Enterprise (OIE) and Office of Patient Engagement (OPEN).

Responsibilities:

• Organize and staff research programme meetings including minutes writing
• Liaise and work closely with research programme directors to consolidate the research achievements of each programme for reporting to the School Management, Governing Board and Board of Trustees
• To produce PowerPoint slide decks for high-level corporate presentations, reporting purposes and school-wide communications
• To assist the RAISE Unit in the production of materials for visual communication, including report figures and infographics for presentations and reports
• To consolidate updates and information received by the RAISE Unit such as media releases/publicity, publication updates from Faculty, awards and achievements from Faculty
• Assist with the preparation of Dean’s Management Report (quarterly) and the school annual report
• Monitor and track the budget expenditure of internally funded grants and work together with Principal Investigators / Programme Directors to facilitate budget phasing and expenditure when necessary
• Assist to coordinate the annual budget exercise for research division working closely with different stakeholders to ensure budget marksmanship
• Manage the school internal grants which includes post grant operations such as account creation, budget loading, account closure
• Any ad-hoc tasks where required

Requirements:

• Bachelor Degree / Diploma in Sciences, Business Administration, Media, Arts and Design
• Preferably more than 5 years of related working experience in academic / research / healthcare industry
• Experience in designing visuals, infographics, creating professional and attractive powerpoint slides for management
• Experience in minutes writing and generating minutes in a short time frame
• Proficient in Microsoft Office especially MS Powerpoint, MS Excel
• Proficient in Adobe Photoshop or related software
• Demonstrated ability to build and maintain relationships with diverse stakeholders
• Meticulous, positive attitude, able to multi-task, and work under pressure and tight deadlines
• Resourceful, strong analytical and problem-solving skills and ability to develop new ideas and provide conceptual solutions

This is a 2 years contract appointment.

ID: 671281

Working hours: Mon-Fri 8.30am - 5.30pm

Responsibilities

Training Analysis

• Conduct training needs analysis for company affiliates, specifically in Applied Product/System & Control Solutions
• Work closely with affiliates and collaborators to understand their respective training needs and make constructive proposals to improve their capabilities

Training Management

• Training management, especially for Applied Product/System & Control Solution training

LMS

• Study, Plan and Develop of LMS
• Simplify LMS & create a hassle-free user experience
• Adopt feasible functions which catered to Daikin Training needs
• Any adhoc duties as assigned by HOD

Requirements

• Candidate must Possess at least a Bachelor Degree in training related courses.
• Candidate must have at least 2 years of experience as a technical trainer or conducting training.
• Candidate Must have technical knowledge/background of Applied Product/ HVAC/Control

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EA Personnel Name: Ray Loh Run Ting

EA Personnel Reg. no.: R1550214

EA License no.: 07C5771

Responsibilities:

• Lead multidisciplinary teams in designing, developing and implementing sustainable solutions
• Manage project timelines, budgets, and resources effectively
• Ensure successful project delivery and stakeholder satisfaction
• Engage with startups, research institutions and industry experts
• Build strategic partnerships to accelerate technology adoption
• Represent Yokogawa at conferences, workshops, and industry events
• Stay abreast of advancements in sustainability focus areas such as Net Zero, Circular economy and Well Being
• Provide technical guidance to project teams
• Contribute to patent filings and intellectual property development
• Publish white papers, participate in webinars, and contribute to thought leadership forums.
• Mentor junior technologists and foster knowledge sharing

Requirement:

• Master / Degree in Engineering, Science, Management
• Minimum 8 years of relevant experience in technology development, research, or innovation in sensing, control and optimization with at least 3 years’ experience in managing a team
• Proven track record of leading successful grant applications, Research collaborations and projects execution
• Relevant data analytics and programming skills needed to support the research work
• Experience in handling both agile projects and an industry projects
• Experience in new ventures, small business growth, start ups is a plus

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Job Description

• You will maintain expert-level knowledge in product / sales system
• You will facilitate and conduct functional training sessions, along with Area Managers
• You will assist section head to review and develop training programs to address skill gaps of front-line workers
• You will conceptualize and plan training materials for training programs, based on data and research
• You will oversee and direct training sessions or workshops for frontline staff
• You will research and implement technology enabled innovations
• You will work with various stakeholders in order to plan and schedule training effectively with minimum interruption to normal work as part of onboarding
• You will develop survey questions, plan implementation and conduct surveys
• You will build, collate and maintain a database of all training materials
• You will develop monitoring systems for evaluation of trainees’ skills and performances
• You will track and monitor training records

Who You Are

• You should have a degree and above in any discipline
• You should have minimum 2 years of relevant experience in training and/or HR
• You Computer skills e.g: Microsoft Office, Database and instructional software
• You will need to have experience with technologies and best practices for instructional manuals and teaching platforms
• You should have strong interpersonal and communication skills
• You should be able to multitask, prioritize and manage time efficiently
• You should have excellent observance and analytical skills

Job Description

• You will maintain expert-level knowledge in product / sales system
• You will facilitate and conduct functional training sessions, along with Area Managers
• You will assist section head to review and develop training programs to address skill gaps of front-line workers
• You will conceptualize and plan training materials for training programs, based on data and research
• You will oversee and direct training sessions or workshops for frontline staff
• You will research and implement technology enabled innovations
• You will work with various stakeholders in order to plan and schedule training effectively with minimum interruption to normal work as part of onboarding
• You will develop survey questions, plan implementation and conduct surveys
• You will build, collate and maintain a database of all training materials
• You will develop monitoring systems for evaluation of trainees’ skills and performances
• You will track and monitor training records

Who You Are

• You should have a degree and above in any discipline
• You should have minimum 2 years of relevant experience in training and/or HR
• You Computer skills e.g: Microsoft Office, Database and instructional software
• You will need to have experience with technologies and best practices for instructional manuals and teaching platforms
• You should have strong interpersonal and communication skills
• You should be able to multitask, prioritize and manage time efficiently
• You should have excellent observance and analytical skills

We are seeking a highly motivated and experienced candidate to join us as Training and Development Manager. You will play a pivotal role in enhancing the skills, knowledge, and performance of our employees, ensuring the continuous development and success of our workforce. You will also play a crucial role in attracting, developing, and retaining top-tier talent to ensure the continuous growth and success of our talent pool.

Responsibilities:

1) Training and Development

• Design and implement training and development programs that are aligned with talent management goals and address specific skill gaps within the workforce.
• Manage orientation sessions for new employees, ensuring a smooth onboarding process.
• Establish a continuous learning culture, promoting ongoing professional development opportunities for employees at all levels.
• Develop and manage the training and development budget, ensuring cost-effective utilization of resources.
• Source and evaluate external training vendors, negotiating contracts and maintaining positive relationships.
• Ensure that all training programs and talent management practices comply with relevant regulations and standards.
• Implement measures to assess the effectiveness of training initiatives and make continuous improvements.

2) Talent Management

• Develop and implement a comprehensive talent management strategy, identifying key skills, competencies, and potential areas for growth within the organization.
• Collaborate with department heads to identify high-potential individuals and create personalized development plans to nurture and retain top talent.
• Facilitate succession planning initiatives to ensure a seamless transition for critical roles within the organization.

3) Performance Management

• Work closely with department managers to implement performance improvement plans and provide coaching to address skill gaps and enhance individual and team effectiveness.
• Monitor and analyze key performance indicators related to training and development initiatives, adjusting strategies as needed.

4) Collaboration and Communication

• Foster effective communication channels between different departments to ensure alignment of training and talent management initiatives with organizational goals.
• Collaborate with external training providers, educational institutions, and industry associations to stay abreast of the latest developments and best practices in healthcare training.

Requirements:

• Bachelor's degree in Human Resources, Organizational Development, or a related field. Master's degree is a plus.
• Proven experience in training and talent management with at least 3 years of relevant experience as a Manager.
• Strong communication, interpersonal, and leadership skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent organizational and project management abilities.
• Familiarity with learning management systems and other training technologies.